The Links Care Home

1 Golf Links Road, Broadstone BH18 8BE
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9.7 122 Reviews
  • The Links Care Home, Broadstone
This care home is proud to be able to display an Outstanding CQC rating (November 2023).

The Links is in the lovely village setting of Broadstone, close to local amenities and within easy reach of Dorset’s beautiful beaches and countryside. The Links offers residential, nursing, respite, post-operative, palliative and dementia care.

Pre-bookable short stays are also offered for people to rest, relax and recover, maybe post op or whilst family or a carer are on holiday. The Links can also take day care weekdays 10am - 6pm - please call for more details.

At The Links, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence. Staff are well trained and there is 24/7 nursing care on site.

The home also has an onsite café that is peaceful and offers a great place to relax with friends and family. This home also benefits from an onsite salon, with a full-time hairdresser on site offering a brilliant service to all the residents.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at The Links, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK The Links Care Home'.

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Care Provided by The Links Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Denise Arthur-Briskham (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Links Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Links Care Home Reviews (122)

Total of 122, showing 101-120
9.7

The Links Care Home has a Review Score of 9.7 (9.711) out of 10, based on 21 reviews in the last 2 years. Over all time The Links Care Home has 122 reviews.

Overall Experience

  • 97
  • 23
  • 0
  • 2
  • 0

Date Published

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Review from Maureen P (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been staying at The Links, he has been well looked after with the highest care possible. Years ago, I was a care assistant myself and up until recently, I have been caring for my father with my mother. We have found the staff on all levels, very caring, helpful and friendly and my
dad has been made very comfortable here for the remaining time of his life. This is a great comfort and a relief to us as a family as of course we love and want the best for him.

Reply from Emily Wilson, Customer Service Administrator at The Links Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from C B (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to The Links at the beginning of December 2016. We have been overwhelmed by the care and support that has been shown to him. He is truly part of " The Links" family. He is thriving and enjoying his life more than he has done for a very long time.

Reply from Jayne Duck, Customer servicies administrator at The Links Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from C F (Daughter of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year old mother entered The Links in October following an operation for a fractured femur caused by a fall. After 4 weeks in hospital and re-hab she needed an oasis to regain her strength. In The Links, she found everything she needed, a wonderful atmosphere - more like a hotel than a rest home.
A beautiful en-suite room kept beautifully clean, an in-house hairdresser, chiropody and weekly minibus outings. Excellent choice of food every day, and the staff are really the very best. Cheerful, funny, polite, efficient and obliging. Would definitely use The Links again.

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Review from Jo L (Daughter-in-law of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law went into The Links for one week so we could have a break. I visited him on day 5 of his stay and he seemed very relaxed and at home. On day 6, his wife went in and had lunch with him and was made to feel welcome and on his last day, he didn't want to come home, which to me speaks volumes
about how comfortable with everything he was. An overall good experience for all concerned.

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Review from Nicola W (Daughter of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I researched many care homes before choosing The Links. It ticked all the boxes, the staff and management are welcoming, caring and thoughtful. I wanted my mother to be happy and safe, and she looks forward to going there. She loves the lady who does her hair and nails every week! It is quite something
when your mother tells you she looks forward to going there, it is a huge relief to hear that. At the moment she attends for day care and respite care but we know she will become a permanent resident eventually and to know she is in caring and safe hands is all you can ask.

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Review from J H (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very helpful, caring and polite. Nothing is too much trouble, my mother has blossomed since being at The Links and is very happy.

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Review from Linda S (Daughter of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Starting at reception- warm, friendly and professional staff. They pay great attention to detail when dealing with residents and their families. They are kind, patient, cheerful and they go out of their way to help solve problems. We all enjoy visiting, from teenagers to adults. We appreciate especially
the musical visitors, also outside trips. Food is delicious and choices offered, service with a smile. Caring can be challenging, staff are compassionate and respect residents needs. Nobody would like to think parent would be in a care home, however The Links offers levels of care we simply could not provide. Mum has thrived there.

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Review from Janet W (Sister of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff from the management team right down to the cleaning staff are all friendly and supportive while being very professional. My sister is settling down, having been in The Links for 6 months, and undergoing the trauma of losing her husband after 2 and a half weeks and now suffering the
ongoing burden of dementia. The care and treatment is second to none and I am completely satisfied with her placement in The Links and I feel that she is safe and cared for.

