Woodville House

37 Bilton Road, Rugby CV22 7AN
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9.9 28 Reviews
  • Woodville House, Rugby
Woodville House is a residential care home set in a large, spacious detached house in the centre of Rugby and benefits from being close to local amenities and transport links.

The home provides full residential accommodation with 24-hour personal care in a loving, family-like environment to residents who, by reason of advancing years, find it difficult to continue living independently.

Care is provided with dedication and residents benefit from high quality food made from fresh ingredients and daily leisure activities planned with thoughtfulness and courtesy.

Staff go above and beyond to ensure that each resident feels loved, relaxed and most importantly, regard Woodville House as their own home.

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Care Provided by Woodville House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 16 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Faye Mozley (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Woodville House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,200
    • Self-Funded Residential Dementia Care £950 – £1,000
    • RESPITE Self-Funded Residential Care £900 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,100

  • Fees reflect upon the clients health needs.
  • (these prices are only a guideline, please contact Woodville House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is a two-page visitor instruction guide available at reception, where visitors sign in.


Woodville House Reviews (28)

Total of 28, showing 1-20
9.9

Woodville House has a Review Score of 9.9 (9.861) out of 10, based on 9 reviews in the last 2 years. Over all time Woodville House has 28 reviews.

Overall Experience

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Review from Diane J (Daughter-in-law of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our journey with Woodville started July 2023, when we had to make the difficult decision to place my mother-in-law into the care of Woodville. It was and still is the best decision we made for her and she agrees also. I cannot say enough about the care Mom receives from the staff. Because we do not
live in the area, they always keep us informed about how she is doing, we receive pictures of some of the many activities that they have going on and I have even joined in. Mom celebrated her 101st Birthday in October, the staff arranged a wonderful Birthday celebration for her, she even had a visit with "Elvis" and 2 local community police officers and The Mayor of Rugby dropped in. Thank you to ALL staff, for taking such good care of Mom and for making Woodville not just a house but a home for her.

Reply from Jindy Hayer, Operations Director at Woodville House

Thank you for your lovely review of Woodville House.


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Review from L B (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly we have recently lost our beloved mum. Mum lived at Woodville House for about 18 months. We are taking great comfort that she was in such a lovely place for the last months of her life. The reaction of the care staff when Mum passed showed everything to us. It showed how much they genuinely cared
for her. They really do an amazing job looking after all the residents, it is not an easy job. The home became our home too and nothing was too much trouble for anyone. It is small and homely, they provide activities and arrange lovely things for the residents, and the home-cooked food is fantastic. The manager has been with us on this journey and has been a fantastic support all the way through. I would recommend this care home to anyone.

Reply from Jindy Hayer, Operations Director at Woodville House

Thank you for your lovely words of the kind team at Woodville House. Please accept our condolences, your Mum will be missed by us all.


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Review from Steve C (Son of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is looked after with great care and dignity and enjoys the interaction with staff. Coming from an assisted living flat where he only saw people on a care or maintenance basis generally. His mental and interaction welfare has massively improved. Many thanks for that! Plans are all in full swing for
his '1st' birthday at Woodville House. Can't wait to see the big grin that will be plastered on his face when it comes to the day. Thanks again Woodville.

Reply from Jindy Hayer, Operations Director at Woodville House

Thank you for your lovely review of Woodville House, we are looking forward to his first birthday party with us too.


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Review from Ravi B (Nephew of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Come to visit our aunt. The staff are very friendly, helpful and the communal space is clean and tidy. Lovely place from what we have seen and experienced today.

Reply from Jindy Hayer, Operations Director at Woodville House

Thank you for your kind review of Woodville House.


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Review from C J (Granddaughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great activities, lovely staff. So inclusive of the family and offering a fun and warm environment.

Reply from Jindy Hayer, Operations Director at Woodville House

Thank you for your lovely review of Woodville House.


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Review from O B (Friend of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place with lots of activities for the people that live here. Staff really friendly.

Reply from Jindy Hayer, Operations Director at Woodville House

Thank you for your kind words about Woodville House.


