Review from Heather B (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience

Over the years I have seen a decline in the cleanliness and tidiness of the home in general. Although I appreciate restrictions on budgets and staffing, the state of the communal chairs, carpets, flooring and kitchen areas are terrible and I know that new carpets and chairs etc are on order but I feel

that housekeeping needs to step up. The rubbish and personal items found down the side of the chairs is disgusting, surely these could be checked and cleaned during the night when not in use.

Reply from Jane Garner, Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we are pleased that you rate our care and support as good. Our housekeeping team have a daily cleaning routine to ensure that our home is as clean as possible. We have re-iterated their night cleaning duties and we are also in the process of recruiting a further member of house keeping staff. We are scheduled to have our carpets cleaned shortly and our new chairs are scheduled for delivery imminently. If you would like to discuss your concerns further, we would be happy to do so at a mutually convenient time.

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Review from Margaret S (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience

We were satisfied with Dads care whilst in Chesterton Lodge. He enjoyed the food, the facilities/rooms were excellent and the staff friendly and obliging. Impressed that pyjamas which were not available when Dad left were returned to us in just over one week.

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Review from C B (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience

My mother has vascular dementia. She needs 24-hour care. She still recognises me, however, she lives in her own world from the past.
She is being cared for in a very caring, sensitive manner. She is happy. Her environment is pleasant and enjoyable to visit.

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Review from Tom S (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

Upon reviewing future care homes for my father, I was easily able to find Chesterton Lodge's facilities via the internet to be what would be suitable for my father's needs. I was not disappointed when first visiting the premises at short notice and when giving my dad the opportunity to have a trial

day at the home. It was then that it proved Chesterton Lodge was the place for my father. The care provided to residents by management and staff at the home is professional in every way, as in a friendly and caring atmosphere. Clean and modern facilities, good food as well as having staff who are easily accessible, and are noticeable by wearing clean smart and distinct uniforms.

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Review from Philip P (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience

Mum is in her nineties and has recently been diagnosed with mixed dementia. She had to move from her sheltered flat about 6 months ago because she now needs 24hr monitoring/care. I chose Chesterton Lodge because it had good CQC ratings and we found it very welcoming when we came to look. It is modern,

has good facilities and the rooms are bright and cheerful with good amenities. The staff are friendly and treat mum with perfect and genuine care. Mum says the food is good (she used to teach cookery). I am kept informed of anything out of the ordinary (minor falls etc). I feel mum is safe.

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Review from A R (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

There have been many positive changes made by the current manager. She is friendly, approachable and always professional. Sorts out any issues you discuss with her. The improvements she has made to the overall care and service have been phenomenal. Thank you to all the staff you are all outstanding.

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Review from Betty S (Resident) assisted by family/friend published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience

Pleasant rooms. Good food, friendly helpful staff.

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Review from P G (Son of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience

Good general experience. Difficult to understand some health and safety rules. Having to have a nurse to put plasters on and sending back tablets so they can be halved etc.

Difficult for newcomers to associate themselves into current order without help.

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Review from Stephen F (Son of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience

All the important things are excellent particularly the quality of the staff but also purpose-built buildings and value for money (aside from subsidising non-private residents but that is a government issue) Inconveniently decline to provide relatives with the entry code contrary to most care homes.

Needs goods delivery around the back to avoid pallets in the entry hall and more spent on gardening. However, the important things are excellent.

Reply from J.Wright, Digital Marketing Apprentice at Chesterton Lodge

Thank you for your comments. We appreciate that not having the entry codes to external doors may feel a little inconvenient for some relatives, however, assure you the safety of residents is our primary concern. Well-meaning relatives have in the past mistaken residents for visitors and, by opening and holding open external doors, inadvertently put them at risk. Visitors can also sometimes, in their excitement to see loved ones, forget to sign in, and it is vital we have a full record of who is in the building at any one time for health and safety reasons. Our approach aims to mitigate these risks and ensure our home is a safe environment.

We also appreciate your point about deliveries however while food deliveries do go straight into the kitchen via the back door, unfortunately, other deliveries are unable to go through the kitchen for hygiene reasons. We always strive to ensure these deliveries are put away as soon as they arrive and are not left in the path of people entering the home.

