Goldenhill Nursing Home

Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS
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9.8 63 Reviews
  • Goldenhill Nursing Home, Stoke-on-Trent
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Care Provided by Goldenhill Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 46 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Angela Hodson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Goldenhill Nursing Home Reviews (63)

Total of 63, showing 1-20
9.8

Goldenhill Nursing Home has a Review Score of 9.8 (9.768) out of 10, based on 12 reviews in the last 2 years. Over all time Goldenhill Nursing Home has 63 reviews.

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Review from Martin H (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In December last year, my dad was rushed into hospital.
My dad was transferred to an assessment bed at Golden Hill Nursing Home.
As soon as I stepped into the home, I knew instantly that this was the best place for my dad, the staff were so welcoming. It really has touched my heart, the excellent
care my dad has received is beyond excellent.
I can't praise the staff enough, from the cleaners, laundry, kitchen, care, senior care, admin, trained nurses, and manager.
I picked up on how the staff are with each other just incredible. How the staff are with the residents, they are just so caring.
I want to mention all the staff because there's an incredible pulling together.
You have to give this lady a massive thank you because the manager holds it all together, everyone in the home has an immense amount of respect for her.
Just thanks so much for everything you all do for my dad and your welcome to myself and my family.

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Review from Lynne B (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Goldenhill Nursing Home far exceeded expectations. The staff demonstrated exceptional care and professionalism throughout my mum's stay. The facility provided a safe and welcoming environment, contributing to a positive rehabilitation experience. The supportive nature of the staff
played a crucial role in boosting my mum's confidence. Overall, I highly commend Goldenhill for its commitment to providing excellent care and creating a caring atmosphere for residents. Thank you!

Reply from Angela Hodson, registered manager at Goldenhill Nursing Home

Thank you for taking the time to share your experience of Goldenhill Nursing Home. It was a privilege and a pleasure to have been part of your mum's journey and wish you all the best for the future. I will pass your kind words on to the team - thanks again, it's greatly appreciated.


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Review from I P (Son of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in for an assessment for a few weeks. During this time, he has had excellent care, and we have noticed a big improvement in his health, especially mentally. Due to the 24-hour care he has received, he is much better. We would like to thank the staff for how they have looked after our
dad; he has enjoyed the chats with the staff and the care they have given him. Had it been closer for the family to visit, we would not have had a problem with him staying there. Thank you, Goldenhill.

Reply from Angela Hodson, registered manager at Goldenhill Nursing Home

Thank you for taking the time to share your experiences with Goldenhill Nursing Home. It was a privilege and pleasure to have been part of your loved one's journey. I will pass on your kind words to our wonderful team. Thank you again, and we would like to wish you all the best for the future.


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Review from Julie P (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was taken to Goldenhill from hospital for assessment. In the weeks she was there she was well looked after. The staff were amazing. Mum's room and all around the home were very clean, with no unpleasant odours. The food looked lovely and it was great to see all the events that were going on to
entertain the residents. Can't thank them enough.

Reply from Angela Hodson, registered manager at Goldenhill Nursing Home

Thank you for your kind words, I will pass this on to the team. It was a privilege and honour to be part of your loved ones' journey. Thanks again.


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Review from Pamela L (Respite Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Goldenhill in great pain after a horrendous ambulance journey from one of the two previous hospitals I had been in after a fall. I had acquired terrible bed sores at one hospital and neither hospital had managed to sort them out, nor did they identify that I had a head injury that meant
I could not write, read or tell the time. Also, I was unable to walk due to a hip fracture. The fantastic staff at Goldenhill promptly set about sorting out all my problems. The treatment I received in this wonderful home was beyond belief. From the management, who moved heaven and earth to sort out any problems, the nurses who were kind, caring and knowledgeable, to the physiotherapists who were great, and all the other people who made up your team. Especially the brilliant carers who worked so hard and remained kind, caring, patient and helpful however daunting the task. It seems so inadequate to say thank you so much for everything, for sorting all my problems out and enabling me to walk. God bless.

Reply from Angela Hodson, registered manager at Goldenhill Nursing Home

Thank you for taking the time to share your experience of Goldenhill Nursing Home. It was an absolute pleasure to be part of your rehabilitation journey. Your grit and determination was admirable. We miss you in the home however are very happy that you returned home! We wish you all the best and thanks again.


