Hallmark Bucklesham Grange

141 Bucklesham Road, Purdis Farm, Ipswich IP3 8UB
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9.6 86 Reviews
  • Hallmark Bucklesham Grange, Ipswich
Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.

The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered by Hallmark All-Inclusive. As residents settle in here, they will experience a luxurious yet comforting atmosphere, supported by a dedicated team committed to helping every resident live each day to the full.

Moving can feel scary so it's good to keep a few things the same. That's why Bucklesham Grange keep your family together; welcoming couples, doing all they can to move your pet in and keeping the doors open for loved ones to pop by at any time – day or night. The thoughtful home design means residents can continue with much-loved pastimes. Whether it’s enjoying a favourite drink in the bar or finding a peaceful nook and comfy armchair with a favourite book, residents have ample opportunities to continue with their passions, or even discover something new!

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Care Provided by Hallmark Bucklesham Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruben Hidalgo (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Number of floors: 2

Funding & Fees Guide for Hallmark Bucklesham Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,750

  • The fees are for guidance and are subject to assessment of care needs and room choice.
    (Please note Respite stays are a Minimum of 4xweeks).
    The weekly fee will be confirmed following pre-admission assessment.
  • (these prices are only a guideline, please contact Hallmark Bucklesham Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hallmark Bucklesham Grange Reviews (86)

Total of 86, showing 41-60
9.6

Hallmark Bucklesham Grange has a Review Score of 9.6 (9.647) out of 10, based on 13 reviews in the last 2 years. Over all time Hallmark Bucklesham Grange has 86 reviews.

Overall Experience

  • 77
  • 8
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  • 1

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Review from Kim D (Daughter of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum had Christmas dinner in her lovely home Bucklesham Grange. My mum's smile is priceless. My two sisters and I were dreading today but the lovely people at the home were AMAZING, every single one of them. We had a lovely Christmas dinner and my mum actually ate nearly all of hers. It breaks
my heart to see my mum so poorly with this horrid illness (dementia), but we made lovely memories today and we got mum to smile. This would not have been possible without the wonderful staff at Bucklesham Grange and their support to us and to my mum. Nothing is too much trouble for any of the staff, from the lady that fills up the coffee machine to the nurses, they are all just so lovely. Thank you for everything.

Reply from Daniel Rowark, General Manager at Hallmark Bucklesham Grange

Thank you for taking the time to review Bucklesham Grange. I am delighted to hear you and your Mum had a wonderful Christmas with us. I am glad you were able to celebrate with us and look forward to welcoming you all back soon.


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Review from Elizabeth H (Granddaughter of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother was a resident here for about two and a half years. She had dementia and her possessions, clothes, furniture and surroundings were her memories. They supported me to make her room just as her home always was. The food was great and fresh and she immediately felt comfortable, her worries
went and mine therefore too. The staff became her family and the management was outstanding, always approachable and always happy to listen and help. When my Granny went into hospital staff visited her, even in their own hours. They supported me through really tough decisions. They helped me to get her home in order to spend her last few days in her lovely room and they made sure she was comfortable and comforted her when I couldn't be there. At least a dozen of the staff attended her funeral. They are truly incredible people and I will never forget them. I am so thankful that my Granny got to end her life in such a loving community, she really loved and adored them as they did her.

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Review from Ali P (Daughter of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff cares for my relative with love, care, compassion and great dignity - members of staff very often going that extra mile, above and beyond the call of duty. The care home is very welcoming and friendly to friends and family visiting loved ones, making a visit pleasurable. As a family, we have
nothing but praise for the staff working within this care home.

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Review from Paul P (Son-in-law of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at this care home has given us the 'peace of mind' that our relative was safe, cared for extremely well with love and dignity. Thank you to everyone at Bucklesham Grange.

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Review from Anita R (Daughter-in-law of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have noticed that the management team go beyond and above expectations to care for the residents as do some of the carers. They take time out of their busy schedules to spend with the residents. The manager and assistant manager will help with any duties, even gardening and supporting residents in
great depth when one was upset. Never cease to amaze me. The whole home has a very happy, clean, loving atmosphere.

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Review from Louise S (Daughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Bucklesham Grange for over 5 years and the care, attention to detail and passion everyone has shown mum has been consistent in all that time. Mum is treated with respect and her views and requests are listened to and dealt with in a caring way. She loves the social side and
the daily activities and often suggests different things to do as well. The hairdresser and beauty side is important for mum too and she likes to look her best at all times.

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Review from Rosie (Daughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently moved into Bucklesham Grange after living on her own for several years. It was quite traumatic leaving her home of over 50 years and we knew it may take her some time to settle into residential care.
The staff, led by the manager, are truly amazing. Everyone has a smile on their face
and greets us with a warm welcome. The residents have a wide range of daily activities they can choose from led by a bright and bubbly team, who encourage participation.
I am amazed at how quickly Mum has adapted and is enjoying her new style of life. After just over 3 weeks the transformation in her is a joy to see for us and she has already told us how happy she is there. A true credit to the staff who care for her. Nothing is too much trouble.
Mum was upset when she first moved in and a member of staff sat with her in the night. The food is a very high quality and Mum tells us she feels safe, loved and well cared for. We would definitely recommend Bucklesham Grange to anyone looking for care.

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Review from Margaret N (Resident) assisted by family/friend published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Accommodation excellent, staff are very kind and helpful.


I do wish the meals were more traditional eg meat and two veg, especially for people of my age - 90!


