Barchester Harper Fields

Albany Lane, Balsall Common, Coventry CV7 7SR
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9.7 110 Reviews
  • Barchester Harper Fields, Coventry
Barchester Harper Fields makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Harper Fields

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Wilkinson (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Harper Fields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,581

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Harper Fields to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available


Barchester Harper Fields Reviews (110)

Total of 110, showing 61-80
9.7

Barchester Harper Fields has a Review Score of 9.7 (9.680) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Harper Fields has 110 reviews.

Overall Experience

  • 78
  • 25
  • 4
  • 3
  • 0

Date Published

110
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Review from Malcolm (Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently stayed for a weeks care and was very well looked after from start to finish. The food was excellent and was adapted with no issues, to my gluten-free diet. I would certainly use the services again

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your valued feedback. I am extremely proud that we have been able to offer you an excellent respite stay and look forward to seeing you again soon. It really was our pleasure.


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Review from Diane B (Wife of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I continue to appreciate the care given to our loved one in a beautiful home. Even during this difficult time, we are kept updated each time we telephone. Sometimes advised to not actually speak to our relative if it has been an upsetting time for him. This arrangement we had agreed
to some time ago ad appreciate it. We have always said and continue to say that we could not wish for a better home and staff. We continue to feel content that the care and support is always there for us all.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Your feedback that you have provided us is overwhelming. We are all so pleased that we have met your expectations and we will continue each and every day to provide high-quality care to your amazing husband and father. Thank you for the wonderful feedback.


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Review from M C (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Huge thanks to all staff for caring for my father when we have not been able to be with him. The whole family is very grateful to everyone at Harper Fields.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for taking the time to provide this valued feedback. The team in the community are really delighted and get lots of enjoyment looking after your lovely dad.


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Review from Lynne R (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. It is so light, fresh and clean. I love going to the coffee bar with my mum and having a chat with the other residents and their families. The staff are fantastic, so caring and kind. There have been issues with managers in the past, nut all seems to have settled down with
a great team now.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you Lynne for your lovely feedback which I have shared with the team. We look forward to welcoming you back into our coffee shop as soon as we can. I agree that we have such a caring team who have the residents at the heart of everything we do.


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Review from Neil C (Husband of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Harper Fields for some 2 and a half years and looks the best I've seen her during that period. She is in one of the dementia units where she is clearly receiving excellent care. Well done to all the staff who care for her.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you Neil for your wonderful feedback, the team will be very pleased to hear your message of thanks. I know that they take great pride in providing care to your lovely wife.


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Review from Carolyn H (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a wonderful respite stay at Harper Fields. She looked so happy, relaxed and alert, much like my mum of days I thought had gone. Well done to you all at Harper Fields and a heartfelt thank you.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so much for the wonderful feedback. We loved the opportunity to look after your mum, her presence is missed at Harper Fields but it truly is a privilege to have helped her in her difficult times. I really hoped we help with her apprehensions of coming to a care home. We will continue to provide the high-quality care that we are all very proud to provide. Once again thank you from the team at Harper Fields.


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Review from James G (Son of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harper Fields has provided my mother with an excellent standard of care in what has been very challenging circumstances. The friendly, experienced and helpful staff have all made great efforts to accommodate my mum's many needs. The food, facilities and all-round care have proved a real winner and Mum
has been able to return home healthier and more able to cope. Thank you.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We really appreciate your kind feedback. It was a pleasure to care for your mum. Like I said when she is able it will be lovely to welcome her back for a chat and a cup of tea. Thank you from all of the team.


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Review from P G (Friend of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor to Harper Fields since its opening 8 years ago when my lifelong friend became a resident. My cousin was also a resident for over 2 years. Throughout this period both received a very high standard of overall care.
The care given initially on Warwick, and then on Windsor,
as my friend's dementia progressed has been magnificent. The nursing leadership and care support on memory lane have allowed my friend to retain the dignity that could so easily have been lost.
Many thanks to all involved in achieving the above.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We thank you for the amazing feedback; the staff on Windsor get a great deal of satisfaction caring for your loved one.


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Review from K B (Husband of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not imagine being more pleased with the level of care and attention that the staff at Haper Fields give to my wife.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

What wonderful feedback, thank you so much for taking the time to write this review. I will pass your message on to the team, it means such a lot to know you are content and happy with the care your wife is receiving at Harper Fields.


