Hallmark Bucklesham Grange

141 Bucklesham Road, Purdis Farm, Ipswich IP3 8UB
Submit a Review
9.6 86 Reviews
  • Hallmark Bucklesham Grange, Ipswich
Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.

The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered by Hallmark All-Inclusive. As residents settle in here, they will experience a luxurious yet comforting atmosphere, supported by a dedicated team committed to helping every resident live each day to the full.

Moving can feel scary so it's good to keep a few things the same. That's why Bucklesham Grange keep your family together; welcoming couples, doing all they can to move your pet in and keeping the doors open for loved ones to pop by at any time – day or night. The thoughtful home design means residents can continue with much-loved pastimes. Whether it’s enjoying a favourite drink in the bar or finding a peaceful nook and comfy armchair with a favourite book, residents have ample opportunities to continue with their passions, or even discover something new!

Show Hallmark Bucklesham Grange on the Map

Care Provided by Hallmark Bucklesham Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruben Hidalgo (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Number of floors: 2

Funding & Fees Guide for Hallmark Bucklesham Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,750

  • The fees are for guidance and are subject to assessment of care needs and room choice.
    (Please note Respite stays are a Minimum of 4xweeks).
    The weekly fee will be confirmed following pre-admission assessment.
  • (these prices are only a guideline, please contact Hallmark Bucklesham Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hallmark Bucklesham Grange Reviews (86)

Total of 86, showing 21-40
9.6

Hallmark Bucklesham Grange has a Review Score of 9.6 (9.647) out of 10, based on 13 reviews in the last 2 years. Over all time Hallmark Bucklesham Grange has 86 reviews.

Overall Experience

  • 77
  • 8
  • 0
  • 0
  • 1

Date Published

86
4
7
13
73

Review from Sandra W (Great-Niece of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally outstanding - the large majority of staff go above and beyond their day job! I do not have the words to be able to convey how dedicated and lovely they are. Their relationships with my aunt were genuine and heartfelt, these individuals mattered so much to her, especially at a time in her life
when comfort/support become a necessity again. It was never just a carer relationship they had with her, they are unique and very special people. I will never be able to thank them enough.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Many thanks for such an outstanding review! Reading such beautiful comments that are really heartfelt, we love to care and are glad that it truly shines through during each residents journey with us. Building great relationships with each of our residents is indeed very special and unique. Thank you again for sharing such a genuinely outstanding review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary M (Son of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout the setting, there is a very high standard of care. Not just those giving care but from all the various areas of the home. Whilst these soft skills are clearly at a very high level, the other obvious element is professionalism.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

It is very kind of you to complete this review for Bucklesham Grange. We are all proud to read your comments and especially highlighting all of the areas within the home. You can clearly see and have experienced this through the care for your parent, right from the planning stages to becoming a resident here in the beautiful home. Thank you for your time taken to complete this for us all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Daughter-in-law of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would not hesitate to recommend Bucklesham Grange to any new resident. Everything is done with thought and caring. I am really over the moon on my first visit to the home. Glad this was the home we chose as it meets all expectations. Well done Bucklesham Grange.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thanks so much for the highly recommended review. We are also very glad that you chose us! We can remember the first visit and guiding you through our checking-in system at reception and then being able to show you through the community to have your family visit.
#TeamBuckleshamGrange couldn't be happier to assist with the care for your loved one and we will always welcome you with a smile and a warm, friendly welcome.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul L (Son of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very proactive in identifying and dealing with issues and worked hard at getting Mum settled. Nothing was too much bother. The carers got Mum involved in activities. We are really glad that we chose this care home.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Many thanks for reviewing Bucklesham Grange Care Home. It's always heartwarming to hear that you have chosen the right care setting for Mum. Mum is a superstar within the community and team Bucklesham Grange, really love caring and have seen what fabulous progress she has made from day one. We love guiding you as a family through this process and wishing Mum a successful next chapter.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E L (Daughter-in-law of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful personal care, proactive. Deal with problems, before we know and offer solutions. Warm welcome.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thank you for your kind review. It is our absolute pleasure to read your comments with regards to Mum's care at Bucklesham Grange. You have really highlighted some great areas that we love to share with all who are 'Looking For A Care Home' possibly for a Relative or Loved One. Many thanks


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela P (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have done so well in trying circumstances. Well done. Mum has been very happy, in as much as she can be with advanced dementia. The staff are compassionate and well trained. There are noticeably less staff at weekends and when the only method of interaction, is facetime, it would be nice if staff
were familiar with Mum. Makes a lot of difference if they know her!

