The Links Care Home

1 Golf Links Road, Broadstone BH18 8BE
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9.7 122 Reviews
  • The Links Care Home, Broadstone
This care home is proud to be able to display an Outstanding CQC rating (November 2023).

The Links is in the lovely village setting of Broadstone, close to local amenities and within easy reach of Dorset’s beautiful beaches and countryside. The Links offers residential, nursing, respite, post-operative, palliative and dementia care.

Pre-bookable short stays are also offered for people to rest, relax and recover, maybe post op or whilst family or a carer are on holiday. The Links can also take day care weekdays 10am - 6pm - please call for more details.

At The Links, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence. Staff are well trained and there is 24/7 nursing care on site.

The home also has an onsite café that is peaceful and offers a great place to relax with friends and family. This home also benefits from an onsite salon, with a full-time hairdresser on site offering a brilliant service to all the residents.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at The Links, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK The Links Care Home'.

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Care Provided by The Links Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Denise Arthur-Briskham (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Links Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Links Care Home Reviews (122)

Total of 122, showing 21-40
9.7

The Links Care Home has a Review Score of 9.7 (9.711) out of 10, based on 21 reviews in the last 2 years. Over all time The Links Care Home has 122 reviews.

Overall Experience

  • 97
  • 23
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  • 2
  • 0

Date Published

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Review from Ian J (Son of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Six weeks ago my mother was frail and frightened, just out of hospital after falling down stairs. Six weeks later, the difference and improvement in her physical and mental well-being are incredible. She describes everyone as very kind and patient. She is fiercely independent but through that kind and
caring attitude, the team have won her trust. What a special group of people working here. Thank you.

Reply from David Mclean, Customer Service Adviser at The Links Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear words like "very kind” and “patient” being used to describe our care. We hope to continue providing your mother with the best possible care and we look forward to seeing you again soon.


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Review from Graham M (Respite Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in for respite care for a week following knee surgery. I was well looked after by all the staff who were all aware of my needs and could not have been more helpful.
Thank you all very much for what you do.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Links Care Home

Thank you for your feedback. We are happy that we were able to offer the care and support you required post-surgery.


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Review from Frank T (Husband of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When researching residential care for my wife, my son and I received a very warm welcome and were shown around the total building and they were very receptive to any questions we asked and we were allowed all the time we required in order to make our decision. Following our visit, we decided The Links
seemed exactly what we were looking for. My wife entered The Links on the 29th of December 2022 and has received all the care and attention that one could have asked for, all the staff we have encountered so far have all been extremely helpful and my wife is happy in the surroundings. It seems we could not have made a better choice.

Reply from Grace Langfield, Customer Service Adviser at The Links Care Home

We appreciate you taking the time to leave us your comments. We are so glad to hear The Links Care Home made the transition into care as easy as possible for your family and your wife. We will certainly pass your comments on to the manager.


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Review from June E (Wife of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Links Care Home provide a lovely atmosphere in the home. The staff are very friendly and helpful and always ready to help.
My husband was in for a couple of weeks respite and was happy with the stay. Thank you.

Reply from David Mclean, Customer Service Adviser at The Links Care Home

Thank you for your lovely review. It is always nice to hear words like "friendly" and "helpful" being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care and thank you for choosing The Links for your stay.


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Review from Rebecca T (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Links provide a good array of activities for the residents, with daily activities scheduled. Staff are caring and considerate of residents' needs. Facilities seem well looked after. Food seems healthy and varied. Overall, I have been very happy. Their compassion and care for my mother provide comfort
to myself and the family.

Reply from David Mclean, Customer Service Adviser at The Links Care Home

Thank you for your kind words. It is always nice to hear words like "caring" and "considerate" being used to describe our care. We hope to continue providing your loved one with the best possible care. Thank you for choosing The Links for your mother's stay.


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Review from Sandra W (Daughter of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to The Links in November 2021, and the care he has received is amazing. When he sees a member of staff, his face lights up. He loves it here, and as a family, we couldn't wish for more for our lovely dad.

