Cross Way House

59 Crossway, Havant PO9 1NG
Submit a Review
9.8 50 Reviews
  • Cross Way House, Havant
Cross Way House welcomes a wide range of general and specialist care needs, with a highly-trained team being experienced in objectives that include dementia care, help for the mentally infirm and also learning difficulty.

In a friendly atmosphere, carers place warm support and stimulation at the centre of their service practice. Family members and loved ones are made to feel welcome and able to see for themselves how quality of life has been enhanced.

A new Sensory Room has opened in March 2015, to further support the residents.

Show Cross Way House on the Map

Care Provided by Cross Way House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Della Pope (Care Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Cross Way House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,100
  • (these prices are only a guideline, please contact Cross Way House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cross Way House Reviews (50)

Total of 50, showing 21-40
9.8

Cross Way House has a Review Score of 9.8 (9.812) out of 10, based on 26 reviews in the last 2 years. Over all time Cross Way House has 50 reviews.

Overall Experience

  • 41
  • 8
  • 1
  • 0
  • 0

Date Published

50
5
15
26
24

Review from L F (Daughter of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've found everyone very nice and very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been treated by all members of staff with care, compassion and dignity. Her needs have been met with regard to meals, personal care, medical care, together with her emotional wellbeing. The caring staff greet me with as smile when I arrive and have a positive attitude towards residents and
visitors alike. I feel that both Mum and myself are supported and cared about.

Reply from Della Pope, Manager at Cross Way House

It has been a pleasure looking after her and thank you for your kind comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda B (Friend of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Cross Way House are extremely caring with both the residents and their families. When someone is end of life, which I have witnessed twice now, they go above and beyond in keeping you informed every step of the way. I advised my friend to put her mum into this home and she was extremely
grateful that her mum was looked after the way she was - right to the end.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David A (Son of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of care and support from the nursing staff was excellent. Mum spent her last 15 months at Cross Way before finally passing on Friday 8th December.
I always felt happy with no complaints about the professional and personal way Mum was cared for. It’s an excellent facility and close to where
Mum lived.
Personal thank you to all the hard-working staff at Cross Way.

Reply from Della Pope, Manager at Cross Way House

Thank You for your kind words it was a pleasure to care for your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen A (Daughter of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with the utmost dignity and kindness throughout her stay until her sad passing recently. Nothing was too much trouble and staff were absolutely marvellous, kind, caring and compassionate, all that you want for a loved one suffering from dementia. The staff went above and beyond
to get my mum better treatment to ease her suffering. I do not have enough words to praise them. I would definitely recommend this care home to any of my friends needing its service. I used this home on a recommendation from a friend whose father was a resident but now also sadly passed.

Reply from Della Pope, Manager at Cross Way House

Thank you for your feedback, it was a pleasure to care for such a lovely person.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew W (Son of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living at Cross Way House for just over two years now, so I can provide a good review as Dad has enjoyed really good times here, plus one difficult time (health-wise).
Firstly, I must point out that his health issue was no fault of the fantastic staff at Cross Way House. The care and
support when Dad had to be in hospital for a while was amazing. The staff acted so fast to have him taken into hospital when it was needed and on his return they pulled out all the stops to get Dad back to health again, liaising with doctors and hospital staff when required and working so hard in caring for him.
I really believe I would have lost him during that time had it not been for the amazing and professional care, not to mention the love and support Dad and I received. I have nothing but praise and appreciation for all the staff and management. So a massive thank you is in order! The staff have become like extended family to us and Dad Loves living here!

