The Links Care Home

1 Golf Links Road, Broadstone BH18 8BE
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9.7 122 Reviews
  • The Links Care Home, Broadstone
This care home is proud to be able to display an Outstanding CQC rating (November 2023).

The Links is in the lovely village setting of Broadstone, close to local amenities and within easy reach of Dorset’s beautiful beaches and countryside. The Links offers residential, nursing, respite, post-operative, palliative and dementia care.

Pre-bookable short stays are also offered for people to rest, relax and recover, maybe post op or whilst family or a carer are on holiday. The Links can also take day care weekdays 10am - 6pm - please call for more details.

At The Links, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence. Staff are well trained and there is 24/7 nursing care on site.

The home also has an onsite café that is peaceful and offers a great place to relax with friends and family. This home also benefits from an onsite salon, with a full-time hairdresser on site offering a brilliant service to all the residents.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at The Links, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK The Links Care Home'.

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Care Provided by The Links Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Denise Arthur-Briskham (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Links Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Links Care Home Reviews (122)

Total of 122, showing 1-20
9.7

The Links Care Home has a Review Score of 9.7 (9.711) out of 10, based on 21 reviews in the last 2 years. Over all time The Links Care Home has 122 reviews.

Overall Experience

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Date Published

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Review from Gillian G (Sister of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was admitted to The Links Care Home for palliative and end- of- life care. His stay was short, but during his time there we visited him every day, where we found the staff to be excellent, always on hand to answer our questions and to give my brother the best possible care.

Reply from Lisa Henderson, Customer Care Advisor at The Links Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about your loss of your brother. Hopefully you will go away from this feeling like your loved one received the best possible care at The Links care home.


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Review from Caroline B (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to The Links four and a half years ago during the first COVID lockdown. She suffered from dementia and at first found it hard to settle but with the help and care of the staff she adapted well to her new home. She joined in the many activities provided and all of the staff were kind and caring
towards her. They managed her condition well through the different stages and it was always a comfort to see Mum with a smile on her face and having a giggle. I can't thank The Links enough for looking after Mum through those difficult years and for their care and compassion up to and during her passing.

Reply from Lisa Henderson, Customer Care Advisor at The Links Care Home

We really appreciate you taking the time to leave us your lovely comments. We are saddened to hear about your loss. It is always nice to hear words like "Kind" and "Caring" being used to describe the staff and our care. Hopefully you will go away from this feeling like your Mum received the best possible care at The Links.


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Review from Claire H (Daughter-in-law of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted to The Links for palliative and end-of-life care. From the initial assessment by the Manager to the day of his death, I cannot praise all of the staff enough. They took time to get to know Dad and treated him with such care, respect and dignity. We know that at times they were busy
but they still managed to maintain a calm and relaxed atmosphere, stop for a supportive chat or update on Dad's condition. Although Dad was too unwell to take part in group activities, I observed other residents obviously enjoying taking part as I passed by the lounge, but staff took the time, when he was up to it, to sit and chat or go through his family photo album with him. We felt comforted by seeing how they adapted their care as he deteriorated and their end-of-life care was excellent. BUPA should feel very proud of The Links.

Reply from David Mclean, Customer Service Adviser at The Links Care Home

Thank you for your lovely review. We hope The Links Care Home did everything possible to make the transition as easy as possible. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your Dad received the best possible care.


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Review from Mel J (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, approachable, calm, organised and 'resident-centred'. They create a relaxed atmosphere. They take the time to get to know the residents. Communication is excellent and efficient. My dad has settled in really well and has been treated with care, respect and dignity.

Reply from Grace Langfield, Customer Service Adviser at The Links Care Home

We appreciate you taking the time to leave us your comments. We are proud to be a resident-centred care home, so it's wonderful to hear words such as "efficient", "respect" and "dignity" being used to describe the care we provide. Please let us know if there is anything else we can do to make your Dads stay as comfortable as possible.


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Review from N P (Son-in-law of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a challenging time for my mother-in-law over the last 6 months, and I am completely confident that The Links are providing the kindest and most comprehensive care for her. The support from the staff for my mother-in-law is outstanding, and I particularly want to thank them for the tireless
way they support our family alongside our journey together. I especially want to thank the Manager for her very committed approach, taking time on a very regular basis to discuss everything with my wife, (resident's daughter), and also the nursing staff and carers, some of whom go over and above what could ever be expected of staff in a large care home. The Links is a happy place, residents are often willing to chat and welcome resident's loved ones into their "home family," and we have had many lovely conversations with them, which helps our Mum to feel at home too. The Links should take pride in being able to respond very much to their individual resident's needs. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at The Links Care Home

Thank you for your lovely review. We are happy to hear your mother-in-law feels like a part of our Links family. Please let us know if there is anything we can do to make your mother-in-law's stay as comfortable as possible.


