Jubilee Lodge

Meadow Way, Bourton-on-the-Water, Cheltenham GL54 2GN
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9.7 78 Reviews
  • Jubilee Lodge, Cheltenham
Jubilee Lodge offers up to 74 residents compassionate, individualised dementia, nursing, respite and intermediate care in small, friendly and comfortable households.

Jubilee Lodge opened in 2012 in the Cotswold village of Bourton-on-the-Water is just a short walk to the picturesque centre of the village where there are shops and tearooms.

This home has been designed with well-being and comfort in mind with cosy lounges to relax in, beautifully landscaped gardens and social activities taking place daily. The home boasts spacious bed-sitting room, with en-suite facilities, offering a peaceful oasis.

A friendly, professionally trained team are on hand around-the-clock to offer support while enabling residents to continue to enjoy a fulfilling and independent lifestyle.

Dedicated activities coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist residents to continue with existing pastimes, as well as give the opportunity to try something new.

They make sure everyone is able to enjoy themselves to the fullest with arts and crafts, gentle exercise, coffee mornings or more individual pursuits plus visits from outside entertainers. The home has its own minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals.

The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Jubilee Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Long (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Jubilee Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,425 – £1,525
    • Self-Funded Residential Dementia Care £1,525 – £1,645
    • Self-Funded Nursing Care £1,760 – £1,760
    • Self-Funded Nursing Dementia Care £1,760 – £1,760
    • RESPITE Self-Funded Residential Care £1,555 – £1,670
    • RESPITE Self-Funded Residential Dementia Care £1,670 – £1,790
    • RESPITE Self-Funded Nursing Care £2,005 – £2,005
    • RESPITE Self-Funded Nursing Dementia Care £2,005 – £2,005

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Jubilee Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home.


Jubilee Lodge Reviews (78)

Total of 78, showing 21-40
9.7

Jubilee Lodge has a Review Score of 9.7 (9.741) out of 10, based on 26 reviews in the last 2 years. Over all time Jubilee Lodge has 78 reviews.

Overall Experience

  • 60
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Date Published

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Review from J T (Granddaughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is here for a period of response following a full. I visited him today, he is very happy and enjoying his time here. He said that the staff are all lovely and he is enjoying the food. My family are all very grateful for the car he's being given. Many thanks.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

I'm glad to hear that your grandad is enjoying life at Jubilee Lodge. Thank you for your feedback and for taking the time to share your thoughts. Do let us know if there is anything else we can do for him.


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Review from Lynne J (Friend of Resident) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend in Jubilee Lodge every week who resides on Charlbury Unit.
On arrival at the care home, I’m always greeted with a polite and very friendly welcome and that ethic appears to run throughout the home with all of the other employees I’ve met. From my own perspective, the carers always
seem to have time to spend with the residents and are always happy to chat when our own paths cross.
My friend seems to be thriving there and it’s always a pleasure to pop in to see her regularly. Her room and bathroom are always very clean and tidy, as are the other parts of the Home I have to walk through.
Overall, Jubilee Lodge seems to be a very happy, safe and caring environment for its residents and visitors.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

What lovely feedback, thank you! And thank you for taking the time to share your views. I will make sure the team sees it as I know it's important to them.


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Review from Graham S (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first visit we were made to feel very welcome by the staff. All staff have been amazing and Dad has made friends with many. One staff member has been very kind and attentive.
Dad's room is lovely and it was so nice to be able to pick Mum and Dad's room.
First impressions are very good
and Mum and Dad are very happy here. Thank you all for looking after them.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

I'm delighted your parents are so happy with us, and we appreciate you taking the time to write us a review. If there is anything we can do for them or your family, please don't hesitate to ask.


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Review from J M (Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The permanent staff are very caring and helpful. Agency staff are more casual. I am a resident and the food is mostly unimaginative. Not a great deal of protein. The staff are very hardworking but always very patient.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

Thank you for taking the time to write us a review, and for sharing your experiences of Jubilee Lodge. I will pass on your feedback to the home manager as I know the team is always keen to see opportunities to improve the experience for our residents.


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Review from Joan G (Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy, caring, well-organised home.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

Thank you for your feedback and for taking the time to write us a review. I will pass it on to the team at Jubilee Lodge.


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Review from O T (Nephew of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent, happy and caring staff.

Reply from Rowen Campbell, on behalf of the team at Jubilee Lodge

Thank you for sharing your experience of Jubilee Lodge, and for taking the time to write us a review. I will pass on your comments to the team there as they do appreciate the feedback.


