Review from P K (Son of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience

My 93-year-old mother was referred to Goldenhill Nursing Home from the hospital for assessment for her long-term residential care.
She was there for nearly a complete month and was treated very well, with dignity and great compassion. She can be very difficult and awkward at times yet she absolutely

loved the place and it brought out her normal own friendly character to the fore and she soon became the talk of the staff.
I would highly recommend the Goldenhill Nursing Home to anyone who is facing a similar scenario with one of their loved ones.

Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home

Thank you so much for taking the time to share your experience with Goldenhill Nursing Home. We were privileged to be part of your mum's journey and wish her all the best in her new home. Once again thank you for your kind words, I will share this with the team.

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Review from Celia B (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience

My dad came here from hospital after a fall at home, I can't praise the staff enough, all of them from the cleaners, cooks, care workers and management, all happy to help whatever the situation, my dad has been looked after so well, has great banter with the team there and I and my sister can't thank

them enough, overall a lovely caring home, good food, excellent staff team x

Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home

Thank you for taking the time to share your experience of Goldenhill Nursing Home. It was a privilege and pleasure to be involved in Dad's journey and wish you all, all the best for the future. We hope that Dad settles into his new home. Once again thank you for your kind words, I will pass this on to the team. Take care.

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Review from Janet F (Cousin of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience

My cousin was admitted to Goldenhill for interim care after being confined to bed after a clinical fracture of the lower leg in the hospital. The home took every care of her and she was taken to the lounge as soon as possible to mix with other residents. The staff were very kind to her and helpful to

me. They answered my questions and helped with her discharge to a nursing home of my choice. I would recommend this nursing home as a good place for a relative to go to. Thank you.

Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home

Thank you for taking the time to share your experience of Goldenhill Nursing Home and thank you for your kind words. It was a privilege and a pleasure to be part of your relative's journey. I will pass your kind words on to the team. Once again thank you.

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Review from Linda M (Daughter of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience

My mum came to Goldenhill Nursing Home for assessment following the sudden death of my dad. They were together for 65 years and as you can imagine being placed in care was incredibly traumatic for her. Mum remained in Goldenhill for eight weeks. I can honestly say the care she received from the manager

and her team was exceptional. The team treated Mum with compassion, empathy and dignity. They looked after her so well and nothing was too much trouble. Every time I visited to take Mum out (which was regularly) Mum was presented immaculately and the staff crowded around her when she came back, interested to find out what she'd been up to. Had it not been for the fact that I needed Mum closer to myself in Preston, we would have willingly made Goldenhill her home. When I finally moved Mum, the staff were genuinely sad to see her go and even gave her presents. I would have no hesitation in recommending Goldenhill. Your loved one will be in safe hands.

Reply from Angela Hodson, home manager at Goldenhill Nursing Home

Thank you so much for your kind words, I will feed this back to the team. It was a privilege to be part of Mum's journey, Mum is missed in the care home although we are pleased that she has settled in her new home and we are sure that Mum is thoroughly enjoying your shopping trips and afternoon teas!
Once again, thank you for taking your time to share your experience of Goldenhill Nursing Home.

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Review from Ceri B (Daughter of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience

My mum moved to Goldenhill Nursing Home in April 2021 after suffering a major stroke but sadly passed on 24th March. The staff over the last 11 months have looked after and supported both my mum and me through what has been a very difficult time! Nothing was too much trouble and many would go out of

their way to accommodate Mum's needs and wants. This has given me great peace of mind that Mum was being cared for to a high standard when I was not there. Thank you to all the staff for the care, love and understanding.

Reply from Angela Hodson, registered manager at Goldenhill Nursing Home

Thank you so much for taking the time to review your experience at Goldenhill. It was a pleasure and a privilege to have cared for your mother, she is greatly missed in the home as are you. Thank you for the lovely flowers. Once again thank you for your kind words, take care.

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Review from J J (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience

On first impressions mum's care was good. The food looked lovely and the home, even though dated was clean. The staff were pleasant. Over time I felt that mum wasn’t having her needs seen to. On occasions when we visited she had no water on her tray. I had to ask for some. Also, the buzzer was initially

on her tray where she could easily reach to press it. Later on it was back on the wall out of reach. Mum was bedridden. Various clothes went missing and on one occasion she was wearing someone else’s top. I get that the home was short-staffed due to covid but it’s the small things that make a huge difference to the resident and family. Mum was in pain and I often phoned the home to ask for stronger pain relief. We finally got mum home where she died peacefully a few days later.

Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home

Thank you for your review and for the points that you raised. Firstly may we offer our condolences for the loss of your mum, she was a lovely lady and we were very privileged to have cared for her. It is lovely to hear that you were welcomed to the home and that you did have positive first impressions. I am so sorry to then read that your expectations were not met and that you did not feel that we were meeting your mum's needs. As you stated, it is little things that are important and we should always aim to meet these needs also to make both the resident's and the family's time with us better. I understand that this was a very difficult time for you as a family and we did want to keep your mum comfortable and get her back home to you as you wished. Again may I apologise that you have not been left with a positive experience of your mum's care and we will take your comments on board and learn from them in the future with other residents.

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Review from C H (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience

My father is currently in an assessment bed at the home and has been for the last few weeks. Tonight I got to visit my dad as the home has been closed to visitors and I can't praise them enough my dad looks the best he has done in a while. The staff go above and beyond for service users and relatives.
Thank

you to all the staff.

Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home

Thank you so much for your kind words I will pass this on to the team. It was a pleasure to be part of your father's journey, once again thank you for taking the time to share your experience at Goldenhill Nursing Home.

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Review from H C (Sister-in-law of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience

All your staff in the nursing home were very helpful that was seeing to the residents and their families. Your staff were so friendly and kind. Nothing was too much trouble for them all. Thank you.

Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home

Thank you for your kind words; it was an absolute pleasure to look after your loved one, and they are greatly missed at the home. Thanks again for taking the time to share your experience with Goldenhill Nursing Home.

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Review from C M (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience

Goldenhill Nursing Home doesn't look appealing from the outside but can't fault the care my mum has received these past two months. I've seen a vast improvement in my mum due to the care she receives from the caring staff. Very friendly home, comfortable and always contact me with any concerns. Peace

of mind knowing my mum is safe, comfortable and happy in the hands of the staff at this loving home. Thanks to all at Goldenhill.

Reply from Angela Hodson, registered manager at Goldenhill Nursing Home

Thank you for your kind words, I will pass this on to the team. Thank you for taking the time to share your experience of Goldenhill Nursing Home.

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Review from T C (Daughter of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience

First impressions are excellent. Staff are very helpful and my mum looks better than she has done in weeks.

Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home

Thank you so much for your kind words and for taking the time to share your experience at Goldenhill Nursing Home. Thank you, I will pass on your kind words to the staff team.

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Review from S M (Resident) assisted by family/friend published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and helpful, and nothing seems too much trouble for them.

Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home

Thank you I will pass on your kind words to the staff. It's an absolute pleasure to be part of your extended family! thanks for taking the time to review your experience with Goldenhill Nursing Home.

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Review from P C (Son of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience

I would like to thank all the staff that looked after my father. He was treated with respect and impeccable care throughout his last days. My dad was never left to be on his own when he needed it, and the professional approach with vast experience gave me comfort in my dad's last few days. With the

assistance, he suffered little pain and was made to feel comfortable all the time. I would thoroughly recommend Goldenhill because nothing was too much trouble, including advice and communication. Thank you to all for your help and assistance.

Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home

Thank you for your kind words; I will feed this back to the team. It was a pleasure to care for your father. Take care, and once again, thank you for taking the time to share your experience at Goldenhill nursing home.

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Review from B L (Son of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience

Respite care and assessment was first class. Results of assessments ad progress were discussed freely and promptly with me. My questions were answered effectively and guidance was available throughout the process as to possible next steps. As a permanent resident, my mother was treated with kindness

and dignity. It was a relief that she was in such a safe and caring environment.

Reply from Angela Hodson, Home Manager at Goldenhill Nursing Home

Thank you for your kind words. It was a pleasure and a privilege to have looked after your loved one, our residents and their family's become part of our extended family. Thanks again for taking the time to review your experience of Goldenhill Nursing Home, your comments will be feedback throughout the team. Thank you again to you and your family.