Reply from Della Pope, Manager at Cross Way House

Thank you for your kind words. It has been a pleasure to care for your dad, he is amazing.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very caring and attentive. When I first came I was very nervous but within a week was well settled and happy. There are good activities and excellent food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis W (Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the services I receive at Cross Way House Care Home.
The staff all treat me courteously and with respect, even if I get "stroppy" which has been known!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie W (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a very happy time at CrossWay. The staff always did their best to make him comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G G (Daughter of Resident) published on 15 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined Cross Way House just a few weeks before covid shutdown so this experience could have been disturbing for her. However, the genuine kindness, compassion and professional care have kept hers and our spirits up. The staff have kept us up to date on mum's welfare and made it possible for me to
wave to her each morning through a window. They have kept Cross Way covid free.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne T (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following being hospitalised in February, my Dad needed more care than we could give him at home and he settled in well. In March we started looking for a suitable place for him to call home. Having visited a few homes, my sister and I felt that Cross Way House Care Home was the right place for him.
We are so glad we made this choice, as the team of staff are all so caring, and genuinely care about the residents. The ambience provides a happy home environment and the attention to detail means you can rest assured that your relative is being looked after physically and mentally.
The Manager and Deputy Manager do an amazing job, as do the dedicated team of staff. The last few months must have been particularly difficult due to COVID-19 but they have kept smiling and ensured residents needs are met at all times. Well done the Care Manager for leading a committed team who go above and beyond - please accept our very grateful thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janella B (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I reviewed Cross Way House when my mum first went to live there. Seventeen months on I felt I had to do another review to say that the standard of care hasn't reduced or even stayed the same - it has improved to an outstanding standard and continues to improve all the time. Mum's quality of care has
been the best we could have hoped for. The manager has shown herself to be a woman of integrity who gives her heart and soul to Cross Way House and has ensured that her staff do the same. I feel welcome when I visit, no matter what time. I feel that Mum gets all the care and support she needs and I have that care and support too. There have been times when I find my mum's dementia hard to cope with and it has been those times when I have been given care, support, a hug, a chat and a cup of tea.
I have no hesitation in recommending Cross Way House to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Son of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite all the problems of dealing with Coronavirus, the staff were all very cheerful and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley C (Wife of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Cross Way House to be a very friendly and kind environment from day one of my husbands stay. Everyone has been most supportive bot of my husband and myself. The entertainment and occupational therapy have been outstanding. The atmosphere is happy and positive. I have no complaints concerning
his treatment and welfare. He is treated with respect and kindness at all times and the staff do an excellent job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P L (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly, kind and caring. Nothing is any trouble. The cook is amazing, the food is delicious.
Everywhere is clean. My mum is always clean and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K E (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been a resident at Cross Way for more than a year now.
I'm very happy with the care and general atmosphere at Cross Way.
The staff are pleasant and seem happy to help and also seem to work together well.
The place has the feel of a family.
I don't imagine their job is easy working with some
who have advanced dementia as mum has, yet they seem to do it cheerfully.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L A (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have felt my mum is cared for and safe.
It is clear the staff and management genuinely care for the residents and have always treated my mum with dignity and affection.
The staff are always approachable and deal with any issues quickly and effectively.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra N (Sister of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister seems very happy here and enjoys seeing the children when they come in.
The staff are very helpful and attentive to my sister's needs which are numerous.
The facilities here are good and the little garden is well looked after.
We have always found the house clean and tidy and my sister
has a bright, colourful room with lovely lights and decorated well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn S (Sister of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Cross Way House has been very positive. My relative is highly dependant on the staff for her needs and personal care, we have found them to be kind, attentive and extremely professional and sensitive to her wellbeing.

Reply from Mohamedtaki Jaffer, Procurement & Operational Director at Cross Way House

We thank you for your review. This will help others know that we are a good for themselves or their family.
Best wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith S (Brother-in-law of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my sister-in-law's condition, she is unable to communicate her own satisfaction with Cross Way House, but it is evident from her demeanour each time we visit that she is very happy to be there. Having been in care for most of her adult life, we think that the care she gets, the attitude of the
staff and the general running of the home is the best treatment she has ever received. We are kept in constant awareness by the team if there are any concerns about her health. We are very grateful to all at Cross Way House.

Reply from Mohamedtaki Jaffer, Procurement & Operational Director at Cross Way House

Thanks for your excellent review. We appreciate this very much. This will help others make an informed choice for themselves or their family members.
Best wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Cross Way House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Cross Way House is calculated as follows: ( (253 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 308 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cross Way House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Della Pope

Job Title: Home Manager

Joined: 2017

Della has been the Home Manager of Cross Way House since January 2017.