Cross Way House

59 Crossway, Havant PO9 1NG
Submit a Review
9.8 50 Reviews
  • Cross Way House, Havant
Cross Way House welcomes a wide range of general and specialist care needs, with a highly-trained team being experienced in objectives that include dementia care, help for the mentally infirm and also learning difficulty.

In a friendly atmosphere, carers place warm support and stimulation at the centre of their service practice. Family members and loved ones are made to feel welcome and able to see for themselves how quality of life has been enhanced.

A new Sensory Room has opened in March 2015, to further support the residents.

Show Cross Way House on the Map

Care Provided by Cross Way House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Della Pope (Care Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Cross Way House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,100
  • (these prices are only a guideline, please contact Cross Way House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cross Way House Reviews (50)

Total of 50, showing 1-20
9.8

Cross Way House has a Review Score of 9.8 (9.812) out of 10, based on 26 reviews in the last 2 years. Over all time Cross Way House has 50 reviews.

Overall Experience

  • 41
  • 8
  • 1
  • 0
  • 0

Date Published

50
5
15
26
24

Review from Brian B (Son of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Cross Way House for a relatively short time but my wife and I couldn't fault the care that she received from all of the staff. She was treated with kindness and dignity the whole time she was there. Unfortunately due to a short illness she recently passed away and we couldn't have been
given more care and understanding at this sad time. We would like to take this opportunity to thank all the staff at Cross Way House for making the last few months of my mums life the most comfortable and dignified that they were able.

Reply from Della Pope, Manager at Cross Way House

We will all miss your mum happy tunes especially Daisy Daisy. It was a pleasure to have care for her and to be able to comfort you at this sad time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen P (Daughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Cross Way house for 6 months and really loves it, we are so pleased that we found this lovely home for Mum, we couldn't be happier with the care Mum receives, all members of staff always go above and beyond to deliver amazing care, compassion and support.
We often have questions regarding
Mum, and every single member of staff from management to laundry are always willing to chat with us and answer any questions we may have.
We can't thank you all enough for looking after Mum so well. We really do appreciate it.

Reply from Della Pope, Manager at Cross Way House

Thank you for your review, it's a pleasure to look after your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma B (Granddaughter of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are great with Nan. Very friendly and helpful at all times. The home feels safe and you always get a warm welcoming. I am happy my nan is being looked after by a fabulous team. Credit to all the staff and the manager who runs a great care home.

Reply from Della Pope, Manager at Cross Way House

Thank you for your lovely review. Your nan is a lovely lady and we enjoy her singing of daisy, daisy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katherine C (Daughter of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager, deputy manager to the care staff, kitchen staff, cleaners, activities organiser and laundry staff, I have only found all the staff to be welcoming, friendly, kind, caring and always happy to speak to you if I have any concerns about my mum. The staff have never been rude to any family
members. Since my mum moved in to Cross Way House, she has come on leaps and bounds, she loves living there, she loves all the staff and has a lot of respect for them and what they do for her on a daily basis. I have never seen my mum so happy. We were very lucky to find this care home, couldn't be happier, knowing my mum is in safe hands and being very well cared for.

Reply from Della Pope, Manager at Cross Way House

Thank you for you lovely review, we enjoy listening to all your mums adventures she has with the staff team. It's nice to see her build friendships with other residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W L (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum moved into Cross Way House care home in December. Nothing has been too much of a problem when we visit, they have always been extremely helpful when we have asked for our mum to be in her room, when we have needed to speak about finances, we are even allowed to bring our dog.
We always ring
to say we are on our way, this gives them time to have mum in her bedroom.
Unfortunately today I spoke with assistant manager to say we were coming to see mum regarding POA so needed to speak in private in her room.
The assistant manager was rude on the phone saying we have only put your mum in the day room and now you want us to move her and then you only stay for a few minutes, we are busy and you will have to wait if your mum is not in her room. We were happy to wait.
When we see mum, normally after one minute she asks us to leave, we respect this.
I tried to explain to the assistant manager why we don't stay long, but she was not interested.

Reply from Della Pope, Manager at Cross Way House

Thank you for taking the time to share your experience regarding your visits. We sincerely value feedback as it helps us continuously improve the care and services we provide. We are pleased to hear that you have generally found our staff helpful and accommodating and appreciated being able to bring your dog along to see your mum. We strive to create a welcoming environment for both our residents and their loved ones. However, I am very sorry to learn that your recent interaction with a member of our staff. We understand how important it is for families to have private time with their loved ones, particularly when discussing matters like power of attorney, and we sincerely apologize if this situation caused any frustration or upset. Please rest assured that I will address your concerns internally. We are committed to resolving this matter and ensuring that all future visits are positive and respectful for you and your mum. Thank you again for bringing this to our attention.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Brother of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Cross Way because she could not look after herself via hospital. She has put on weight which is great. Her personality and well-being are better. The staff are caring and helpful. Nothing is too much trouble, I feel better that she is in a safe and secure environment. The activities
are great especially the sing a long which my sister likes. She is always clean and tidy. My wife and I thank you very much for looking after her.

Reply from Della Pope, Manager at Cross Way House

It has been a pleasure to welcome your sister to Cross Way.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Daughter-in-law of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law moved to Cross Way after a period in hospital. The home has made her feel welcome and my Mother-in-law loved living at Cross Way. The staff team is amazing, friendly, and very helpful from management down to the very caring care staff team. I would highly recommend Cross Way to anyone's
family member.

