Barchester Harper Fields

Albany Lane, Balsall Common, Coventry CV7 7SR
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9.7 110 Reviews
  • Barchester Harper Fields, Coventry
Barchester Harper Fields makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Harper Fields

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Wilkinson (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Harper Fields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,581

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Harper Fields to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available


Barchester Harper Fields Reviews (110)

Total of 110, showing 1-20
9.7

Barchester Harper Fields has a Review Score of 9.7 (9.680) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Harper Fields has 110 reviews.

Overall Experience

  • 78
  • 25
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Date Published

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Review from V M (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was still poorly on arrival to Harper Fields. The care from the Nurses care manager, carers, Ancilliary staff then and subsequently, have improved my mothers quality of life.
The staff treat everyone as an individual, with respect and patience. The personal care and hygiene is a credit to
the staff. Even on the busiest of days the Residents are calm and give time. Attention to detail is excellent.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to take the opportunity to thank you for this wonderful feedback. We always work so hard to ensure residents are well cared for and treated with respect and when we receive feedback like this it makes it all worth while. We are so pleased that we could help supporting your mum and I am sure that you will agree the transition from 1:1 care has been a amazing success. The team enjoy spending time with her daily and love her the chats that they have.


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Review from M R (Respite Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent 3 weeks at Harper Fields recuperating from a fall and surgery. The staff were absolutely excellent, kind and caring - nothing was too much trouble for them. The room was comfortable, but there was an ongoing problem with no hot water in the bathroom which was not resolved during my stay. The
food was very disappointing - bland and lacking in variation. This was a shame given how excellent and dedicated the staff are.

Reply from Barchester, The Feedback Team at Barchester Harper Fields

Thanks for your review and kind words about the team at the home who cared for you for three weeks, we will share your lovely words with the team. We're sorry that you did not find the food to your taste, this feedback will be shared with the kitchen team and included in our overall resident feedback as we constantly engage with those living with us permanently for them to choose what they would like to see on the menu. We apologise that your bathroom had an issue and appreciate you sharing this, we will review this with the home and understand the reasons why and ensure this is rectified. We do hope that we will see you again soon at Harper Fields as you'll certainly be welcome to visit or stay again. Barchester's Customer Feedback Team.


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Review from P S (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care is being provided for my mother who feels very happy and content here at Barchester Harper Fields.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your amazing feedback, this has been shared with the Epsom and wider team and they are happy that your mum is being cared for here. You mother enjoys every video call session with you and is looking forward to seeing you in December as promised.


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Review from Paul W (Son of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff very friendly and helpful. The nurses and care assistants are very patient with my dad and they keep us well informed about how he has been.
The facilities are excellent and the whole home is always kept very clean and tidy.

Reply from Amy Melia, Divisional Sales and Marketing Manager at Barchester Harper Fields

Thank you so much for your kind words and for taking the time to leave the home a review. The kitchen team loved celebrating your dad's birthday with him and he particularly enjoyed his chocolate bar themed birthday cake that the kitchen team made for him. Thank you again and I will ensure your comments are shared with the team in the home.


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Review from V B (Wife of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has become very calm since moving into Barchester Harper Fields.
The activities, he won't join in group work.
It is nice to know he is well cared for and in a safe place.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your feedback which will be shared with the wider team. We are so pleased that your husband has settled so well. Your husband enjoys one-to-one time with the activity team rather than joining in the wider group and we will continue to support him with this.


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Review from Heather D (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Barchester Harper Fields for just under two months. She has settled in well. The place is lovely and well-kept. The staff are amazing and are very attentive. I am really pleased she is in a place that feels homely, clean and has everything she needs and is looked after by such wonderful,
caring people.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your feedback, we value this and will pass this on to the staff and they will welcome this. We are so pleased that your mum has settled well on the Windsor Community and has made friends where so she likes to socialise in the lounge with them. It always brings a smile to our faces the joy she gets from going to enjoy the enterainment.


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Review from S S (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

New decorations are very nice. My mum enjoys the spa bath. I feel that the menu is very repetitive and vegetarian choices are poor. I would question the nutritional value of items such as "courgette gratin" and ratatouille, alongside mushroom stroganoff or mixed vegetable casserole.
The entertainment,
even taking into account the lack of an entertainment leader, has been very poor. Walks around the grounds is dependent on the weather and numbers limited. There are not many occasions when wheelchair users are taken out. Room visits and pamper sessions are also restricted by staff availability and resources.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for taking the time to send us a review, I really appreciate your comments and have shared them with the required teams to ensure we take this onboard. We have recently recruited an additional activities coordinator and this will ensure a wider variety can be offered and the feedback on the menu has been fed to the Head Chef. Thank you again.