Reply from Rebecca Kellegher, Customer Service Adviser at The Links Care Home

Thank you for your lovely review. It is really pleasing to hear how happy your Dad is at The Links. We hope to continue providing a high level of care for him.


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Review from Sarah L (Niece of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt receives excellent care and The Links communicates with me when there are any changes to her care plan. I would have no hesitation in recommending The Links care home to a potential resident.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Links Care Home

Thank you for your lovely review. We are happy to hear you say the care we provide is excellent. Thank you for your recommendation.


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Review from R C (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother with advanced Alzheimer's and my father, with terminal cancer, were admitted into The Links care home in January 2022. The management, reception, nursing staff, cleaners, chefs and handyman have provided a fantastic, caring team for my mother. The effort of these good-hearted souls
have given my parents a wonderful home. You keep my mum safe and loved in my absence. They also provide weekly, fun activities which Mum loves. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Links Care Home

Thank you for taking the time to write us a review. We are glad that we were able to provide a home for your parents in difficult circumstances. Thank you for choosing The Links, we certainly hope to continue providing your Mother with the best care possible.


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Review from Ahria K (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring atmosphere - a great team led by an extremely professional manager.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Links Care Home

We appreciate you taking the time to leave us your comments, thank you.


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Review from Lorna D (Wife of Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I have heard from phone calls from the home, my husband has been well looked after. The only problem is I am not always kept informed on my husband's health and well-being but otherwise, very good.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Links Care Home

Thank you for your feedback. I will pass your comments on to the home manager to ensure we are always keeping you up to date with how your Husband is doing in our care.


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Review from F M (Daughter of Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived as a resident in November of this year and had had a tough time getting used to being a resident on the ground floor since then. Everyone I have met has been fantastic but I must say one team member, in particular, went above and beyond, ensuring Mum was made welcome, using her break
to make sure the GP was aware of some issues Mum had, as well as keeping us updated and putting my mind at rest. Thank you for making the hard decision to have Mum leave her home a little easier.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Links Care Home

Thank you for your review. We are glad to hear that our staff have done everything to try and help your Mum settle at The Links. We would love to pass your compliment on to the staff member mentioned, please give our team a call on 0113 4950469 and we can forward them your thanks.


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Review from K B (Granddaughter of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care home is lovely. The staff are always so welcoming, friendly and helpful. They seem to really care about the residents and my Grandpa seems very happy there. The home itself is in good condition and the rooms are lovely and always kept clean. Overall, we’ve had a great experience.

Reply from Amanda Barnes, Customer Service Adviser at The Links Care Home

Thank you for taking the time to leave your review. It is nice to hear that you find our staff welcoming and friendly and to hear that your Grandpa has settled in well at our care home. We hope to continue providing your Grandpa with the best possible care.


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Review from Paul N (Son of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to the Links after 64 years of living in the same house, followed by several hospital admissions in 2020, at the start of the pandemic. I was unable to visit, due to Covid restrictions for some months, but can now visit regularly. It has been difficult for Mum, family and for the hardworking
care management and staff. Everyone at the Links has done their best to care for Mum in exceptionally difficult circumstances. For instance, my mum has never seen her care staff without masks, so you lose a lot of interactions that way. Professional and friendly staff and management. She is generally settled into life there now, although her dementia can make every day a different experience.

Reply from Amanda Barnes, Customer Service Adviser at The Links Care Home

We appreciate you taking the time to leave us your comments, It is nice to hear words like ''Professional'' and ''Friendly'' to describe our care and staff. Please let us know if there is anything more we can do to make your mother's stay more comfortable.


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Review from Gerry S (Daughter of Resident) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were residents at The Links Care Home for almost 5 years. During that time The Links staff treated them with compassion and understanding and helped them as their illnesses progressed. The food was always freshly made, the activities fun and appropriate and the home very clean. Latterly,
the pandemic presented challenges for staff, residents and relatives and proved a difficult time. However, the home adapted and the use of Skype and Covid-19 secure meeting rooms helped keep residents and their relatives connected.

