Hallmark Bucklesham Grange

141 Bucklesham Road, Purdis Farm, Ipswich IP3 8UB
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9.6 86 Reviews
  • Hallmark Bucklesham Grange, Ipswich
Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.

The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered by Hallmark All-Inclusive. As residents settle in here, they will experience a luxurious yet comforting atmosphere, supported by a dedicated team committed to helping every resident live each day to the full.

Moving can feel scary so it's good to keep a few things the same. That's why Bucklesham Grange keep your family together; welcoming couples, doing all they can to move your pet in and keeping the doors open for loved ones to pop by at any time – day or night. The thoughtful home design means residents can continue with much-loved pastimes. Whether it’s enjoying a favourite drink in the bar or finding a peaceful nook and comfy armchair with a favourite book, residents have ample opportunities to continue with their passions, or even discover something new!

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Care Provided by Hallmark Bucklesham Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruben Hidalgo (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Number of floors: 2

Funding & Fees Guide for Hallmark Bucklesham Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,750

  • The fees are for guidance and are subject to assessment of care needs and room choice.
    (Please note Respite stays are a Minimum of 4xweeks).
    The weekly fee will be confirmed following pre-admission assessment.
  • (these prices are only a guideline, please contact Hallmark Bucklesham Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hallmark Bucklesham Grange Reviews (86)

Total of 86, showing 1-20
9.6

Hallmark Bucklesham Grange has a Review Score of 9.6 (9.647) out of 10, based on 13 reviews in the last 2 years. Over all time Hallmark Bucklesham Grange has 86 reviews.

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Review from K K (Friend of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and professional staff, showing incredible patience and personalised care. Thank you.

Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you so much for sharing your experience and your kind words about our team!


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Review from J I (Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have now been here for 12 months, I cannot recommend the staff highly enough. Almost without exception, they are kind, caring and friendly. They will go to any length to make residents feel happy and comfortable. They have become our valued friends. When I came to view the home, I was impressed by
the way we were greeted by everyone we met as we looked around. My first impression proved correct.

Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you so much for your kind words and thoughtful review. We are thrilled to hear that your experience with us over the past 12 months has been so positive. Our team works hard to create a warm, welcoming environment, and it means the world to us that you have not only felt comfortable but also made lasting friendships with our team. We are truly grateful for your trust in us and for taking the time to share your experience.


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Review from D R (Niece of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had such a warm friendly welcome when we went to visit Hallmark Bucklesham Grange. We were looking for a Dementia Care home for my 94 year old uncle and within no time at all we could tell that it was perfect. The kind of feeling you get when you're looking for a new house and just know "this is
the one".
The facilities and the way it has been decorated oozes luxury but above all the feeling that the staff really care gave me the peace of mind that making this choice for my uncle was the right thing to do.
The General Manager came to say hello while the Customer Relationship Manager gave us a tour and answered all of our questions. Every member of staff we passed said Hello!
It was wonderful to see the Dementia residents engaged in every area we visited supported by the staff.
What a great place!

Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you so much for your kind words and for taking the time to review Bucklesham Grange. It's great to see you felt we delivered our promise of award-winning care and experiences. We will be sure to share your wonderful feedback with the team.


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Review from Charles B (Son of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home, staff are amazing, everything you could wish for. Way ahead of any other home we looked at.
I feel happy when I arrive and happy when I leave pure luxury. What my parents deserve.
Management and all the staff team are so friendly and it is a real Family. Thank you.
PS. I don't
feel worried when I leave as I know my parents are in good hands, and meals, care, cleanliness, and entertainment, that I love to join in if I am there, supportive. Wonderful Staff, always happy with a big smile.

Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you and your parents feel at home with us. Our dedicated team strives to provide the best care and a warm, family-like atmosphere, and it means the world to know we've made such a positive impact on your experience. Your kind words inspire us to keep up the great work!


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Review from Linda W (Niece of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This does not feel like a care home. It is so friendly and a pleasure to visit. It is expensive but you can see the difference in this home and others. Sometimes the meals are not 100% but you only have to mention and you feel assured it will be put right. To me, it feels like a cruise on land. Staff
are like friends and it's nice to see staff are appreciated and residents are respected. The whole surroundings of the property are so homely and a big thing with no smell. Thank you all.

Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange

We are truly grateful for you taking the time to share your thoughts about Bucklesham Grange Care Home. Your feedback means a great deal to us, especially knowing that we are providing reassurance to family members. I will be sure to share your kind words with the team.


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Review from S B (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary care, devotion and love for my 89-year-old father who went to Bucklesham Grange with complex health needs for the last 6 weeks of his life. The attention to Dad's needs was wonderful and to the family reassuring and comforting. After looking after Dad in my own family home for 4 years to find
somewhere that cared for him so completely was such a relief. I cannot rate the staff highly enough. They treated dad with dignity at a very difficult time whilst engaging with him and smiling with him to the end. Nothing was too much trouble. Thank you to them all.

Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you so much for taking the time to share your experience and for trusting us to care for your father. Our dedicated team takes immense pride in providing exemplary care, and your acknowledgement means the world to us. It's heartwarming to know that we were able to offer reassurance, comfort, and dignity to your father and your family during this challenging time.


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Review from N B (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Bucklesham Grange since February and we have all been so impressed by the brilliant care he has received, the staff are all wonderful, so kind, thoughtful and considerate to Dad, as well as to Mum who visits him frequently, they have helped and supported her so much.
The home itself
has a very warm and welcoming atmosphere, he has a homely and beautifully kept room, pretty and relaxing gardens he enjoys spending time in, a wonderful timetable of activities and a delicious menu of food.
We all feel so grateful that Dad is in such caring hands, thank you to you all for all that you do for him.

Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you so much for taking the time to write such kind words about Bucklesham Grange. It's always heart-warming to hear that we've made a positive impact on your Dad's care and your family's happiness. Seeing both of your parents enjoying the garden is truly a delight!


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Review from Steve S (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was struggling with early signs of dementia in 2019 and finding living at home increasingly diffult. After another health episode it was agreed it was in her best interests to move to a care home. I visited Bucklesham Grange, was very impressed and decided it was the best place available in
the area.
The home itself is modern, clean and welcoming. The standard of care given to my mother during her almost 5 years there has been nothing less than exceptional. They seem to treat residents with care and provide the emotional support that is desperately needed. They are always looking at making my mother's life better and I've little doubt that their care and attention to detail has extended her life.
They have a dedicated dementia care manager who keeps in touch with me and has suggested several ideas that have helped my mother enormously.
Moving a loved one to a care home is a huge decision but the team at Bucklesham Grange make that decision a lot easier.

Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you so much for your kind words, and for taking the time to review Bucklesham Grange, it has been an absolute pleasure to be able to care for Mum. We will be sure to share your wonderful feedback with the team.


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Review from L O (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very well cared for and is treated with immense kindness and respect. Hallmark Bucklesham Grange is very welcoming and homely - the gardens are lovely, the decoration pleasant and the staff wonderful - whether carers, reception team or maintenance.

Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you so much for sharing such kind words, Dad is very much part of the BG family and we are honoured to care for him.


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Review from A W (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointing, dad did not receive the care he was expecting. His shower did not work for the duration of his stay. The curtains were hanging off and even though reported it took over a week and a further complaint for them to be put right. Dad fell in the bathroom and waited 28 minutes for someone
to help him.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

We are sorry to hear that you feel this way. The General Manager will be in touch with you directly to discuss your feedback. Our absolute priority is to deliver high-quality relationship-centred care to all residents.


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Review from L N (Wife of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely the best place I could’ve found. They are amazing. The best care for my loved one. My wife has dementia and doesn’t speak much anymore and they have gone above and beyond to make sure she is still heard.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Many thanks for your kind words.
Caring is what we enjoy the best and glad that you feel that we are the best you could have chosen.
What a lovely review to leave and we hope this will enable others like yourself to assist in choosing the best options for the future for you all!
We always look forward to welcoming you all even those four-legged friends who come to visit your wife and us all at Bucklesham Grange.


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Review from P M (Wife of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care home is Bucklesham Grange Care Home. Not only do they love and look after my husband, but they love and look after the family as well. I really don't know what to do without them all. They certainly make our lives worth living.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Beautiful touching words and what a lovely heartfelt review - Many thanks
#TeamBuckleshamGrange are all proud to read your comments, we truly enjoy everyday that we are able to care for your husband and like we always say it's so important that we support all the residents family's/friends throughout their journey.
Remember Bucklesham Grange is your extended home!


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Review from Robert A (Son of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Bucklesham Grange Care Home in January and sadly passed away in May. Mum's care throughout this time was fantastic and they couldn't have done more for her. All of the staff were caring, considerate and always happy to talk about our concerns. I'd like to thank everybody from the bottom
of my heart and I cannot recommend Bucklesham Grange highly enough.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thank you so much for your kind words. It was lovely to have been able to assist with care for Mum at Bucklesham Grange. We will always remember Mum within the home and often talk about her love for music. We will forward your thanks again to all the team and thanks for your recommendation at the highest level. Like always we welcome all the family and yourself to the home for any events or fetes, we would love to see you all again soon, even if it's just for a quick coffee.


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Review from Penny B (Daughter-in-law of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful residential home. Could not ask for anything better. The welcome given to my mother-in-law was out of this world and broke any barriers she had about living here. Wonderful and caring staff all around. Cannot recommend this care home highly enough.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thank you so much for such a fabulous review and recommendation.
We work closely right from the enquiry stage to manage all the resident's needs and expectations on a daily basis. The team and I ensure that we are able to support all family members through this journey and sometimes what is an unknown experience. It's truly amazing building relationships with your mother-in-law and seeing her embrace care home life is a joy.


