West Farm Care Centre

West Farm Avenue, Longbenton, Newcastle upon Tyne NE12 8UT
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9.9 40 Reviews
  • West Farm Care Centre, Newcastle upon Tyne
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Care Provided by West Farm Care Centre

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment

Good to Know

  • Person in charge
  • Zahra Karimi (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for West Farm Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • £1300 per week .Extra charges for hairdressing and Podiatry services


  • (these prices are only a guideline, please contact West Farm Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site visitor parking


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West Farm Care Centre Reviews (40)

Total of 40, showing 21-40
9.9

West Farm Care Centre has a Review Score of 9.9 (9.893) out of 10, based on 11 reviews in the last 2 years. Over all time West Farm Care Centre has 40 reviews.

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Review from F R (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home are superb. My mother is very happy to be a resident there. She enjoys the food and is very pleased with her room. All members of staff treat all the residents as if they were their own family. Many activities to entertain and keep minds active. Staff and management keep
me informed of mothers progress, health and well being, and if there are any concerns. These lovely people put the 'care' into care home. Can't praise too highly. Second family member to use this care home.

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Review from Sandra T (Daughter of Resident) published on 29 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Taking the decision for my mum to go into care after her dementia progressed was very difficult but the staff at West Farm were very supportive (and still are). They got us through a stressful time. My mum has settled well and I am very happy with the care she receives.
The staff at West Farm Care
Centre are always pleasant and very approachable.

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Review from Judith D (Sister of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at West Farm Care Centre for three years.
During this time, she has had excellent care and support from a team of friendly, caring and very understanding staff.
It was a very hard and upsetting time for our family when my sister became unable to live independently because
of her dementia and frailty. So it is so very important we know she is very well looked after. I visit her regularly and there is a good atmosphere with lots of good entertainment in her home.

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Review from Kathleen C (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home. The staff are out of this world. My mam has been here 1 1/2 years and loves it. She is well fed, safe and comfortable.

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Review from Judith R (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of visiting my mother in this care home has been brilliant. The care the staff give to each resident is second to none (they are brilliant). I always receive a lovely welcome and it feels like home from home.

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Review from Peter H (Son of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with west Farm Care Centre is very good.
My and my sister have been impressed with the kindness and dedication of all the staff here. I would recommend West Farm Care Centre to anyone. The staff here are very good and professional to deal with.

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Review from David C (Son of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great home. Mam very well looked after and the staff are brilliant, they really care about mam. The food is fantastic a big variety.

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Review from Jacqueline R (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lots of activities to ensure active and not bored.
Staff go over and above to ensure the home is a happy place and treat residents with respect.
Peace of mind for us as mother is settled and safe.
Deaded the time for her to go into a home but the transition was well managed.

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Review from Sue P (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints whatsoever.
Very happy with mum's care.

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Review from June H (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very friendly and approachable and they look after my mother with great care and patience.
I would recommend this home without hesitation.

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Review from H D (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother returned to the home after a spell in hospital after a stroke. She is 97 and her walking had been affected. Since returning to the home, she has been cared for so well and with help, she has become much more mobile. She is always encouraged by the staff, so it is lovely to see her independence
returning. They have so much patience and my mum is very happy and content there again.

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Review from J R (Daughter of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of West Farm Care Centre has been of an extremely helpful and friendly staff who are also very well informed and knowledgeable into the different aspects of dementia.
Their interaction with the residents is always kind and sincere.

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Review from P D (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel welcome when visiting my mother. Staff are very informative about any concerns with regards to my mother. Home and our mother's room is always clean and tidy as well and out mother is always nicely turned out.


Nothing is a problem and staff are very approachable and prepared to go out

of their way to help.

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Review from F H (Sister of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here most days to visit my sister. The staff are all very friendly and not only with me. They are the same with the people who live here. Before my sister lived here, she was in another care home and she likes most of the meals she is served here. She has enjoyed colouring pictures ready
for Christmas. She spends most of her time knitting or helping other people who are 'wandering'! She likes assisting people. My sister has me, her two sons and her granddaughters to visit her. They all have the same opinion as I have.

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Review from Patricia B (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

West Farm is a very friendly, family orientated, modern home. The staff are some of the best I've encountered and treat my mam like their own. The meals are lovely and homemade cakes are delicious (I've tried them!). The only markdown is the room for mam could be brighter, other than that I'd give 100%.

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Review from Terry W (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam loves being here. The only downfall is she no longer has a friend who she became very attached to. Although staff involve themselves with residents, it would be useful for Mam to sit with people she could converse with. I realise this is not always easy as people feel comfortable in their own space
but as mam doesn't walk unaided then this is difficult.

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Review from Judith R (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of West Farm Care Centre Longbenton for 4 weeks. I have found the staff to be very efficient and easy to talk to. It's a very happy atmosphere with everyone getting along very well. My mother has settled well and is enjoying all the activities. The food is great and the
rooms are kept beautifully clean.

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Review from Yvonne (Daughter of Resident) published on 20 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a short stay in hospital, our mum needed 24/7 care and we viewed lots of care homes and knew from our first visit that we would like our mum to go there due to their open and transparent policies on care and pricing.
It is a lovely home, very clean and the meals are nutritious and well presented.
Staff
are fantastic and have a genuine care for residents and are so friendly and helpful in sometimes extremely difficult circumstances.
Residents are treated at all times with dignity and compassion.
There are plenty of activities and entertainment for those who wish to participate.
Cannot praise West Farm Care Centre highly enough and have no hesitation in recommending.

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Review from Michael B (Son of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an absolutely superb care facility. Our mother had to go into care some months ago and West Farm Care Centre was the best centre we looked at. The staff were welcoming and supportive to our frightened mother.


The staff say that this is the home of the residents, in which they work - and

they evidence that philosophy every day. In the last months of our mother's long life, we took comfort form the fact that she was safe and secure, being well-fed and looked after.


When she was close to the end we gathered from across the country; nothing was too much trouble for the staff, even though there were several of us there day and night for four days. They provided us with a room in which to sleep and fed us superbly day and night.


In my mother's final days she was confused and not sure where she was - we reminded her constantly that she was in West Farm. It is now standing joke that when any we kids need care, we want to go to West Farm. They were brilliant.


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Review from Norah J (Resident) assisted by family/friend published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

West Farm Care Home is modern, clean, the rooms are spacious which is great when family and friends visit.

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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for West Farm Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for West Farm Care Centre is calculated as follows: ( (117 Excellents x 5) + (14 Goods x 4) ) ÷ 131 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Farm Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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