Jubilee Lodge

Meadow Way, Bourton-on-the-Water, Cheltenham GL54 2GN
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9.7 78 Reviews
  • Jubilee Lodge, Cheltenham
Jubilee Lodge offers up to 74 residents compassionate, individualised dementia, nursing, respite and intermediate care in small, friendly and comfortable households.

Jubilee Lodge opened in 2012 in the Cotswold village of Bourton-on-the-Water is just a short walk to the picturesque centre of the village where there are shops and tearooms.

This home has been designed with well-being and comfort in mind with cosy lounges to relax in, beautifully landscaped gardens and social activities taking place daily. The home boasts spacious bed-sitting room, with en-suite facilities, offering a peaceful oasis.

A friendly, professionally trained team are on hand around-the-clock to offer support while enabling residents to continue to enjoy a fulfilling and independent lifestyle.

Dedicated activities coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist residents to continue with existing pastimes, as well as give the opportunity to try something new.

They make sure everyone is able to enjoy themselves to the fullest with arts and crafts, gentle exercise, coffee mornings or more individual pursuits plus visits from outside entertainers. The home has its own minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals.

The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Jubilee Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Long (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Jubilee Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,425 – £1,525
    • Self-Funded Residential Dementia Care £1,525 – £1,645
    • Self-Funded Nursing Care £1,760 – £1,760
    • Self-Funded Nursing Dementia Care £1,760 – £1,760
    • RESPITE Self-Funded Residential Care £1,555 – £1,670
    • RESPITE Self-Funded Residential Dementia Care £1,670 – £1,790
    • RESPITE Self-Funded Nursing Care £2,005 – £2,005
    • RESPITE Self-Funded Nursing Dementia Care £2,005 – £2,005

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Jubilee Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home.


Jubilee Lodge Reviews (78)

Total of 78, showing 41-60
9.7

Jubilee Lodge has a Review Score of 9.7 (9.741) out of 10, based on 26 reviews in the last 2 years. Over all time Jubilee Lodge has 78 reviews.

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Review from A E (Niece of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely pleasant and peaceful place. Amazing staff a true home from home. As a relative, I cannot thank you enough for the care you gave my uncle

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Review from George S (Husband of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apart from the distance from home in Cirencester, my only criticism is the occasional failure of the medicine delivery system and failure to oversee proper hydration. The home itself is excellent.

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Review from R S (Husband of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was placed in the home in 2019 as Dpctprs decided she needed full-time nursing care. She had lost the ability to walk and help herself. Medium dementia becoming apparent. My son and I visited for at least an hour every day being just a few miles away. I cannot give enough praise on the staff
who were always on hand. She remained comfortable at all times and slipped away at the end of January at the age of 88.

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Review from D D (Nephew of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jubilee Lodge provided excellent care and showed compassion to my Uncle whilst he was there. Staff were friendly, courteous and efficient. The room was immaculate and communal areas very pleasant. It was a pleasure to visit him in a well run, professional home which met his needs.

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Review from Charles W (Friend of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a worry when applying to place anyone in a care home, there are so many concerns. Having worked in the industry I was only too aware of the possible pitfalls of a care home. However, I can honestly say that I was very pleasantly surprised at the level of care given by the various care teams
at Jubilee Lodge. My friend needed a degree of constant care, which was freely given. The staff were able to give time to residents over and above the basic needs. The ward had a dedicated nurse to give specialist care when needed. For those who were able to, there were communal activities and social events. There were never any problems with getting residents to eat the good quality cooked food.

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Review from Sybil J (Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent several months at Jubilee Lodge after being in hospital as I had broken my leg and it wasn't weight-bearing. I had to be hoisted everywhere for three months and the staff were most efficient, kind and so helped me in this situation. I eventually went into rehabilitation for three weeks and learned
to walk again and wash and dress myself which gave me confidence and independence. I am now back at home and know that their care and encouragement has made this possible.

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Review from Joyce D (Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After being completely 'institutionalized', I have seen most of the aspects of Jubilee Lodge and it's functioning as a 'care home'. The care, kindness, attentiveness and patience of the nurses, carers and administration staff are remarkable. Nothing is too much trouble and going that proverbial 'extra
mile' isn't deemed a chore. The manager and his assistant are excellent, faultless. Very gratefull for the activities girls - interesting, time enjoyed, sociable and healthy.

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Review from Mark J (Son of Resident) published on 3 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Jubilee Lodge from hospital having broken her leg. My brother and I were extremely concerned that she got the best care possible. Overall following a 3-month stay in Jubilee we have been more than delighted by the care she received. In particular, every member of staff
we met showed great care for our mother and we never had any worries that she was in good hands. The manager of Jubilee always made himself available to respond to any telephone calls and was happy to have face to face chats about our mother whenever we visited.


Other points:
- Jubilee was efficient in arranging transport for hospital appointments
- The standard of meals provided was excellent
- The rooms were spacious and well maintained
- TV lounge and dining rooms were comfortable, homely and sociable
- Extra special effort was made over Christmas and New Year to ensure all the residents enjoyed the festive period and felt at home
- Enjoyable activities laid on


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Review from C T (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last few months of her life in Jubilee Lodge. The care that was given was excellent and I could not have provided better myself. Support was provided to me and my family in a most caring manner. Thank you for making my mother's end of life as comfortable and peaceful and possible.

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Review from Veronica H (Respite Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent six weeks in Jubilee Lodge, I could not fault it in any way.
The entire staff were excellent.

