St Fillans Care Home

St Fillan Road, Colchester CO4 0PT
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9.6 72 Reviews
  • St Fillans Care Home, Colchester
Nestled in a quiet residential area of St John’s, near Colchester in Essex, beautiful St Fillans Care Home provides a variety of long-term and respite care, including residential, residential dementia, nursing, nursing dementia and end of life care.

With over 30 years’ experience in designing and building care homes, Excelcare has a wealth of knowledge when creating a home from home. As a purpose-built care home, which first opened its doors in 2012, St Fillans was built with comfort, safety and a personal approach to care in mind.

With bright airy lounges and dining rooms, spacious en-suite bedrooms and a variety of different welcoming spaces, which are used by residents and visitors, the design of the home supports comfortable living in beautiful surroundings.

The kind and compassionate team members live in the local community, coming from nearby areas such as Highwoods and Greenstead. They take great pride in caring for the people who live here, just like a loving family. As you would expect from a family-owned and run company, they also provide a friendly, listening ear for residents’ loved ones, too.

At St Fillans, the team are dedicated to ensuring everyone leads a full, active and happy life with an abundance of opportunities to enjoy the things they love, whilst being supported to try new things, too. The Lifestyle Coordinator, supported by the wider care team, hosts a range of group and one-to-one activities throughout the week, meaning there is always something fun going on.

Please don’t hesitate to contact should you wish any further information, the friendly team are always happy to help.

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Care Provided by St Fillans Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anumol Thomas (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (71)
  • Care Home Design/Build
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Fillans Care Home Reviews (72)

Total of 72, showing 21-40
9.6

St Fillans Care Home has a Review Score of 9.6 (9.614) out of 10, based on 14 reviews in the last 2 years. Over all time St Fillans Care Home has 72 reviews.

Overall Experience

  • 63
  • 8
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  • 1

Date Published

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8
14
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Review from Nick H (Son of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our choice of your care home was based on the excellent reviews seen online and the reputation that we have known about for some time. My wife visited the home some years ago while working as a community nurse and stated that it was very well run and that all the residents appeared very happy. I found
all the staff were extremely helpful and confident in their work. Overall, an excellent home.

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Review from Nina S (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in this care home since October, and we can already see a great change in her already. She is smiling, laughing, eating and sleeping better, thanks to the great care from all staff.

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Review from Janice M (Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have resided at St Fillans for almost one year. St Fillans, in my opinion, its home and especially the staff are excellent, and in my opinion, this is the best care home I have encountered, and I am very happy and settled here.

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Review from Louise P (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has very recently moved into St Fillans as her care needs have increased due to worsening dementia. The staff have been amazing. Allowed me in the day before Mum's move to make her room personalised, so familiar when Mum arrived. Mum appears to have settled well and loves her new room and area.

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Review from Derek C (Friend of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely beautiful nursing home that was recommended to me by a friend. It has been newly redecorated and looks fantastic. Always clean and smells fresh. Lovely range of activities provided by the staff. I am always greeted with a smile and made to feel like part of the family. I thoroughly enjoy
every visit.

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Review from C S (Daughter of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at St Fillans until his passing. From day one, he was looked after so well. His confusion at being in a care home was handled so well, and he settled in very well. The care staff on his unit were just amazing, and I will be forever thankful to them for giving my dad the care and
love that he needed, especially in these difficult times.

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Review from Lionel B (Husband of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful and caring home, can't rate the staff and care given highly enough. They treat all residents with dignity, engage with them and keep ourselves as relatives fully informed. I feel fully involved in my wife's care and know when I can't be with her, she is well looked after. Whilst my wife
is now very poorly, she recognises St Fillans as her home and as an ex-nurse, herself, knows this is where she would want to be under the circumstances.

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Review from S S (Daughter of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask more in a care home for the love, care and help in looking after my late father, who sadly passed away. Our family are forever grateful.

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Review from Mandy P (Daughter of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to St Fillans after being in a few different care settings where she had been unhappy and not settled. She was resistant to staying in residential care, having worked in the sector for many years and actually on the site of St Fillans. We left her there with heavy hearts, but within hours,
staff reported she was settled and happy, keeping them busy! Since then, we have been regularly updated with news and photos of Mum, and although we have been unable to visit, we are satisfied that the staff meet her needs in a way that she can still express her individuality and personality. Mum has a complex health profile needing a special diet, and she is profoundly deaf. Staff and other residents communicate effectively with Mum, and she is involved with activities that she was unable to access before. The staff on the unit go above and beyond to provide a homely experience for residents. I recommend St Fillans to anyone looking for specialist dementia care.

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Review from Caroline H (Private Carer of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are well trained, their communication is incredible, the meals that the residents get are superb and catered to their needs, the activities are based around what the residents wish to participate in, there's always more than one activity going on. Every room is fully equipped with its own
bathroom for privacy and dignity. There's no I in team, the clients that require it get 1:1 support - 24 hours a day depending on there own individual requirements. This is one home that I've worked in and couldn't praise it enough. The environment and the units are always clean and you can see how hard the cleaners work to ensure that infection control is met.