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Review from C M (Daughter of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Barchester Harper Fields as respite care. She has terminal cancer and was finding it hard to cope at home on her own.
She found it hard to adjust at first but did adjust and began to get involved in care home life.
Mum is not too keen on the food as it has deteriorated since she came here,
she only likes a soft diet and there is inconsistency in the quality.
Communication has been patchy at times and Mum's care has been affected by this.
I do feel Mum is safe and on the whole, well looked after.
Consistency with staff has also been an issue.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I am pleased to hear that your mum has settled into the care home life in the Kempton community. I am sorry to hear that communication is not always meeting our expectations as well as yours. I do hope that with the newly introduced keyworker system, this will improve. The head chef and his team in the kitchen have been doing some taster sessions and I know your mum had some feedback on this in recent weeks, so hopefully, she will welcome any positive changes.


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Review from P H (Resident) assisted by family/friend published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Exceeds my expectations as a care home since coming here in March 2024. Staff, generally, are very good however sometimes communication is not the best. Sometimes, I feel my care is rushed (shower, personal care) but realise everyone is under pressure, sometimes short-staffed.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I am pleased to hear that your expectations have been exceeded. I am sorry to hear that communication is not always meeting our expectations as well as yours. I do hope that with the newly introduced keyworker system, this will improve. We do pride ourselves on offering person-centred care and therefore will ask staff to review your care with you as we do not wish for you to feel rushed.


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Review from C Y (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived here for over three years now and been well cared for throughout. The staff are always friendly and attentive.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for the feedback. It is an absolute pleasure to take care of your mum who loves her tea and cake. The staff always love to see her smiling face and warm welcome and like checking the gardens for squirrels and rabbits. She particularly loves talking about her flowers that you have potted outside her bedroom window.


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Review from W T (Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been here since January and have gradually settled in. I have found most of the carers kind and helpful and try to understand what I would like them to do for me.
Some find my spoken English difficult to understand but we do get it eventually.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We are so very pleased that you are settling in well in the Kempton community. The team likes supporting you with your dietary needs and maintaining your independence as per your wishes. We value your feedback and we would like to thank you for taking the time to complete a review for us as it assists us with care and support.


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Review from E M (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Barchester Harper Fields has been excellent. My mother was very distressed in her previous home. Sadly, I think this was down to one individual who seemed to bully staff and residents alike. There is a completely different culture at Barchester and particularly at Epsom Suites. The
care, warmth and compassion is outstanding. Thank you.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to take the opportunity to thank you for the wonderful feedback that the team value. I am so pleased that we have been able to support your mother and her distress has been reduced. It is also lovely to receive feedback in regards to the care that the staff offer.


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Review from Mollie A (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for six months and in that time she has experienced incredibly high-quality care. The staff are always polite and friendly, despite the fact that my mother can be quite rude to them due to her dementia. There is always someone on hand. There is a range of activities
taking place each day which gets my mother out of her room and allows her to socialise and I know that she really enjoys the activities. The care home has a really happy atmosphere and I have no worries at all about leaving my mother there as I know she’s in good hands. And I wouldn't put her in any other care home.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from I A (Friend of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my dear friend at least once a month (since October 2023). She has dementia and is in a safe, secure environment. The home is beautiful, always clean and fresh with outstanding care from wonderful, cheerful, polite, charming, professional staff. I cannot speak highly enough of this caring, tranquil,
warm, clean, happy place.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Wow, what an amazing review, the team will be so pleased to read your comments. We are always striving to provide excellent care and makes it all worthwhile when family and friends witness the care that the team provide. I am so proud to lead this wonderful team.


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Review from R W (Granddaughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited the care home and was pleased to see and feel what a caring environment you provided for all of the residents.
I also felt that all staff were friendly and the home was safe and secure and well-maintained.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to take this opportunity to thank you for your feedback, it is always welcomed as it gives us an opportunity to continue or improve on the care that provide.