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Review from Douglas H (Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed at Jubilee Care Home Lodge for a period of respite and I have enjoyed my stay at Jubilee Lodge because I feel that the staff are very supportive, I can go to them about any problems I may have and they will be there for me.

Reply from Freya Higgs, Marketing Administrator at Jubilee Lodge

Thank you for your lovely comment. I am pleased to hear you are enjoying your stay at the home and feel supported by our team. I will pass this on to them - it really makes a difference hearing such lovely feedback.


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Review from E B (Partner of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has been struggling, but a very big turn around now as were have a new care manager. My partner has out on weight, he is clean and so much happier. The care has greatly improved and staff morale is high. Long may it continue

Reply from Rowen Campbell, Regional Marketing Manager at Jubilee Lodge

Thank you so much for taking the time to share your experience of Jubilee Lodge. I'm glad to hear your partner is thriving now, and I will pass on your feedback to the home team as they do love to hear it - it makes a big difference.


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Review from J F (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a lovely Christmas here she has unfortunately progressed to end of life care very quickly. every member of staff on her unit has looked after mum with love,m compassion and dignity. Their care is second to none.

Reply from Rowen Campbell, Regional Marketing Manager at Jubilee Lodge

Thank you very much for taking the time to write us a review at what must be a very difficult period for you and your family. I will pass on your feedback to our care team as I know they do appreciate it.


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Review from Annabelle W (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I visited Dad nearly every day and often noticed things were not right, but my observations were always taken seriously and acted upon as far as possible. Dad was not an easy person to care for but the staff always did their best, especially permanent carers. Most of the problems were caused by staff
shortages and sometimes the agency staff were not "up to scratch". But overall I was very happy with the service and greeted with courtesy and willingness to accommodate my concerns.

Reply from Freya Higgs, Marketing Administrator at Jubilee Lodge

Thank you for your feedback. I will pass on your comments to the team.


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Review from D T (Wife of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all at Jubilee Lodge to be very kind. Friendly and caring. Very efficient, and always ready to help in any way they can. Very happy with this service.

Reply from Freya Higgs, Marketing Administrator at Jubilee Lodge

Thank you for your feedback. I will pass on your comments to the team - it always makes such a difference hearing such kind words.


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Review from Andrew B (Husband of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was a resident at Jubilee Lodge from November 2021, until recently.
The level of care and compassion shown by the staff was exceptional, especially through these difficult last two years with Covid. Although management found it challenging to recruit and retain staff, the standard of care remained
high throughout my wife's residency.

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Review from J W (Husband of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife stayed at Jubilee Lodge for two weeks whilst I received treatment. She was made very welcome by all staff in the Kemble Household. My wife lives with hearing loss and has difficulty understanding what is being said. All staff went out of their way to support my wife and make her feel comfortable.
I can not thank them enough for what they did and the care they show towards all residents.

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Review from J F (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has always been very independent, so deciding, at 91, she could no longer manage, was a big step. Her move to Jubilee has been seamless. The staff are kind and caring, and it's a big relief to both of us she is now safe. The chef has been wonderful, making sure she is getting the right foods to
manage her bowel cancer.

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Review from J B (Sister of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was a resident for two years or more, and throughout this difficult time (Covid), she was well looked after. The staff were always helpful, and there was a friendly atmosphere around whenever we came. The staff used my sister's Christian name, which made us feel they knew and cared. Thank
you for this care you gave her, I know how she was during these two years, but she never seemed agitated in her surroundings, so thank you.

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Review from A P (Wife of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has not been in Jubilee Lodge for more than two weeks. I have to say, the food is good, and plenty of it - also the staff are so kind, thoughtful and caring - cannot do too much to help my husband, who has had a very difficult stroke. Everyone there seems pleasant, always coming ASAP when
called.

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Review from Theresa R (Daughter-in-law of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care and the overall atmosphere at the home has improved enormously in the past few months. We have, as a family, had some very serious concerns about the care, cleanliness and management at Jubillee Lodge over the past couple of years, but since the appointment of a new manager, the
home has improved significantly and is now more like the place we viewed when we chose Jubilee Lodge to take care of Mum. Communication has now returned, and we can't thank everyone enough for the effort and the work they have put in.

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Review from Diana E (Widow Widower) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was always treated with great kindness and consideration when visiting my husband. The care he was given in the dementia unit was second to none and gave me great peace of mind. I soon realised that I had made the right choice of care home. My heartfelt thanks to all the staff who are operating under
such difficult circumstances with Covid-19.

