St James Court has a Review Score of 9.9 (9.939) out of 10, based on 26 reviews in the last 2 years. Over all time St James Court has 66 reviews.
Review from K T (Daughter of Resident) published on 14 March 2025
Submitted via Website •
Report
Reply from Tracey Oliver, Home Manager at St James Court
We cant thankyou enough for your kind words. I cant praise the staff enough for all their hard work it generally is such a lovely place to work. I think it helps that we have such great fun not only with our residents but all relatives and visitors who come to visit. i can say hand on heart that your comment of going the extra mile is 100% true. Thankyou again for your lovely words i will be sure to pass it on to all the staff as they deserve the recognition.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Daughter of Resident) published on 11 March 2025
Submitted via Website •
Report
Reply from Tracey Oliver, Home Manager at St James Court
Thankyou for your kind words. We are so glad we were able to put your nerves at ease. We understand it can be a stressful time choosing a care home for a loved one, but i am in no doubt the staff here at St James Court are an amazing team and go above and beyond on a daily basis. Once again thankyou for your lovely review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V R (Daughter of Resident) published on 24 February 2025
Submitted via Website •
Report
Reply from Tracey Oliver, Home Manager at St James Court
Thank you for such a lovely review, I'm so glad we give you comfort in knowing that your mum is safe. Once again thank you so much for your kind words. I will of course let all staff know how valued they are.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H B (Daughter of Resident) published on 21 February 2025
Submitted via Website •
Report
Reply from Tracey Oliver, Home Manager at St James Court
I can't thank you enough for your lovely review, I know we chat when you visit and you praise us all face to face, I'm just so glad you are reassured that your father is safe and looked after and as you say he is part of the St James Court family. He is a delight to be around on a daily basis. Once again thank you again and we await your next visit to the country. Take care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T H (Sister of Resident) published on 31 January 2025
Submitted via Postal Card •
Report
Reply from Tracey Oliver, Home Manager at St James Court
Thankyou so much for your lovely review. Its makes a big difference when we know all our hard work doesn't go unnoticed. All the staff hand on heart absolutely love their jobs and i think that shows on a day to day basis. Once thank you again and i will be sure to pass this on to all the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louise W (Daughter of Resident) published on 31 January 2025
Submitted via Website •
Report
Reply from Tracey Oliver, Home Manager at St James Court
Such a lovely review. I'm so proud of the team we have here at St James Court and as always go above and beyond and are always happy in their jobs as you probably see on your visits, always laughing and singing with the residents, it helps that we have such fun-loving service users who also love to join in the banter as I say. Thank you once again for your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane D (Daughter of Resident) published on 29 January 2025
Submitted via Website •
Report
Reply from Tracey Oliver, Home Manager at St James Court
I would like to say thank you for your lovely review, your comments are valued and I can honestly say our staff here at St James are second to none and nothing is too much trouble, we pride ourselves on the fact that we can offer a safe and secure home for your loved one. Once again thank you so much I will be sure to pass on your lovely review to all the staff as they deserve to know they are all valued.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan A (Regular Volunteer) published on 29 January 2025
Submitted via Website •
Report
Reply from Tracey Oliver, Home Manager at St James Court
I'm so glad you continue to visit us on a regular basis your mum was a big part of the St James Court family as well as yourself and she will never be forgotten. You've always continued to support all our residents and the home and for that we thank you, and to us, you are a huge benefit and definitely a valued member of our St James Team. You are a friend for life. Thank you again I will be sure all the staff know how much they are valued.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C R (Friend of Resident) published on 29 January 2025
Submitted via Postal Card •
Report
Reply from Tracey Oliver, Home Manager at St James Court
Thank you so much. Not only have you written this lovely review for us, you tell us on your visits and I couldn't be any prouder of all the staff. Once again thank you for your lovely words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M J (Son of Resident) published on 21 January 2025
Submitted via Website •
Report
Reply from Tracey Oliver, Home Manager at St James Court
Thank you so much for your kind words. They go a long way and are appreciated by us all. We pride ourselves on the care and dignity we provide to our service users. It's just so nice when it is recognised. Once again, thank you so much.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C J (Daughter-in-law of Resident) published on 21 January 2025
Submitted via Website •
Report
Reply from Tracey Oliver, Home Manager at St James Court
