The Links Care Home

1 Golf Links Road, Broadstone BH18 8BE
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9.7 122 Reviews
  • The Links Care Home, Broadstone
This care home is proud to be able to display an Outstanding CQC rating (November 2023).

The Links is in the lovely village setting of Broadstone, close to local amenities and within easy reach of Dorset’s beautiful beaches and countryside. The Links offers residential, nursing, respite, post-operative, palliative and dementia care.

Pre-bookable short stays are also offered for people to rest, relax and recover, maybe post op or whilst family or a carer are on holiday. The Links can also take day care weekdays 10am - 6pm - please call for more details.

At The Links, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence. Staff are well trained and there is 24/7 nursing care on site.

The home also has an onsite café that is peaceful and offers a great place to relax with friends and family. This home also benefits from an onsite salon, with a full-time hairdresser on site offering a brilliant service to all the residents.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at The Links, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK The Links Care Home'.

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Care Provided by The Links Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Denise Arthur-Briskham (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Links Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Links Care Home Reviews (122)

Total of 122, showing 41-60
9.7

The Links Care Home has a Review Score of 9.7 (9.711) out of 10, based on 21 reviews in the last 2 years. Over all time The Links Care Home has 122 reviews.

Overall Experience

  • 97
  • 23
  • 0
  • 2
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Date Published

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Review from Raymond W (Husband of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visits to see my wife only once every two weeks, I don't think this is good because it was 2 or 3 weeks ago it was once every week. Sometimes it takes a long time to phone, one night, or I should say evening, it took me 5 goes. Quite a lot of people I've met have said the same.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at The Links Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. If you have any concerns regarding not being able to reach the home could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Review from P G (Son of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only able to do a window visit at the moment but it was still nice to be able to see mum.
Difficult to see through patio doors as they have some

Reply from Stephen Rondel, Customer Adviser at The Links Care Home

Thank you for your feedback. We are glad to help you and your family through such a difficult time.


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Review from A D (Granddaughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been in The Links Care Home for 3 1/2 years. We have always found the staff professional, yet caring. My grandma has always looked nice when we've seen her, just as my grandma would have wanted to be.
The home has offered me and my family security knowing that whilst we are unable to
look after Grandma at home she's in the next best place.
Thank you.

Reply from Customer Adviser at The Links Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Review from J H (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose this home for my mum because I could no longer care for her. Now 97 mum has challenging behaviour and has been totally blind for nearly 40 years. The family nature, understanding and ability displayed to care for my mum cannot be faulted. We are kept informed at all times of all relevant things
when not visiting. owing to the professional and foresight in closing early so far there is no Covid-19 there. Forever grateful.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for your understanding during such a difficult time. We really appreciate you taking the time to leave us such a lovely comment.


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Review from L W (Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lovely stay. Staff have been lovely and very helpful.

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Review from Margaret M (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at The Links for over seven years and she is very happy there. She is well looked after and all her needs are met on a day to day basis. The home is very friendly and has the needs of the residents at the heart of all they do.
The staff and management also offer good support
and advice to relatives at difficult times which I experienced last year.
All the staff in all areas of the home are just wonderful, caring people and I highly recommend this home.

Reply from Greta Narbutaityte, Customer Advisor at The Links Care Home

Thank you for your praise. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Howard R (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at The Links since 2013.
We chose The Links over other providers due to its reputation, facilities and the to end of life care offered, as we do not want to have to move my father due to his dementia and any resultant upset this would cause him.
All staff are excellent being both
professional, friendly and caring.
The facilities offered are excellent. Lounge areas and gardens including a vegetable growing area available to residents.
The rooms are spacious, light, clean and kept that way with daily cleaning.
Staff call me promptly if anything happens to/or father requires anything, clothes etc.
Management are proactive and prompt lockdown action has meant no Covid-19 at The Links. Due to Covid-19, my regular visits have been put on hold but I am able to see and speak to him as The Links have arranged virtual meetings.
During Covid-19 The Links email every so often with general updates about what they are doing to entertain the residents.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

We are very happy to hear you can feel at ease with your father in our care. The past few months have been difficult for us and our residents, so we deeply appreciate your kindness and understanding.