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Review from Mark J (Son of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodville House and all the staff are truly amazing. My Mother has been in residence since July 2022 and although I was apprehensive at first at having to place her in permanent residence, Woodville for mom feels like home. Mom always tells me they take very good care of her and I have seen for myself
that they do. If I have any concerns I am always able to talk to the Team for updates and only today saw pictures of an activity Mom was participating in. In October of last year, Mom turned 100 years young. Woodville blew me away with organizing a wonderful birthday buffet, mayor visit, and entertainment. The celebration continued for the weekend. Mom said she was treated like a princess and talks about it to this day. Thank you from the bottom of my heart for all you do.

Reply from Jindy Hayer, Operations Director at Woodville House

Thank you for your very kind review of Woodville House, we are most pleased you are reassured and Mom is happy and enjoyed her 100th birthday celebrations. Thank you.


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Review from Carole H (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff really get to know the residents and try to do all they can to make it as close to home as possible. If anything happens they keep the family up to date and arrange all necessary medical care. I would recommend Woodville House as a home being small and intimate where everyone is known to each
other.

Reply from The Operations Team, Operations Team at Woodville House

Thank you for your lovely review of Woodville House.


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Review from Steve S (Son of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has received excellent care from the staff at Woodville House during the eighteen months that he's been there.
He always comments on how good the food is and that he is well cared for.
The place is clean and tidy with regular activities going on for the residents to take part in.
When I visit
Dad the staff are always very welcoming and friendly. The manager always has the time to update me on how Dad has been and with any issues or any concerns that may have arisen.
All in all I would highly recommend Woodville House.
Many thanks to all the staff. Your care for Dad is very reassuring to us all.

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Review from Dawn B (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am overwhelmed with the level of care provided since my father was admitted to Woodville House Care Home. The kindness and professionalism displayed has been outstanding, the manager makes customer service look easy and natural.
The decision was made for Dad to be admitted to Woodville, this was
followed up with a call from the manager to introduce herself and advise us if I needed anything at all to not hesitate to ask.
When Dad was transferred, again she called for advice of this. We visited Woodville in the afternoon and were offered tea and biscuits in the lounge, what a warm welcome. Dad looked happy and content which is a miracle in itself! We had entertainment in the afternoon a lovely mother and daughter singing act which was truly lovely! Both Mom and Dad engaged and enjoyed a sing-along.
We went to settle Dad into his room, his room is lovely, again nothing was too much trouble, we asked and it is given! The icing on the cake was his cooked breakfast this morning with fried bread. Outstanding!

Reply from Nicola Hazzard, Quality Assurance Manager at Woodville House

Thank you so much for your lovely review for Woodville House Residential Home.


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Review from Stacey B (Granddaughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a lovely Christmas party for the family and residents of Woodville House. The event was so well run, with all the residents and guests having a lovely time. The staff had made such an effort to create a wonderful atmosphere.

Reply from Nicola Hazzard, Quality Assurance Manager at Woodville House

Thank you Stacey for your kind words and review of Woodville House.


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Review from Chels L (Granddaughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been a resident at Woodville House for a year now, the place has a lovely homely feel to it and the staff can’t do enough for all the residents, he loves the entertainment and always mentions how good the food is! We recently attended a summer party and could tell how much effort the
staff had put in to make it enjoyable for all, we had a great afternoon, thanks again Woodville!

Reply from Mia Nistor, HR Learning & Development Manager at Woodville House

Thank you so much for your kind words and review of Woodville House.


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Review from A N (Son of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and caring and looked after both my parents for the last seven years. Food is appropriate and of good quality and residents have regular entertainment/outings as well as quiet time when needed. Liaison with outside bodies is good when necessary. Residents are safe at all times and
treated with patience and dignity.

Reply from Nicola Hazzard, Quality Assurance Manager at Woodville House

Thank you so much for your kind words and review of Woodville House.


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Review from Robert M (Brother of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking for suitable convalescence homes, I found a room for my sister in Woodville House, at the beginning of June. My fiercely independent sister agreed to go for 7 to 10 days, to recover after a hospital stay. She is still there and regularly extending her stay, by longer and longer periods. First
impressions do count and we felt sure that my sister would find both the exterior and interior of the home interesting and attractive. We were proved right - she looked around approvingly and, not seeing the usual modern and minimalist appearance of large new homes, was instantly attracted by the decor, which, she maintained, was very suitable for a period building. We breathed a sigh of relief, as she was not well enough to live at home alone, even with 4 daily carers. The Staff have won her heart, with their gentle, kind, thoughtful behaviour and, have won her confidence by their professional knowledge and skills. Her mobility, appetite and health have greatly improved. Thank you All!