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Review from J W (Daughter of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with such helpful, friendly staff. I love visiting The Links, a wonderful family atmosphere and always someone around to answer any queries that may arise. My family and I have complete peace of mind knowing that Dad is being so well cared for - couldn't imagine him being anywhere
else. Thank you so much to all the staff for your care, patience and kindness.

Reply from Maria Ricketts, Customer Care Adviser at The Links Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your loved one with the best possible care.


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Review from C J (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suddenly needed to go into a care home this New Year and since he has been at The Links I have been very happy with the quality of his care.
The staff have always been very friendly and helpful and I would have no hesitation in recommending The Links to anyone looking for a care home.

Reply from Fran Donno, Customer Service Adviser at The Links Care Home

Thank you for your lovely review. It is great to know that your father is receiving such high quality care at The Links Care Home. We are pleased to hear that you would have no hesitation in recommending our care home and it is always nice to hear words like "Friendly" and "Helpful" being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from J C (Friend of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Have visited a neighbour who is on the 2nd floor and unable to get out of bed. He appears to be left in bed 24 hours per day. My wife unable to get out of bed at a different care home is craned daily into a superb chair and taken to the lounge and to events. I also visit two other persons at The Links
- they are both mobile.
Be sure you make every effort to address this problem of moving immobile people - to stimulate them.

Reply from Maria Ricketts, Customer Care Adviser at The Links Care Home

We appreciate you taking the time to leave us your comments. Our resident's health and well being is an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service.


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Review from C P (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a couple of periods of respite, my Mum decided she would like to become a permanent resident because she found the other people so friendly and welcoming, and really appreciated the care from the staff.
I have the utmost praise for every single member of staff and their exceptional care for her
wellbeing.
They have an immense understanding of complex needs, especially in emotional and mental health, and all the residents seem to enjoy the food, ambience and entertainment.
I would absolutely recommend The Links as a residential home for your loved one.

Reply from Fran Donno, Customer Service Adviser at The Links Care Home

Thank you for your lovely review. It is wonderful to hear that your Mum has decided to live with us permanently due to having such a brilliant previous experience at the Links Care Home. It is always nice to hear words like "Exceptional" being used to describe our care and we are pleased to hear that you are impressed with the delicious meals, ambience and entertainment provided at The Links Care Home. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from H W (Wife of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Links is an outstanding care home in every way. There are plenty of staff, who are always accessible and happy to help. My husband has been looked after so well, with attention to every detail; I have no hesitation in recommending this care home.

Reply from Rosie Smith, Customer Advisor at The Links Care Home

Hello and thank you for taking the time to leave the staff at The Links Care Home such a lovely review. We are absolutely thrilled to hear that your husband has been so well looked after within the home. We will pass on your amazing feedback to the team! Best wishes.


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Review from Jacqueline M (Wife of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was lucky enough to get a place at The Links. It's been a massive bonus for him. He is more aware, happier and active. The staff are brilliant, calm, caring and friendly. The opening afternoon for the garden was a total success. Such a pleasant time with the singer and buffet.

Reply from Fran Donno, Customer Service Adviser at The Links Care Home

We appreciate you taking the time to leave us your comments. It is so lovely to hear that your Husband is having such a pleasant and happy time at The Links Care Home. It is always amazing to hear words like "Calm" and "Friendly" being used to describe our staff. We hope to continue providing your loved one with the best possible care.


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Review from J L (Daughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very poor at keeping me informed. Unable to clarify when my mother lost her dentures or glasses as they did not record this. Mother seems happy enough there but I keep sending emails for example requesting a copy of her care plan that I've never seen and get no reply. Now looking to remove her to another
home. Perhaps posting this review will get a reply to my email.

Reply from David Mclean, Customer Service Adviser at The Links Care Home

We appreciate you taking the time to leave us a review. We understand the importance of communication and we will discuss your feedback with the home's manager. We strive to continually improve our service and take all comments on board. If you would like to speak with anyone about this further, please contact our Quality Team on 0113 360 4806.


