Cross Way House

59 Crossway, Havant PO9 1NG
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9.8 50 Reviews
  • Cross Way House, Havant
Cross Way House welcomes a wide range of general and specialist care needs, with a highly-trained team being experienced in objectives that include dementia care, help for the mentally infirm and also learning difficulty.

In a friendly atmosphere, carers place warm support and stimulation at the centre of their service practice. Family members and loved ones are made to feel welcome and able to see for themselves how quality of life has been enhanced.

A new Sensory Room has opened in March 2015, to further support the residents.

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Care Provided by Cross Way House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Della Pope (Care Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Cross Way House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,100
  • (these prices are only a guideline, please contact Cross Way House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cross Way House Reviews (50)

Total of 50, showing 41-50
9.8

Cross Way House has a Review Score of 9.8 (9.812) out of 10, based on 26 reviews in the last 2 years. Over all time Cross Way House has 50 reviews.

Overall Experience

  • 41
  • 8
  • 1
  • 0
  • 0

Date Published

50
5
15
26
24

Review from Denise H (Niece of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home provides a loving caring approach to the residents. They are always well fed, cleanly, clothed and respectable which cannot be easy when or if they are incontinent.
I am always kept informed if there is a problem with her health or if she needs anything. My aunt has put on nearly 2 stone
in the last year which is fabulous as she was well under weight when transferred to Cross Way House. The staff are her family now as she relates to them better than to her actual family.
Dementia is horrid but the staff here make her feel normal which is great. The food is good the home is always clean which is great. If I have any concerns I know I can speak to the management and they will sort it.


Thank you to all the staff you are doing a great job.


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Review from David C (Husband of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good!

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Review from S F (Niece of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with aunts improvement and encouragement from the staff.

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Review from June T (Wife of Resident) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A big thank you to all at Cross Way House, I was devastated when my husband had to go into care after being married for 54 years and caring for him for 15 years with dementia. We both found it very difficult but the wonderful manager and staff have worked so hard to help us to settle in. They have made
my husband very welcome, happy and have been very supportive and caring to us both. A great atmosphere with lots of music. Also, my husband received excellent care when he was taken ill with flu.

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Review from Jackie S (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well fed and cared for. Carers are very kind and responsive to mum's needs. The home is very clean and friendly. Manager very pleasant and professional. Overall a very well run, compassionate care home. It's a relief for the family to know mum is getting the best treatment available.

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Review from Wendy P (Daughter of Resident) published on 28 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the home highly enough and we were very lucky the day we found Cross Way House for our mum.


All the staff from the manager down are kind, caring, approachable and respectful to the residents and visitors.


Mum is very happy and really enjoys the company of the other residents. Mum

especially loves all the activities that are laid on by the staff and the home cooked food.


They have a lovely day room that leads out to a sunny courtyard seating area with hanging baskets and flowers. It was nice to sit outside when visiting mum in the summer and chat about the nice flowers and tomato plants. We always feel welcome to visit and always get offered tea.


Mum has a lovely sunny room with shelves and plenty of storage with her own pictures on the wall. All areas are clean and tidy with nice decoration and recently fitted new flooring.


The family are always kept up to date with any changes or issues that may arise.


The manager and her team do a brilliant job. Thank you.


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Review from Margaret P (Daughter of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to live at Cross Way House in May. We have had nothing but kindness from the staff, she is extremely happy and loves the carers. I find the staff very welcoming, no matter when you turn up. My mother likes the food, as her waistline proves. Everywhere is very clean. Her room is very
homely. Not much more to say now, just very glad she there.

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Review from Robert J (Brother of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident since May 2017 in Crossways Care home, Havant.
In that time I have always found the premises clean, homely and the staff very welcoming. I try to visit 2 to 3 times a week on a regular basis.


The staff, from management downwards have always been extremely helpful and

informative about the care provided to my sister. I have observed the staff be kind, caring and considerate, not only to the residents but also to those who visit.


I hold the management and staff in high esteem and have no hesitation in recommending Crossways Care Home to those looking for a clean, well run and most of all caring home to anyone looking for a care home.


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Review from R W (Son of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the standard of care, the concern for individual needs and personal characteristics, and the range and frequency of activities which offer stimulation and interaction. The rooms are spacious and my mother's room is light and airy. The staff are hard working and fully
involved. The day and dining rooms are good, and the corridors sensibly wide. Most importantly, my mother is happy there.

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Review from Alison L (Daughter of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no issue with the home since Mum moved in a year ago. The staff are all very helpful and friendly and any problem is soon dealt with.

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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Cross Way House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Cross Way House is calculated as follows: ( (253 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 308 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cross Way House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

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Della Pope

Job Title: Home Manager

Joined: 2017

Della has been the Home Manager of Cross Way House since January 2017.