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Review from Diane A (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was 90 years old with a heart condition and Type 1 Diabetic, etc. Mum's condition was becoming unmanageable at home. Mum went in the Links where she received very good care/nursing for the short time she was there. I was very impressed with the competence of the nurse who discussed my mum's
deteriorating condition and treatment with me at every opportunity. All the staff were also very competent and up to speed with my mum's situation. There is a friendly, caring, and open culture in the Links many of the residents doors are open so the staff can constantly monitor the occupants. I visited my mum randomly at all times of the day and night and the care and nursing staff were only too pleased to see me. I felt they had nothing to hide. In the previous year I had viewed most of the local nursing homes with a view to my future needs for mum and I can honestly say the Links is a class above the majority of them, many are just battery hen systems for old people. Well done the Links.

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Review from Jean B (Friend of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A high standard in all departments. Staff are multi tasked and show great understanding and friendliness to all residents even the most difficult. The cooks are very good. There is a good range of activities. I would say the standard improves every week under the present staff.

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Review from Michael L (Husband of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted with dementia in October 2015. Initially, as accepted, she was longing for home but the staff were always very supportive and she finally settled over the next month. Subsequently, she has been very well looked after, food is good and enjoyed, always warm, always contented when
visited twice a week.
Problems with vision and hearing makes it difficult but every effort is made. She is assessed regularly and we are kept informed about her and can discuss freely with staff who are always helpful and sympathetic. I am very very impressed with The Links particularly as I am a retired doctor who has visited patients in nursing care. I am more than satisfied with The Links.

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Review from Pam G (Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome. Care and office staff are very pleasant and professional. Star facilities include hair dressing, foot care and manicures. Food nicely served and residents are encouraged to eat where appropriate. In house laundry facilities are excellent. House keeping is efficient and is done daily.
Gardens are good for relaxing.

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Review from Susan W (Daughter of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The "Links Team" has been exemplary in their care of mum. Individually and collectively they look after her in ever way with the utmost patience, attention to detail and mum's personal preferences. We are welcomed at any time and in any way and made to feel part of the Links family. This is so helpful
for us in our case of mum and in sharing and mutually supporting other residents and their families. We know that mum shares our appreciation of all they are doing to care for her.

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Review from Lynda L (Wife of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the links has been for my husband who has dementia on a day care basis and one short respite stay. The staff have been caring, supportive and helpful to both of us on every visit. I have no worried about him being well looked after and everyone makes a point of welcoming him by name
and have become very familiar with his needs. I will be planning further respite stays for him.

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Review from Raine C (Daughter of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is being cared for at The Links. Both he and I have been treated with the utmost care and respect by everyone from senior management to housekeeping. The nursing and care staff are gentle and kind and always consider his wishes when providing care. he is always clean and smart and the staff
take time to talk to him and notice any changes in his physical condition and emotional state. I would not hesitate to recommend this home.

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Review from V L (Daughter of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the care home is a pleasant place with kind and helpful staff. It can be problematic when trying to contact my mum on a Saturday/Sunday by phone.

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Review from S C (Friend of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home, friendly caring staff. The cleanliness of the home in all areas is of a very high standard.

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Review from Jeremy M (Son-in-law of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Links is an excellent care home in all aspects. The staff are friendly and helpful. They have the patients interest foremost at all times.

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Review from Liz M (Daughter of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of The Links for the past 3 years. My mothers care has been excellent, meeting all my mothers needs. Communication between myself and The Links is also excellent. An amazing care home run by amazing staff.

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Review from FRJ (Son of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable, well-appointed nursing home. Always clean and the food seems good. The garden is a bit limited but the indoor facilities are good. The best aspect through is the nursing and caring staff who always seem in good spirits.
They have a good sense of humour and manage 'characterful' situations
with skill and a smile. I have never seen any staff member at The Links treat a resident with anything but kindness and respect.
I turn up at any time unannounced and they are always welcoming. Mum has Alzheimer's and has her ups and downs but quickly she seems much happier at The Link, than often struggling to maintain her 'independence' at home. Thank you!

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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for The Links Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for The Links Care Home is calculated as follows: ( (206 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 249 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Links Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for short or long term residential, nursing or dementia care.Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere and come with a flat screen TV and en-suite shower room.


Awards / Recognitions (1)

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Meet the Team (1)

Sebastian

Sebastian Kijewski

Job Title: Head Chef

Joined: 2017

Sebastian grew up in Poland, where he qualified as a chef as well as in hotel and tourism management and worked in sales for his family business. He moved to Dorset in 2002 and worked in a number of hotels and restaurants, gaining catering skills to Rosette standard! Sebastian joined The Links in February 2017, with great experience in catering for functions and events as well as high numbers. Sebastian ensures all individual dietary wishes and needs are met, and that meals are high quality, nutritious and beautifully presented. He has a young family and has a keen interest in sports and scuba diving.