St Fillans Care Home

St Fillan Road, Colchester CO4 0PT
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9.6 72 Reviews
  • St Fillans Care Home, Colchester
Nestled in a quiet residential area of St John’s, near Colchester in Essex, beautiful St Fillans Care Home provides a variety of long-term and respite care, including residential, residential dementia, nursing, nursing dementia and end of life care.

With over 30 years’ experience in designing and building care homes, Excelcare has a wealth of knowledge when creating a home from home. As a purpose-built care home, which first opened its doors in 2012, St Fillans was built with comfort, safety and a personal approach to care in mind.

With bright airy lounges and dining rooms, spacious en-suite bedrooms and a variety of different welcoming spaces, which are used by residents and visitors, the design of the home supports comfortable living in beautiful surroundings.

The kind and compassionate team members live in the local community, coming from nearby areas such as Highwoods and Greenstead. They take great pride in caring for the people who live here, just like a loving family. As you would expect from a family-owned and run company, they also provide a friendly, listening ear for residents’ loved ones, too.

At St Fillans, the team are dedicated to ensuring everyone leads a full, active and happy life with an abundance of opportunities to enjoy the things they love, whilst being supported to try new things, too. The Lifestyle Coordinator, supported by the wider care team, hosts a range of group and one-to-one activities throughout the week, meaning there is always something fun going on.

Please don’t hesitate to contact should you wish any further information, the friendly team are always happy to help.

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Care Provided by St Fillans Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anumol Thomas (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (71)
  • Care Home Design/Build
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Fillans Care Home Reviews (72)

Total of 72, showing 1-20
9.6

St Fillans Care Home has a Review Score of 9.6 (9.614) out of 10, based on 14 reviews in the last 2 years. Over all time St Fillans Care Home has 72 reviews.

Overall Experience

  • 63
  • 8
  • 0
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  • 1

Date Published

72
3
8
14
58

Review from Anne C (Wife of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend St Fillans Care Home to everyone. The care for my husband has been amazing for the last sixteen months. I cannot fault all the staff from the nurses, carers, cleaners, kitchen laundry, admin and entertainment, they are all caring, friendly, welcoming and professional.
The home is
beautifully decorated, with specific decorations for each season, Christmas, Valentine's Day, Easter etc.
The entertainment is exceptional with a variety of different activities throughout the whole year which is enjoyed by all the residents.
What more can I say, 5 stars!

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Review from D S (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a new resident and the transition was daunting at 1st but both my dad and our family have had full support from every member of staff we have come into contact with. I have 100% trust in his care, and how he is treated as an individual and could never imagine that a care home would be as exceptional
as we are finding it. We feel lucky Dad has been placed in your care so thank you all.

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Review from Gordon R (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's care has been excellent since she was released from hospital with a leg injury.
We were told she was at end of life and was not eating well. Thanks to all the staff, she has had vast improvements.
Food is excellent and activities have very much improved in recent times.
I can not fault the
staff and management.

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Review from Pat P (Sister of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say how much I appreciate the care my brother receives at St Fillans Care Home. He is only 67 with early onset dementia and he has had a really difficult care journey until he arrived here! The staff simply could not be more caring or aware. They anticipate his every need as he can no longer
articulate what he requires. I am so thankful for all that is done.

Reply from Anumol Thomas, care manager at St Fillans Care Home

Hi Pat, we are delighted to hear that your brother is so happy and enjoying here at St Fillans. Our team is dedicated to making life better for all our loved ones.


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Review from Mary C (Partner of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a well-run and happy home. Lovely carers, never complaining. Good nursing and the entertainment is excellent. Everybody is helpful and willing.

Reply from Anumol Thomas, care manager at St Fillans Care Home

Hi Mary, thank you for your kind words. We feel happy to know that your partner is happy and well looked after here.


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Review from Jane B (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is at end-of-life - the care given is really good and the staff on St Johns could not be more genuine in the care and compassion they show to both the residents and their families.
In the last few months, the entertainment has gone from strength to strength, this is down to one person who
manages this now.
The care home manager is very kind and compassionate.

