The Links Care Home

1 Golf Links Road, Broadstone BH18 8BE
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9.7 122 Reviews
  • The Links Care Home, Broadstone
This care home is proud to be able to display an Outstanding CQC rating (November 2023).

The Links is in the lovely village setting of Broadstone, close to local amenities and within easy reach of Dorset’s beautiful beaches and countryside. The Links offers residential, nursing, respite, post-operative, palliative and dementia care.

Pre-bookable short stays are also offered for people to rest, relax and recover, maybe post op or whilst family or a carer are on holiday. The Links can also take day care weekdays 10am - 6pm - please call for more details.

At The Links, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence. Staff are well trained and there is 24/7 nursing care on site.

The home also has an onsite café that is peaceful and offers a great place to relax with friends and family. This home also benefits from an onsite salon, with a full-time hairdresser on site offering a brilliant service to all the residents.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at The Links, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK The Links Care Home'.

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Care Provided by The Links Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Denise Arthur-Briskham (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Links Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Links Care Home Reviews (122)

Total of 122, showing 81-100
9.7

The Links Care Home has a Review Score of 9.7 (9.711) out of 10, based on 21 reviews in the last 2 years. Over all time The Links Care Home has 122 reviews.

Overall Experience

  • 97
  • 23
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Date Published

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Review from G J (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment mum arrived, she loved her room and the relaxed, calm feelings of her surroundings. The staff have been extremely kind and helpful; everyone has enabled mum to settle in quickly. The chef creates dishes to satisfy the residents differing needs and tastes, maintenance put up pictures
before mum arrived. The manageress has addressed every query positively, whilst the nurse and staff introduced themselves to us all and explained mum's individualised care plan.


I cannot recommend The Links highly enough, attention to detail and first class care are paramount. The Links is everything we've been looking for, a veritable home from home with benefits.


It's a light, airy, relaxing, friendly, cheerful and very caring place.


Reply from Gabriella Mills, Customer Adviser at The Links Care Home

Thank you for your review of The Links Care Home. We are pleased to hear that your mum has settled in well and enjoys the meals created for the residents. We appreciate your comments on the home and the staff working there and will share this with the care home's manager. The Bupa Customer Care Team.


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Review from Brenda P (Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most enjoyable, would enjoy doing more.
Most enjoyable food is given to us all.
Enjoyed staff and residents friendship.

Reply from Gabriella Mills, Customer Adviser at The Links Care Home

Thank you for your review, we are pleased to hear that you are enjoying your stay and the food there. We appreciate your feedback and will share this with the care home's manager. The Bupa Customer Care Team.


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Review from Halina D (Friend of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Received a very warm welcome.
Impressed with layout, cleanliness and decor.
Staff very friendly and professional, also attentive.
It was more like a hotel rather than a care home.

Reply from Gabriella Mills, Customer Adviser at The Links Care Home

Thank you for your review of The Links, we are pleased to hear that you are enjoying the care home and we appreciate your comments on the staff who work there. We will share your review of the home with the care home's manager. The Bupa Customer Care Team.


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Review from Wendy V (Regular Volunteer) published on 24 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the loss of my husband I had a lot of time on my hands, my daughter suggested volunteering and I thought that would be a good idea so I called local care homes and The Links were so kind when I called that I had to visit the same day and from that day I have never looked back. I volunteer 3 mornings
a week, making cups of tea and talking with the residents.
Everyone from the staff to the resident and even their family are lovely, the staff are dedicated to their jobs and give the residents utmost respect and dignity, it’s certainly person-centred care, the facilities are excellent and has a hotel feel but at the same time is catered for people living with dementia. All in all The Links is an outstanding place and I’m so glad that I found it.

Reply from Gabriella Mills, Customer Advisor at The Links Care Home

Thank you for your review. We are pleased to hear that you have been enjoying your voluntary work at The Links. We appreciate your comments of our home and will share them with the home's manager. The Bupa Customer Care Team


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Review from Bill K (Respite Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been very kind and treated me with dignity throughout my stay. The food is always lovely and there is a good choice to choose from. I would recommend the links to any of my friends and family who may need to receive care and support in the future.

Reply from Holly McGough, Customer Advisor at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and that you would recommend The Links to your loved ones. We appreciate your comments of the home and will share these with the home's manager. The Bupa Customer Care Team.


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Review from Sarah H (Wife of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been resident for nearly two years once he could not be looked after safely at home. Over that time, his needs have changed as his illness has progressed and I am impressed by how the home adjusts his care according to his ever-changing needs.
Care is always personal - I am involved
in all decisions - and I feel he could not be looked after any better. It is always really hard to take the decision to place someone in care but the fact that I can walk in at any time helps.
I cannot see how he could be looked after any better.

Reply from Gabriella Mills, Customer Advisor at The Links Care Home

Thank you for your review. We are pleased to hear that your husband is being looked after well and that you are feeling involved with the process. We appreciate your positive comments on the home and will share them with the home's manager. The Bupa Customer Care Team.


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Review from David D (Respite Resident) assisted by family/friend published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was excellent except for one-night shift worker. When I reported my "air" mattress was deflating and I was in extreme discomfort, her reply was "you're only here for 2 weeks, you'll get used to it".
It transpires there was a problem with the mattress and it had to be changed the following day.
Overall,
however, I had a very positive, welcoming stay and would highly recommend The Links.