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Review from Susan S (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was suffering from dementia and became a resident on Windsor at Harper Fields Balsall Common. He was looked after by two members of staff in particular and all the team. The care he received was excellent and the staff all took my Dad into their hearts. Words cannot express how grateful we are
for all that they did for him especially in such difficult circumstances with the Coronavirus. Although my Dad has recently passed away, the end of life care that he received was exemplary and we will never be able to thank them enough. Many many thanks.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so much for giving us this wonderful feedback, especially at such a difficult time. We are proud that your Dad's time with us was a comfort to you that he was cared for with genuine passion and kindness. Having a loved one in a care home during Coronavirus could not have been an easy journey for you or your family so once again thank you for taking the time to write your review, the team who cared for your Dad will really appreciate it.


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Review from K B (Husband of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is looked after with care and even affection. In pre-covid times, there were always activities and entertainment, though she was reluctant to take part on occasions. Her medical conditions are constantly monitored, and there seems to be a close link with local GP service, which is reassuring.
I feel my wife is in safe hands.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so much for taking the time to write a review for our home, we really appreciate your kind words and I will share your feedback with the team who care and support your wife. It is lovely to hear you feel reassured with the care she is receiving. We are glad to say activities have continued throughout recent months although they have been adapted to the times, I am glad your wife has chosen to be involved in some of the events and activities.


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Review from C M (Daughter of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Harper Fields for nearly four years. She has always received excellent care. My sister and I have noticed a great difference in the staff since the new manager was employed. She has given staff support and guidance, and the atmosphere in the home is so much more relaxed and happy.
She is very supportive to the relatives and residents; keeping them informed of medical and social issues. Thank you.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Harper Fields

Thank you for your extremely positive review and rating. We are so pleased that you are happy with your mom's excellent care received at Harper Fields. In addition, thank you for the feedback towards our newly appointed manager - she will be delighted to read such lovely comments.


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Review from A B (Daughter of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the last seven months, I have had both my elderly parents in Harper Fields. The staff on Kempton Suite n particular have been warm, friendly and very caring. They are supportive of the family as well as the residents and provide exactly the standard of care I was hoping to find. I can't praise them
highly enough.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Harper Fields

Thank you for your positive feedback. We are very pleased that you are happy with the care both your parents receive and that this care extends to the wider family. The team at Harper Fields are dedicated to delivering excellent care so we are delighted you and your parents have benefited.


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Review from K G (Daughter-in-law of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with my Mother in Law's care on Kempton Suite at Harper Fields. Her room is lovely and the communal areas homely and clean. The staff on Kempton Suite are wonderful. They are kind and friendly and are genuinely fond of my Mother in Law. They also make us very welcome when we visit.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Harper Fields

Thank you for your wonderful review. The team will be so proud to hear your kind comments. Harper Fields have a very dedicated team who work extremely hard to provide a homely and loving environment for all our residents and visitors alike.


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Review from W B (Son of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to the Kempton Suite only. A well-led suite within Harper Fields. My Mother is very well looked after, with staff regularly updating the family both face to face and by telephone. visiting is always a positive experience. The room and communal areas are clean and tidy and the staff
unfailingly polite and good-humored.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Harper Fields

Thank you for your positive review. We are really pleased to hear that you are happy with the care your mother receives and that you receive regular communication from the staff team in various forms. The Team at Harper Fields work tirelessly to provide a warm and welcoming environment for all our visitors and we look forward to when you will be able to visit again. We will ensure your comments are fed back to the team.


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Review from C W (Friend of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided to my good friend on Kempton has been excellent. I am really pleased with the support provided and nothing is too much trouble. My friend is very happy in Kempton Unit.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Harper Fields

Thank you for taking the time to leave a review. We are very proud of the excellent care our team at Harper Fields strive to deliver each and every day. We are delighted to hear how happy your friend is living at Harper Fields Care Home.


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Review from Joan N (Daughter of Resident) published on 2 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 4 weeks of his life being cared for in Harper Fields. My family and I were delighted with the care he received during this time and, in addition, the kindness shown to us. The staff ensured that all my father's needs were met and that we, the family, were well looked after.
A big thank you to everyone involved.

Reply from Gwen Agbeko, General Manager at Barchester Harper Fields

It was a pleasure for the team to care for your father during the last few weeks as well as support the family. Thank you for your lovely and kind words.


