Chesterton Lodge

Loomer Road, Chesterton, Newcastle-under-Lyme ST5 7LB
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9.2 40 Reviews
  • Chesterton Lodge, Newcastle-under-Lyme
Anchor's Chesterton Lodge is a residential and dementia care home in Chesterton, Newcastle-under-Lyme providing care for up to 64 older people. Built to high standards and with the care of its residents in mind, each room is light and spacious with an ensuite wet room.

They are welcoming new residents to Chesterton Lodge on a permanent basis and for shorter term stays.

The home strives to deliver a range of residential care services, including convalescence care, respite care, trial stays and long-term care for those who can no longer look after themselves.

The care team get to know customers and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Chesterton Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Louise Chamberlain (Louise Chamberlain)
  • Admission Criteria
    • Please contact Chesterton Lodge directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Number of floors: 1

Funding & Fees Guide for Chesterton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,088
    • Self-Funded Residential Dementia Care from £1,088
    • RESPITE Self-Funded Residential Care from £1,088
    • RESPITE Self-Funded Residential Dementia Care from £1,088

  • Colleagues at Chesterton Lodge will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Chesterton Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Chesterton Lodge.


  • Parking

  • Onsite parking, including disabled spaces.


Chesterton Lodge Reviews (40)

Total of 40, showing 1-20
9.2

Chesterton Lodge has a Review Score of 9.2 (9.219) out of 10, based on 11 reviews in the last 2 years. Over all time Chesterton Lodge has 40 reviews.

Overall Experience

  • 26
  • 9
  • 3
  • 2
  • 0

Date Published

40
3
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11
29

Review from Gemma V (Granddaughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandma had been at Chesterton Lodge for a few years. Although I wasn't satisfied with the level of care she received over the past couple of years, when her health declined and she began her end-of-life journey, the staff truly shone. In particular, the senior care leader, along with certain carers
and several others whose names I can't recall, were incredible. They were extremely attentive to my grandma and our family. They even offered us a room opposite my grandma's so we could rest while we stayed with her around the clock during her final days. Although the staffing levels at night are concerning, with only four staff members for 60 residents, they still managed to take care of us, ensuring we were comfortable and taking the time to talk to us. Their genuine care was evident when my grandma passed away, and they were visibly upset. Thank you, team, for your kindness.

Reply from Sarah Lacey, Regional Support Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we pleased that you rate our care/ support as excellent. We appreciate your kind comments regarding our team and the end-of-life care provided to your Grandma, which I will pass on to our team. Once again please accept our condolences on the loss of your Grandma We're sorry to see that you're unhappy with our care, where the wellbeing and safety of our residents is always our priority. Our staffing is calculated using a dependency tool to ensure the best care is always provided where our night staffing ratio is higher than outlined.


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Review from P C (Brother of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers and managers very pleasant and helpful. Always ready to listen and help with any questions.

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Review from Bernadette H (Daughter of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad came to Chesterton Lodge in December 2022 and lived there for 13 months until he sadly passed away in January 2024. As a family we cannot fault his care, everything we asked of the dedicated staff was done for my Dad. My mum visited him nearly every day and also stayed for her dinner with him
on special occasions.
In 2023 my elderly uncle had some falls at home and after a spell in hospital, my cousin and I also put my uncle to live there permanently. When visiting we used to take my uncle up to my dad or vice versa. My uncle is still living happily there and we still visit him weekly. As with a previous review, the staff are one of the best assets of Chesterton Lodge and go above and beyond with everything they are asked to do.
My mum is now needing more care from the family and if needed we wouldn't hesitate to put her into Chesterton Lodge for respite in a view to living there permanently in fact she keeps asking to go and live there so she isn't on her own at night.

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Review from F W (Resident) assisted by family/friend published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made very welcome and comfortable here and the staff are very kind and professional and I have settled in very well.

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Review from J W (Wife of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband came to Chesterton Lodge in November 2023 he has been made to feel comfortable and very welcome by all the staff. His care has been very good and if he has had a problem it has been sorted out straight away. He has been made to be part of the one big family and although he was very
unsure at first he has settled in very well.

