Barchester Harper Fields

Albany Lane, Balsall Common, Coventry CV7 7SR
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9.7 110 Reviews
  • Barchester Harper Fields, Coventry
Barchester Harper Fields makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Harper Fields

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Wilkinson (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Harper Fields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,581

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Harper Fields to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available


Barchester Harper Fields Reviews (110)

Total of 110, showing 41-60
9.7

Barchester Harper Fields has a Review Score of 9.7 (9.680) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Harper Fields has 110 reviews.

Overall Experience

  • 78
  • 25
  • 4
  • 3
  • 0

Date Published

110
6
14
27
83

Review from Steve A (Son of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my father received was first class. Everyone of the staff were wonderful and couldn't do enough for my Dad. Lots of entertainment to keep residents busy. Dad really enjoyed his time there. The care home is just lovely. Well done and thank you.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your lovely feedback and kind words. We are so pleased that your father was happy with his stay, we look forward to seeing him again. I will certainly pass on all of your comments to the team and ensure the activities team know he enjoyed the entertainment and activities programme.


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Review from C S (Husband of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class team of dedicated people in a large friendly homely atmosphere, from management, administration, reception, carers and in particular my wife's situation. Excellent nursing staff. Well done everyone.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so very much for your wonderful feedback, the whole team will be overjoyed to read this. It was a pleasure for us all to be involved in looking after such a lovely lady and the whole family.


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Review from Warren J (Regular Volunteer) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harper Fields and their staff showed such care and respect for their residents upon my recent visit there. The residents are also among some of the happiest that I've met and love to be entertained.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to thank you for your amazing feedback. It is brilliant that we have the pleasure to make a difference to residents and we are lucky we have a chance to make them happy.


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Review from R E (Son of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely greeting by staff. Great friendly helper. All good, lovely staff and they are very friendly. They are a great help for my mum.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your wonderful words and feedback on our team and care. It is so important that our residents and their families feel welcomed and supported at all times. It is lovely to hear you are happy with how we are supporting your Mum, we are glad she is settling so well.


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Review from M H (Son of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been amazing. They made dad feel very welcome as has the whole team. Thank you.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to thank you for your valued feedback. I am so pleased to hear that the staff have welcomed your dad and it's lovely to hear how amazing they have been. As we also use feedback to improve I shall ask our Head Chef to spend some time with your dad to see if we can improve in this area.


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Review from J W (Friend of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Hurrah" for Barchester Harper Fields, of many I have researched this was definitely the best one. The lovely, helpful and friendly staff always with a pleasant smile and happy. My friend is looked after so well and is now settled and happy. He loves all the activities especially the concerts and singing.
I will always recommend this home to anyone

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to thank you so much for your valued feedback. We are so lucky to have so many friendly and happy staff. It truly is the best care home I have ever managed and the great care and activities is wonderful.


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Review from V B (Daughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the respite care my father has had on two occasions. The room is spacious, light with a lovely view across the courtyard area.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I am so pleased to hear that you have been pleased with the respite care we have given you. We really are able to support families having a valuable rest to keep loved ones at home for as long as they can and that is so heartwarming.


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Review from T B (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from entry to when we leave highly recommend.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so much for your feedback. As always we really appreciate this. I will ensure your kind words are passed onto the team that are looking after your lovely mother. The pleasure really is ours.


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Review from J K (Friend of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, caring home, one of the best I have seen.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

What wonderful feedback; thank you for taking the time to write this review. We really do appreciate our residents choosing us and their family and friends. The team will be thrilled with the 5 star scoring in all aspects of our care and services.