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Review from David C (Nephew of Resident) assisted by family/friend published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience

The staff are pleasant, welcoming and helpful at all times and are in touch with this residents needs. I visit my aunt at all different hours of the clock and everything is calm and shipshape.
My aunt's room is excellent with a pleasant view of the gardens. Food is always well presented and the breakfast

aroma from the carpark is tempting! My aunt is well cared for and included in all that she wants. Her health and well being has improved since she has taken residency at Chesterton Lodge and peace of mind for us has been assured. I would not hesitate in recommending the home to anyone. I have relatives and friends in care and have experience of other places. 5 Star

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Review from George J (Son of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience

All staff have been attentive to the needs of both parents, one with dementia and the care offered has always been prompt and of a high standard. They know the names of all residents and when my father went into hospital, the staff went out of their way to always take time to ask how he was and worked

with mum to alleviate any anxiety she may have felt.
The management are always ready to make time to discuss any care issues or to update on care medication and general well being. Each time I have visited, they are always involved with the residents and their care.

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Review from J T (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience

We found Chesteron Lodge Care Home beautifully decorated and clean. All the staff are very helpful and caring. The food is excellent and presented nicely.
On our first visit to the home regarding our mum, I was overwhelmed at how happy the residents were and I actually passed comment to them and they

said that they were happy and couldn't ask for more and were all smiling.
We as a family can see that mum is very happy and well cared for as a resident.
Well done Chesterton Lodge.

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Review from M T (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

My dad has been here for just over a year now and has been very well looked after throughout. It has been understandably difficult for him to adjust to life in care after being independent for so many years (he is 93). It was also something of a problem that he had visited my mum who suffered from Alzheimers

at an EMI care home on a daily basis for 12 years. The staff at Chesterton Lodge have been wonderful though and I don't think that he could be in a better place.

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Review from Ian R (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

My mum has been here since October 2016 and I find the home perfect for her needs. The staff are friendly and nothing is too much trouble when mum needs assistance.
Mum has settled well and has improved in her outlook on life, she sees this as her home now and is very happy. I could not think of a

better place where mum could be at this time in her life.

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Review from J H (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

Overall, everything is pretty good.

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Review from Lynn C (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience

I have found it to be a very nice place for my Mum. She seems to be happy here. Thank you.

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Review from Doreen H (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience

I have cared for my mother for the past 40 years since my father died, but the past few years she has had dementia. I feel that now she is in care, she is looked after very well. She has been in Chesterton Lodge for one year and in that time I have found that all her needs are seen to. All the staff

are very caring and seem to go that extra mile to ensure that my Mum is looked after. I was worried about my mother being looked after in a care home but I would have no hesitation but to recommend Chesterton Lodge. I find that my review below says it all.

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Review from Ann M (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience

My father moved into Chesterton Lodge in November 2016 after a long stay in hospital. He has mid-late stage Alzheimer's and is in complete denial of having the illness.
The staff at the home have been fantastic since his admission. They have been extremely kind, caring and compassionate to my father

and I.
All of the staff, from domestic to manager are friendly, helpful and often go over and above to make him feel at home.
I visit the home daily and am made to feel really welcome.
I'd have no hesitation in recommending it. It really is first class.
Well done Chesterton Lodge.

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Review from Margaret S (Friend of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience

I visit a friend twice a week, she is well looked after, carers are very kind. Nothing is too much trouble. Tea and coffee always available to visitors, all staff very happy.

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Review from Brenda J (Wife of Resident) published on 29 July 2015
Submitted via Postal Card • Report

Overall Experience

Since Sept 4th 2014 my husband has had excellent care. All of the staff are so caring and kind. As soon as I walk through the door you can feel at home with all the staff. Of all the homes we looked at we knew this was the right one. The choice of food is excellent and well presented. My husband was

in another care home for 8 weeks and he lost 1 and a half stone, but he soon put it on after he had been in Chesterton Lodge because the staff encouraged him to eat his food.

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Chesterton Lodge

Care Provided by Chesterton Lodge

Good to Know

Funding & Fees Guide for Chesterton Lodge

Facilities