Reply from Della Pope, Manager at Cross Way House

Thank you for your lovely review your mother-in-law has settled in well and has made some good friends at Cross Way.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased we found Cross Way House to care for my Mum.
The management and staff treat Mum with patience and kindness. Mum has advanced dementia and has displayed challenging behaviors, this has never been made to feel like a problem, just dealt with.
I do feel Mum is at home and in the best
place to meet her needs and keep her safe.
I have no worries about Mums well well-being and wish everyone at Cross Way all the best to keep up their good work.

Reply from Della Pope, Manager at Cross Way House

Thank you for your review and kind words your mum is a great character and well-liked by staff and residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Daughter of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with this care home. It is spotlessly clean, quite modern, and has ongoing facilities. All of the caring team has made my Mum feel welcome from the beginning of her stay. They always keep up to date on her well-being and what she has eaten etc. It is so comforting to know how well my
Mum is being looked after. The staff, in my eyes, treat all the residents as if they are their own family. Showing care, affection, and friendliness. Thank you to all.

Reply from Della Pope, Manager at Cross Way House

Thank you for your kind words and it is a pleasure to care for your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T H (Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy living here. All the staff are wonderful and caring. The activities are great.

Reply from Della Pope, Manager at Cross Way House

It is a pleasure to have you living here and you keep us entertained with your jokes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Resident) assisted by family/friend published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, especially the kitchen staff! Lovely place to live and has caring staff.
Spacious rooms, all good... come and join us!

Reply from Della Pope, Manager at Cross Way House

Having you living here brings a lot of laughter and keeps us feeling happy especially your daily comments about a particular member of staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and caring. It's a lovely home with all our needs taken care of. If you have a query over anything, the manager is always available for a private meeting.

Reply from Della Pope, Manager at Cross Way House

We love having you live here at Cross Way, from all the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K W (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not thank the team enough for the support they give me Dad every single day. My dad went into the home as an emergency in June 2023 and my dad decided that he liked it there and wanted to stay. He has good and bad days but the team is amazing with him. My dad is happy now he is with my mum in the
home and he loves all the staff, I couldn’t wish for anything more.

Reply from Della Pope, Manager at Cross Way House

It is a pleasure to care for both of your parents, they both keep us on our toes but they are an amazing couple. They make us laugh with their cheeky comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J V (Friend of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's partner's Mother is a resident at the Cross Ways, it is a wonderful home, with lovely staff, and the residents are all happy.

Reply from Della Pope, Manager at Cross Way House

Thank you for your kind review, it is a pleasure to care for your friend's partner's mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shaun H (Son of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to describe how happy I am with the care of Mum whilst at Cross Way House. Mum was only at Crossway a short time but she was quickly accepted as a member of the Crossway family. The management and staff were/are the most caring considerate professionals I have ever met. Mum was cared
for like she was a member of the family and treated with kindness whilst maintaining her independence and dignity as much as possible. Nothing was too much trouble for the staff who treated my family like lifelong friends. I cannot praise the staff enough. Thank you for caring for Mum and allowing me to be her son again.

Reply from Della Pope, Manager at Cross Way House

Thank you for your very kind words we just wish she could have been with us for longer (don't forget to to pop in for a coffee)


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the care home after a time in the hospital. She was made to feel very welcome by the staff and soon settled in. I feel she is in a safe environment and is being very well cared for. Since the first week of moving in she has become more alert. sociable and looks so much happier than
when she was in her own home. The activities are very good and certainly help to stimulate her mentally and socially. It is a relief to me to know she is in safe and caring hands.

Reply from Della Pope, Manager at Cross Way House

Your mum is an amazing lady and a pleasure to care for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila H (Sister of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good today, well looked after.
So pleased our sister is being well looked after.
Staff are very friendly and helpful.
Our thanks to everyone.

Reply from Della Pope, Manager at Cross Way House

Thank you for your kind review it is a pleasure to look after her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marlene A (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been in Cross Way House it has taken a lot of worry from us as a family knowing that all of his needs are taken care of. He is always clean and tidy and on a balanced diet that meets all his needs. The staff are always helpful. Very happy with all of the support that Dad is given and
the facilities are of a high standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Cross Way for seven months and during that time she was treated with care, compassion and dignity by all the staff there. Her physical needs were very well met as was her emotional wellbeing. The manager and staff were always friendly and welcomed us with a smile when visiting. Not only was
Mum well supported and cared about, but I was too. This was really a home from home for Mum, nothing seemed too much trouble. When Mum was on end-of-life care they kept me informed every step of the way and went above and beyond in their care of Mum to ensure she passed peacefully. I don't have the words to express my gratitude for the way the whole team looked after my mum. Thank you.

Reply from Della Pope, Manager at Cross Way House

Thank you for your kind words, I will miss her very entertaining stories.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela B (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel Mum is being cared for very well and always safe. My mum does need to be encouraged to speak out ie when in pain, wants a drink/fruit. Carers do encourage this but she still isn't reaching out as much as she should.

Reply from Della Pope, Manager at Cross Way House

Thank you, we will continue to build on her confidence.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Cross Way House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Cross Way House is calculated as follows: ( (253 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 308 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cross Way House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Della Pope

Job Title: Home Manager

Joined: 2017

Della has been the Home Manager of Cross Way House since January 2017.


Frequently Asked Questions about Cross Way House

What types of Care is Cross Way House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cross Way House provide?

Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cross Way House have?

There are 24 Single Rooms.

What are the Facilities & Services at Cross Way House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cross Way House to the centre of Havant?

0.4 mile(s) as the crow flies, distance by road may be significantly further.