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Review from A H (Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Large change of staff in the last month. Some experienced staff have gone, some new carers have difficulty speaking English and understanding menus. Gives the impression that the initial staff selection and training is not good enough. Long-standing activities person now gone, new person is making a
good start. Hope minibus trips resume and weekly entertainments re-start. Feel reassured by talking about safety and security.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from N D (Niece of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is highly recommended by myself after my family member was here. The team are fantastic and the manager is so understanding and very helpful, very approachable and brilliant with residents and staff. They always have activities going on.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Diane B (Daughter-in-law of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a big thank you to all the staff who worked on Christmas Day and looked after my mother-in-law and her cousin who came for the day and enjoyed Christmas dinner together. This is something that they had done together for many years prior and means a lot to them both. They said
the dinner was lovely and so much of it and that one staff member, in particular, was wonderful looking after them and they had a fabulous time. Thank you.
I would also like to say that all the staff are amazing in what they do and that without them we would be lost, they are there not only for my mother-in-law but also for us and nothing is ever too much trouble and they always go the extra mile.
Thank you

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Heather K (Friend of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I popped in to visit my dear friend and had a fantastic Friday afternoon, thanks to the wonderful activities co-ordinator and her team. Everyone got involved in karaoke and we were all singing and dancing. Definitely the place to be on a Friday afternoon. Thank you so much for all the fun and entertainment.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jayne L (Friend of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend today, Friday 3rd November. The entertainment for the afternoon was cancelled so the activities co-ordinator and the team delivered a fabulous afternoon of games and karaoke.
What a great afternoon.
Well done girls. Everyone had a great time.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harper Fields

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Barchester Harper Fields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.680 for Barchester Harper Fields is calculated as follows: ( (234 Excellents x 5) + (67 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 316 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Harper Fields is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (9)

Hayley

Hayley Wilkinson

Job Title: General Manager

Joined: 2020

Hello, I am an experienced nurse and have been working at Harper Fields for some time now as a clinical lead so I know the residents and team really well. I am thrilled to be General Manager, my mission is to support our residents in every way and constantly seek to improve their lives with quality care and their well-being needs also.


Maria

Maria Jacks

Job Title: Administrator

My name is Maria, I am the Home Administrator. I support Hayley the General Manager and all the team members.
My role is varied and busy which I enjoy. It’s great to meet our new residents and see them settle in at Harper Fields and get to know and support their families too.


Binish

Binish Rashid

Job Title: Staff Nurse

Hi,
I am Bini a Staff nurse here at Harper Fields, I am passionate about my job and love working here. I enjoy working with the elderly and delivering excellent person-centred care.


Sharaniya

Sharaniya Thayanantham

Job Title: Reception/Admin

Joined: 2022

My name is Sharaniya and I am the Receptionist and Admin Assistant I support our Home Administrator. I enjoy a mixture of duties, I like working in a busy environment and being part of a great team. I love meeting our residents and their families.


Malgorzata

Malgorzata Bartoszek

Job Title: Head House Keeper

Hi am the Head housekeeper at Harper Fields


Dee

Dee Thompson

Job Title: Nurse

Joined: 2020

I am a Registered General Nurse at Harper Fields. I have been qualified since 2015 and I am very passionate about my role. I have previously worked as a community nurse where I gained lots of skills and knowledge over the years. I have particularly enjoyed mentoring student nurses


Ramona

Ramona Morar

Job Title: Nurse

Joined: 2020

I have been qualified since 2012 as a General Nurse in Romania. I have worked with patients with brain injury, dementia and challenging behaviour. I love helping people. I am passionate about providing a high standard of care to the people that I look after


Busi

Busi Nkoma

Job Title: Nurse

Joined: 2022

I am an RGN, I enjoy the support that I have received from the management ever since I started working at Harper fields. They are always there to listen to all my needs be they social or work-related, Harper Fields is like a second home to me. I love working with the elderly & ensuring they receive excellent care & are happy living in our home. I passed the nursing qualification OSCE first time, I am really proud of this achievement.


Kareem

Kareem Muhammad Ghali

Job Title: Nurse

Joined: 2022

I am an RGN, I love working at this amazingly diverse lovely Care home, Harper Fields! I’m really proud of being a Registered Nurse & I believe, just like how Maya Angelou put it, “In Nursing, you have the opportunity to heal the mind, soul, heart, & body of your patients. They may forget your name, but they will never forget how you made them feel.”


I am passionate about caring for the elderly & ensuring they receive quality care and feel comfortable and safe in our care. I passed the nursing qualification OSCE, I am really proud of this achievement.


Frequently Asked Questions about Barchester Harper Fields

What types of Care is Barchester Harper Fields registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Harper Fields provide?

Palliative Care is an additional type of care provided.

How many Rooms does Barchester Harper Fields have?

There are 80 Single Rooms.

What are the Facilities & Services at Barchester Harper Fields?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Harper Fields to the centre of Coventry?

6.0 mile(s) as the crow flies, distance by road may be significantly further.