The Links Care Home

1 Golf Links Road, Broadstone BH18 8BE
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9.7 122 Reviews
  • The Links Care Home, Broadstone
This care home is proud to be able to display an Outstanding CQC rating (November 2023).

The Links is in the lovely village setting of Broadstone, close to local amenities and within easy reach of Dorset’s beautiful beaches and countryside. The Links offers residential, nursing, respite, post-operative, palliative and dementia care.

Pre-bookable short stays are also offered for people to rest, relax and recover, maybe post op or whilst family or a carer are on holiday. The Links can also take day care weekdays 10am - 6pm - please call for more details.

At The Links, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence. Staff are well trained and there is 24/7 nursing care on site.

The home also has an onsite café that is peaceful and offers a great place to relax with friends and family. This home also benefits from an onsite salon, with a full-time hairdresser on site offering a brilliant service to all the residents.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at The Links, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK The Links Care Home'.

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Care Provided by The Links Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Denise Arthur-Briskham (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Links Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Links Care Home Reviews (122)

Total of 122, showing 61-80
9.7

The Links Care Home has a Review Score of 9.7 (9.711) out of 10, based on 21 reviews in the last 2 years. Over all time The Links Care Home has 122 reviews.

Overall Experience

  • 97
  • 23
  • 0
  • 2
  • 0

Date Published

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Review from Gareth R (Son of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Links Care Home is a safe and secure environment which is essential for my mother whose needs mean she needs constant care and support. The staff are very supportive and although busy are always doing their best for her. As a family, we are confident that she is getting the best care she can.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from B C (Grandson of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always warm and welcoming staff, everything is kept clean and plenty of space with lounge and dining rooms.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from Teresa P (Daughter of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely welcoming and helpful. It is very useful being able to talk to the nurses by phone if necessary.
Both Mum and Dad speak very highly of the treatment they receive from everyone, even when Dad (who can be difficult sometimes), shouts - the staff are very patient and will sit and
listen to him.
The home provides lovely food and a good entertainment programme.
I feel very settled that Mum and Dad are in a comfortable place, where they are happy and well cared for.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from Lyn B (Daughter of Resident) published on 1 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Links Care Home really is like family and look after mum so well that we have complete trust that mum is being looked after. Anyone considering The Links do not need to worry as I can honestly say that is like a family member looking after your loved one. One of the best care homes!

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team.


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Review from Janette S (Daughter of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care of my Mother is very good. Her needs are met at all times. If ever I have a concern or reason for something not being quite right, my comments are taken on board and the situation dealt with promptly. The Home is well maintained, always warm and clean and Mum is always well dressed and tidy.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Review from Ali M (Daughter of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Links for 18 months now, over the time she has become happier and more settled than she ever was when she lived alone at her flat. She thrives on the company, and looks so well, enjoying every meal.
She has kept good health physically and also mentally.
Mum has not
ever said anything negative about any of the staff.
It has been a huge relief for me and my family to know mum is safe and happy.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J C (Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with everything. Have found all staff so polite and helpful in every way possible. I am very satisfied with all the care.

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Review from Colin L (Son of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family are exceedingly grateful for the care tendered towards our parents. We look forward to our visit.

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Review from Elizabeth H (Regular Volunteer) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit The Links regularly and always find the staff very friendly and helpful and in my opinion, the residents are extremely comfortable an well cared for.

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Review from Ian B (Friend of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the best care homes I have ever visited. Tries and succeeds to create home from home for residents. Staff very helpful and friendly. Clean, excellent and varied menu.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Jonathan P (Son of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother, aged 89 years, has been a full-time resident for past 14 months. The care has always been of a very high standard with staff that really care and this is obvious every time we visit. The record kept showing the details needed for my brother, who lives further afield and visits less often, to
understand all which has occurred including changes to food requirements. Reception staff are always friendly and sort out issues and questions quickly. We are very happy with all aspects of the care given.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Suzanne J (Daughter of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first visited The Links when I was looking for a care home for my father as he was no longer able to live by himself and I wanted him to be closer to where I live. The whole family was impressed by the warm welcome and the atmosphere in the Home. The whole team at The Links are caring and are there
to support the resident as well as the family at a stressful time. My father has settled in well and receives excellent care from all at the Home. I have always been kept informed of my father's care and well-being from the nursing staff and I would recommend the care home to others who are looking for a friendly, caring and safe environment for loved ones.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Doreen L (Respite Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like being at home when I come here for respite. Everyone is very helpful and friendly. The place is immaculate, very clean which is the most important thing.