Reply from Daniel Rowark, General Manager at Hallmark Bucklesham Grange

I would like to thank Margaret for her feedback regarding Bucklesham Grange. I have thanked Margaret personally and also sought feedback regarding her wish for more traditional meals. The chef and I will be spending time with Margaret looking at her preferences in the coming weeks to take her wishes in to account. Without feedback, we can not continue to improve. Thank you again, Margaret.


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Review from Sandra P (Daughter of Resident) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the very short time which we have been involved with Bucklesham Grange, we have been so impressed by the welcome offered by all members of staff, by the positive responses to our many questions and the “yes, of course,” attitude which we have received to our varied requests.
We appreciate that it
is still very early days in terms of Mum coming to terms with living in a residential situation and really settling in. However, we can already see such a change in Mum and it so good to see her beginning to lose the stresses and pressures which came with living on her own at home.


In Mum's own words;-

”it’s a wonderful place”
“you don’t want for anything food wise – there’s always plenty and I enjoy each meal”
“everyone is so caring and has always got time – they are so friendly and thoughtful”
“I can’t fault it – I’d recommend it to anyone !”


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Review from Christine F (Daughter of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Bucklesham Grange Care Home for almost 6 months and it has given me peace of mind and I know mum is getting excellent care. In the last few days, she has been moved from the dementia floor and is a lot happier and joining in more activities.

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Review from Michael N (Son of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the home for a week. I can say they have excellent care for their clients. The staff are friendly and happy, they will do anything you ask with no trouble. Entertainment is done every day to stimulate the clients' minds.

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Review from Jean S (Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here, the staff are really kind and considerate, you could not wish for a better place.

Reply from Daniel Rowark, General Manager at Hallmark Bucklesham Grange

Thank you for your comments. We are very pleased you have chosen Bucklesham Grange as your home.


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Review from W R (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bucklesham Grange staff have made the stressful move from home to care as smooth and trouble-free as possible. No question was too small to be answered and I was always aware that my mothers care, feelings and personal tastes were of paramount importance. Mum has struggled to settle but I know that
she is being cared for in the best possible way. A real family feel with friendly staff.

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Review from Pauline A (Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here since it first opened and have been very happy, no problems.

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Review from Sylvia S (Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay has been a happy one and I appreciate the care and attention.

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Review from Russell H (Son of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bucklesham is an outstanding care home. It provided happiness, security and comfort to my mother in the last two years of her life. The dementia care and support received was unstinting, considered and loving.


The staff at Bucklesham were wonderful: kind, fun and professional. They supported the

family with dignity and patience, in a way that we will always remember.


Their care was exemplary.


This is a special care home, where the staff are valued and where a passion for making the most of life transfers itself to every aspect of the daily care provided.


My mum said to me once 'I feel so lucky to be here.'


I cannot recommend it highly enough as it presently staffed and run.


Reply from Daniel Rowark, General Manager at Hallmark Bucklesham Grange

Thank you for your comments. We are very glad your Mother enjoyed Bucklesham Grange.


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Review from Catriona P (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 14 weeks of being bedridden at home, my mother moved to Bucklesham Grange Care Home and was up in a chair the same day which was lovely to see. She has been a resident for 6 weeks now and has gone from strength to strength and has required a zest for life. All the staff are caring, helpful and
have an extremely positive can do attitude. The home is welcoming and cheerful and I really look forward to my visits and seeing my mother so happy. The food is great too!

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Review from M G (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Bucklesham Grange to be very welcoming. The first thing I noticed was the staff smiling and saying hello to us, not just those showing us round, but everyone.
My mum was very nervous when she arrived but the staff took the time to chat with her and made her feel at ease.
Her room is
beautiful, like a hotel, with access to a garden area in the summer, which will be fantastic for sitting out, enjoying the plants and the fresh air.
It is wonderful to hear mum say how happy she is.

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Review from P P (Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with the home, I was greeted by a smiling, friendly face with a polite manner. I am treated with courtesy at all times from the manager to the cleaners.

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Review from Nigel H (Son-in-law of Resident) published on 6 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law became a resident at Bucklesham Grange in April 2016 after having a massive stroke which left him needing 24 hour nursing care. Sadly he passed away just after Christmas 2016. Throughout his time there, he was treated with the utmost dignity and surrounded by a group of staff caring
for him in a most professional and thoughtful way. As a family, we were always welcomed and treated in an exemplary way. The surroundings and activities which we saw taking place indicated that this was a vibrant environment for care to be provided. During his last few hours, we couldn't fault the way in which both he and the family were treated. Thank you so much on behalf of all of us.

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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Hallmark Bucklesham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Hallmark Bucklesham Grange is calculated as follows: ( (125 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 153 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Bucklesham Grange is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (30)

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Meet the Team (2)

Ruben

Ruben Hidalgo

Job Title: General Manager

Joined: 2020

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.


Hannah

Hannah Peak

Job Title: Customer Relationship Manager

Joined: 2024

My name is Hannah and I’m delighted to be the Customer Relationship Manager at Bucklesham Grange.


I joined Hallmark Luxury Care Homes in February 2024, I am relatively new to the care industry but my background in event management fuels my passion for connecting with people. Now, I channel that energy into supporting families seeking care for their loved ones.


As your advocate, I’m here to ease concerns, answer questions, and ensure a smooth process. At Bucklesham Grange, we’re more than a care provider – we’re a compassionate community. Whether you’re exploring care options or seeking a warm, welcoming environment for your loved one, Bucklesham Grange awaits you.