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Review from N F (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was on an assessment bed at Goldenhill. The staff were so kind even though my mum wasn't. When she demanded to use the swimming pool, thinking she was in a hotel, one particularly ingenious member of staff, took the opportunity to get my mother to wash by creating a fake sauna. The staff are
unfailingly kind and that's what matters. Don't be blindsided by facilities when choosing a care home. Have a look at Goldenhill's activities on social media. They had a llama visit while Mum was there, and yes, the llamas were in the residential lounge. So you might not get fountains at Goldenhill, but you do get fun and stimulation.

Reply from Angela Hodson, registered manager at Goldenhill Nursing Home

Thank you for taking the time to share your experience with Goldenhill Nursing Home, we feel very privileged to have been part of your loved ones' journey and wish you all, all the best for the future. I will pass on your kind words to the team. Once again thank you for your kind words.


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Review from S G (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum stayed for three weeks and was well cared for by all staff, she particularly enjoyed the meals which were lovely and the cakes. The staff were all very helpful and she enjoyed her time there.

Reply from Binoy Mathew, Director at Goldenhill Nursing Home

Hi, Thank you for taking the time to share your experience of Goldenhill Nursing Home. I am pleased to hear that you and your loved one enjoyed your time here.
I will pass your kind words on to the team!
Thanks again.


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Review from Sandra S (Daughter of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Dad arrived, the staff made Dad look presentable and comfortable. They were very caring. Nothing was too much trouble. They looked after us as a family. Being able to visit Dad at any time of day or night - made such a difference.
We were really glad that Dad spent his last few days here and
not in the hospital.
Thank you.

Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home

Thank you for taking the time to share your experience with Goldenhill Nursing Home. It was a privilege and pleasure to have cared for your father. I will pass your kind words on to the team. Thanks again for your review.


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Review from A W (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was sent to an assessment bed at Goldenhill Nursing Home after his hospital stay.
I would like to thank everyone for the great care and attention we all received from all the staff.
You all did a really great job and I am eternally grateful for your services.
Thank you.

Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home

Thank you for taking the time to share your experience of Goldenhill Nursing Home, it is always a pleasure to be part of each of our residents journeys.
I will pass your kind words to the team, thanks again.


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Review from Paula P (Daughter of Resident) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with how Mum was looked after, would recommend it to anyone who may be worried. Good staff, very caring.

Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home

Thank you for taking the time to share your experience with Goldenhill Nursing Home, It was a pleasure and privilege to have been part of your loved one's journey. I will pass on your kind words to the whole team. Once again, thank you!


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Review from Pamela W (Daughter of Resident) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum, on coming here, was a little fearful as she had been in and out of different hospitals. But when she came to Goldenhill Nursing Home, she was so well cared for and welcomed that she soon settled in. The care of all the staff was great, my mum was encouraged so much to walk (with some assistance).
She ate so much better than she had for some time as the food was excellent. We have nothing but praise and thanks for everything.

Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home

Thank you for taking the time to share your experience with Goldenhill Nursing Home, It was a pleasure and privilege to have been part of your loved one's journey. I will pass on your kind words to the whole team. Once again, thank you!


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Review from Lauren L (Great-granddaughter of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so welcoming and very caring. Well looked after when visiting. This is a lovely nursing home, well taken care of and very clean.

Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home

Thank you for taking the time to share your experience, it is a privilege and a pleasure to be part of all our residents journeys. I will feedback your kind words to the team. Thanks again.


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Review from Denise M (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first found out our mum was coming to you, we were apprehensive. But we were really happy with the care you gave our mum. Your staff were kind and considerate and we loved their empathy and patience because you need that with our mum sometimes. Your staff had a really good sense of humour. So,
we would like to say thank you so much. Oh, your food was really nice too.

Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home

Thank you for taking the time to review your experience with Goldenhill Nursing Home. I will feedback on your kind words to the team. It was a privilege and pleasure to have been part of your mum's journey. Once again, thank you.


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Review from C S (Daughter of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call I received to say Mum had arrived at Goldenhill and was settled into her room, I have had first-class contact and communication with every member of staff I have spoken to. As I live abroad, I rely on Whatsapp every Sunday and if the tablet isn't available, the staff kindly
let me use their own so I can see my mum. When I manage to visit, I am welcomed like a member of a big family which is so lovely. Thank you all from the bottom of my heart.