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Review from Suzanne C (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received was exemplary, and the staff were so kind and friendly. When choosing a care home for my father, my mother and I visited several in the area. Jubilee Lodge had the home from home feel, and a plus was the fact that they do all they can to avoid residents having to go to hospital
- for example, if a resident needs to be intravenously rehydrated, this can be done by rapid response nurses at the home, rather than having to go to the hospital (which would have been the case at other care homes). At the time my father was at Jubilee Lodge (Oct 2021 to Jan 2022), visiting restrictions because of Covid meant that we had to meet him in a special room set aside for visits, so I never actually got to see him in his bedroom. Sadly, he was only at the home for two and a half months as he died at the beginning of January, but we know that he seemed very happy there and got on very well with all the staff. We shall always be grateful for the high level of care he received.

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Review from Janet R (Husband of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time I visited Jubilee Lodge I was very impressed. The friendliness and kindness shown was welcoming. Any questions, they will try and help. They are so lovely with the patients always a smile and on first name terms with relatives and patients.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Jubilee Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Jubilee Lodge is calculated as follows: ( (232 Excellents x 5) + (60 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 301 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jubilee Lodge is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (6)

Rebecca

Rebecca Long

Job Title: Home Manager

Joined: 2023

Rebecca joined the Trust in September 2023 as Home Manager at Jubilee Lodge. She has worked in care since she was 18 when she started her career as an auxiliary.


Rebecca has gained experience and qualifications over the years working with children, adults with disabilities and the elderly. She has now been a registered manager for over 10 years.


Rebecca considers herself very fortunate to have met the most wonderful people over the years. It has been a pleasure to work with individuals and their families to provide bespoke care. Her vision for Jubilee Lodge is to see it moving forward and going from strength to strength. She believes in supporting the local community sharing our knowledge, and opening our doors to the people of Bourton.


Outside work, Rebecca enjoys spending time with her family including her nine grandchildren, and her two dogs, Nala and Mavis.


Louise

Louise Oldbury-Churchward

Job Title: Head of Dementia Care

Joined: 2006

Louise has worked for the Trust since leaving university in 2006. Louise initially started as a care assistant and has worked her way up to Head of Dementia Care.


Louise has excelled in her role and received a silver medal of merit from the British association of the Orders of Malta in recognition of her work in 2018.


Louise said, “I can honestly say I love my job and cannot imagine myself doing anything else. It is a privilege to be able to spend my day supporting the residents and employees within our home”.


Louise is passionate about the benefits of person-centred care as this enables her to provide the support with each resident needs to have the best possible experience.


Outside of work Louise can be found enjoying time with her family and going on bear hunts with her daughter in the woods!


Srilatha

Srilatha Dachepally

Job Title: Bursar

Joined: 2021

Srilatha joined Jubilee Lodge in the Autumn of 2021 as their Bursar. Srilatha enjoys the variety the role brings, and she enjoys continually learning in the role. Srilatha enjoys spending time with the residents including completing puzzles & crosswords with them.


When Srilatha isn't at work she spends time with her friends and family, she encourages and supports her daughters in their studies and their musical hobbies.


John

John Smith

Job Title: Handy Person

Joined: 2018

John has been at Jubilee Lodge since 2018, originally starting as a gardener before progressing to the role of Handy Person. John still enjoys working in the garden and keeping the gardens looking nice and tidy throughout the year. John takes pride in all he does and ensures all the bedrooms are decorated to a high standard.


When John isn’t at work, he enjoys spending time with his children. John also enjoys clay pigeon shooting, walking and he has a keen interest in nature.


Lisa

Lisa Mustoe

Job Title: Activities Co-ordinator

Joined: 2021

Lisa joined Jubilee Lodge in 2021 and has enjoyed getting to know the residents. Lisa loves learning residents’ life stories and enjoys bringing a smile to their faces.


When Lisa isn’t at work, she enjoys spending time with friends and family and exploring new places. Lisa can often be found singing and dancing and enjoys a variety of music from the 50s and 60s, modern music, dance music and reggae.


James

James Knight

Job Title: Head of Housekeeping

Joined: 2006

James joined the Trust in 2006, working as a part-time Kitchen Assistant. He has since worked his way up to Head of Housekeeping in 2018.


What James likes most about the role is making sure the residents live in a safe and clean environment and always have a smile on their faces.


Outside of work James can be found at the gym, walking his dog Ted or spending time with his nieces and nephews.