St Fillans Care Home

St Fillan Road, Colchester CO4 0PT
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9.6 72 Reviews
  • St Fillans Care Home, Colchester
Nestled in a quiet residential area of St John’s, near Colchester in Essex, beautiful St Fillans Care Home provides a variety of long-term and respite care, including residential, residential dementia, nursing, nursing dementia and end of life care.

With over 30 years’ experience in designing and building care homes, Excelcare has a wealth of knowledge when creating a home from home. As a purpose-built care home, which first opened its doors in 2012, St Fillans was built with comfort, safety and a personal approach to care in mind.

With bright airy lounges and dining rooms, spacious en-suite bedrooms and a variety of different welcoming spaces, which are used by residents and visitors, the design of the home supports comfortable living in beautiful surroundings.

The kind and compassionate team members live in the local community, coming from nearby areas such as Highwoods and Greenstead. They take great pride in caring for the people who live here, just like a loving family. As you would expect from a family-owned and run company, they also provide a friendly, listening ear for residents’ loved ones, too.

At St Fillans, the team are dedicated to ensuring everyone leads a full, active and happy life with an abundance of opportunities to enjoy the things they love, whilst being supported to try new things, too. The Lifestyle Coordinator, supported by the wider care team, hosts a range of group and one-to-one activities throughout the week, meaning there is always something fun going on.

Please don’t hesitate to contact should you wish any further information, the friendly team are always happy to help.

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Care Provided by St Fillans Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anumol Thomas (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (71)
  • Care Home Design/Build
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Fillans Care Home Reviews (72)

Total of 72, showing 41-60
9.6

St Fillans Care Home has a Review Score of 9.6 (9.614) out of 10, based on 14 reviews in the last 2 years. Over all time St Fillans Care Home has 72 reviews.

Overall Experience

  • 63
  • 8
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  • 1

Date Published

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Review from Vera A (Relative of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring team, very kind and helpful. My friend is very happy there which leaves my heart at rest. Couldn't wish for a better place for him to be, I can tell he us very much loved by all of the team. He has settled well.

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Review from Leanne T (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is currently in St Fillans and so far we as a family couldn’t be happier. The whole team is lovely and the communication has always been nothing but fantastic. We love seeing pictures of him and the other residents on Facebook.

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Review from Jessica C (Granddaughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, it’s always clean and smells lovely.
Staff are always friendly, reception staff are always welcoming.
Communication is good, and we love the FaceBook page.
I love the display that is on show that the residents have helped to create.

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Review from Greg S (Friend of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine is staying at St Fillan, and the care she is given is outstanding. The staff are always friendly, and always greet you with a smile. There is always something going on, and the activities are second to none. All staff day and nights are always willing to go the extra mile. If I have
any questions, there is always someone to give me a reply

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Review from Shaun C (Friend of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very positive, friendly and caring towards there residents. The management team are amazing and very helpful. The home is very clean and tidy. I would definitely recommend this home to others.

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Review from David W (Friend of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful well presented home. Happy friendly staff. Always greeted with a smile. Fantastic care given. Very strict with covid screening on arrival which is comforting to see everything in place as it should be.

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Review from Sheryl C (Friend of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent care home the staff are so friendly and caring. The assistant manager and manager are both very friendly and welcoming. The home is clean and warm. I would definitely recommend this care home.

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Review from Elizabeth W (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire team of St Fillans Care home are amazing. We don't think we could have done better for Mum. I cannot thank them enough for the continuous care they give our mum and the family. Thank you all so much.

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Review from Micheal C (Son of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t be happier with the care that my dad receives. I can sleep easy at night knowing that he is safe and well looked after. They always go above and beyond to make us as a family feel part of his care still.

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Review from Lisa W (Granddaughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad move to St Fillans from another home and we are all so happy with the care that he has been receiving. Even through COVID we have managed to see him through window visits. We have attended a few outdoor activities that were amazing and was so lovely to see a smile on my grandad's face. We
would like to thank everyone at St Fillans for all the support they give to my grandad and our family. If you are thinking about moving a loved one to a care home, I would highly recommend that you come and take at St Fillans and see the difference they make.