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Review from Sue D (Daughter of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Fillans Care Homr is an amazing Care facility, they looked after my dad for 4 years and they brought out the very best in him, he was very well cared for, the staff are absolutely amazing and like “family” we honestly couldn’t have asked for better care, we had absolute peace of mind that dad was
happy, treated with respect and loved. The activities that are arranged are extensively varied and targeted at the residents needs and ability, amazing.
I would and have recommended St Fillans to anyone looking for a true “home” from home for their loved one.
We as a family will be forever grateful to the amazing staff we have had the pleasure of knowing over the last 4 years.
Thank you St Fillans.

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Review from Graham R (Son of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic caring staff and management Team. The food is excellent and rooms are kept spotlessly clean. St Fillans is a bright and modern purpose-built home with lovely gardens for Mum and the family to enjoy. Our Mum could not ask for more caring and compassionate staff who really understand her particular
needs.

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Review from Alfie W (Grandson of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely lovely. Would definitely recommend it. The staff are great. They looked after my grandad well. It's a modern, clean look which anyone will love. Plus, all the staff are extremely welcoming when you enter the premises.

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Review from Maria P (Friend of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, always smiling and helpful. My friend is very happy there and says she is very happy. It was a very hard decision for her to make going into a home, but she has definitely chosen the best one.

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Review from Joeanne W (Relative of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would 110% recommend St Fillans to everyone. The home is very welcoming; the staff are very attentive and always available to help out. My nan is being very well cared for, and this means so much as we haven’t all been able to visit as much as we were used to. The photos I see of my nan on their Facebook
page are amazing. She is always smiling, and I am so grateful for the excellent care she receives. Thank you to everyone, and I look forward to seeing my nan again very soon.

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Review from Doreen T (Friend of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my lovely friend this week as St Fillans, the first day of reopening. It was wonderful to see the welcome balloon arch on the main entrance, all staff greeting me and made a great effort to come and have a chat with me. Am so pleased to be able to visit again.
Wonderful home, immaculately
clean and wonderful staff

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Review from Jane NJ (Daughter of Resident) published on 24 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beautiful mum was in St Fillans for over 3-years with dementia. The staff treated her as if she was a member of their own family, which was so important, especially through the pandemic when we could not go and visit.


Sadly Mum lost her battle early in March, but she passed with dignity and the

respect of everyone she came into contact with.


I can't recommend St Fillans highly enough. It is tough enough if your loved one has to go into a care home, so you need to know that they will be cared for as if you were caring for them. St Fillans does that. Every resident is part of the St Fillans Family, and they are looked after so well.


My mum isn't with you anymore, but my family will always remember the kindness with which she was treated while she was with you. Thank you so much for looking after her.


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Review from Rodd C (Grandson of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is at St Fillans and we cannot be happier. As a family, we looked at several different homes, but this one stood out immediately. We were given an immediate sense of reassurance, and all the staff were extremely friendly and helpful. We FaceTime weekly, and Grandad is always happy and says
how much he likes it there. This gives us a great sense of relief. Would strongly recommend this care home!

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Review from Sarah S (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the management and staff enough for their commitment and care towards my dad who was recently admitted to St Fillans in an emergency situation. He is engaging well in the activities programme that the care home provides, and it is truly wonderful too see pictures of him enjoying himself
and smiling on their Facebook page. As a family, we are so glad that our loved one is well cared for. The visits are well planned in pleasant surroundings, and the management and staff should be praised for their friendliness and caring attitude towards both residents and families, as I know from previous experience visits have stopped altogether in some homes.

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Review from Gillian G (Friend of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am unable to visit my friend regularly, but when able I am greeted with happy smiley staff in reception. My friend is always very happy and says he loves it there and has nice friends, which is very comforting to hear. I recently visited St Fillans and I must say the home is looking fantastic, with
lovely autumn displays in the reception area. Keep up the good work team

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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for St Fillans Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for St Fillans Care Home is calculated as follows: ( (144 Excellents x 5) + (5 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 166 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.915 Points relating to the number of positive Reviews for St Fillans Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 13 Positive Reviews ÷ 14.2 = 0.915

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Anumol

Anumol Thomas

Job Title: Home Manager

Joined: 2022

Anumol comes with more than a decade of nursing and management experience in both the public and private sectors. Anu is also known for a passion for enriching the lives of the people living at St Fillans Care Home and their loved ones and is full of enthusiasm and ideas. She is a passionate listener and puts her head and heart into everything she does. Anu was the winner of a proud Nurse of the Year award and is a career and technology enthusiast too.


Out of work, Anu is a mum of three and her interests include reading and trying interior decoration in her own home.