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Review from D W (Son of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my father every Wednesday and he's always praising the staff. His room I always kept clean. The staff are brilliant, thank you to all at Chesterton Lodge.

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Review from Elizabeth H (Next of Kin) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my beautiful mum passed away in December 2023. Mum had been a resident at Chesterton Lodge for the past 2 years. No care home will ever seem good enough for your loved one but I would like to thank all of the staff for the care and love shown to my mum. The staff are caring and kind and deserve
a high amount of praise. I was always kept informed of any changes in my mum. Thank you all for everything. Anchor care homes should go the extra mile for their staff.

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Review from Beverly J (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was admitted to Chesterton Lodge following her hospital admission having had a series of falls. At this time she was not eating and struggling to walk. The staff were wonderful with her, taking care of her every need and making her feel safe and cared for. I am so amazed at the improvement
in Mum, so much so that she will returning to her home. Thank you Chesterton Lodge - you are all amazing.

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Review from Kathryn C (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Pleasant residential setting, exceptionally clean very good meals. However, after comparison with other care homes, I feel this home provides a basic level of care. The care should reflect dementia-centred resident support as these are the main service users.
There are no or very few activities and
from what I have seen the residents do not get to even access the lovely gardens. I would imagine due to low staffing levels. Like a greenhouse in summer no air conditioning. Other homes in the area run by the same company are a delight to visit and see what activities the residents have been involved in uploaded onto Social media.
Acceptable if you want your loved one to sit in an armchair all day.
Do your research ignore the CQC report and compare with other care providers. Scratch away at the surface and read the reviews.

Reply from Gabriela Smith, District Manager at Chesterton Lodge

Thank you for your review, your feedback is greatly appreciated and we will work on the points raised. Regarding activities and events, our Wellness Coordinator works closely with the team at Chesterton to deliver activities throughout the day using our whole team approach. Our residents are also involved in district level events, such as Bake Off competitions, Summer Fayres or celebrating Pride Month. We will ensure these are uploaded more frequently on our home`s social media channels. Our contingency plan for hot weather identified the risk of the building overheating, therefore adequate supply of fans and free-standing air conditioning units have been purchased, together with room thermometers, to ensure our colleagues are monitoring and reporting concerns related to indoor temperature. Our residents have access to the garden whenever they request to do so, or there are outdoor activities taking place. More patio furniture and gazebos have been purchased.


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Review from Gary S (Son-in-law of Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a care home for your loved one is something we hope we will never need to do - but if necessary, of course, we all want the best!
At Chesterton Lodge, we found the absolute epitome of the perfect care home.
Yes, the building is new, purpose-built, safe and secure - all you would want. However,
its crown jewel is the staff - professional, caring, compassionate, sensitive, and I go as far as to say loving. I feel personally humbled by everyone's dedication here. They are all so proud of this home, and rightly so. We feel so lucky to have found it. Don't hesitate to look around it.

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Review from Karen S (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chesterton Lodge Care Home has been home to my elderly, frail father for the past month.
The staff are utterly fantastic and all of them show complete care and commitment. The rooms are bright and airy and food is plentiful and of a high standard.
Overall, we are very satisfied with the service
provided.

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Review from J H (Next of Kin) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Chesterton Lodge Care Home for some years. The staff are always helpful, pleasant and showed great care with Mum and my family. There has been a lack of management over the last few years but hopefully they have now got a permanent person in place. If there had been any issues they have always
addressed them promptly which you can't ask for anything more. I would certainly recommend Chesterton Lodge for anyone looking for respite or permanent care.

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Review from E R (Sister of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Chesterton Lodge Care Home is a lovely care home. My sister is quite happy and contented there, looked after well and safe.
The two questions I have not answered are;
1) Management - since my sister went into the care home there have been several managers and I did not get to know them. (There is
now another).
2) The price of a week's care is far too expensive.

Reply from Kelly Rushton-Martin, Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we are pleased that you rate our overall experience as very good. I will pass your kind comments on to our team. Our residents’ well-being is our priority and I look forward to getting to know our residents' friends and families. I’m happy to discuss your sister’s care and our fees at a mutually convenient time.


