St Fillans Care Home

St Fillan Road, Colchester CO4 0PT
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9.6 72 Reviews
  • St Fillans Care Home, Colchester
Nestled in a quiet residential area of St John’s, near Colchester in Essex, beautiful St Fillans Care Home provides a variety of long-term and respite care, including residential, residential dementia, nursing, nursing dementia and end of life care.

With over 30 years’ experience in designing and building care homes, Excelcare has a wealth of knowledge when creating a home from home. As a purpose-built care home, which first opened its doors in 2012, St Fillans was built with comfort, safety and a personal approach to care in mind.

With bright airy lounges and dining rooms, spacious en-suite bedrooms and a variety of different welcoming spaces, which are used by residents and visitors, the design of the home supports comfortable living in beautiful surroundings.

The kind and compassionate team members live in the local community, coming from nearby areas such as Highwoods and Greenstead. They take great pride in caring for the people who live here, just like a loving family. As you would expect from a family-owned and run company, they also provide a friendly, listening ear for residents’ loved ones, too.

At St Fillans, the team are dedicated to ensuring everyone leads a full, active and happy life with an abundance of opportunities to enjoy the things they love, whilst being supported to try new things, too. The Lifestyle Coordinator, supported by the wider care team, hosts a range of group and one-to-one activities throughout the week, meaning there is always something fun going on.

Please don’t hesitate to contact should you wish any further information, the friendly team are always happy to help.

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Care Provided by St Fillans Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anumol Thomas (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (71)
  • Care Home Design/Build
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Fillans Care Home Reviews (72)

Total of 72, showing 61-72
9.6

St Fillans Care Home has a Review Score of 9.6 (9.614) out of 10, based on 14 reviews in the last 2 years. Over all time St Fillans Care Home has 72 reviews.

Overall Experience

  • 63
  • 8
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  • 1

Date Published

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8
14
58

Review from Tim B (Son of Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care for my mother so far. There is a good atmosphere in the home and staff are positive and caring.

Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your review, its good to know that you are pleased with the care of your mother, its an honour to be able to look after her.


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Review from Kelsey B (Granddaughter of Resident) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was very well looked after - she was seen to when needed. The staff were very kind, friendly and they were amazing with my nan. I couldn’t fault them in any way.

Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your kind words it was an absolute honour and a pleasure to be able to care for your Grandmother.
We send our sincere condolences to you all at this sad and difficult time.


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Review from R S (Daughter of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a strong independent man. He was difficult to care for in his last few months. This hospice cared for him greatly and I saw only affection on the few times that I visited. I am forever grateful to them.

Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your kind words, it is good to know that you were happy with the care we provided to your dad, it was an honour to look after him.


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Review from R W (Son of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With all the negative views heard about care homes on the news we soon had our fears removed. When we first walked into the reception the atmosphere was welcoming yet professional, everyone was so attentive to Mums needs. We were then taken to Mum's room, we the family, had no feeling of fear leaving
her in their care, from the lead nurses, office staff and all other staff. The way they looked after Mum with so much love and care, were there for us the family, ready to put an arm around us, explaining what was happening to Mum, nothing was too much trouble. To us, the family, the care was outstanding. We have nothing but praise for them. We spent many hours between us at the end and were always made welcome with Mum ending her life with dignity.

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Review from Paul L (Son of Resident) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only a resident of St Fillans for 2 weeks before she sadly passed away. The care and compassion that all members of staff at the home gave could not be faulted. Nothing was too much trouble and there was always someone available to talk to or see to mum's needs.

Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your kind words at such a difficult and sad time for you and all your family, I am glad that we were able to make your Mothers last days a St Fillans comfortable and that care was delivered with love, kindness and compassion, and this was also extended to all the family. May your Mother RIP.


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Review from R B (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident at St Fillans Care Centre for three years after short period of respite care. The home has improved since the current manager took charge. The home is modern and welcoming. There are a variety of entertainment and other "hobby" groups. Food is good. Carers are very caring.

Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your review I am glad you have noticed the improvements made, please let me know if there is anything else you feel we can do to improve the service further


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Review from John M (Husband of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is great. Welcoming and very friendly. Staff are excellent. Very caring.

Reply from Carol Preston, Home Manager at St Fillans Care Home

Thank you for your positive review, it is a pleasure and a privilege to be caring for your wife, I am glad you are happy with the care we provide.


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Review from Chris H (Sister of Resident) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Fillans, in my opinion, is a lovely nursing care home. The thing that I like the most about this establishment is the staff and their caring friendly attitude. If my sister or family ever have a slight worry or concern it is always dealt with quickly and resolved satisfactorily.
There are daily
activities which try to accommodate all the residents' needs. This is an ongoing programme to find more things that the residents would enjoy.

Reply from Carol Preston, General Manager at St Fillans Care Home

Thank you for your kind review it is good to know you are happy with the care we provide and the range of activities available in the home, it is an absolute pleasure and privilege caring for your Sister.


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Review from Tom W (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in St Fillans for the last 4 weeks. I have been very impressed with the individualised care and support. Excellent facilities, always very clean and tidy. All staff work in a gentle person-centred manner, it has a wonderful atmosphere. Staff and management take ownership and work
in harmony with reciprocal respect.

Reply from Carol Preston, General Manager at St Fillans Care Home

Thank you for your kind review it is an absolute pleasure to be caring for your mother.


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Review from Alexina W (Relative of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first thing to strike me was how welcoming and friendly the staff all were. Very approachable. The home had a happy and pleasant atmosphere and nothing seemed too much trouble. The residents were in the company of staff who were interacting with them. There were activities and staff made all efforts
to include everyone.

Reply from Carol Preston, General Manager at St Fillans Care Home

Thank you for your review. It's good to know that you have been welcomed into the St Fillans family and you are happy with the Delivery of Service, and Quality of Care.


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Review from June H (Mother of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a lot of improvements over the last year, lots more activities. I went to relatives meeting and lots of good things are going to happen, what the manager says does happen.
This wasn't the case in the past. All the staff are wonderful as my daughter has been at St Fillans for 4 years
we have seen many changes, but the care has been constant. My daughter loves the staff and it's lovely when I have to leave I know she is well looked after.

Reply from Carol Preston, General Manager at St Fillans Care Home

Thank you for your review, we will take on board your comments about the food and make any necessary changes to ensure we improve the quality of food going forward.


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Review from J M (Relative of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I recall attending a relatives meeting at St Fillans in June of this year, soon after the arrival of the new care home manager. At the time there was an acknowledgement that there was a need to improve standards across the home.
Whilst its still early days, I am pleased to say that there has already
been a noticeable improvement in standards across the home.
In my view, there is now a more 'homely' feel around the place and I particularly appreciate the renewed warmth, kindness and care shown to my aunt and uncle.
Thank you to everyone involved in achieving this improvement and please keep it going.

Reply from Carol Preston, General Manager at St Fillans Care Home

Thank you for your encouraging words and positive review. We are glad that you have seen and felt the difference we are making to the residents lives at St Fillans.


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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for St Fillans Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for St Fillans Care Home is calculated as follows: ( (144 Excellents x 5) + (5 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 166 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.915 Points relating to the number of positive Reviews for St Fillans Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 13 Positive Reviews ÷ 14.2 = 0.915

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (1)

Anumol

Anumol Thomas

Job Title: Home Manager

Joined: 2022

Anumol comes with more than a decade of nursing and management experience in both the public and private sectors. Anu is also known for a passion for enriching the lives of the people living at St Fillans Care Home and their loved ones and is full of enthusiasm and ideas. She is a passionate listener and puts her head and heart into everything she does. Anu was the winner of a proud Nurse of the Year award and is a career and technology enthusiast too.


Out of work, Anu is a mum of three and her interests include reading and trying interior decoration in her own home.