Reply from Amanda Barnes, Customer Service Adviser at The Links Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you felt both Mum and Dad have been cared for and were treated with compassion and understanding. Thank you for choosing The Links for Your parents stay.


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Review from Stuart A (Partner of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite a very difficult year, all the staff have continued to give exceptional service and ensured that our loved ones have been protected and cared for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Links Care Home

Thank you for your kind words. We are glad to hear that you feel The Links have provided an exceptional service during difficult circumstances due to the pandemic and that your loved one has been kept safe throughout.


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Review from Richard C (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care and support during her stay at The Links Care Home. I would not hesitate to recommend this care home to anyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Links Care Home

We appreciate you taking the time to leave us your review. Thank you for your recommendation.


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Review from Kim C (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Links Care Home provides a professional, caring, supportive and friendly home for all its residents. The past year has been extremely difficult for all the staff, families and not least, the residents, who for some have found the whole situation extremely difficult to understand.
This has been
met with care, reassurance and professionalism to try and enable as much contact with our loved ones whilst keeping them as safe as possible, not an easy thing at all.
From a long distance away, I have managed to see Mum through the window from outside, and last November, from within. I am now looking forward to a visit within Mums room as soon as restrictions have been eased and I am able to travel from Scotland. The Zoom calls are a tremendous boost for myself, and I think for Mum too at the time.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Links Care Home

Thank you for taking the time to leave this review. We are so glad to know you felt supported through what has indeed been a very challenging time for both staff and our residents. We hope to welcome you back very soon for a proper visit!


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Review from Francesca G (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my ma went into The Links, the care and understanding she has received have been exceptional. Her physical health has improved, and she is eating really well (she wasn't eating at all before she went in). The level of care the staff provide is second to none, and also, they always keep me in contact
with how Ma is doing. They have even managed to persuade Ma out of bed and into the lounge - only the second time she has been out of bed in well over a year. Ma is so happy and engaged - it truly is a delight to see. I love the activities that are organised, like the poetry compilation for National Poetry Day. My grateful thanks to all the staff at The Links - I can't recommend them highly enough.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Links Care Home

Thank you so much for your lovely review; we really appreciate you taking the time to leave us your lovely comments. We are so pleased that you're happy with the services we are providing your Mum, and how she is doing well. Please let us know if there is anything else we can do for you.


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Review from A S (Respite Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came because I was incapable of looking after myself!
The sympathy, love, empathy and care has built up my confidence to return to my family and resume my place in society.
My practice when completing forms like this has been very rarely feel able to tick any 'excellent' because no one is perfect.
This is my first visit, and also I came here with precaution about what I would encounter. I shall leave with the knowledge that if I need to return, I shall be looked after as though I was at home.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Links Care Home

Thank you so much for your lovely feedback. We are so pleased to hear that you were satisfied with the care we provided you during your stay; thank you for sharing your review with us.


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Review from J G (Niece of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the niece of the service user and have been blessed by the care and surroundings at The Links Care Home. Nothing is too much trouble! I can leave my uncle with confidence in The Links' tender loving care.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Links Care Home

We really appreciate your feedback, thank you so much for sharing your lovely comments with us. We are so pleased to hear that you can feel at ease with your Uncle in our care.


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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for The Links Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for The Links Care Home is calculated as follows: ( (206 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 249 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Links Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for short or long term residential, nursing or dementia care.Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere and come with a flat screen TV and en-suite shower room.


Awards / Recognitions (1)

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Meet the Team (1)

Sebastian

Sebastian Kijewski

Job Title: Head Chef

Joined: 2017

Sebastian grew up in Poland, where he qualified as a chef as well as in hotel and tourism management and worked in sales for his family business. He moved to Dorset in 2002 and worked in a number of hotels and restaurants, gaining catering skills to Rosette standard! Sebastian joined The Links in February 2017, with great experience in catering for functions and events as well as high numbers. Sebastian ensures all individual dietary wishes and needs are met, and that meals are high quality, nutritious and beautifully presented. He has a young family and has a keen interest in sports and scuba diving.