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Review from Alison B (Respite Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely love coming to this care home. Everybody is lovely, caring and compassionate. It’s the best care home I have ever been in. It is so homely. The staff would go to the end of the earth to accommodate your needs. I think all staff deserve a pay raise for all the hard work.

Reply from Grace Langfield, Customer Service Adviser at The Links Care Home

Thank you for your lovely comments. We are so pleased to hear how happy you feel being a part of our The Links family. We will certainly pass your comments on to the manager.


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Review from Lisa W (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been staying at The Links Care Home after his home was flooded. The care he has received has been outstanding - we are so grateful. All of the staff have gone out of their way to make him feel welcome and at home. From the manager to the carers, housekeeping, catering and activity staff -
they have all gone the extra mile for him. Everything is very well organised and any questions or requests were quickly followed up. Thank you to the whole team.

Reply from Grace Langfield, Customer Service Adviser at The Links Care Home

Thank you for your lovely review. We are glad to hear The Links have done everything possible to make the transition as easy as possible for your dad and family. We will certainly pass your comments on to the manager.


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Review from Joyce W (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! Staff were all very friendly and caring and they always had time to care for my mum's needs. I was kept informed on how she was getting on and most times I rang, I was able to speak directly to my mum. The care home generously provided me with accommodation when I needed to stay over and
they equally looked after me so well. The management and staff were all very approachable and excellent professionals.

Reply from Fran Donno, Customer Service Adviser at The Links Care Home

Thank you for your lovely review. It is always nice to hear words like “friendly” and “caring” being used to describe our staff. We are happy to hear you felt like a part of our The Links family and that you were kept well informed with everything going on in our care home. We are very happy to hear you felt at ease with your Mum in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from M C (Husband of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's dementia and used The Links Care Home for daycare once per week since May 2023. The staff are attentive and caring. They all welcome her by name. She recognises where she is and (so far!) is keen to go in. I am told she eats well, participates in activities and interacts with
residents and staff.

Reply from Eden Tomlinson, Customer Service Adviser at The Links Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your wife with the best possible care.


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Review from Christine F (Sister-in-law of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is given to all residents. Very caring staff, nothing is too much trouble. They all go over and above the basics, with each staff member joining in all the activities and making the residents feel special.
I have visited during musical events and watched staff interact with residents.
They have animal visits, and each resident is given time to interact with the different species of birds and mammals.
Each person is treated with respect and dignity.

Reply from Eden Tomlinson, Customer Service Adviser at The Links Care Home

Thank you for your kind words. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from S H (Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love you all

Reply from David Mclean, Customer Service Adviser at The Links Care Home

Thank you for your kind words. We hope to continue providing you with the best possible care and thank you for choosing The Links for your stay.


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Review from K B (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The reception area is welcoming and staff are friendly.
Nursing and Caring staff work hard to meet needs of residents.
The staff are always busy.
Dad has 24/7 care and is well looked after.
Thanks to everyone who keep him comfortable and pain-free.

Reply from Fran Donno, Customer Service Adviser at The Links Care Home

Thank you for your lovely review. We are so pleased to hear that your dad is well looked after and is comfortable. We are very happy to hear you can feel at ease with your dad in our care and we hope to continue providing your loved one with the best possible care.


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Review from S B (Brother-in-law of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-run care home with excellent, caring staff and frequent activities.

Reply from David Mclean, Customer Service Adviser at The Links Care Home

Thank you for your kind words. It is always nice to hear words like “excellent” and “caring” being used to describe our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for The Links Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for The Links Care Home is calculated as follows: ( (206 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 249 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Links Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for short or long term residential, nursing or dementia care.Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere and come with a flat screen TV and en-suite shower room.


Awards / Recognitions (1)

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Meet the Team (1)

Sebastian

Sebastian Kijewski

Job Title: Head Chef

Joined: 2017

Sebastian grew up in Poland, where he qualified as a chef as well as in hotel and tourism management and worked in sales for his family business. He moved to Dorset in 2002 and worked in a number of hotels and restaurants, gaining catering skills to Rosette standard! Sebastian joined The Links in February 2017, with great experience in catering for functions and events as well as high numbers. Sebastian ensures all individual dietary wishes and needs are met, and that meals are high quality, nutritious and beautifully presented. He has a young family and has a keen interest in sports and scuba diving.


Frequently Asked Questions about The Links Care Home

What types of Care is The Links Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Links Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Links Care Home have?

There are 64 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Links Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Links Care Home to the centre of Broadstone?

0.4 mile(s) as the crow flies, distance by road may be significantly further.