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Review from J F (Wife of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a slight stroke and has been there since March. The entire staff are friendly, helpful, kind, cheerful and very caring.
Rooms are clean and comfortable with ensuite.
Food is good. Lots of activities and entertainment. I feel he is safe, well looked after and we are part of a caring
family at The Links.

Reply from Greta Narbutaityte, Customer Adviser at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Allison B (Daughter of Resident) published on 1 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The administration staff are excellent and very organised. Every member of the care staff I have met or had dealings with have been excellent. Very gentle and carer.

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Review from S W (Sister of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since both my sisters have been in The Links they have always received good care and attention, are well fed, warm and happy.
Obviously, it has taken them a while to adjust to a new way of life.
My sister on the 2nd floor, I feel she needs to be more occupied, as she, in my opinion, seems frustrated
just sitting all the time.

Reply from Greta Narbutaityte, Customer Advisor at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Julie J (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very poorly when he arrived after a 7hr car journey and already in poor health after being sent home from a 4-week stay in hospital without the correct care package being in place. After one week at The Links he is almost like his old self! Amazing recovery but purely down to the first
class care he receives. Huge thanks to The Links.

Reply from Josephine Gaupholm, Customer Adviser at The Links Care Home

Thank you for your review of he Links Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the first class care your father receives. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Pamela C (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent detailed review. Very pleased with all aspects of care.

Reply from Josephine Gaupholm, Customer Adviser at The Links Care Home

Thank you for your review of The Links Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding being pleased about all aspects of care. We will share your feedback with the home's manager. The Bupa Customer Care Team


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Review from Eileen D (Respite Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints at all. Everybody was very caring and very willing at all times. All staff were cheerful and happy without exception.


The activities were good and the food was enjoyable (and it was hot) very good.


Reply from Josephine Gaupholm, Customer Adviser at The Links Care Home

Thank you for your review of The Links Care Home. We are pleased to hear that you had a positive experience with the home and appreciate your comments regarding the staff being cheerful and caring. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Wendy P (Daughter of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Links since Spring 2016. She and my father had a wonderful year together living at The Links, but sadly my father passed away last July. Since then my mother has continued to receive care of the very best quality. My mind is at rest as I know she is being so well
looked after. Thank you to everyone for my mother's continuing care, I am so grateful.

Reply from Gabriella Mills, Customer Adviser at The Links Care Home

Thank you for you review of The Links Care Home, we are pleased to hear that your mother is being well cared for and is being supported through this difficult time. We appreciate your comments on the staff and will share this with the care home's manager. The Bupa Customer Care Team.


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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for The Links Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for The Links Care Home is calculated as follows: ( (206 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 249 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Links Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for short or long term residential, nursing or dementia care.Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere and come with a flat screen TV and en-suite shower room.


Awards / Recognitions (1)

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Meet the Team (1)

Sebastian

Sebastian Kijewski

Job Title: Head Chef

Joined: 2017

Sebastian grew up in Poland, where he qualified as a chef as well as in hotel and tourism management and worked in sales for his family business. He moved to Dorset in 2002 and worked in a number of hotels and restaurants, gaining catering skills to Rosette standard! Sebastian joined The Links in February 2017, with great experience in catering for functions and events as well as high numbers. Sebastian ensures all individual dietary wishes and needs are met, and that meals are high quality, nutritious and beautifully presented. He has a young family and has a keen interest in sports and scuba diving.