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Review from J P (Friend of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a blessing that my friend of 40 years is being cared for in this wonderful home. During these unprecedented times, St Fillans Care Home has kept my friend strong and well. When I have my video-calls, I am delighted to see her looking better than ever. The carers are warm, kind and treat each resident
as an individual. The home itself is beautiful with luxurious facilities, beautiful rooms and a peaceful garden area where at present holds the social distance visits. On top of that, the home is run by an excellent manager, who goes above and beyond to make sure that the residents are safe and well cared for. As with many families, it has been a challenging few months. However, we really appreciate that the staff have been kind and patient with accommodating our regular FaceTime calls. The staff who answer the phone are very friendly. As I say, the carers themselves are dynamic and excellent. I feel confident they will keep my friend strong until we can go back to normal. Keep up the good work.

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Review from Theresa W (Friend of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend at St Fillans weekly, he has been there only a couple of months. The home have done amazingly during the current pandemic and I feel greatly reassured that he is happy. Staff have supported garden visits and have always been more than accommodating with any questions I have. He is
always immaculately presented which gives a great sense of security. Fab place, highly recommended!

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Review from A M (Wife of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the home itself. So much kindness and consideration are given. The respect is shown to my husband.
Better system for finding missing clothing.

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Review from J S (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in another, more expensive, care home where the environment and care standards are not as good as St Fillians. Mother feels like she's in a good hotel and has settled in well. They cope kindly with her dementia and physical incapabilities. This gives my sister and me confidence. They have
also facilitated us having family birthday parties in a small reception room. This is so appreciated.

Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your kind review, it is comforting to know that you feel your Mother is well cared for and you are happy with the service we provide at St Fillans Care home. We are glad that you have made use of our private dining room so that you can celebrate family birthdays, please let us know if you would like to use this facility in the future.


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Review from C H (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are very well taken care of but activities are limited and there is no individual stimulation.

Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your positive review, I am sorry that you do not feel there is enough stimulation for your mother on a 1.1 basis perhaps next time you visit you could ask to meet with the lifestyles co-ordinator so they can discuss this with you in more detail and arrange for your mother to receive some additional 1.1 activity.


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Review from Michelle B (Daughter of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t have asked for a better care home to look after my mum. She only spent about 4 months in there but was very happy and looked after well.

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Review from D C (Brother of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home, on the whole, looks nice and clean, but the cost are extortionate. The staff I have dealt with to date seem very good.

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Review from L N (Daughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, we have been very pleased with the home. Sometimes, the communication could be better on handovers between staff. The ordering of prescriptions could be made easier if a chemist more local to the home was used, as the chemist is not easy to access and new medications can take up to a week
to get, which is not really good enough. However, all staff appear to treat residents and relatives with kindness and dignity.

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Review from S D (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault the care given to our Mum by all the staff. As well as the care given, we have also been supported.

Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for reviewing St Fillans Care Home, we are pleased you are happy with the care provided by the staff and they are extending that support to you and other members of the family. If we can be of any further support to you all, please let us know.


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Review from A A (Wife of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my husband has received at the home. He is happy and has settled in well. He is treated with respect.

Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your positive review we are pleased that you are happy with the care of your husband, thank you for allowing us to care for him.


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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for St Fillans Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for St Fillans Care Home is calculated as follows: ( (144 Excellents x 5) + (5 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 166 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.915 Points relating to the number of positive Reviews for St Fillans Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 13 Positive Reviews ÷ 14.2 = 0.915

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Anumol

Anumol Thomas

Job Title: Home Manager

Joined: 2022

Anumol comes with more than a decade of nursing and management experience in both the public and private sectors. Anu is also known for a passion for enriching the lives of the people living at St Fillans Care Home and their loved ones and is full of enthusiasm and ideas. She is a passionate listener and puts her head and heart into everything she does. Anu was the winner of a proud Nurse of the Year award and is a career and technology enthusiast too.


Out of work, Anu is a mum of three and her interests include reading and trying interior decoration in her own home.