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Review from E S (Respite Resident) assisted by family/friend published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a warm welcome when I arrived on Thursday 23rd May. Everyone was so cheerful and kin. My family and I were impressed by the comfortable surroundings and tasteful décor and cleanliness. My compliments are to the catering and dining room staff and all those who cared for the residents.
It has been
a pleasure to met everyone in the care home and I felt safe at all times and enjoyed my stay.

Reply from Gwen Agbeko, General Manager at Barchester Harper Fields

It was a pleasure looking after you. We look forward to seeing you soon.


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Review from J E (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All good, except unfortunately during mum's two-week respite stay the carer in charge pointed it out and apologised that none of her washing had been done over the two week stay period. So we had it all to do on her return. Fortunately, she had been supplied with sufficient clothes for her stay, by
us. Carer in charge said normally washing would have been collected every day! This may be because we supplied a linen basket - but only for dirty washing deposition, nothing ever collected.

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Review from R F (Nephew of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously visited the home both on my own and with my uncle and were most impressed, we were not disappointed with the home during my uncle's stay of 8 days.
He enjoyed talking with staff, the meals were excellent and room was superb with privacy and country view from window.

Reply from Deborah Cheshire, Manager at Barchester Harper Fields

Thank you for your positive feedback I will share this with all of the staff. Glad your uncle enjoyed his stay with us.


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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Barchester Harper Fields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.680 for Barchester Harper Fields is calculated as follows: ( (234 Excellents x 5) + (67 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 316 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Harper Fields is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (9)

Hayley

Hayley Wilkinson

Job Title: General Manager

Joined: 2020

Hello, I am an experienced nurse and have been working at Harper Fields for some time now as a clinical lead so I know the residents and team really well. I am thrilled to be General Manager, my mission is to support our residents in every way and constantly seek to improve their lives with quality care and their well-being needs also.


Maria

Maria Jacks

Job Title: Administrator

My name is Maria, I am the Home Administrator. I support Hayley the General Manager and all the team members.
My role is varied and busy which I enjoy. It’s great to meet our new residents and see them settle in at Harper Fields and get to know and support their families too.


Binish

Binish Rashid

Job Title: Staff Nurse

Hi,
I am Bini a Staff nurse here at Harper Fields, I am passionate about my job and love working here. I enjoy working with the elderly and delivering excellent person-centred care.


Sharaniya

Sharaniya Thayanantham

Job Title: Reception/Admin

Joined: 2022

My name is Sharaniya and I am the Receptionist and Admin Assistant I support our Home Administrator. I enjoy a mixture of duties, I like working in a busy environment and being part of a great team. I love meeting our residents and their families.


Malgorzata

Malgorzata Bartoszek

Job Title: Head House Keeper

Hi am the Head housekeeper at Harper Fields


Dee

Dee Thompson

Job Title: Nurse

Joined: 2020

I am a Registered General Nurse at Harper Fields. I have been qualified since 2015 and I am very passionate about my role. I have previously worked as a community nurse where I gained lots of skills and knowledge over the years. I have particularly enjoyed mentoring student nurses


Ramona

Ramona Morar

Job Title: Nurse

Joined: 2020

I have been qualified since 2012 as a General Nurse in Romania. I have worked with patients with brain injury, dementia and challenging behaviour. I love helping people. I am passionate about providing a high standard of care to the people that I look after


Busi

Busi Nkoma

Job Title: Nurse

Joined: 2022

I am an RGN, I enjoy the support that I have received from the management ever since I started working at Harper fields. They are always there to listen to all my needs be they social or work-related, Harper Fields is like a second home to me. I love working with the elderly & ensuring they receive excellent care & are happy living in our home. I passed the nursing qualification OSCE first time, I am really proud of this achievement.


Kareem

Kareem Muhammad Ghali

Job Title: Nurse

Joined: 2022

I am an RGN, I love working at this amazingly diverse lovely Care home, Harper Fields! I’m really proud of being a Registered Nurse & I believe, just like how Maya Angelou put it, “In Nursing, you have the opportunity to heal the mind, soul, heart, & body of your patients. They may forget your name, but they will never forget how you made them feel.”


I am passionate about caring for the elderly & ensuring they receive quality care and feel comfortable and safe in our care. I passed the nursing qualification OSCE, I am really proud of this achievement.