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Review from M C (Son of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home's ethos is one of care. All the general managers are qualified nurses by profession, which means that the resident's needs are understood and prioritised. This filters down through the care home and is apparent in all aspects.
Facilities are first class with comfortable TV longes, social
dining rooms, a coffee lounge and even a hairdressing salon. The atmosphere is full of kindness, happiness and care, and my mum feels happy, safe and at home. Residents relax and freely interact, even visitors don't want to leave!
The food is excellent, with varied choices and menus at all mealtimes. Residents normally eat in the dining room, which encourages them to eat more, but they have the option of dining in their bedroom if they prefer to do so that day. Mum's ensuite bedroom is clean and tidy and of a good size with everything you need on hand.
The staff are extremely kind and helpful, nothing is too much trouble. Events and entertaining are organised on a regular basis, now Covid restrictions are being eased.
Overall, the home couldn't be any better, so thank you all so much for looking after my mum so well.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to thank you for your valued feedback. The team work extremely hard as you see on your visits and the Windsor staff will be so pleased to hear your amazing feedback. We get so much joy caring for your mum and we also like welcoming you also.


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Review from D F (Respite Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a knee replacement, I needed care home help for 2 weeks whilst I regained sufficient mobility to look after myself. I chose Barchester Harper Fields because of its convenient location and previous contact with a resident. Every facility and service I required was provided with friendly care
and consideration, but my lasting impression was the high level of understanding and support offered to those residents who needed long term care and suffered medical and mental problem which were unlikely to improve.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Staff were are so pleased to hear that you had a pleasant stay with us and you had a chance to recover from your surgery during your stay.


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Review from M E (Son of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Harper Fields provide great care for my mom. The care staff are golden and the receptionists are helpful and do their best to advise, guide us concerning the situation we have not got to cope with due to our mother's dementia, meaning she must remain in a care home. Our worries are now that will we
be able to meet the fees in the future as we dearly want our mom to remain where we know she is safe and secure.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your lovely feedback that will be shared with all team members. We are so pleased mum has continued to remain safe and secure.


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Review from B C (Niece of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring, keen, but not much activity due to lockdown and the easter bank holiday. The room was clean and modern. The food, there was a good choice each day.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We continue to be proud that we have a caring team that can offer great facilities and food. We have recently recruited a second activity staff member and can offer activities 7 days a week which is truly wonderful, so thank you for your feedback. It truly enables us to improve continuously.


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Review from Emma M (Niece of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Harper Fields always go out of their way to offer a personal and caring relationship to my aunty. It's lovely to see her loved as I love her. It means so much when you are unable to take care of them yourself.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to take the opportunity to thank you for the lovely feedback that you have provided about the care of your Aunt, the staff will be delighted to receive this. We are so pleased we are able to continue to provide excellent care that you are grateful for.


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Review from Carolyn A (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents began their experience with Barchester Harper Fields in 2016-2017 for respite. They then moved in, in October 2018. Dad is 99 and Mum 98 with dementia. It is due to the excellent care in Harper Fields they are still with us. They have both had major health setbacks but the care has been kind
and compassionate always and positive. Meanwhile, the chef(s) have cooked food which is exactly right for them, while the home is kept clean but always inviting. Any occasion is celebrated. I can't thank everyone enough!

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your wonderful feedback, the team will really appreciate reading your comments. It must have been a very difficult time for you with both your parents moving in to care and I am so happy that you feel comforted and confident in the care they are receiving at Harper Fields.


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Review from Victoria M (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Harper Fields, in particular, has been a beacon of good practice during the Covid pandemic. Most importantly, the measures put in place have kept my mother safe, but also every effort has been made to keep my family in touch so that we were confident that our mother was happy and enjoying
life as much as possible. My heartfelt thanks to all staff who have put their own lives second to that of their charges. True vocation.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so much for the amazing feedback that you have provided us with. I will pass this on to the community that your lovely mother is living in. We value your feedback and it is truly wonderful to read what a positive experience you have received.


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Review from A W (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was fantastic to be able to visit my mum in her room this week. It made a huge difference to us both. Thanks to all staff for making this safe to happen.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We are all so pleased that we are able to welcome you back safely. The smile on your mum's face made all the effort worthwhile. We thank you once again for the amazing feedback.


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Review from K J (Friend of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always treated politely, COVID test explained clearly and consent form completed. Residents room clean and tidy. One criticism was, I popped to the toilet and had to advise staff member that the soap dispenser was empty.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your feedback that we have received. I am pleased to hear that you recently had a welcomed visit and were satisfied with the testing regimes. I do apologize that we were not quite up to our expected standards, and I will ensure that this is shared with our Housekeeping team, so that we can improve in the future. We look forward to seeing you again soon.