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Review from A N (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after and the staff are attentive, her room is kept clean, and she is able to sit in the garden enjoying the summer sun. I have never seen an angry face on the staff and they are so understanding despite running around and constantly very busy. The only negative side is the number
of staff I don't believe is enough and the retention staff are not the best, but the care is second to none.

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Review from Jean T (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, caring environment. My mother is calm and happy here. Her individual needs are always considered.


As a relative, I am always welcomed and encouraged to consider Jubilee Lodge my home as well as my mother's. The pub is a great addition that enhances an already warm atmosphere.


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Review from Tracey B (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Jubilee Lodge is a warm and welcoming care home for dementia. The staff are extremely caring, knowledgeable in the care of dementia and also very loving to my mom. They are good at informing you regarding my mom's medication and wellbeing if this changes. They are never forceful but can be a bit laid
back at times with dressing.

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Review from Adam S (Son of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother always seems to be very contented, The staff seem to be genuinely fond of her and she always tells me that everyone is kind to her.

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Review from J C (Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A satisfactory and caring stay. Many thanks.

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Review from Elaine H (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 10 months of his life at Jubilee Lodge and his family couldn't have wished for him to have been anywhere else. The professional care, kindness and love shown to him and indeed ourselves from all the staff in the dementia unit was exemplary.

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Review from P B (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although most of the staff are very caring, some are not so caring.
The unit uses far too many agency staff which do not understand the individual requirements.
There is not enough staff on a shift to provide the care necessary for residents to be treated with dignity and care.

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Review from Deborah C (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Jubilee Lodge Bourton on the Water from Jan 2017 - March 2018. At all times she was treated with extreme kindness and dignity. The staff were all so dedicated and kind, sometimes under difficult circumstances. I would recommend the home to other friends. I was very impressed
that the same staff were in place for the whole of mother's residence. They also handled her sudden passing with great kindness and care.

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Review from J S (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Old age, no natural hearing (cochlear implant) and blindness made it necessary. She is 99 old.
Arrival reception, all the working staff know the person's name and treat her very kindly.
Spotlessly clean, well-prepared food nice activities to help to occupy them. Mother is kept very clean, clean clothes
every day and room with some of her own possessions around her. She is very settled and happy.

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Review from Margaret S (Sister of Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff kind, considerate and careful of residents dignity. Always cheerful and helpful. Room kept tidy and clean.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Jubilee Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Jubilee Lodge is calculated as follows: ( (232 Excellents x 5) + (60 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 301 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jubilee Lodge is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (6)

Rebecca

Rebecca Long

Job Title: Home Manager

Joined: 2023

Rebecca joined the Trust in September 2023 as Home Manager at Jubilee Lodge. She has worked in care since she was 18 when she started her career as an auxiliary.


Rebecca has gained experience and qualifications over the years working with children, adults with disabilities and the elderly. She has now been a registered manager for over 10 years.


Rebecca considers herself very fortunate to have met the most wonderful people over the years. It has been a pleasure to work with individuals and their families to provide bespoke care. Her vision for Jubilee Lodge is to see it moving forward and going from strength to strength. She believes in supporting the local community sharing our knowledge, and opening our doors to the people of Bourton.


Outside work, Rebecca enjoys spending time with her family including her nine grandchildren, and her two dogs, Nala and Mavis.


Louise

Louise Oldbury-Churchward

Job Title: Head of Dementia Care

Joined: 2006

Louise has worked for the Trust since leaving university in 2006. Louise initially started as a care assistant and has worked her way up to Head of Dementia Care.


Louise has excelled in her role and received a silver medal of merit from the British association of the Orders of Malta in recognition of her work in 2018.


Louise said, “I can honestly say I love my job and cannot imagine myself doing anything else. It is a privilege to be able to spend my day supporting the residents and employees within our home”.


Louise is passionate about the benefits of person-centred care as this enables her to provide the support with each resident needs to have the best possible experience.


Outside of work Louise can be found enjoying time with her family and going on bear hunts with her daughter in the woods!


Srilatha

Srilatha Dachepally

Job Title: Bursar

Joined: 2021

Srilatha joined Jubilee Lodge in the Autumn of 2021 as their Bursar. Srilatha enjoys the variety the role brings, and she enjoys continually learning in the role. Srilatha enjoys spending time with the residents including completing puzzles & crosswords with them.


When Srilatha isn't at work she spends time with her friends and family, she encourages and supports her daughters in their studies and their musical hobbies.


John

John Smith

Job Title: Handy Person

Joined: 2018

John has been at Jubilee Lodge since 2018, originally starting as a gardener before progressing to the role of Handy Person. John still enjoys working in the garden and keeping the gardens looking nice and tidy throughout the year. John takes pride in all he does and ensures all the bedrooms are decorated to a high standard.


When John isn’t at work, he enjoys spending time with his children. John also enjoys clay pigeon shooting, walking and he has a keen interest in nature.


Lisa

Lisa Mustoe

Job Title: Activities Co-ordinator

Joined: 2021

Lisa joined Jubilee Lodge in 2021 and has enjoyed getting to know the residents. Lisa loves learning residents’ life stories and enjoys bringing a smile to their faces.


When Lisa isn’t at work, she enjoys spending time with friends and family and exploring new places. Lisa can often be found singing and dancing and enjoys a variety of music from the 50s and 60s, modern music, dance music and reggae.


James

James Knight

Job Title: Head of Housekeeping

Joined: 2006

James joined the Trust in 2006, working as a part-time Kitchen Assistant. He has since worked his way up to Head of Housekeeping in 2018.


What James likes most about the role is making sure the residents live in a safe and clean environment and always have a smile on their faces.


Outside of work James can be found at the gym, walking his dog Ted or spending time with his nieces and nephews.