Lavender Court Residential Care Home

4 Beverley Road, Saltersgill, Middlesbrough TS4 3LQ
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9.5 30 Reviews
  • Lavender Court Residential Care Home, Middlesbrough
Lavender Court Residential Care Home provides high standards of personal care, at the same time as offering an environment in which each individual feels comfortable. The aim is to foster a warm, friendly atmosphere but at all times maintaining dignity and respect to residents.

The care home offers a home from home environment. It has been said that the care home resembles a 'large bungalow'. All rooms and facilities are on a single floor, so offering ease of mobility around the home.

The aim is to deliver excellent care, mindful of the fact each individual is different and therefore care is provided with a person-centred approach. Residents wishes and choices are taken into account.

Cooks provide nutritionally balanced meals, and where required, tailored dietary requirements, they provide an extensive menu and are able to accommodate individual requests.

There are a wide range of activities that residents can appreciate and they encourage relatives/friends to take an active involvement so as to enhance resident experience.

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Care Provided by Lavender Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mark Culley (Manager)
  • Admission Criteria
    • Local Authority Funded and Privately Funded Residents
    • Ages 18+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1991
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Lavender Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £806 – £843
    • Self-Funded Residential Dementia Care £843 – £843
    • RESPITE Self-Funded Residential Care £806 – £843
    • RESPITE Self-Funded Residential Dementia Care £843 – £843

  • Our private residential fees are aligned with our Local Authority fee rates. Our fee is set between £806-£843 dependant on the needs of the resident.
  • (these prices are only a guideline, please contact Lavender Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at anytime.


  • Parking

  • Their is ample parking within the care home grounds.


Lavender Court Residential Care Home Reviews (30)

Total of 30, showing 1-20
9.5

Lavender Court Residential Care Home has a Review Score of 9.5 (9.457) out of 10, based on 6 reviews in the last 2 years. Over all time Lavender Court Residential Care Home has 30 reviews.

Overall Experience

  • 22
  • 8
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Review from Peter A (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one we have been very happy with the overall care given to my mother. We appreciate the flexibility regarding the layout and furnishing of her room to give a more personal touch. However, the biggest compliment is reserved for the staff especially those who look after her needs on a day-to-day
basis. 'Superstars' they are.

Reply from Mark Culley, Manager at Lavender Court Residential Care Home

Thank you Peter for the great feedback, it's a pleasure looking after your mam.


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Review from A M (Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, lovely staff and lovely meals.

Reply from Mark Culley, Manager at Lavender Court Residential Care Home

Thank you, as a resident living at Lavender Court we highly appreciate your feedback the most.


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Review from Tracey B (Daughter of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home when looking for respite care for a loved one can be tricky. I relied on the Ofsted ratings and the reviews for each home. That is why it is so important to me to write a review on Lavender Court after my father's recent stay. From making the initial contact with the super helpful
manager to speaking to all the wonderful people that care for the residents at the home, I couldn't be happier. Dad settled in very quickly and was made to feel welcome. He had the care and support that he needed and more. Since returning home he has spoken very highly of his stay and has said he would happily return, Thank you so much.

Reply from Mark Culley, Manager at Lavender Court Residential Care Home

Thank you, it was our pleasure. I'm not called super very often but I do agree with you. Both take care and see you soon.


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Review from Lesley M (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looks a lot better and happier than she was in her own home. Staff all helpful and caring.

Reply from Mark Culley, Manager at Lavender Court Residential Care Home

Thank you for your feedback and your great review.


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Review from Lynn T (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been in Lavender Court Residential Care Home round about a month with dementia. Staff are wonderful, getting her to mix a little and motivate her to go eat with residents. As a family we are relieved to see our mother cared for.

Reply from Mark Culley, Manager at Lavender Court Residential Care Home

Thank you for your feedback and fantastic review. This will be shared with the staff and we will continue to motivate your mam.


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Review from Carol R (Sister of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Court Residential Care Home is a very welcoming home. Being relatively small, the staff get to know the residents really well and therefore can look after and support them in a much more person-centered way. My sister always tells me how kind the staff are and they are always happy to answer
any questions. I know that my sister is safe there and looked after very well.

Reply from Mark Culley, Manager at Lavender Court Residential Care Home

Thank you for your feedback and I will pass your kind words to our care staff.


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Review from B W (Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the best thing about living at Lavender Court.

Reply from Mark Culley, Manager at Lavender Court Residential Care Home

Thank you for your great feedback, you are a pleasure to look after.


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Review from A L (Daughter-in-law of Resident) published on 30 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has only been here for a few days. Everything seems to be fine. She enjoys the sing-a-longs and says the staff are excellent. She says the food is okay but she has little appetite lately.

