Barchester Harper Fields

Albany Lane, Balsall Common, Coventry CV7 7SR
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9.7 110 Reviews
  • Barchester Harper Fields, Coventry
Barchester Harper Fields makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Harper Fields

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Wilkinson (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Harper Fields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,581

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Harper Fields to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available


Barchester Harper Fields Reviews (110)

Total of 110, showing 81-100
9.7

Barchester Harper Fields has a Review Score of 9.7 (9.680) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Harper Fields has 110 reviews.

Overall Experience

  • 78
  • 25
  • 4
  • 3
  • 0

Date Published

110
6
14
27
83

Review from J R (Friend of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today my friend and I enjoyed a lovely walk around the very well kept grounds. Lovely blend of colour. We then had a nice hot drink and a beautiful piece of cake in the coffee lounge.
All the staff are to be complimented for creating such a relaxing, caring environment. Thank You.

Reply from Deborah Cheshire, Manager at Barchester Harper Fields

Thankyou for your lovely review. Lovely to hear that you had a lovely visit.


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Review from B P (Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent stay for 3 weeks.
Very happy and wonderful support by dedicated staff. Very caring with plenty of time for help and support.
Would certainly recommend Harper Fields to friends and family.

Reply from Deborah Cheshire, Manager at Barchester Harper Fields

Thank you for your positive review I will share this with all the staff. It was a pleasure to care for you.


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Review from Sally C (Respite Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcomed by senior staff on arrival.


Pleasant room with windows overlooking the garden.


Requested a quiet room and got one. Good size bathroom/shower.


Carers generally good and attentive to my needs. A bit slow/late getting me up and showering (by 10.30 am). I now have colitis and it took a

few days to sort a suitable diet.


Overall a pleasant and satisfactory 2 week stay.


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Review from Valerie B (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had an extended time in hospital after a fall which resulted in additional complications on his discharge. He spent 11 days in another care home but we were unhappy with his care and transferred him to Barchester Harper Fields. It was the best thing we could have done! He is more alert,
his medical and care needs are being met and he has staff around him who really do care. They encourage him to get out of bed and he looks clean and fresh whatever time of day we visit him. The management and administrative staff have supported our family on a difficult journey but we are sure now his short stay has become long stay. He will settle into life at Barchester Harper Fields and we know we have the confidence that his needs are being met in such a friendly supportive and attractive environment.

Reply from Deborah Cheshire, Manager at Barchester Harper Fields

Thank you for your lovely comments Valerie I shall share this with all the staff on Warwick Unit


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Review from S B (Son of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support Mum has received in the last 2 years from everyone at Harper Fields has been truly wonderful and we are so grateful to have found a deeply loving and professional team of people, in a first-class residential environment. Mum is 101 years old, very frail and with vascular dementia
but we are content in the knowledge that they understand her needs completely and show such loving kindness and respect to her every day that we have no worries at all about her care. She is dressed beautifully every day, always happy and is encouraged to take part, wherever possible, in activities both on and off-site. We never feel that she is in any way at risk since staff are always visible and on hand, and are led by excellent and supportive management. We are convinced that the love and care she receives has enabled her to reach this magnificent age. We have no hesitation in recommending Harper Fields as a truly superb care home.

Reply from Deborah Cheshire, Manager at Barchester Harper Fields

Thank you for your lovely review. I will share this with all the staff on Epsom.


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Review from Mary G (Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care here. I like to join in with all the facilities when I can. There is a great variety of trips out which I go on when I feel able. The food is made and served with care.

Reply from Deborah Cheshire, Manager at Barchester Harper Fields

Thank you for your lovely review I will share this with all the staff


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Review from Chris R (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Harper Fields since May 2017. I feel that he has very good care and he's generally happy living here given the nature of his physical and emotional problems. He has involvement with good activities and is fed well. I feel reassured that he is cared for well at Haper
Fields and have peace of mind.

Reply from Deborah Cheshire, Manager at Barchester Harper Fields

Thank you for your review Chris It means a lot to us all knowing that you are happy with your fathers care at Harper Fields


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Review from Bertie (Daughter of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Father has been a resident here for 18 months. When he first stayed here the for respite after a hospital admission, the home was great. Call bells answered promptly and plenty of staff on hand to help. After a second hospital admission, he became a resident here and the service plummeted. Now call
bells are left unanswered, especially during meal service, as there seemingly aren’t enough staff to do both. The staff are very poorly managed. No one seems to follow my Fathers care plan, we realised after finding one of his tablets on the floor, that he wasn’t being supervised when given his medication. They seem unable to adapt to my Fathers changing needs. We are currently seeking an alternative home.

