3 Bridges Care Home has a Review Score of 9.8 (9.760) out of 10, based on 21 reviews in the last 2 years. Over all time 3 Bridges Care Home has 22 reviews.
Review from Evelyn D (Daughter of Resident) published on 5 March 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maureen B (Daughter of Resident) published on 20 February 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.760) out of 10 for 3 Bridges Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.760 for 3 Bridges Care Home is calculated as follows: ( (196 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 246 Ratings = 4.76
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for 3 Bridges Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Mar 2023
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Very good
(5) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Very good
(5) |
| How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Front of House Manager
Joined: 2016
Lizanne has worked for Northcare for 8 years. She has previously worked in our sister homes Clarkston House & Balmoral by Northcare and is now at 3 Bridges & Executive Care Homes in Cathcart, Glasgow.
She prides herself on providing excellent customer service to resident's families and friends and is always on hand to assist with any arrangements needed.
Job Title: Head of Hospitality
Joined: 2022
Zaida is our head of hospitality within 3 Bridges. She has a wealth of experience in hotels & restaurants and manages a strong team of hospitality staff.
Job Title: Head Chef
Joined: 2021
Ray has have for Northcare since 2021. Working within our sister home Clarkston House for 2 years before moving to 3 Bridges in January 2023.
Ray leads a dedicated team of four staff in creating nutritionally balanced meals for 72 clients. He ensures that individual dietary needs are met, maintaining a focus on delivering high-quality, personalised nutrition.
Ray's role extends beyond daily meal preparation to organising special events for clients and their families. These include private dining experiences, summer barbecues, and chef-led initiatives such as ‘Making with Chef’, themed evenings showcasing global cuisines, and monthly cheese and wine afternoons.
Job Title: Deputy Manager
Joined: 2018
Jillian has been working for Northcare for 8 years. She has worked in our Edinburgh & Stirling Northcare homes before moving to 3 Bridges/Executive Suites in May 2024.