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Review from Val W (Sister of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident at Chesterton lodge for 2 years, but as his needs seemed to be increasing he had to move to a nursing home. The support for my brother and support for my sister and I was first class.
He received first-class care from all the staff. The staff went above and beyond their duties,
especially through Covid.
As a family and on behalf of my brother we would like to say a massive thank you to everyone.

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Review from Michael G (Son of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum originally lived in South Wales but with advancing years and concerns over her health, we decided to move her into a local care home.
Due to problems with Covid we had to rely on websites, phone calls and reviews as we were unable to visit any of the homes that we thought may be suitable for a
99-year-old.
We are so glad we chose Chesterton Lodge in March 2020 as we could not have asked for better care, very personal and professional service and being made so welcome each time we have either visited or telephoned to see how mum was.
All staff have been superb and have ensured that mum is happy, contented and has all her personal needs met on a daily basis. This has been especially important for us and mum as we have endured all the recent restrictions that significantly impacted our contact with her.
In particular, all they organised for mum's recent 100th birthday celebrations was more than we could ever have anticipated and made it a very memorable day for her!

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Review from Sue S (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Chesterton Lodge since December 2019. She came in with fairly high levels of confusion and dementia. Since she's been there, her physical and mental health have improved massively. The staff, whether carers, cleaners, laundry, catering or other support staff are lovely. Caring, professional,
hard-working lovely people.
I no longer worry about Mum as I know she is being very well looked after.

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Review from J H (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good home with kind and caring staff. My mum was a resident for approximately 7 and a half years and she has received good care during this time. My mum recently passed away and the staff were so very kind to my mum and our family. We can't thank them enough.

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Review from L L (Granddaughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Chesterton Lodge needs a refurbishment. Carpets are filthy, walls marked and furniture dirty.
We regularly have to speak to staff to ask them to dress my nan properly, brush hair, put dentures in and generally have some care for her dignity. The staff are all lovely but there needs to be more of them.
Four staff with 28 residents is not enough.

Reply from Alan Geeves, Regional Support Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we are pleased that you rate our staff as good. We have discussed your concerns and understand that you have seen significant improvements since the submission of this review.


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Review from J T (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Going down the bank in the year my mum has been there. Filthy lounge carpets. Not enough staff for ratio of people in the home (some people need 2 people for assistance). Only 4 staff per floor. Mum not dressed properly on occasions. No bra on! Other people's clothes in the wardrobe. Some staff very
good, others not really interested. New manager needed so we can sort out the many issues that are happening recently.

Reply from Alan Geeves, Regional Support Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we are sorry that you feel our care has fallen short of expectations. We have discussed this directly with you and, going forward, we are committed to ensure your mother a high standard in all aspects of her care.


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Review from Margaret H (Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed my month's stay at Chesterton Lodge. All the staff were wonderful and seemed to work very hard. Everyone was very kind and caring. I settled down very quickly and enjoyed the company - very relaxed.
No complaints except the one - my room could be quite cold at times.

Reply from Alan Geeves, Regional Support Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we are pleased that you enjoyed your stay with us. We will discuss your feedback regarding the temperature of your room with our maintenance person.


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Current Review Score: 9.2 (9.219)

Overview of Review Score

The Review Score of 9.2 (9.219) out of 10 for Chesterton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.438 for Chesterton Lodge is calculated as follows: ( (88 Excellents x 5) + (24 Goods x 4) + (8 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 130 Ratings = 4.438

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.781 Points relating to the number of positive Reviews for Chesterton Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 10 Positive Reviews ÷ 12.8 = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2024

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Chesterton Lodge for further details.


Awards / Recognitions (3)

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Meet the Team (0)

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Frequently Asked Questions about Chesterton Lodge

What types of Care is Chesterton Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chesterton Lodge provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Chesterton Lodge have?

There are 64 Single Rooms.

What are the Facilities & Services at Chesterton Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chesterton Lodge to the centre of Newcastle-under-Lyme?

2.0 mile(s) as the crow flies, distance by road may be significantly further.