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Review from Gail H (Daughter of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Harper Fields for 5 months now. I visit my mum every day and have found all the staff to be excellent, showing care and compassion. The entertainment team are all exceptional showing patience and respect to all the residents and organising excellent trips and activities.
The home itself has a warm, welcoming feeling and the coffee bar works really well with residents and visitors.

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Review from E S (Friend of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harper Fields is a warm, caring environment. Residents are treated with kindness and dignity. Activities are numerous and well planned, giving residents an opportunity to take part in things that interest them from cooking, gardening, to days out and theatre trips. There is a happy atmosphere at the
home.

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Review from I F (Son of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 6 months and throughout this time it has always been a pleasure to visit her.
The staff are always full of energy, pleasant and knowledgeable about her day, eating, moods etc. My mother although she can't articulate her feelings is always smiling and clearly happy.
She enjoys joining in the many activities despite many of those being new to her. I thoroughly recommend Harper Fields.
(regarding value for money it is very expensive and whilst the care is excellent one feels after 45 working years you paying tax and NI the government should make a contribution to caring for the elderly)

Reply from Deborah Cheshire, Senior General Manager at Barchester Harper Fields

Thank you for your positive review I shall share this with all of the Staff at Harper Fields.


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Review from David C (Nephew of Resident) published on 2 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been a resident at Harper Fields for Five Years, being one of the first when it opened in 2012, and during that time our family have been extremely satisfied with the care and attention she has received.


The whole Harper Fields team from the management, administration, nurses, carers,

activities, catering and general support staff could not be more helpful. On our regular visits, any one of the care team can give us an update on how she has been since our previous call.


The most important aspect of this organisation is that the care and support provided is of a consistently high standard which gives the whole family peace of mind that any resident is well looked after.
Therefore, Harper Fields comes Highly recommended.


Reply from Deborah Cheshire, Senior General Manager at Barchester Harper Fields

Thank you David for your positive review I shall share this with all of the staff


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Review from J M (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quite nice and friendly.
Pleasant surroundings.
Staff quite caring - would be good to have more staff, not enough.

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Review from Sue C (Daughter of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the nurses, carers, events organisers and managers, Very caring. Plenty of good quality food.
Nothing seems too much trouble for my mum. She is treated affectionately by all the staff.
The furnishings are excellent, the building is purpose built. My mum enjoys the trips by minibus
in a wheelchair.

Reply from Debbie Cheshire, Senior General Manager at Barchester Harper Fields

Thank you for your positive review Sue. It was lovely to meet you and will pass on your feedback to all the staff who look after your mum.


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Review from Jennfer R (Daughter of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The care home has an institutionalised feel. Whilst early on in my mothers care the staff were attentive in ensuring any buzzers were answered quickly, once she had become an established resident the level of care dropped and during meal times call buttons would not be answered for a couple of hours
(due to staffing levels ). Although the building itself is suitably impressive staff have no time to engage with residents unless to service their needs as quickly as possible. During the later weeks of my mother's life she was left unattended for long periods of time - surely the home could employ some unskilled staff to simply take time with residents treating them like people, reading to them, listening to their stories, playing board games, engaging in debate etc.?
Unfortunately, the 'care ' has become functional rather than emotional as time means money to the companies running care homes (as demonstrated by the fact that full charge is made up to 2 weeks after death).

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Review from B G (Wife of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in "Memory Lane " unit at Harper Fields for almost 12 months suffering from Parkinson's and Dementia. My family and I have been more than satisfied with the care and support he has been provided with. The staff are all most caring and kind and nothing is too much trouble. All the
residents are treated with dignity and respect and the whole atmosphere of the home is most friendly.

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Review from Janet C (Wife of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Harper Fields care home in the four years I have been here looking after my husband a very warm, friendly place. It's like you are walking into your own home and family. The carers are so hard working wish they could have more help. Everyone works hard trying to look after our loved
ones at the very best of their ability. They are all very professional in whatever role they from the chef to the gardeners who keep the garden's so beautiful and a pleasure to go and sit in or walk in. If you have to be somewhere make it Harper Fields.