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Review from Tim B (Son of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a most challenging year, and I've been very concerned about mum, 94 being in a care home given, many adverse news reports, but the care and n nursing staff at Haper Fields have been outstanding at keeping mum safe, well and in good spirits through all the
challenges of COVID.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to take the opportunity to thank you for the feedback, and I will share this with the team. I am emotionally overwhelmed with the amazing team that has continued to remain so resilient and so wonderfully happy and supportive to each resident; it has been a pleasure to also take care of mum during this time. She, like many others, have continued as normal - the amount of respect we have for the residents in this generation we cannot put into words.


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Review from G M (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Harper Field are great and make you feel part of the family. My mam is in the Windsor suite, and the staff there are an asset to the company. Nothing is too much trouble, and treat my mum with so much care and consideration. In such difficult times, I'm so lucky she is in the care of
Harper Fields.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to thank you for the great feedback which we value so much. I will share your views with the wonderful team on Windsor. We will all continue to live up to your expectations and provide wonderful care to your lovely mother; it really is our pleasure to look after such a lovely lady.


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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Barchester Harper Fields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.680 for Barchester Harper Fields is calculated as follows: ( (234 Excellents x 5) + (67 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 316 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Harper Fields is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (9)

Hayley

Hayley Wilkinson

Job Title: General Manager

Joined: 2020

Hello, I am an experienced nurse and have been working at Harper Fields for some time now as a clinical lead so I know the residents and team really well. I am thrilled to be General Manager, my mission is to support our residents in every way and constantly seek to improve their lives with quality care and their well-being needs also.


Maria

Maria Jacks

Job Title: Administrator

My name is Maria, I am the Home Administrator. I support Hayley the General Manager and all the team members.
My role is varied and busy which I enjoy. It’s great to meet our new residents and see them settle in at Harper Fields and get to know and support their families too.


Binish

Binish Rashid

Job Title: Staff Nurse

Hi,
I am Bini a Staff nurse here at Harper Fields, I am passionate about my job and love working here. I enjoy working with the elderly and delivering excellent person-centred care.


Sharaniya

Sharaniya Thayanantham

Job Title: Reception/Admin

Joined: 2022

My name is Sharaniya and I am the Receptionist and Admin Assistant I support our Home Administrator. I enjoy a mixture of duties, I like working in a busy environment and being part of a great team. I love meeting our residents and their families.


Malgorzata

Malgorzata Bartoszek

Job Title: Head House Keeper

Hi am the Head housekeeper at Harper Fields


Dee

Dee Thompson

Job Title: Nurse

Joined: 2020

I am a Registered General Nurse at Harper Fields. I have been qualified since 2015 and I am very passionate about my role. I have previously worked as a community nurse where I gained lots of skills and knowledge over the years. I have particularly enjoyed mentoring student nurses


Ramona

Ramona Morar

Job Title: Nurse

Joined: 2020

I have been qualified since 2012 as a General Nurse in Romania. I have worked with patients with brain injury, dementia and challenging behaviour. I love helping people. I am passionate about providing a high standard of care to the people that I look after


Busi

Busi Nkoma

Job Title: Nurse

Joined: 2022

I am an RGN, I enjoy the support that I have received from the management ever since I started working at Harper fields. They are always there to listen to all my needs be they social or work-related, Harper Fields is like a second home to me. I love working with the elderly & ensuring they receive excellent care & are happy living in our home. I passed the nursing qualification OSCE first time, I am really proud of this achievement.


Kareem

Kareem Muhammad Ghali

Job Title: Nurse

Joined: 2022

I am an RGN, I love working at this amazingly diverse lovely Care home, Harper Fields! I’m really proud of being a Registered Nurse & I believe, just like how Maya Angelou put it, “In Nursing, you have the opportunity to heal the mind, soul, heart, & body of your patients. They may forget your name, but they will never forget how you made them feel.”


I am passionate about caring for the elderly & ensuring they receive quality care and feel comfortable and safe in our care. I passed the nursing qualification OSCE, I am really proud of this achievement.