Hallmark Bucklesham Grange

141 Bucklesham Road, Purdis Farm, Ipswich IP3 8UB
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9.6 86 Reviews
  • Hallmark Bucklesham Grange, Ipswich
Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.

The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered by Hallmark All-Inclusive. As residents settle in here, they will experience a luxurious yet comforting atmosphere, supported by a dedicated team committed to helping every resident live each day to the full.

Moving can feel scary so it's good to keep a few things the same. That's why Bucklesham Grange keep your family together; welcoming couples, doing all they can to move your pet in and keeping the doors open for loved ones to pop by at any time – day or night. The thoughtful home design means residents can continue with much-loved pastimes. Whether it’s enjoying a favourite drink in the bar or finding a peaceful nook and comfy armchair with a favourite book, residents have ample opportunities to continue with their passions, or even discover something new!

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Care Provided by Hallmark Bucklesham Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruben Hidalgo (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Number of floors: 2

Funding & Fees Guide for Hallmark Bucklesham Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,750

  • The fees are for guidance and are subject to assessment of care needs and room choice.
    (Please note Respite stays are a Minimum of 4xweeks).
    The weekly fee will be confirmed following pre-admission assessment.
  • (these prices are only a guideline, please contact Hallmark Bucklesham Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hallmark Bucklesham Grange Reviews (86)

Total of 86, showing 81-86
9.6

Hallmark Bucklesham Grange has a Review Score of 9.6 (9.647) out of 10, based on 13 reviews in the last 2 years. Over all time Hallmark Bucklesham Grange has 86 reviews.

Overall Experience

  • 77
  • 8
  • 0
  • 0
  • 1

Date Published

86
4
7
13
73

Review from Val and Bill W (Son of Resident) published on 18 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

People often seem to be shocked by the cost of residential care and, indeed, the monthly bill for both my parents-in-law at Bucklesham Grange does look pretty daunting - on first sight. But considering things more carefully, it begins to look like a bit of a bargain when Bucklesham Grange is viewed
as a 'special' hotel, which given the overall standard is an entirely valid comparison.
Firstly, three-star (at least) hotel standard accommodation in immaculately kept and cleaned modern surroundings. Full-board food and drink (alcoholic if desired), to a similar standard, served in very smart dining rooms or as 'room service', plus plenty of extras in the form of cakes, coffees ect available in the excellent bistro (these are for visitors too!).
A full professional hair salon, with regular manicure and pedicure service. Beautifully kept gardens to sit in or stroll in, and a packed programme of activities (real, not half hearted 'lip service' attempt). It's worth noting that all of the above is inclusive - no nasty 'extras'.
Finally, and ultimately most importantly of course, 24/7 individual care provided to the highest possible standards of professionalism, friendliness, diligence and dignity. Nothing seems to be too much trouble for the Bucklesham Grange team, and we are all very pleased to have found such an ideal place.

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Review from Robert S (Son of Resident) published on 16 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mother arrived at Bucklesham Grange she has been well treated in excellent surroundings - thank you!

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Review from Tina H (Daughter of Resident) published on 3 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received great care form all at Bucklesham Grange in all but one area: Personal hygiene. She is allowed to wear the same clothes day in day out with no attempt or persuasion/suggestion for her to change them. She is also still allowed to shower herself because she gets up before 7am.
The clothes changing is not just her, my dad has been in the home since September and despite our being told his clothes will be washed every day he still appears to wear the same stuff daily.

Reply from Helene Scwabe-Magill, Customer Relationship Manager at Hallmark Bucklesham Grange

Thank you for your comments. We have now had the opportunity to meet and discuss the comments in person, putting in place an action plan, which has been shared with you. We will continue to monitor progress and communicate this to you.


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Review from Julie B (Niece of Resident) published on 3 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to move my Auntie from her home to a care home was very difficult for us, even more so because we live in Canada. During one of my visits to the UK, I spent a few weeks touring, not castles and art galleries, but Care Homes for the elderly. It was discouraging until we found Bucklesham
Grange. Although the wait list was long, we decided it was worthwhile to wait until a room became available. Now, I know we made the right decision. Because of the distance, I only see my auntie a couple of times a year, but the staff at Bucklesham send me monthly emails about her physical and mental health and her activities. When I do see her in person, she is happy and healthy. Her room is lovely and clean and opens onto a garden full of flowers and birds. She has her hair done weekly and is involved in a myriad of activities that reflect her interests in life. The staff are very caring and treat her with the dignity she deserves. I've had meals with her at the Grange and they are thoughtfully prepared and not at all what I would have expected from Care Home menus. In short, I am confident that we made the right decision in a difficult time and my auntie's quality of life is much better now that she is surrounded by people who care about her. Although I am an ocean away, I no longer worry about my auntie's safety and security, and most of all, I know that she continues to live an engaged life.

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Review from Cynthia B (Niece of Resident) published on 3 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful place for my aunt, lovely, homelike, great activities and services. A community feeling. The staff is exceptional. The food is fantastic and healthy. Very personal kind care. Thank you.

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Review from Deborah B (Resident) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home. Room is always very clean. A lot of activities to do every day and the food is very good as well.

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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Hallmark Bucklesham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Hallmark Bucklesham Grange is calculated as follows: ( (125 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 153 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Bucklesham Grange is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (30)

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Meet the Team (2)

Ruben

Ruben Hidalgo

Job Title: General Manager

Joined: 2020

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.


Hannah

Hannah Peak

Job Title: Customer Relationship Manager

Joined: 2024

My name is Hannah and I’m delighted to be the Customer Relationship Manager at Bucklesham Grange.


I joined Hallmark Luxury Care Homes in February 2024, I am relatively new to the care industry but my background in event management fuels my passion for connecting with people. Now, I channel that energy into supporting families seeking care for their loved ones.


As your advocate, I’m here to ease concerns, answer questions, and ensure a smooth process. At Bucklesham Grange, we’re more than a care provider – we’re a compassionate community. Whether you’re exploring care options or seeking a warm, welcoming environment for your loved one, Bucklesham Grange awaits you.