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Review from Helen P (Daughter-in-law of Resident) published on 14 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has advanced dementia. In her previous care home, she had given up. She was lonely, she was confused, anxious and wanted to die. Her behaviour was labelled as 'challenging' and the staff found her difficult to deal with. We felt lost and utterly hopeless.
Then we found Harper Fields
and the change for my mother in law has been profoundly positive. Harper Fields give her friendship, support and a quality of life we never thought possible. She goes swimming, on trips to the theatre and routinely trounces the other residents at skittles. She has made friends - with residents and carers - who genuinely seem to love her and like having her around. She is valued and cared for.
The atmosphere is warm and genuine. She may live her life in the moment, but that moment is generally a happy one. Now, when we say goodbye at the end of a visit, she doesn't cling to us and cry. She hugs us warmly, then turns around and goes back to have a cuppa with her friends.

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Review from Paul (Partner of Resident) published on 18 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the personal care for my mother - the attention to her medical and other needs, social care, e.g. bed movement, feeding, toileting etc. We have open access and the care home helped us to recently celebrate her birthday. I regularly talk to her care staff and managers and continue
to fully appreciate all of the support provided by the home.

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Review from Susan C (Daughter of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very reluctant to give up her home and enter a care home. However she now thinks it was a good choice. She still obviously misses having her own home but she says she feels safe and all her needs are met. There is always someone to talk to - be it staff or fellow residents, so she never
feels lonely.

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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Barchester Harper Fields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.680 for Barchester Harper Fields is calculated as follows: ( (234 Excellents x 5) + (67 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 316 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Harper Fields is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (9)

Hayley

Hayley Wilkinson

Job Title: General Manager

Joined: 2020

Hello, I am an experienced nurse and have been working at Harper Fields for some time now as a clinical lead so I know the residents and team really well. I am thrilled to be General Manager, my mission is to support our residents in every way and constantly seek to improve their lives with quality care and their well-being needs also.


Maria

Maria Jacks

Job Title: Administrator

My name is Maria, I am the Home Administrator. I support Hayley the General Manager and all the team members.
My role is varied and busy which I enjoy. It’s great to meet our new residents and see them settle in at Harper Fields and get to know and support their families too.


Binish

Binish Rashid

Job Title: Staff Nurse

Hi,
I am Bini a Staff nurse here at Harper Fields, I am passionate about my job and love working here. I enjoy working with the elderly and delivering excellent person-centred care.


Sharaniya

Sharaniya Thayanantham

Job Title: Reception/Admin

Joined: 2022

My name is Sharaniya and I am the Receptionist and Admin Assistant I support our Home Administrator. I enjoy a mixture of duties, I like working in a busy environment and being part of a great team. I love meeting our residents and their families.


Malgorzata

Malgorzata Bartoszek

Job Title: Head House Keeper

Hi am the Head housekeeper at Harper Fields


Dee

Dee Thompson

Job Title: Nurse

Joined: 2020

I am a Registered General Nurse at Harper Fields. I have been qualified since 2015 and I am very passionate about my role. I have previously worked as a community nurse where I gained lots of skills and knowledge over the years. I have particularly enjoyed mentoring student nurses


Ramona

Ramona Morar

Job Title: Nurse

Joined: 2020

I have been qualified since 2012 as a General Nurse in Romania. I have worked with patients with brain injury, dementia and challenging behaviour. I love helping people. I am passionate about providing a high standard of care to the people that I look after


Busi

Busi Nkoma

Job Title: Nurse

Joined: 2022

I am an RGN, I enjoy the support that I have received from the management ever since I started working at Harper fields. They are always there to listen to all my needs be they social or work-related, Harper Fields is like a second home to me. I love working with the elderly & ensuring they receive excellent care & are happy living in our home. I passed the nursing qualification OSCE first time, I am really proud of this achievement.


Kareem

Kareem Muhammad Ghali

Job Title: Nurse

Joined: 2022

I am an RGN, I love working at this amazingly diverse lovely Care home, Harper Fields! I’m really proud of being a Registered Nurse & I believe, just like how Maya Angelou put it, “In Nursing, you have the opportunity to heal the mind, soul, heart, & body of your patients. They may forget your name, but they will never forget how you made them feel.”


I am passionate about caring for the elderly & ensuring they receive quality care and feel comfortable and safe in our care. I passed the nursing qualification OSCE, I am really proud of this achievement.