Reply from Nicola Hazzard, Quality Assurance Manager at Woodville House

Thank you so much for your kind words and review of Woodville House.


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Review from Darran B (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living very happily here now for 14 months and I would like to take this opportunity to review Woodville House again. For dad, it is a real home from home with more of the ambience of a lovely small hotel than a care home. It’s extremely well run by a caring team of dedicated staff and
we could not wish for better care for dad. The food is varied, plentiful and of a very high standard and the entertainment is excellent. It’s clear to see that the staff go above and beyond to care for dad and all the other residents.

Reply from Nicola Hazzard, Quality Assurance Manager at Woodville House

Thank you so much, Darran, for your kind words and review of Woodville House.


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Review from M B (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a period of adjustment, my mother, at last, appears to be settling in at Woodville House. Her carers have been patient and kind to her and have strived hard to build a supportive relationship within her new environment. The manager has at all times exhibited a friendly ‘can do’ approach and has
been particularly accommodating of my mother’s needs. Woodville House is a first-class residential home led by an intuitive and innovative manager who is keen to develop positive relationships with residents' families. Carers demonstrate a kind, patient, caring and friendly approach to their residents supported by a homely atmosphere. They have encouraged my mother to sustain her independence as far as she is able. I only have good things to say about Woodville House and am happy that my mother has been made to feel at home within this environment.

Reply from Nicola Hazzard, Quality Assurance Manager at Woodville House

Thank you for your kind words and review of Woodville House Residential Home.


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Review from Janine R (Daughter of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Our Mum was in Woodville House after being discharged for assessment from the hospital. This home feels that it has previously been a hotel that has had minimal money spent on it to make a few alterations to accommodate the residents. Mum was continuously dressed in other residents' clothing and at
times looked unwashed. The staff were never regular faces except for a few and none of them were trained to help people with dementia. As a family, we witnessed a few incidents where carers used inappropriate language and behaviour towards the residents (such as moaning under their breath and hoping that some of them would be going home soon). My mum had a handbag that went missing and I asked numerous times where it was, I was told that they were going to have a meeting as a few things had gone missing, but never got any feedback and we will never know what happened to it. It feels like the home is just muddling through one day at a time.

Reply from Nicola Hazzard, Quality Assurance Manager at Woodville House

Dear Janine,
We are sorry you have felt this way about your experience at Woodville House. We would like to reassure you that we take the concerns you raised seriously and are doing our best to rectify these matters of concern and hopefully reach a positive outcome.


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Review from David M (Husband of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

This was a halfway stay for my wife after an unsafe discharge from the hospital after a fall at home. My wife has mixed dementia and needs calm and peace. Woodville House has residents, dementia sufferers and residents needing nursing. They are all crammed together in an old hotel. There was no private
space, even for a visit. This is not suitable for dementia sufferers.

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Review from K S (Wife of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all very pleasant and helpful.

Reply from Mia Nistor, HR Learning & Development Manager at Woodville House

Thank you for your kind words and review of Woodville House.


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Review from Carol R (Wife of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband resides at Woodville House after being in hospital for many weeks after a stroke paralysed him from the waist down. He is being helped to recover here. I visit him every day and am encouraged to do so. I am always met with a smiling face and a cup of tea and biscuits. My husband has exacting
standards and has complex medical needs. He is treated with great respect, and the staff are very friendly and helpful. If I have any concerns, I can discuss those with the Home Manager, who is very helpful and caring for his every need. I am exceptionally pleased with his care in these trying times.

Reply from Mia Nistor, HR Learning & Development Manager at Woodville House

Thank you for your kind words and review of Woodville House.


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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Woodville House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Woodville House is calculated as follows: ( (99 Excellents x 5) + (4 Goods x 4) ) ÷ 103 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Woodville House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Woodville House

What types of Care is Woodville House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodville House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Woodville House have?

There are 16 Single Rooms.

What are the Facilities & Services at Woodville House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodville House to the centre of Rugby?

0.7 mile(s) as the crow flies, distance by road may be significantly further.