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Many thanks for taking the time to review us - indeed the last two years have been challenging for everybody not just #TeamBuckleshamGrange. The team are regularly rota'd ensuring cover is at the same levels every day of the week. New team members have started recently and are getting to know Mum with her likes, dislikes and routines. Together with the support of the team who have been at Bucklesham Grange for a long time they are really getting to know mum well.
Mum is incredibly caring to all, often asks us how we are feeling on a daily basis and always greets us with a huge smile.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I I (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day she arrived, Mum was made welcome at Bucklesham Grange, and so were we. A lovely environment in the home with plenty of activities ensures that Mum is kept engaged. Lovely gardens can be enjoyed during the warm weather, and there is always a friendly and professional welcome - and a coffee!

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thank you so much for your review of Bucklesham Grange
The team and myself are thankful for your kind words.
It is lovely to care for Mum, and we all enjoy spending time with her and supporting all of her needs.
Glad you mentioned the coffee! - We always give a warm welcome to residents, relatives, family and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Son of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum came to Bucklesham in August we have all been made to feel welcome. My mother is happy and all the staff are friendly and look after her very well. All my family are reassured when we can't get to see her that she is looked after well.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Many thanks for your review - It's lovely to read your comments.
The Team and myself are very proud to have welcomed your mother to Bucklesham Grange in August.
How the time has flown by it's so nice to get to know our residents well and our resident's families in a way we know best - like a member of the family!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma B (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our Dad's dementia took a sudden decline, we decided that some respite care would do us all good. The staff at Bucklesham Grange are lovely, extremely helpful in these strange and challenging Covid times. He was made to feel very welcome, and nothing we asked was too much trouble. Dad ended up
staying almost 2 months and we wouldn't hesitate to use Bucklesham Grange again. I would like to mention the Customer Relationship Manager, who is brilliant, very understanding and helpful, and was lovely with Dad when he needed a bit of extra support and a chat.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thank you very much for taking the time to complete a review for us. We were very lucky to have the opportunity to support your Dad and love that we are able to keep in touch now that he has returned home. Thank you for the feedback, it has been passed onto our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret A (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father joined Bucklesham Grange just after the worst of times, in the early summer of last year, with a sudden worsening of his dementia. The adjustment for all of us, in the extreme situation of Covid and lockdowns and repeated isolations, was difficult, but he has now settled and is happy and
healthy. It has been quite a journey, but the new manager and the team he has built around him have always responded immediately and positively (not defensively) to any concerns I have had. I am a psychoanalytic psychotherapist, so a pretty demanding relative, and yet the team have been very willing to think about what might be impacting on Dad's behaviour in a very impressive way. We have resolved early difficulties (before the manager's arrival). I am now able to visit Dad in the care home whenever I want, thanks to a new visiting regime that has been bravely rolled out ahead of other care homes. I find all the staff approachable, kind, intelligent and creative. We feel lucky.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thank you for completing a review for us. Here at Bucklesham Grange, we are so proud of our team and we are delighted to receive your feedback. We love working very closely with families of the residents here to provide the best care possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Wife of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having reached the very difficult decision that my husband would have to move to respite care for a few weeks to give me a much needed break, the staff at Bucklesham Grange could not have been more supportive and caring. They have made what is an extremely stressful stage in our lives easier than I
could have imagined. All the staff are friendly, helpful and so kind to both of us. This is not a situation that anyone ever imagines they will find themselves in but Bucklesham Grange are there supporting us every step of the way. You won’t find a better home for your loved one.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thank you for taking the time to complete a review for us. We understand that the decision for a loved one to move into care can be a difficult one to make and we were so grateful that you chose us to be with you for that journey. It has been so lovely getting to know you both. We look forward to supporting you and your family again in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane W (Sister-in-law of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At a very dark time for my frail elderly sister-in-law, who was in the hospital over the Christmas and New Year holiday very far from her family during lockdown, Bucklesham Grange was a shining beacon of hope for us all. At a very difficult time for everybody the staff reached out to her with exceptional
kindness and understanding and this was extended also to her distant next of kin. Communication with her family was timely, considerate and helpful. Sadly, it was not to be for very long but I am sure that the care offered was of the highest standard and I am certain that her needs would have been met. I have no hesitation in recommending Bucklesham Grange.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thank you very much for taking the time to complete a review for us. We appreciated the time that we were able to spend with your sister-in-law, even if it was not as long as any of us would have wished. We are glad to have been able to support you and your family throughout these difficult times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, love and attention given to my mother by all members of the care team were always outstanding. Through these difficult times, I always felt included in my mothers care and well being and being able to visit in the secure pod was much appreciated. Mum was always happy and it was lovely to
see her interaction with all staff that cared for her. It gave us so much peace of mind knowing she was in the right place. I can't thank everyone enough.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thank you so much for taking the time to complete a review for us, it is very much appreciated. We loved caring for your mother and we were honoured to have the opportunity to get to know her and her amazing personality.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo L (Granddaughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home and it's amazing staff helped my nan in the most positive way possible. After having a less than happy experience with another care home, we moved my nan to Bucklesham and we could not have made a better decision. The staff were so kind, helpful, loving and involved with my nan and did
everything humanly possible to make her happy, comfortable and cared for.
I'm so happy and grateful for the team.
Thank you so much for everything you do.

Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange

Thank you so much for taking the time to complete a review for us, it is very much appreciated. We loved caring for your Grandmother and we were honoured to have the opportunity to get to know her and her amazing personality.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeffrey C (Son of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bucklesham Grange have been absolutely wonderful. They are caring and knowledgeable. Nothing has been too much trouble for them, even though I am overseas, they still keep me up to date with what’s been happening, which is very reassuring during this difficult time.
They also have regular
FaceTime sessions between my mother and me.
Having moved my mother from another care home, who could not handle her dementia, I now wish that she had been at Bucklesham Grange from the start. I highly recommend them.

Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you for taking the time to complete a review for Bucklesham Grange. We were so delighted to be able to support your mother in our home and we have truly fallen for her over her time here. We are so pleased to hear that you feel that she is fully supported – we love caring for her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ali C (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has Alzheimer's and has been at Bucklesham for 5.5 years now. During this time his care has always been excellent from all elements of staff. We are in regular contact with the Reception and Care Teams, who clearly have close relationships with him. The home is so clean and the rooms and facilities
are exceptional!
The support through lockdown has been brilliant with regular FaceTime chats and update calls, with their use of the Rels App and Facebook. I have also got to know the Lifestyle team in lockdown, who spend so much crucial time with the residents, engaging and encouraging them, supporting FaceTime calls and visits. Their support has been a real help to get dad talking and engaged in our absence.
Everyone at Bucklesham has worked so hard to keep dad and the other residents safe and as happy as possible. Thank you so much for enabling us to keep in touch with dad as best possible and the whole team for all the love you show dad and the other residents.

Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you ever so much for taking the time to write these kind words. We are so glad that you and your Dad chose us to be his home all those years ago! We look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare (Niece of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt moved to Bucklesham Grange in October. The staff team went above and beyond to make the process as stress-free as possible. It was a long journey for my Aunt who hadn’t been out for over a year but she was well supported and the caring staff made the whole process easy and enjoyable. Special
thanks to the Customer Relationship Manager who made everything happen quickly and very efficiently. My Aunt loves being at Bucklesham although still settling in, she has gained much-needed weight and confidence.
Thank you all.

Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you, Clare, for taking the time to submit a review for Bucklesham Grange. We were so delighted to welcome your Aunt to Bucklesham and the team have loved getting to know her and her brilliant personality!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kath B (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived at Bucklesham Grange for over five years. The facilities and care provided have always been excellent and he has been treated with dignity and respect throughout by all the staff at Bucklesham. He is always addressed by his name even if the staff member is just passing him in a corridor.
If he wants to join in with the wide range of activities on offer he can. If he’d rather be by himself or doing something one-to-one he can. The choice is his.
Bucklesham Grange is a very friendly place, for both residents and their visitors. The staff always go “that extra mile” to ensure Dad is as happy and as content as he can be.
As a family, we know Dad is in a safe, caring and friendly home. I would thoroughly recommend Bucklesham Grange.

Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you ever so much for your lovely words and for taking the time to do a review for us – it means so much to the team here at Bucklesham. We always strive to provide outstanding care so it is so wonderful to hear about your family's experience over the last five years.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daphne V (Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very safe living here. There is always someone to help me and always people there to cheer my up and make sure I am safe and happy.

Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you, Daphne, for taking the time to complete a review for us. We love spending time with you and seeing your smile every day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Daughter of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since the end of January this year. I have found all of the staff to be so caring and extremely supportive through these frightening, challenging times. It always feels like they are part of the family and we are always treated with respect.

Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you for your kind review. We have thoroughly enjoyed caring for your Mother since she moved into Bucklesham Grange in January. Thank you for your support and we look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Hallmark Bucklesham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Hallmark Bucklesham Grange is calculated as follows: ( (125 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 153 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Bucklesham Grange is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (30)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Ruben

Ruben Hidalgo

Job Title: General Manager

Joined: 2020

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.


Hannah

Hannah Peak

Job Title: Customer Relationship Manager

Joined: 2024

My name is Hannah and I’m delighted to be the Customer Relationship Manager at Bucklesham Grange.


I joined Hallmark Luxury Care Homes in February 2024, I am relatively new to the care industry but my background in event management fuels my passion for connecting with people. Now, I channel that energy into supporting families seeking care for their loved ones.


As your advocate, I’m here to ease concerns, answer questions, and ensure a smooth process. At Bucklesham Grange, we’re more than a care provider – we’re a compassionate community. Whether you’re exploring care options or seeking a warm, welcoming environment for your loved one, Bucklesham Grange awaits you.