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Review from Barry W (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at this care home for over 12 months. The care home offers a clean and safe environment.
My mother is well looked after, the food and entertainment are of a very high standard. The staff are very friendly and helpful.

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Review from Jacqueline T (Sister of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been at The Links care home for 6 years. His initial 'forced' residency was extremely traumatic and upsetting for both my brother and us, his family. It took much hard work and care for several months on behalf of care home staff to settle him and in the end, he did eventually realise
he was in a good and caring safe place and that the staff were there to help him. This care and understanding has continued since then. All staff have been very supportive of his family, always keeping us informed of his welfare and medical needs.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for taking the time to leave such kind comments.


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Review from Keith P (Husband of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly caring nursing home, very clean, good food homely atmosphere, carers are very kind lovely people.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for trusting us with your loved one’s care, and we appreciate the lovely comments.


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Review from Emma L (Private Carer of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is some distance from where I live but having visited regularly over the last 9 months; I find that it would meet the standards I would expect for a relative or loved one.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for taking the time to leave your feedback, we're glad to hear you are satisfied.


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Review from Helen B (Friend of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always very friendly, clean and tidy. The residents appear well looked after with caring staff.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for the lovely review, we really appreciate it.


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Review from Sue C (Daughter of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely comfortable welcoming environment. Staff are caring, and go the extra mile unasked when necessary.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for taking the time to leave such lovely comments.


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Review from D C (Husband of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been very poorly and has been in hospital twice in November with pneumonia. With the love and care of all the staff here I am sure she is getting stronger, without the care of the staff I don't think she would still be here.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for taking the time to leave such a lovely review and for trusting us with your wife's care.


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Review from M T (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are caring, friendly and helpful. Thanks for looking after my mum.

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Review from J P (Son of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a difficult decision when making the decision to put a parent into a care home. We are so pleased we settled on The Links.
From day one the care has been exemplary, staff are very caring and have the needs of the residents at the heart of all they do.
Thank you!

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for such a lovely review and for trusting us with your loved one’s care.


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Review from T S (Son of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been excellent and caring for Mum. The facilities are very good and management very understanding. We were very happy with the service for Mum.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do for your mum.


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Review from A F (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in well for her respite care after a stay in hospital and is now considering whether to become a resident.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for your review. We are very happy to hear your mother is enjoying her stay with us. Please don't hesitate to let us know of there is anything else we can do for her or your family.


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Review from Maria S (Granddaughter of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose The Links for respite care for my gran. She was extremely well cared for and looked after. All the staff are very friendly. Gran especially enjoyed the food which she said was excellent. We will definitely choose The Links again for respite care in the future.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for your kind words. We are very happy to hear you could feel at ease with your grandmother in our care. We are looking forward to see you again.


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Review from Debbie C (Daughter of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very welcoming and have helped my mum to settle well after the death of my father. They looked after him very well during the last few weeks of his life with dignity.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for your kind words. We are saddened to hear about your loss. Hopefully, you can go away from this feeling like your father received the best possible care.


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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for The Links Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for The Links Care Home is calculated as follows: ( (206 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 249 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Links Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for short or long term residential, nursing or dementia care.Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere and come with a flat screen TV and en-suite shower room.


Awards / Recognitions (1)

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Meet the Team (1)

Sebastian

Sebastian Kijewski

Job Title: Head Chef

Joined: 2017

Sebastian grew up in Poland, where he qualified as a chef as well as in hotel and tourism management and worked in sales for his family business. He moved to Dorset in 2002 and worked in a number of hotels and restaurants, gaining catering skills to Rosette standard! Sebastian joined The Links in February 2017, with great experience in catering for functions and events as well as high numbers. Sebastian ensures all individual dietary wishes and needs are met, and that meals are high quality, nutritious and beautifully presented. He has a young family and has a keen interest in sports and scuba diving.