Reply from Sanjai Ahitan, Director at Lavender Court Residential Care Home

Thank you for the lovely review. A new place sometimes needs a settling-in period. Just have a word with our manager or the cooks and we will do everything possible to accommodate particular food choices. Any issues at all, please speak to the team.


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Review from Anne-Marie P (Niece of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lavender Court has become home for my uncle, giving him security, companionship and nurture. He loves the food, and has made friends with other residents and enjoys activities with them. The staff know him and his needs.

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Review from D D (Niece of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lavender Court is home for my uncle which gives him companionship, nurture, and security. He enjoys the activities with the other residents. He loves the meal they provide. The staff have got to know him and what his needs are

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Review from Neil A (Son of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the home is very good. In the summer months, the garden is used more.
Unable to go in with my mother I suppose this is due to the covid rules, but I can't see why due to the openness and ventilation.

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Review from D D (Daughter of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Lavender Court are patient, understanding, and kind and meet moms' needs. They have become her family when we were not able to provide that support for her.
We are grateful to the staff for their care and dedication.

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Review from Margaret W (Daughter of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff of Lavender Court enough. My mother was a resident for over seven years, and even though the staff came and went, the care was always excellent. The staff were her family, and that's how it felt when we visited, like visiting a member of our family in their own home. My father
chose to be a resident when he became too ill to look after himself making his final months so much easier for him and us. Nothing was too much trouble, making him cups of tea any time of day or night and sitting and talking to him when we weren't with him, especially when he couldn't sleep. It meant we could spend quality time with him. We would not have managed without Lavender Court and the people who cared for our parents and also us in the difficult times. They have been amazing, and I would recommend this home from home to anyone.

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Review from J H (Sister-in-law of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent, the staff are so good to the people in their care. The food is very good and they look after them well.

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Review from Paul B (Son of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers in Lavender Court work extremely hard day and night, they treat my dad with respect and they care for him to a high standard.

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Review from Joan H (Wife of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looks after my husband well.

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Review from Michelle M (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous! The care is second to none. The staff are amazing. Can't fault it.

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Review from Carol H (Daughter of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived in the care home for a few weeks and it is a great care home. We found it so homely and friendly. It’s only small which suited my dad as he found his way round and could remember where everything was. The staff were great and encouraged his independence but gave support when needed.
They really looked after him and he was sorry to leave when the time came. The staff took time to get to know him and everyone came into his room for a chat, he was encouraged to take part in the activities and even enjoyed the bingo. I would not hesitate to book him a room if the time came when he needs more care.

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Review from Elisabeth S (Daughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a minefield trying to find suitable accommodation for a close relative, but at Lavender Court I think I've found it. Each resident has a designated carer so Mum gets 1 to 1 attention. The staff as a whole are fantastic, so patient with Mum, who I know can be difficult, even when she wakes through
the night they make her a cup of tea. Also, it's only a 10-minute walk from home if I'm needed. I would definitely recommend to anyone else.

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Review from Nicola R (Granddaughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff. Always clean and no nasty smells! Food always looks and smells nice. Bedrooms and lounge decorated.

Reply from Sanjai Ahitan, Director at Lavender Court Residential Care Home

Hi, Nicola thank you for your lovely review. It is always great to hear the care home is providing care to a high standard in a well-kept environment.


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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Lavender Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Lavender Court Residential Care Home is calculated as follows: ( (60 Excellents x 5) + (10 Goods x 4) ) ÷ 70 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Lavender Court Residential Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 02 Mar 2025

We currently have availability in Lavender Court. As with all care providers we are following strict Covid 19 guidance. Our care homes and care staff are making every effort to keep our residents safe.


Awards / Recognitions (1)

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Meet the Team (2)

Mark

Mark Culley

Job Title: Registered Manager

Joined: 2022

Mark has a wealth of experience. Having worked in the industry for over 20 years, starting as a carer and working up to a registered manager with a national care provider. Mark joined Hornby Healthcare in October 2022 and we are delighted to have Mark within our organisation.


No image found

Jennifer Ashcroft

Job Title: Deputy Manager

Joined: 2017

Jenni has been a senior at Hornby Healthcare since 2017 and recently been promoted to Deputy Manager


Frequently Asked Questions about Lavender Court Residential Care Home

What types of Care is Lavender Court Residential Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lavender Court Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lavender Court Residential Care Home have?

There are 18 Single Rooms.

What are the Facilities & Services at Lavender Court Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lavender Court Residential Care Home to the centre of Middlesbrough?

1.1 mile(s) as the crow flies, distance by road may be significantly further.