Reply from Angela Hodson, General Manager at Goldenhill Nursing Home

Thank you so much for taking the time to share your experience with Goldenhill Nursing Home. We feel very privileged to care for your mum. Goldenhill Nursing Home aim to treat all residents and relatives as our extended family. I will feedback on your kind words to the team. Once again, thank you.


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Review from Christine C (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in the hospital after a fall, she was referred to Goldenhill Nursing Home for assessment. From the moment she was at Goldenhill, the staff were so kind and caring and she settled really quickly and enjoyed mixing with other residents. The staff took time to speak to residents and ensured they
knew each and every resident's name so they could chat with them, check how they were and make sure everyone was safe, happy and comfortable. I really appreciate everything that they did for Mum.

Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home

Thank you so much for taking the time to share your experience with Goldenhill Nursing Home. We feel privileged to have been part of your mum's journey. I will feedback your kind words to the team. Once again, thank you.


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Review from Dawn B (Respite Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and helpful. Lots of activities for the residents. Very caring staff looking after my mother visiting virtually all the time except meal times very clean.staff ready to help with any queries you might have.

Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home

Thank you for your kind words and also for taking the time to submit a review of Goldenhill Nursing Home. It was a pleasure and privilege to be part of your loved one's journey. Once again thank you for your feedback, I will pass this on to the team.


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Review from Sian S (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother passed away in Goldenhill Nursing Home in October 2022. She had been there since 2018. She was looked after extremely well. I knew that she could be stubborn and cantankerous but the care that she received was exceptional. She was always treated with dignity and respect. She frequently
had her hair done and the chiropodist visited often, she always looked clean and smart. She enjoyed the food and the tea and coffee were always hot and not served tepid like many places I've visited. I once had a phone call from the caring staff asking me if I could think of anything she particularly liked to eat or drink that they could tempt her with as she was off her food. She stayed in her room through her own choice but she was never forgotten and staff would often pop in on her to check on her well-being. I would not hesitate in recommending Goldenhill Nursing Home to anyone who is looking for a good all-round nursing/residential home. I'd be happy to chat with anyone who is indecisive.

Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home

Thank you for taking the time to share your experience of Goldenhill Nursing Home, it was a privilege and a pleasure to have cared for your mother. Once again thank you for your kind words, I will share your feedback with the team.


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Review from Alison M (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most friendly, professional nursing home you would want to visit. Credit to all staff that make Goldenhill Nursing Home the place it is, in the challenging job roles they face daily. Nothing was too much trouble and they kept me informed on Mum's progress. Massive thank you.

Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home

Thank you for your kind words and for taking the time to share your experience with Goldenhill Nursing Home, it was a privilege and a pleasure to be part of your parents' journey. I do hope that they are settled into their new home and wish you all the best. Thanks again.


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Review from Ruth S (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were both moved into Goldenhill Nursing Home as a temporary measure after coming out of the hospital. Both of my parents have complex needs and present with a variety of medical challenges. At times, both of my parents can be a little stubborn. I can honestly say that the staff at Goldenhill
were outstanding. The care home manager made herself available to have detailed discussions with me about my parents' progress and future needs. The care staff in the home were patient, caring, personable and always highly professional. Seeing them in action with my parents made me feel totally reassured that my parents were receiving excellent care throughout their stay. My mum nearly fainted once whilst seated in the dining hall. The staff were quick to respond with gentleness and reassurance. I would highly recommend Goldenhill.

Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home

Thank you for your kind words and for taking the time to share your experience with Goldenhill Nursing Home, it was a privilege and a pleasure to be part of your parents' journey. I do hope that they are settled into their new home and wish you all the best. Thanks again.


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Review from Adrian D (Nephew of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were extremely kind, considerate and professional throughout the seven weeks assessment period.

Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home

Thank you for your kind words, it was a pleasure and privilege to have been part of your journey.


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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Goldenhill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Goldenhill Nursing Home is calculated as follows: ( (106 Excellents x 5) + (32 Goods x 4) ) ÷ 138 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goldenhill Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Goldenhill Nursing Home

What types of Care is Goldenhill Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Goldenhill Nursing Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Goldenhill Nursing Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Goldenhill Nursing Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Goldenhill Nursing Home to the centre of Stoke-on-Trent?

4.2 mile(s) as the crow flies, distance by road may be significantly further.