Reply from Anumol Thomas, Care Manager at St Fillans Care Home

Thank you for the kind words, they really do mean a lot to us as a team. We are committed to delivering outstanding care to those we look after.


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Review from Susan G (Friend of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Fillans staff and carers are exceptional with their care of residents in the home. My special friend has been a resident with St Fillans for over 18 months and he is so happy and has made some very special friends with staff and residents. He is 80 years old today and the home organised a stunning
Colchester United cake plus celebrations of D-Day.

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Review from Kelsy B (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found St Fillans Care Home very caring and friendly. The environment is clean and staff are amazing. Management team is prompt and approachable. Good activity team which goes above and beyond. I am happy and so is my dad.

Reply from Anumol Thomas, Home manager at St Fillans Care Home

Hi Kelsy, thanks for the kind response. You all know where we are and we are always ready to go that extra mile for our loved ones.


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Review from Jane L (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has lived at St Fillans for almost 6 years and throughout this time the care and kindness of the whole team have been exceptional. The care Home management team have supported our Mum wholeheartedly and are always available for a friendly chat and to share their experience and wisdom.
The nursing
and healthcare staff are just fantastic, so kind and caring. Without their compassion, skill and understanding of complex needs, Mum would not have thrived and overcome so many of the challenges that failing health can bring.
A special thanks to all the nurses and healthcare staff within the Charter Hall Suite who support our Mum on a daily basis. Their kindness, empathy and dedication is appreciated beyond words.
A final note of thanks to the wider Team at St Fillans who make Mum’s experience so great. With engaging activities, tasty food, and a flawless laundry and housekeeping service we could ask no more. Our thanks to everyone.

Reply from Laura Nightingale, Sales and Marketing Business Partner at St Fillans Care Home

Thank you for taking the time to write this 5-star review. We are pleased to hear your mum is happy with all aspects of St Fillans Care Home. We will pass on your glowing comments to the team.


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Review from Mandy W (Relative of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, friendly home. Residents are well looked after. There are plenty of food choices every day. Carers go above and beyond, and the entertainment staff are always happy to help too. Highly recommend!

Reply from Anu Thomas, Home Manager at St Fillans Care Home

Thank you for taking the time to leave a review of St Fillans Care Home. The team go above and beyond to deliver exceptional care, they will be delighted with your comments.


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Review from V G (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care home has been rated ‘requires improvement’ by the CQC, please take some time considering this care home for your loved one, it does lack some basic requirements you would expect. Hopefully with close monitoring by the CQC the Manager can assist the staff by bringing themselves up to some suitable
basic care.

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Review from N H (Friend of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, exceptionally welcoming, friendly and a fantastic family feel all round. Couldn't find fault with the place. The staff really seemed to genuinely care and attended very quickly when called. Most Importantly the the resident I visited was happy there and even liked the food! Left feeling
very relieved.

Reply from Anumol Thomas, Care Manager at St Fillans Care Home

Thank you for your appreciation and kind words. We are happy and content that you found your loved one well looked after and happy. Looking forward to meeting you again.


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Review from Angela J (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently came to St Fillans for respite while our father has an operation. She has been to the nursing home before and we have always found staff to be attentive, kind and responsive to our questions or suggestions. Mum is on St John's wing and we can honestly say that all members of staff we have
come into contact with have been helpful, friendly and knowledgeable about Mum's needs. During this most recent stay, we have been so pleased that Mum has been able to be involved in the numerous activities going on around the home. Thanks to the team, she has participated in a wide variety of things this week and we have been able to see her on social media enjoying them when we cannot be there to see them ourselves. This is a real reassurance to us all to know that she is being motivated and engaged in purposeful things. We would definitely recommend St Fillans and thank all the staff on St John's ward and the home as a whole for caring for her so well.

Reply from Laura Nightingale, Sales and Marketing Business Partner at St Fillans Care Home

Thank you for this glowing review of St Fillans Care Home. We are really happy to hear that your mother's respite stay went well. It is great to hear that she was able to join in the activities. It is lovely to hear that you would recommend St Fillans - that really means a lot to us!


