Jubilee Lodge

Meadow Way, Bourton-on-the-Water, Cheltenham GL54 2GN
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9.7 78 Reviews
  • Jubilee Lodge, Cheltenham
Jubilee Lodge offers up to 74 residents compassionate, individualised dementia, nursing, respite and intermediate care in small, friendly and comfortable households.

Jubilee Lodge opened in 2012 in the Cotswold village of Bourton-on-the-Water is just a short walk to the picturesque centre of the village where there are shops and tearooms.

This home has been designed with well-being and comfort in mind with cosy lounges to relax in, beautifully landscaped gardens and social activities taking place daily. The home boasts spacious bed-sitting room, with en-suite facilities, offering a peaceful oasis.

A friendly, professionally trained team are on hand around-the-clock to offer support while enabling residents to continue to enjoy a fulfilling and independent lifestyle.

Dedicated activities coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist residents to continue with existing pastimes, as well as give the opportunity to try something new.

They make sure everyone is able to enjoy themselves to the fullest with arts and crafts, gentle exercise, coffee mornings or more individual pursuits plus visits from outside entertainers. The home has its own minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals.

The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Jubilee Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Long (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Jubilee Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,425 – £1,525
    • Self-Funded Residential Dementia Care £1,525 – £1,645
    • Self-Funded Nursing Care £1,760 – £1,760
    • Self-Funded Nursing Dementia Care £1,760 – £1,760
    • RESPITE Self-Funded Residential Care £1,555 – £1,670
    • RESPITE Self-Funded Residential Dementia Care £1,670 – £1,790
    • RESPITE Self-Funded Nursing Care £2,005 – £2,005
    • RESPITE Self-Funded Nursing Dementia Care £2,005 – £2,005

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Jubilee Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking is available outside the home.


Jubilee Lodge Reviews (78)

Total of 78, showing 61-78
9.7

Jubilee Lodge has a Review Score of 9.7 (9.741) out of 10, based on 26 reviews in the last 2 years. Over all time Jubilee Lodge has 78 reviews.

Overall Experience

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Date Published

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Review from A S (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, a half way home my father enjoyed the attention and kindnesses shown to him on his arrival at Jubilee Lodge. A visit from Father Christmas and a huge chocolate cake for his birthday made him feel part of the family of residents on his unit.
His deteriorating health, however, meant a return
home was unlikely.
All those who cared for him during his last weeks were sensitive to his needs, treated him with respect and ensured that he was comfortable.
When his appetite was poor, he was gently persuaded to have a little of what he liked, mostly custard.
Dad could not have been better looked after.

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Review from G B (Son-in-law of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the three months my mother in law has been a resident at Jubilee Lodge she has gone from being very poorly physically and mentally, unable to move, bed bound, to sitting in a chair, joking with the staff and smiling for the first time in months. I am sure this is due to the excellent care/support
from the staff who have treated her with respect and dignity and who she now treats as her friends.

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Review from Liz K (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for in Jubilee Lodge for the last few months of his life. I was pleased and heartened to see the care and concern shown to him and to my sister who visited most days.
It was a comfort to know he was well cared for when I live at a distance. I was impressed by the kindness of all
the staff I met in my visits.

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Review from A W (Friend of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend weekly who was there recovering after a spell in hospital. I felt easy and relaxed on entering the front door. All staff were obliging and knowledgeable and very friendly. They also remembered me each time I came. My friend was happy and we sat in the "day room" and had tea or coffee
and privacy. His bedroom was pleasant, spacious and had all amenities he needed,
This is the very best home I have visited, couldn't fault it or the staff. A small problem was that I had difficulty finding it. Well done 10/10.

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Review from Sheila B (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Jubilee Lodge at the end of October. She was in a very poor state after an extended stay in hospital. The care she has received at Jubilee Lodge has been great and she is now sitting out and responding well. I never thought I would see her smile again and I cannot thank the staff enough.

