Balmoral House

Old Brumby Street, Old Brumby, Scunthorpe DN16 2DB
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9.9 66 Reviews
  • Balmoral House, Scunthorpe
Balmoral House is situated close to the centre of Scunthorpe in prestigious Old Brumby. All bedrooms are en suite, beautifully decorated and tastefully furnished. There is a choice of lounge and dining areas as well as a hairdressing salon and coffee bar. The home is centred around a delightful, private courtyard where residents can relax or help tend the plants and vegetables.

Their excellent team of dedicated, experienced carers treat everyone as an individual and work hard to ensure residents, their families and friends all feel at home.

Tailored activities and entertainment are offered throughout the week at Balmoral House and the freshly prepared, nutritious meals are home cooked. Special dietary requirements can also be catered for. Trips out by minibus are arranged regularly.

The purpose-built home, which opened in August 2012, predominately provides care for older people and those with needs relating to dementia.

The home is owned by Kapil Care Homes Ltd which also operates two other care homes in Scunthorpe.

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Care Provided by Balmoral House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Victoria Walker (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Balmoral House welcomes visitors at any time.


  • Parking

  • They have plenty of parking spaces on site, and ample parking on the road outside.


Balmoral House Reviews (66)

Total of 66, showing 61-66
9.9

Balmoral House has a Review Score of 9.9 (9.902) out of 10, based on 11 reviews in the last 2 years. Over all time Balmoral House has 66 reviews.

Overall Experience

  • 56
  • 10
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Date Published

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Review from John T (Son of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad both live at this home - I am very pleased how they are being cared for and trust all the staff and management who care for them. The home is a happy place and we have always been made welcome. We are always involved in the care provided and are regularly asked if we have any problems or
issues to raise. We do not worry about Mum and Dad as they are being cared for very well. Thank you.

Reply from Anil, Head Office at Balmoral House

Hi John, thank you very much for your review. It's great to know you're very happy with your Mum and Dad's care.


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Review from Janet H (Daughter of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Balmoral House for 3 years now and after a difficult start, she did settle with the perseverance of the staff and her family. Despite the difficulties, she never criticised the staff and always says how kind they were to her. She is always treated with kindness and dignity.
As her health deteriorated, the staff have always been on hand to support her in doing as much as she can. She has loved the trips out and been actively involved in a range of activities, both physical and mental. Occasions including birthdays, Christmas, Easter, Halloween and the Summer fair are celebrated with gusto. The daily cake for any visitor is a lovely gesture. Food quality, quantity and variety is excellent. Residents safety is paramount. I would recommend Balmoral House unreservedly.

Reply from Anil Kapil, Head Office at Balmoral House

Thank you for taking the time to review us. The staff will be really pleased to know that their hard work is so well appreciated.


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Review from Eileen C (Daughter of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was sent to Balmoral House from the hospital. I cannot fault any of her care, the food was excellent and your staff truly care not just physically but mentally. I am so pleased that her favourite carer was with her at the end of her life. I could not have wished my mum to be in any other place
than where she was. Thank you so much for all your help.

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Review from Issabella C (Resident) assisted by family/friend published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant. Staff are very helpful and pleasant natured, food is good and large grips on knife and fork a great help.

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Review from L L (Daughter of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Entrance to Balmoral is always very clean and tidy. Homemade cake is nearly always on offer at reception for visitors. Very modern. Rooms are excellent and kept clean. Bedding is always clean and so is the en-suite. Staff are very welcoming, professional and kind. Corridors are always clean and tidy.
Balmoral does not have that distinct care home smell that you get in most places but is rather like a small modern hotel. Overall I am very satisfied with Balmoral as a whole. I would say it is a bit overpriced!! Ideal for long or short stay too.

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Review from D B (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has nothing but praise for the staff, I also find them very helpful and friendly. They attend to my mother's every need and I can tell you from experience that she is not the easiest person to look after. She is always kept clean and although she doesn't have a big appetite the kitchen staff
are always happy to prepare her things that are not on the menu.
When my mum went to the home she was a broken woman, scared of being alone. The staff changed all that she they have my sincere thanks.

Reply from Anil Kapil, Office Admin at Balmoral House

Thank you for your positive feedback, we'll pass your kind words on to our staff.


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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Balmoral House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Balmoral House is calculated as follows: ( (129 Excellents x 5) + (2 Goods x 4) ) ÷ 131 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Balmoral House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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