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Review from Jackson W (Friend of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend at the care home last month, and I just wanted to share my experience there.
I felt pleased by what I saw there. I mean the staff's behaviour and approach towards the residents were so admirable. They were calm and attentive towards them. Even the residents seemed like they were
having a great time and had no issues at all. They were friendly with me too. I felt delighted throughout my chats. I didn't feel like a stranger at all. And something worth mentioning is the way they've kept the whole place neat!
I believe they're all really hard-working and well-coordinated. It is probably what made me feel cosy even though it was my first visit there. Everything was so right and perfect. Their commitment to their duty actually inspired me.

Reply from Anumol Thomas, Care Manager at St Fillans Care Home

Thank you for your kind words. We are so happy as a team to know that we are doing a great job.


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Review from R B (Friend of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wholeheartedly recommend it due to the exceptional care they gave to my friend's relative while she was a resident at St Fillans Care Home. The manager was very kind and professional, as were the staff.

Reply from Anumol Thomas, Care Manager at St Fillans Care Home

Dear Ritu, thank you for the kind words. We are so happy to know that your friend's loved one received exceptional care at St Fillans.


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Review from T S (Son of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum did a respite stay at St Fillans, and we cannot recommend the care enough. The team of staff was very caring and understanding. The management acted very quickly to facilitate the admission. There were a lot of activities, and the facilities were outstanding. The home appeared clean and tidy always,
and the food was great.

Reply from Anumol Thomas, Care Manager at St Fillans Care Home

Thanks for the kind words. We are really happy to say that mum enjoyed her stay at St Fillans.


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Review from Amal J (Relative of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything looks fantastic in this home. I absolutely love the atmosphere that they are providing for the residents over there. Management and the staff are doing a great job to keep up with the facilities and all other things.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at St Fillans Care Home

Thank you for your very kind words - we have a great team at St Fillans, and we are pleased to hear that you are happy with the care your loved one is receiving.


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Review from L T (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently moved into St Fillans and settled in very well. The staff are friendly, and the home is very clean. Management is very approachable, and my dad is taking part in activities I never thought he would; my dad is very happy.

Reply from Anumol Thomas, home manager at St Fillans Care Home

We are so pleased that Dad has settled in well; yes, he certainly is enjoying the activities, which is great to see. We are lucky to have him as part of our St Fillans family.


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Review from J B (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Fillans is a very clean, warm, loving home. Staff go above and beyond, and it's so nice to see my dad smile again. The lifestyle coordinator is a credit to St Fillans, providing person-centred activities for each individual. She is amazing. I feel my dad has found himself again, smiling, laughing,
and most of all happy.

Reply from Anumol Thomas, Care Manager at St Fillans Care Home

Thanks for the wonderful comments. We are happy to hear that your loved one is back to his happy self.


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Review from R W (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident here due to being of sound mind but arthritis and mobility problems meant I could no longer care for her. The staff here do a wonderful job with her and all the residents, fortunately now restrictions are lifting they have entertainers able to come in. The home is kept beautifully
clean and the garden is nice to sit in. The jubilee celebrations were excellent well done to the Lifestyle Coordinator and all the staff for their hard work on the 2 days.

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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for St Fillans Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for St Fillans Care Home is calculated as follows: ( (144 Excellents x 5) + (5 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 166 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.915 Points relating to the number of positive Reviews for St Fillans Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 13 Positive Reviews ÷ 14.2 = 0.915

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Anumol

Anumol Thomas

Job Title: Home Manager

Joined: 2022

Anumol comes with more than a decade of nursing and management experience in both the public and private sectors. Anu is also known for a passion for enriching the lives of the people living at St Fillans Care Home and their loved ones and is full of enthusiasm and ideas. She is a passionate listener and puts her head and heart into everything she does. Anu was the winner of a proud Nurse of the Year award and is a career and technology enthusiast too.


Out of work, Anu is a mum of three and her interests include reading and trying interior decoration in her own home.


Frequently Asked Questions about St Fillans Care Home

What types of Care is St Fillans Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Fillans Care Home provide?

Palliative Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does St Fillans Care Home have?

There are 71 Single Rooms.

What are the Facilities & Services at St Fillans Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Fillans Care Home to the centre of Colchester?

1.4 mile(s) as the crow flies, distance by road may be significantly further.