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Review from Tracy B (Daughter of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience

My mum is in the care home and my mum has been really looked after by the staff nurses they are absolutely wonderful. The staff and nurses who are attending to my mum keep me up to date with what is happening via phone calls the care home in what I have seen is absolutely spotless clean very maintained

very well kept. I am very impressed, so thank you and so very very much appreciated that the care you have provided and will go on to provide for my mum you are absolutely wonderful. I can't thank you enough.

Reply from Angela Hodson, Registered Manager at Goldenhill Nursing Home

Thank you for your kind words I will feed this back to the team. It was an honour to be involved in your mum's journey and we wish you all, all the best. Once again thank you for taking the time to share your experiences of Goldenhill Nursing Home.

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Review from Christine B (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience

The care that was given to mum could not have been better, she was very happy the staff really looked after her and treated her with dignity.

Reply from Angela Hodson, registered manager at Goldenhill Nursing Home

Thank you for your kind words, I will pass your kind words on to the staff. All our residents and relatives become part of our extended family, your mum will be missed by all. Once again thank you for taking the time to leave a lovely review.

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Review from Paula H (Daughter-in-law of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

Both of my in-laws are residents at Goldenhill and have been there for over 12 months. They have different care needs and receive excellent individual care and attention. The home is always clean and so are the residents who are treated with dignity at all times. The care staff go that extra mile so

my in-laws can spend time together which is important to the both of them and us as they have been married for over 60 years. We have always felt very welcome and supported by all staff and nothing is too much trouble for them. The staff are the beating heart of the home and fill it with love and care and at all times.

Reply from Angela Hodson, registered manager at Goldenhill Nursing Home

Thank you for your kind words, Paula, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Goldenhill Nursing Home is so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Tara K (Daughter of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience

My mother was a resident for around eighteen months. Throughout that time she received outstanding care and her individual needs were placed at the centre of the service provided. During the settling in period, the care home team proactively raised matters to us as a family so we could advise how they

were best handled. It felt like a two-way street and that the team were very open, even about more difficult matters, which gave us confidence that we had an honest reflection of the situation. The staff were also exceptionally supportive when my mother arrived at very short notice.
Ongoing care was excellent throughout my mother's time as her needs increased, and conversations with other professionals and the family were professionally facilitated. As visitors, we were always made to feel welcome at any time (with sensible exceptions for Covid-19).
Overall my mother's care at Goldenhill and the support to the family were outstanding, and we feel very fortunate that we chose this care home.

Reply from Angela Hodson, Registered Manager at Goldenhill Nursing Home

Thank you for your kind words, I have passed this to the whole team. We also enjoyed the time we had whilst mum was in the home. You really have become our extended family. Thank you again, call in anytime.

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Review from Neil D (Husband of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience

Cannot say enough to praise this home, my wife was a resident there for 18 months, the care and attention she received was outstanding.
All the staff are very caring, helpful and friendly to my wife and me, they are always smiling. The home has a nice atmosphere, which you notice immediately, staff

interact well with residents, truly a home from home.
The support that I received from staff was unbelievable, they felt like family, miss them all and will never forget them.
Thanks once again.

Reply from Angela Hodson, Registered Manager at Goldenhill Nursing Home

Thank you so much for your kind words I will pass this on throughout the team. We strive to provide a kind and caring atmosphere for our residents and their relatives. Once again thank you for taking the time to provide such a positive review. Please call in and see us anytime, you are always welcome!

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Review from June L (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience

My Dad has been at the nursing home for three years and during that time he was given outstanding care. The staff were compassionate towards him, made him comfortable and catered to his every need. My Dad was very happy and content in their care. The management and staff were professional and adherent

to my Dad's needs in a very caring and dignified way. I was made to feel very welcome, supported and nothing was too much trouble. The nursing home is kept very clean and secure.

Reply from Binoy Mathew, Director at Goldenhill Nursing Home

Thank you for your kind words. It was an absolute pleasure to care for your father, he became part of our Goldenhill family and is sadly missed at the home. I will pass on your kind words to the team. Once again thank you!

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Review from Roy A (Son of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience

My father has received excellent care during the three years in the home. Staff, admin, all health carers were truly amazing.

Reply from Angela Hodson, Registered manager at Goldenhill Nursing Home

Thank you for your kind words, your father was a pleasure to care for and is greatly missed, I will pass on your kind words to the staff team. Once again thank you and take care.

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Goldenhill Nursing Home

Care Provided by Goldenhill Nursing Home

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