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Review from D B (Son of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is absolutely fabulous. The staff cannot do enough for my mum. She is from the war generation and has said many times that she would not go into a care home. She hasn't because this place is not like any care home I have experienced, it's more of a family-run hotel. Absolutely brilliant.
My mum looks so well and so happy. We are delighted.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thanks so much for taking the time to review Bucklesham Grange.
All of #TeamBuckleshamGrange are very grateful to read your kind words and it is an absolute pleasure caring for Mum she is a very lovely lady indeed. We especially like the comment "My mum looks so well and so happy. We are delighted." we are so happy that Mum and you all as a family have chosen Bucklesham Grange!


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Review from John B (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for a safe and friendly new home for my mother. She has now been here at Bucklesham Grange for about a month and we have seen her settle in and feel safe and well looked after. A place can only ever be as good as the staff - the staff at Bucklesham Grange are outstanding - they care,
they make time for my mum and they really treat her like royalty. She is loved here and we could not ask for more. As well as that, the food and facilities are outstanding. I can only wish that I live in a place like this for my final days.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Many thanks for taking the time to review us - Outstanding is what the #TeamBuckleshamGrange are indeed and we are all proud to read your lovely caring comments. Mum is such a lovely lady, over the many weeks, we as a Team have all grown very fond of her and she is so very polite.
Her smile really truly melts all our hearts! We're extremely happy that you've chosen Bucklesham Grange Care Home and that it is indeed the right choice for your family.


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Review from Susan B (Daughter-in-law of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bucklesham Grange is amazing! The staff are so happy and accommodating, nothing is too much trouble. The care and food are fantastic.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thanks so much for that amazing review!
You have put into words exactly what we offer to all residents, family, relatives and friends who visit and what we can provide to prospective residents who may be thinking about coming to Bucklesham Grange Care Home for care in the future.
The #TeamBuckleshamGrange and I are excited to read your beautiful words and thank you from our hearts.


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Review from Stephen H (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, caring staff who make every effort to ensure the resident has a lovely time. The reason we chose Bucklesham Grange for our mother's stay was it offered above and beyond all we could wish for. We would have no hesitation in recommending it to anyone.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thank you for taking the time to complete a fabulous review for Bucklesham Grange Care Home. Mum is an absolutely loving and kind hearted lady. We were so happy that you chose us to be able to support your mother's needs and we as a Team have grown very fond of her over the time she has been here. We are so pleased to hear that you feel that she had above and beyond what you could ever wish for and that you could see that she is fully supported with the love and care given to her #TeamBuckleshamGrange are thankful for your kind words.


May we take this opportunity to thank you personally for having no hesitation in recommending us to anyone looking for a care home setting in Ipswich, Suffolk. Specialising in Dementia, Residential and Respite needs to a very high standard.
We look forward to seeing you again soon!


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Review from Garry T (Power of Attorney of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bucklesham Grange Care Home is a fabulous, first-class place for respite or full-time care.
All the staff, from management to carers, kitchen and domestic, are all superb, kind and very attentive. The Grange is spotless and would recommend to anyone looking for care for loved ones.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

All of #TeamBuckleshamGrange are so proud to be reading these comments which you have kindly made. Thank you for taking the time to share this review with all!
It's fantastic reading through your review as you have highlighted all the key areas which you've experienced on a first-hand basis.
We always love welcoming you to Bucklesham Grange when you visit and thanks again!


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Review from C E (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, personal care and friendly, family feel. Medications and appointments dealt with very well. Residents all seem very happy and comfortable. A really warm welcome when you visit and always happy to help with any issues.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thank you for taking the time to review Bucklesham Grange.
You have really highlighted well in your comments the areas in which we strive towards outstanding.
It's such a pleasure to care for Dad and he is a truly delightful character within the community. #TeamBuckleshamGrange always love welcoming residents' family, friends and visitors.


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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Hallmark Bucklesham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Hallmark Bucklesham Grange is calculated as follows: ( (125 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 153 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Bucklesham Grange is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (30)

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Meet the Team (2)

Ruben

Ruben Hidalgo

Job Title: General Manager

Joined: 2020

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.


Hannah

Hannah Peak

Job Title: Customer Relationship Manager

Joined: 2024

My name is Hannah and I’m delighted to be the Customer Relationship Manager at Bucklesham Grange.


I joined Hallmark Luxury Care Homes in February 2024, I am relatively new to the care industry but my background in event management fuels my passion for connecting with people. Now, I channel that energy into supporting families seeking care for their loved ones.


As your advocate, I’m here to ease concerns, answer questions, and ensure a smooth process. At Bucklesham Grange, we’re more than a care provider – we’re a compassionate community. Whether you’re exploring care options or seeking a warm, welcoming environment for your loved one, Bucklesham Grange awaits you.


Frequently Asked Questions about Hallmark Bucklesham Grange

What types of Care is Hallmark Bucklesham Grange registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hallmark Bucklesham Grange provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Hallmark Bucklesham Grange have?

There are 57 Single Rooms.

What are the Facilities & Services at Hallmark Bucklesham Grange?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Bucklesham Grange to the centre of Ipswich?

3.0 mile(s) as the crow flies, distance by road may be significantly further.