Hallmark Bucklesham Grange

141 Bucklesham Road, Purdis Farm, Ipswich IP3 8UB
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9.6 86 Reviews
  • Hallmark Bucklesham Grange, Ipswich
Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.

The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered by Hallmark All-Inclusive. As residents settle in here, they will experience a luxurious yet comforting atmosphere, supported by a dedicated team committed to helping every resident live each day to the full.

Moving can feel scary so it's good to keep a few things the same. That's why Bucklesham Grange keep your family together; welcoming couples, doing all they can to move your pet in and keeping the doors open for loved ones to pop by at any time – day or night. The thoughtful home design means residents can continue with much-loved pastimes. Whether it’s enjoying a favourite drink in the bar or finding a peaceful nook and comfy armchair with a favourite book, residents have ample opportunities to continue with their passions, or even discover something new!

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Care Provided by Hallmark Bucklesham Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruben Hidalgo (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Number of floors: 2

Funding & Fees Guide for Hallmark Bucklesham Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,750

  • The fees are for guidance and are subject to assessment of care needs and room choice.
    (Please note Respite stays are a Minimum of 4xweeks).
    The weekly fee will be confirmed following pre-admission assessment.
  • (these prices are only a guideline, please contact Hallmark Bucklesham Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hallmark Bucklesham Grange Reviews (86)

Total of 86, showing 61-80
9.6

Hallmark Bucklesham Grange has a Review Score of 9.6 (9.647) out of 10, based on 13 reviews in the last 2 years. Over all time Hallmark Bucklesham Grange has 86 reviews.

Overall Experience

  • 77
  • 8
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  • 1

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Review from B U (Daughter of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only does Bucklesham Grange look amazing it is amazing. The admission process was handled with compassion and understanding for both my mother who is a dementia resident
and the rest of the family are such an emotional time. Initially, a carer was with my mother 27/7 for the first few days until
she settled and was less anxious. Within days all the staff knew my mother and her personality and offering so much support as she needed. Within two weeks she is happy settled and enjoys all the enthusiastic entertainment and even has had an outing to Felixstowe, Being in such surroundings and having the stimulation which suits her needs has improved here deterioration quality, We have no doubt my other is in the best place for her and

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Review from Joy W (Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am treated with dignity. So satisfied with everything. Everyone calls me "nanny joy" so I feel at home. I can talk to people as though they are friends.

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Review from Tony (Son-in-law of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law came here with reservations but with the help of the staff she has settled and looks forward to the daily activities.

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Review from M J (Daughter of Resident) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff made a very stressful situation very easy, they were very friendly, helpful, welcoming and caring. They welcomed my mother and made sure she had everything she needs. Every time we visit she is happy, well looked after and well cared for.

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Review from Joan P (Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very safe and secure living at Bucklesham Grange. The team here make it a home. We are like one big family. I feel well looked after all of the team would do anything for any of us.

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Review from Patricia S (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the home are very kind, friendly and anxious to help both my mother and myself where possible. When hospital visits are required, transport and help is arranged and mum is always ready to be collected. Recently we haver had some items from her home, including pictures, brought in and
these were quickly put up and arranged to mum's satisfaction. Medical issues are effectively dealt with and the doctor called as well as myself on each occasion.

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Review from Carrie H (Daughter of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Bucklesham Grange in September 2015. She was immediately made to feel welcome and part of the community. There were numerous activities for mum to take part in and the care home staff were extremely friendly and helpful.
The surroundings both inside and in the gardens are stunning
and well maintained. Mum passed away in the care home and staff were absoloutley wonderful and caring both to my mum and myself. I cannot recommend Bucklesham Grange highly enough.

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Review from ML (Daughter of Resident) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. So glad my mum is a resident, she's so happy. Beautiful room and the staff are so caring. Everything is excellent like a 5 star hotel.

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Review from Frank W (Son of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a stroke two years ago, she has been at Bucklesham Grange for 18 months and has remained in bed for the last year or so. This is her choice as she finds hoisting uncomfortable and somewhat undignified. The support and care from the staff at all levels has been superb. These are always
difficult times and I know I can rely on the home to act on her best interests at all times.

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Review from J R (Son of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bucklesham Grange is a superb residential care home with extremely helpful and polite staff, a full range of activity and support is offered to the resident and family. Food is appropriate for the residents and the support given to family and friends to superb and very much appreciated. Well done Bucklesham
Grange!!

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Review from Barbara C (Daughter of Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and understanding care with our mother's prospective residency.

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Review from Amy (Sandy) B (Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care here is extremely good in every possible way. Every member of the team are very helpful, regardless of their speciality. All the facilities are very good and improving. This is not my only experience of a care home, my husband lived in one for 13 months.