Can I just say from all the staff here at St James Court how much we appreciate such a lovely review? I can honestly say the staff here go above and beyond, and nothing is too much trouble. Thank you again, and I will be sure to let all the staff know about the acknowledgement.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Neil B (Husband of Resident) published on 6 January 2025
Submitted via Website •
Report
Reply from Tracey Oliver, Home Manager at St James Court
This review was so lovely to walk into work to this morning. Can I just say the compliments we receive not only from yourself but from the rest of the family are a delight to hear. We know ourselves how far your loved one as come and thriving everyday. It was our pleasure to help you through the difficult decision that had to be made in regards to choosing a care home and I am so glad that you put all your trust in ourselves here at St James Court to make it that little bit easier. Thankyou again for your lovely kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracy S (Daughter of Resident) published on 3 January 2025
Submitted via Postal Card •
Report
Reply from Tracey Oliver, Home Manager at St James Court
Thank you so much for your kinds words, we all generally love your mum and the joy she brings us when we have entertainers in the home is amazing, she definitely knows how to party. She is overall a beautiful person inside and out and can I just say what a lovely, kind family you all are and have nothing but praise for us all. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card •
Report
Reply from Tracey Oliver, Home Manager at St James Court
Thank you so much for your lovely words. It is our absolute pleasure to take care of your mum and as a family it's lovely to see you every day; we really appreciate all your help when it comes to joining in and supporting us, especially on Fridays at our coffee mornings. I can't express how proud I am of our care home and the staff. And like you mentioned it truly is a home from home. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diane F (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card •
Report
Reply from Tracey Oliver, Home Manager at St James Court
Aww Diane this review is amazing, thank you so much for your kind words. I can't express how lovely it is for us all to receive such a positive review. I can generally say hand on heart all the staff here at St James Court love what they do and care deeply for all our residents. Thank you once again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane B (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card •
Report
Reply from Tracey Oliver, Home Manager at St James Court
Thank you so much for your lovely review. You are such a lovely family and we understand how hard the decision was for you all to make as a family in regards to your relative, but as you can see she has settled in lovely and we are always here if need us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card •
Report
Reply from Tracey Oliver, Home Manager at St James Court
We were so happy you chose St James as a home for your mum to reside in, your positivity and lovely words from the onset make us realise why we do the job we do. We're always here to help and your mum has become part of our family. Thank you again for the lovely review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie B (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card •
Report
Reply from Tracey Oliver, Home Manager at St James Court
Thank you so much for your lovely review. This means so much to us all. We enjoy seeing the positive impact we make on our residents on a daily basis. it is amazing you see the difference we are making with your mum. I'm just so glad that we can give you peace of mind as a family, as safety is our priority and, of course, our resident's well-being. Once again, thank you so much.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie M (Daughter of Resident) published on 23 January 2024
Submitted via Website •
Report
Reply from Denise Stephenson, Managing Director at St James Court
Thank you, Julie, for your lovely, heartfelt feedback about your experience with our St James Court. I don't think there can be any better words chosen to praise the staff and the home than you have chosen in your feedback. On behalf of all our staff at St James and on behalf of our head office team, I wish to sincerely thank you for telling us how happy you and your Mum are with the care, accommodation and service at St James Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Belinda H (Daughter of Resident) published on 22 January 2024
Submitted via Website •
Report
Reply from Tracey Oliver, Home Manager at St James Court
Thank you so much for your lovely review. This means so much to us all. We strive to provide the best care we can, and it shows that we must be doing something right with the reviews we receive.
I'm just so glad that we can give you peace of mind as a family, as safety is our priority and, of course, our resident's well-being.
Once again, thank you so much.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.939) out of 10 for St James Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.939 for St James Court is calculated as follows: ( (294 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 312 Ratings = 4.939
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St James Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Apr 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet