Review from Graham W (Son of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience

My mother passed away recently having spent nearly twelve years at The Old Rectory Care Home. She was always very happy with her care and the home, as were we, her family. Whatever she wanted, the staff always went the extra mile to provide, she was 99 when she passed away and we had put her long life

down to the wonderful care and superb food she received from the staff at Rectory where nothing was too much trouble.
During the last month of her life, staff were visibly upset by her deteriorating health and many in tears when she finally passed away. Some may see this outward display of emotion as unprofessional, we saw it as a reflection of just how much they care for their residents and are truly grateful for their outstanding care. We would wholeheartedly recommend Rectory for the excellent service they provide.

Reply from Karyn Holmes, Manager at The Old Rectory Care Home

Thank you for your very kind words. She was such a character and the team were so fond of her. The staff will be overwhelmed by your response but very appreciative.

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Review from S W (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience

I have peace of mind knowing Mum is in a safe place in lovely surroundings cared for by kind staff.

Reply from Karyn Holmes, Manager at The Old Rectory Care Home

Thank you for your thoughtful words, it will mean a lot to the team.

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Review from Phil P (Son of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience

I cannot rate The Old Rectory high enough. I will be forever grateful for the way they looked after my mom during her short time there. The staff are without exception genuinely lovely. They cared for Mom with the greatest love and respect and were without exception amazing in every way. The place

is impeccably clean, the food is really outstanding and most importantly they cared for my mom as if she was their own. Absolute first class.

Reply from Karyn Holmes, Manager at The Old Rectory Care Home

Thank you to you and your family for all the lovely words. Although her time here was short we truly cared for her and you as a family. The whole team were privileged to care for her.

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Review from E W (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience

My mother's care was excellent at all times. She was not always the easiest of people to deal with but everybody was so kind and caring towards her and nothing was too much trouble. She was cared for as if she was their own mother. If God created angels, then this team at The Old Rectory are them.

Reply from Karyn Holmes, Manager at The Old Rectory Care Home

Thank you for your lovely, heartfelt review. It was a privilege to care for your mother and also your father a few years ago. She was a small lady with a big character who we adored and each and every one of the team across the home work with passion in their role to ensure that families feel how you do. Once again thank you and the team will feel appreciative for the kind words.

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Review from Ian C (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience

I would recommend The Old Rectory Care Home due to the ownership and management culture.
This sets the tone and quality of care for residents.
Standards and consistency are essential to deliver quality of care.
Employees are attracted and valued and then stay.
At a time of challenge for families,

it was refreshing to get a highly professional and caring experience from everyone at The Rectory.
Mum only stayed here for two weeks as the setting was not right for her or the other residents.
We received advice and support to find the right next place as well.
It seems to me, people over profit is the approach and that leads to residents who, at a particular time of life, get the respect and courtesy they deserve.

Reply from Karyn Holmes, Shared registered manager at The Old Rectory Care Home

Thank you for your kind review, Ian, I hope that you would receive this from any care home as the culture should always be about the resident. During your mother's short time here, we got to know her and really wished we were able to meet her needs but unfortunately, this wasn't the case. She made such a beautiful impact on the team here. I will share this review with the team so they know what they are doing makes a difference to not only the residents but also to their families.

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Review from Sarah D (Granddaughter of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience

A superb home with genuinely kind and caring staff who go above and beyond to care for their residents. Outstanding level of cleanliness with a true home feel. My grandmother has really come back to life since becoming a resident. The food is outstanding also. She is happy and cared for which brings

her family total peace of mind.

Reply from Karyn Holmes, Shared registered manager at The Old Rectory Care Home

Thank you so much for the kind review, your grandmother has definitely settled into her new life here and enjoys her family visits and quality days out. It's lovely to see her wider family come and enjoy the entertainment and meals with her. She is very content and we are also content that her family now have peace of mind that she is safe and well cared for.

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Review from T C (Daughter-in-law of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience

My father-in-law is being well cared for with compassion, dignity, and most of all, great care in a comfortable, very clean environment.
He has improved considerably since coming to the home in August.
Thank you hugely to all the wonderful staff who are so kind and caring to J and also his wife

who visits regularly. They are all helpful and very polite. They are always a phone call away and give regular updates on his condition.
I am also pleased to say that the home has reviewed its Wi-Fi connection which was erratic and has been improved with booster - thank you again.

Reply from Karyn Holmes, Shared registered manager at The Old Rectory Care Home

Thank you for your kind and honest review; I will show them the review. We are very proud of the team that works here, so these are lovely comments. Thank you for the feedback about the WIFI. We love to see his wife here and is welcome to visit any time and have lunch or supper with her husband.

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Review from Rob W (Son of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience

Mum was a resident of The Old Rectory Care Home from May 2018 until her passing this week. Mum was looked after exceptionally well by all of the staff. The standard of accommodation, cleanliness, and decor is superb. The dining room and food provided was excellent. Table service provided by the team

made the residents feel more special. Mum had a special friendship/relationship with many of the staff and they treated her as a friend which she treasured very much. The management and staff helped with external visits to the dentist and other places. When Mum was taken to hospital the day before she passed away, a senior member of the team, on hearing we may not get to the hospital in time, drove to the hospital to be with Mum to ensure she wasn't on her own. These acts of going the extra mile are a great example of why we have been delighted with the Old Rectory over the last 5.3/4 years. Great people, lovely facility, respectful of their residents and approachable. Highly recommended.

Reply from Karyn Holmes, Shared registered manager at The Old Rectory Care Home

Thank you for your kind review, Mum and your family are very much still in our thoughts. It was a pleasure caring for her. I will pass on this review to the team, they will be very appreciative of the review knowing your thoughts.

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Review from C C (Friend of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience

I would highly recommend The Old Rectory Care Home to anyone. It is a family-friendly home where everyone is looked after and cared for with love care and compassion. My dear friend came here in June 2023 but has now decided this is where she wishes to stay. Her life has changed for the better since

coming here.

Reply from Karyn Holmes, Shared registered manager at The Old Rectory Care Home

Thank you for the lovely review. Your friend has settled in well and is thriving in their new environment. It is a pleasure to care for them.

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Review from Pat W (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience

The Old Rectory Care Home has been my mum's home since last October. I am so grateful to the staff and management for all their care and attention during this time. The food is exceptional. They have lots of lovely activities and the house itself is beautiful.

Reply from Karyn Holmes, Shared registered manager at The Old Rectory Care Home

Thank you for your kind words, Pat, it's a pleasure to take care of your mom. We do try to give all of our residents and their families the nicest experience of living in a care home. I will pass this review on to the team.

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Review from Sydney W (Respite Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience

My wife recently stayed at The Old Rectory for two weeks in order to help her recover from major surgery. The Old Rectory is a fine old building with beautiful grounds, decorated and furnished to the highest standards with spacious common rooms and a very nice dining room. Residents' rooms are comfortable

and of good size. My wife's care, even through the nights, was excellent and she came home in much better health. The Manager and her staff couldn't have been more helpful.
The food, eaten in your room or in the dining room, was also top quality.

Reply from Karyn Holmes, Shared registered manager at The Old Rectory Care Home

Thank you for your kind words, it's always refreshing to hear such a nice review and I will let all the staff read your comments. It was a pleasure to care for your wife and meet you and your daughter. I hope she enjoyed the air show day before she left. I'm pleased to hear about her continuing progress and you are more than welcome to visit if you're in the area.

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Review from Dr Karen L (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience

I am so pleased that my mother is in a brilliant care home. My mother is 93 and extremely belligerent. She lived with me for 1 month, it was a month of hell for me. We had looked at several care homes in the area but The Rectory was the only one that my mother and I were/are completely happy with.
There

is only one problem my mother has an oesophageal pouch which means that she requires food to be liquidised. Occasionally some of the chefs don't do this.
I can't recommend The Rectory care home too much.

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Review from Linda E (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience

Thank you so much for looking after our dad. We love The Old Rectory Care Home. We always get a lovely, warm greeting when we arrive. The staff are very helpful and friendly. We are kept informed if there are any concerns about Dad. The home is kept very clean and always smells lovely. The dining room

is so lovely, and there is a great choice of food.

Reply from Philippa Turner, Manager at The Old Rectory Care Home

Thank you for the lovely comments. It is such a rewarding job and the staff take pride in the home and within their own personal role. They all care about every resident and will go the extra mile to ensure they enjoy their stay here and that friends and family can relax knowing this.

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Review from Tim B (Son of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at The Old Rectory Care Home in Albrighton for around five years and has been very content throughout that period. The staff are delightful, kind and thoughtful. They are unfailingly welcoming when I visit and I have always been impressed by their caring attitude towards

my mother. She is very lucky to live in such a lovely home and our family are ever grateful to The Old Rectory and its fantastic staff.

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Review from Wendy F (Daughter of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience

Thank you so much for looking after our very precious dad. We love The Old Rectory Care Home. We always get a lovely warm greeting when we arrive. The staff are very helpful and friendly. We are kept informed if there are any concerns about Dad and the doctor who has visited has been very thorough.

The home is kept very clean and always smells lovely. The dining room is so lovely and there is a great choice of food. It is easier to say goodbye to Dad, knowing that he is safe and his needs are being met. Thank you.

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Review from W W (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience

This is a lovely care home. The facilities, grounds, activities and food are all very good but it is the staff, from the top managers to the cleaners and cooks who are marvellous. Thank you for taking care of our lovely mother so well.

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Review from Jan G (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience

My dad is now accepting of being in care and is extremely well looked after, with all his needs considered; by all the staff. The friendliness and professionalism of the staff team supported my dad in this unexpected (and largely unwanted) phase of his life. Fiercely independent, the team have been

able to subtly ensure that Dad engages with them to have his support needs met whilst maintaining and maximising his independence and not diminishing his pride. Staff at The Old Rectory Care have worked hard to make it easier for us as a family, and this was with the backdrop of covid and all the restrictions that they had to work through. We have nothing but praise and respect for the whole of the workforce, which includes the catering team, the housekeeping team, the administration team as well as the direct care staff.

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Review from Anne T (Sister-in-law of Resident) published on 6 August 2022
Submitted via Website • Report

Overall Experience

My brother-in-law has been at the Rectory for several years and we are extremely grateful for the care and attention he has received. The home is excellent and the staff are amazing. During lockdown, they had to become family to all the residents and they kept us fully informed as to his progress. We

have been allowed to visit but only in a safe way. The food is consistently good and the rooms are of a high standard. This is undoubtedly the best care home in the area, in our opinion and we would recommend it to anyone.

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Review from Sue M (Daughter of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience

The management and staff always go the extra mile to make sure that my mum is happy and healthy. She always tells me how lovely the staff are and how good the food is. I don't have to worry about her at all because I know she is in their capable hands.

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Review from C P (Daughter of Resident) published on 26 June 2022
Submitted via Postal Card • Report

Overall Experience

Everything about this home is first-class. The staff are kind and attentive and communication with the family is excellent. The home is beautifully maintained as are the lovely gardens, making a great environment for the residents.

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The Old Rectory Care Home

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