Reply from Gabriella Mills, Customer Adviser at The Links Care Home

Thank you for your review. Your comments are extremely important to us and we are pleased to hear that overall, your experience was positive. We are disappointed to hear about the incident with your bed and thank you for bringing it to our attention. We will discuss your feedback with the home's manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Jacky N (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff on 1st floor are extremely caring, have done everything they can to keep my father comfortable and happy.
The nursing staff are excellent and constantly re-assess his needs. There is a daily handover to staff on residents which ensures all his needs are met. I cannot praise the staff
enough and feel we couldn't ask them to do more.

Reply from Natalie Krisman, Customer Service Adviser at The Links Care Home

Thank you for your kinds words and I'm pleased that you have had a positive experience with our home.


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Review from R D (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a huge decision to put mum into residential care. It took a year to find The Links. That was back in 2015. Now my mum calls The links her home and she is very fond of the team that takes care of her needs. I have found over the past year that the staff are compassionate, caring and have a loving
bond with my mum, making her feel safe and happy.

Reply from Stephen Rondel, Customer Adviser at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and pleased about the compassionate bond the home staff have created with your mother.


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Review from F S (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and capable. Do not seem to mind what they do for residents. Could always do with more staff as some residents seem a little lonely and could possibly fair better with some company to keep their brain stimulated.

Reply from Jayne Duck, Customer Service Administrator at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from J L (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is doing well in the care of the Links Broadstone. The food is very good and mum has put on weight which we are pleased about. It's always lovely and warm. The staff are very kind, she is always clean. Her eyesight is very poor but they always make sure her clothes match and that she has her lipstick
and perfume is on which she loves. We always get a warm welcome when we arrive from office staff, carers, laundry staff and cleaners.

Reply from Jayne Duck, Customer Service Administrator at The Links Care Home

Thank you for your review. I'm so please to hear that your mum is doing well. It is the little things like making sure she has her lip[stick that makes all the difference and makes it more like a family.


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Review from Barbara H (Wife of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visits are mostly 4 times per week, at different times during the day. The staff are always available to speak to, and my husband, on the whole, appears contented. I always look forward to visiting him, and I appreciate all that is done for him.

Reply from Natalie Krisman, Customer Service Adviser at The Links Care Home

Thank you so much for sharing this and I'm pleased to hear that your husband seems content at The Links.


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Review from Bill D (Husband of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints. Have found the staff helpful and efficient. A friendly atmosphere exists in the home which is a help to my wife's relatives.

Reply from Jayne Duck, Customer Services Administrator at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from J V (Daughter of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with this care home. My mother has complex needs which the staff are able to meet. The focus is on individualised care and my mother has a renewed quality of life with so much going on in the home that she can participate in. She also has a lovely room filled with many of her personal
possessions.

Reply from Jayne Duck, Customer Services Administrator at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Betty H (Wife of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff competent and caring.

Reply from Jayne Duck, Customer Services Administrator at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from J R (Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is fairly good, on the whole, you get quite food service.

Reply from Jayne Duck, Customer Services Administrator at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Charles B (Nephew of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I helped my aunt through a difficult last 18 months. There is no doubt that from November 2016, she had some happiness in a first class rest home. She said to me on one occasion that the staff always go that extra mile.

Reply from Simone Berkeley, Customer Service Advisor at The Links Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about support and assistance given by staff and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Donald G (Husband of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and thoughtful if any problems arise they are dealt with immediately. I feel very comfortable with my wife being here, and I would not willingly move her to anywhere else. The musical activities are very good. There is a nurse on each floor that is well qualified and keeps
the residents safe and is here to help throughout the day/night. I have been happily married for 65 years, and I come to visit her every day.

Reply from Jamie Barrett, National Development Manager at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Suzanne M (Daughter of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is just the most wonderful Home and the care is outstanding in every area. My Father lived the last few weeks of his life here and had the most amazing and professional care until he passed away in September 2016. The Links has been home for my Mum since August 2016 and it means the world to our
family that she is somewhere where we know she is so well looked after and so loved. I love that The Links truly cares for every resident and also for those of us who are relatives.
I love The Links, the management and the staff are all so hard working and so caring. They have all made the journey of placing our very much loved Mum, into care, so very much easier.
I would highly recommend this Home to anyone who may be in the process of looking for care for their loved ones.

Reply from Jamie, National Development Manager at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Prunella G (Wife of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely likely to recommend this care home. I have been coming since the home opened and my husband has day care and respite care. It is like coming home, when we come to The Links, as we are made so welcome, and everyone genuinely cares here.

Reply from Jamie, National Development Manager at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for The Links Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for The Links Care Home is calculated as follows: ( (206 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 249 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Links Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for short or long term residential, nursing or dementia care.Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere and come with a flat screen TV and en-suite shower room.


Awards / Recognitions (1)

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Meet the Team (1)

Sebastian

Sebastian Kijewski

Job Title: Head Chef

Joined: 2017

Sebastian grew up in Poland, where he qualified as a chef as well as in hotel and tourism management and worked in sales for his family business. He moved to Dorset in 2002 and worked in a number of hotels and restaurants, gaining catering skills to Rosette standard! Sebastian joined The Links in February 2017, with great experience in catering for functions and events as well as high numbers. Sebastian ensures all individual dietary wishes and needs are met, and that meals are high quality, nutritious and beautifully presented. He has a young family and has a keen interest in sports and scuba diving.