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Review from Pam S (Friend of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my friend has alzhiemers she has only short term memory loss and is otherwise relatively physically fit. This was taken into consideration by the staff and she was accommodated amongst the 'normal' elderly rather than those with dementia. Consequently it is reassuring for friends and family
to know that residents are treated as individuals and their needs aare met arrordingly.

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Review from John L (Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like more food at lunch time as all my life I have had my main meal at lunchtime. The staff are always friendly and helpful. I like the visits from the petting dog. I think training for all staff is needed for the putting on of convenes at night.

Reply from Mark McDonald, General Manager at Hallmark Bucklesham Grange

Thank you for your review of Bucklesham Grange. We welcome all feedback and always use this to improve the quality of the home further. We have assured John and his family that he can have as much food as he likes. As his preference is for his main meal to be at lunchtime, larger portion sizes have been provided from the menu options as per his wishes.
Training for all our care team is ongoing for individual needs. I am pleased that you have found the team always friendly and polite as we always strive for high quality care.


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Review from Jenny S (Friend of Resident) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I first visited my friend I found staff friendly and very helpful. Very clean and comfortable environment.

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Review from Tracey F (Daughter of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At very difficult time for my father and I. Bucklesham grange and it's staff make the whole process easy and as stress free as possible. I visited and enquired a number of homes before choosing Bucklesham Grange and it was the stand out choice. My father is safe and secure and I no longer worry about
him 24/7.

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Review from Mr M (Friend of Resident) published on 26 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On walking through the front doors there is an immediate "quality" feel about the place, coffee lounge always seems to have residents in it having a good natter and there are always staff on hand to say hello. Rooms are comfortable looking, obvious that the company have tried to recreate home for the
residents instead of creating just another residential home. Corridors again give it that welcome feel and always staff and residents moving around the place, everyone takes the time to say hello or at least acknowledge you. I think the big difference here are the staff who are great, I've only met one or two of the management but they really seem to care about being the best that they can.

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Review from R E (Son of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in hospital, followed by 2 weeks convalescence. We therefore only had a very short time to find her accommodation as she's decided not to return to her bungalow. The staff at Bucklesham Grange were very helpful and approachable and offered very good friendly advice in an unhurried
way.
The setting, layout and general first impression on seeing the care home was excellent. All the staff seemed very friendly. Since moving in, mum has felt valued and welcomed with good care, love and now feels very settled. The food is excellent.
Within a few says, her physical condition and well-being improved significantly. Bucklesham Grange have a great deal of freedom in setting up financial arrangements.

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Review from Susan R (Daughter of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During this month, the home has been trying to improve communication with the residents families and friends by instigating a series of meeting with the management. These have been arranged at varying days and times in an attempt to make them accessible to everyone. I feel that these have been very
useful and allowed us to express feedback and concerns. We are waiting the appointment of two new managers but the team is being led by an interim manager he is doing a great job. I am very impressed with the staff who care for my mother and the facilities at the home.

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Review from Richard U (Stepson of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step mother is very happy and that is the main criterion. I think there has been a slight "lowering of the bar" in recent months. The little extras which we used to notice such as the events schedule in the Bistro which kept us informed as to "outings" etc. seems to be missing. Has been a reduction
in staff to resident ratio? There seems to be less staff in evidence in recent months.

Reply from Helene Scwabe-Magill, Marketing Coordinator at Hallmark Bucklesham Grange

Thank you for your feedback and comments. We are glad to hear your step mother is happy, that too is our main priority. We have a board in our reception which displays all weekly planned activities, this is also circulated in the bistro and copies are available for each resident, we will endeavour to ensure more printed copies are available so they are not missed. We have increased our team ratios and are glad to say we have recently recruited new team members.


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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Hallmark Bucklesham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Hallmark Bucklesham Grange is calculated as follows: ( (125 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 153 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Bucklesham Grange is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (30)

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Meet the Team (2)

Ruben

Ruben Hidalgo

Job Title: General Manager

Joined: 2020

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.


Hannah

Hannah Peak

Job Title: Customer Relationship Manager

Joined: 2024

My name is Hannah and I’m delighted to be the Customer Relationship Manager at Bucklesham Grange.


I joined Hallmark Luxury Care Homes in February 2024, I am relatively new to the care industry but my background in event management fuels my passion for connecting with people. Now, I channel that energy into supporting families seeking care for their loved ones.


As your advocate, I’m here to ease concerns, answer questions, and ensure a smooth process. At Bucklesham Grange, we’re more than a care provider – we’re a compassionate community. Whether you’re exploring care options or seeking a warm, welcoming environment for your loved one, Bucklesham Grange awaits you.