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Review from Cerys S (Daughter of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has end stage dementia and has moved to this home from her previous one as Jubilee Lodge is closer to where I live. She isn't mobile which is a shame as she would have enjoyed the home more earlier on in her illness. All staff are very friendly and caring. My mother is always clean and comfy.

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Review from VD (Daughter of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been here for two days but so far the staff and care have been very kind and helpful. Also very helpful over the phone and have answered all my questions with no problems at all.

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Review from Johanna D (Niece of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle is very well cared for. He has settled in well and is very happy.

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Review from CA (Sister of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was transferred to Jubilee Lodge from hospital following neurosurgery and to remove a cyst within the brain. The operation was successful but he suffered confusion and loss of memory. He needed assistance with daily tasks and found walking difficult. Jubilee Lodge provided a calm and stable
provided with kind and helpful staff. After a few days, my brother seemed calmer and felt secure. His general health and mobility improved. Therapy sessions have improved his memory and he is returning home in the hope things will continue to get better.

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Review from Francine H (Daughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about how mum would settle in after the move from her previous care home but all the staff have been fantastic. The standard of care here is exceptional and I couldn't ask for a better home for mum.

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Review from A B (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my mother's third care home and is very happy and settled, which is reassuring for my brother and I.

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Review from Mick M (Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day I was admitted to the ward, I was very impressed. The culture/atmosphere was very professional and caring. My room was always clean and had an airy, comfortable feel. The menu was tasty and cooked/presented beautifully. All members of staff and management were fully engaged and clearly
wanted to help. My transition between hospital and home has pushed my re-establishment toward 3-4 months. I fully endorse the Order of St Johns Care Trust.

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Review from Carina G (Daughter of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Jubilee Lodge in June and she has been very happy there. The home was purpose built which means the whole place is very well thought out with large en-suite rooms. Mum enjoyed her trips to the hairdressers and there is also a shop. The place is very clean and most of the staff are
friendly and helpful.
Overall we are very pleased with the care mum has received. We would definitely recommend this home. We looked at many which were a lot worse.

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Review from Susan E (Nephew of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle is extremely happy here!!

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Review from Cyril J (Husband of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to Jubilee Lodge on 5th May 2015 following discharge from hospital. She needed nursing and some dementia care. I visited her every day, usually staying several hours. I found the care staff excellent to all residents. The home was kept very clean, the cooking was excellent with
plenty of choice and variety. There were various activities arranged for those visiting to be involved. My family regularly visited and we considered that she was very fortunate to have a place in this home at a time when her health was failing and I could not provide the care she needed at our home. Jubilee lodge is a very special place!!

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Review from Jacqueline G (Daughter of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy to review Jubilee Lodge as my family and i have been thrilled and so grateful, at the bright sunny and caring attitude of all staff concerned with my mothers care! Like most people we have worried about any care home experience my mother was going to have to face but i can say,
quite honestly, the year my mother has been in Jubilee Lodge has been a most up lifting and happy experience for all of us as a family but essentially for my mother. We have been overwhelmed by the focus, care and attention mother has received and how well the home is looked after to such a high standard. P.s. On 16th Feb 2016 we held a 90th birthday party with help from Jubilee Lodge staff. It was a superb experience.

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Review from Susan W (Friend of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are most impressed by the way Jubilee lodge has handled the admission of our elderly friend during the last two weeks. The inclusivity of the care provided is wonderful and the accommodation is excellent. The general atmosphere in the home is friendly and welcoming and this is reflected in the relaxed
and confident bearing of the other residents.

