Goldenhill Nursing Home

Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS
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9.8 63 Reviews
  • Goldenhill Nursing Home, Stoke-on-Trent
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Care Provided by Goldenhill Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 46 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Angela Hodson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Goldenhill Nursing Home Reviews (63)

Total of 63, showing 61-63
9.8

Goldenhill Nursing Home has a Review Score of 9.8 (9.768) out of 10, based on 12 reviews in the last 2 years. Over all time Goldenhill Nursing Home has 63 reviews.

Overall Experience

  • 51
  • 10
  • 1
  • 1
  • 0

Date Published

63
0
1
12
51

Review from Christine H (Daughter of Resident) published on 16 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed in the home approximately 9 months ago and since then we have has no reason to find any fault with the home. The staff are very pleasant and approachable and nothing is too much trouble for them. The home is very clean at all times as are the residents rooms.the food provided is
excellent and there is a wide choice at all times. The staff and management go out of their way to create a very homely feel and they not only take the considerations of the residents on board but also of the family as well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Review from Michelle A (Daughter of Resident) published on 26 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldenhill nursing home is an excellent place of care. My mum is resident and she has received the best care possible. Staff are very friendly and approachable they meet the needs of my mum and her family a lovely environment for her to live in I know she is safe and well cared for.

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Treated with Dignity

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Review from Mandy H (Daughter of Resident) published on 26 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Golden Hill Nursing home for six months, the care she has received has been second to none. She has settled in to her new surroundings and enjoys a good quality of life. The staff are always willing and helpful to both residents and family and the management go out of their way to
ensure residents are cared for in the best way possible. I am happy to see my mum in a happy and safe place where she is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Goldenhill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Goldenhill Nursing Home is calculated as follows: ( (106 Excellents x 5) + (32 Goods x 4) ) ÷ 138 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goldenhill Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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