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Review from Paula H (Daughter of Resident) published on 8 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my 2nd review and a follow up to my first. I live in the States but spent 6 weeks with my mother between June-July, visiting daily for extended visits (3-7 hours a day). From the vantage point of someone who has seen the daily operations for extended periods I cannot speak more highly of the
folk in Jubilee Lodge and the care they provide for our mother. We are especially familiar with Charlbury Lodge and just love the way they tend for mother in that Unit. The Unit Leader runs Charlbury beautifully. Her team are devoted and are tireless in their efforts and the care they provide. The food is delicious and varied, and I love the fact that Mother is given two or three choices at each meal. The grounds are lovely...beautifully designed and whimsical, with lots of interest to talk about when we stroll through them (in a wheelchair). Mother's brothers and wives have visited and are extremely delighted with the care she is receiving. What a blessing it has been to find a loving home for our beloved mother and sister and to see her doing so well. I am able to send letters to her via email, Skype face to face with her periodically, and call into her room or on a portable phone when in the lounge and speak directly with her many times a day. The constant contact is reassuring in every way.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Jubilee Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Jubilee Lodge is calculated as follows: ( (232 Excellents x 5) + (60 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 301 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jubilee Lodge is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (6)

Rebecca

Rebecca Long

Job Title: Home Manager

Joined: 2023

Rebecca joined the Trust in September 2023 as Home Manager at Jubilee Lodge. She has worked in care since she was 18 when she started her career as an auxiliary.


Rebecca has gained experience and qualifications over the years working with children, adults with disabilities and the elderly. She has now been a registered manager for over 10 years.


Rebecca considers herself very fortunate to have met the most wonderful people over the years. It has been a pleasure to work with individuals and their families to provide bespoke care. Her vision for Jubilee Lodge is to see it moving forward and going from strength to strength. She believes in supporting the local community sharing our knowledge, and opening our doors to the people of Bourton.


Outside work, Rebecca enjoys spending time with her family including her nine grandchildren, and her two dogs, Nala and Mavis.


Louise

Louise Oldbury-Churchward

Job Title: Head of Dementia Care

Joined: 2006

Louise has worked for the Trust since leaving university in 2006. Louise initially started as a care assistant and has worked her way up to Head of Dementia Care.


Louise has excelled in her role and received a silver medal of merit from the British association of the Orders of Malta in recognition of her work in 2018.


Louise said, “I can honestly say I love my job and cannot imagine myself doing anything else. It is a privilege to be able to spend my day supporting the residents and employees within our home”.


Louise is passionate about the benefits of person-centred care as this enables her to provide the support with each resident needs to have the best possible experience.


Outside of work Louise can be found enjoying time with her family and going on bear hunts with her daughter in the woods!


Srilatha

Srilatha Dachepally

Job Title: Bursar

Joined: 2021

Srilatha joined Jubilee Lodge in the Autumn of 2021 as their Bursar. Srilatha enjoys the variety the role brings, and she enjoys continually learning in the role. Srilatha enjoys spending time with the residents including completing puzzles & crosswords with them.


When Srilatha isn't at work she spends time with her friends and family, she encourages and supports her daughters in their studies and their musical hobbies.


John

John Smith

Job Title: Handy Person

Joined: 2018

John has been at Jubilee Lodge since 2018, originally starting as a gardener before progressing to the role of Handy Person. John still enjoys working in the garden and keeping the gardens looking nice and tidy throughout the year. John takes pride in all he does and ensures all the bedrooms are decorated to a high standard.


When John isn’t at work, he enjoys spending time with his children. John also enjoys clay pigeon shooting, walking and he has a keen interest in nature.


Lisa

Lisa Mustoe

Job Title: Activities Co-ordinator

Joined: 2021

Lisa joined Jubilee Lodge in 2021 and has enjoyed getting to know the residents. Lisa loves learning residents’ life stories and enjoys bringing a smile to their faces.


When Lisa isn’t at work, she enjoys spending time with friends and family and exploring new places. Lisa can often be found singing and dancing and enjoys a variety of music from the 50s and 60s, modern music, dance music and reggae.


James

James Knight

Job Title: Head of Housekeeping

Joined: 2006

James joined the Trust in 2006, working as a part-time Kitchen Assistant. He has since worked his way up to Head of Housekeeping in 2018.


What James likes most about the role is making sure the residents live in a safe and clean environment and always have a smile on their faces.


Outside of work James can be found at the gym, walking his dog Ted or spending time with his nieces and nephews.