Review from Rachel L (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience

St James Court is a wonderful care home. They go above and beyond for my mum. My mum came into St James Court three years ago with dementia, and all the staff are very kind, helpful and caring.
I wouldn’t ever want to move my mum as she is very happy and settled.

Reply from Denise Stephenson, Managing Director at St James Court

Thank you so very much, Rachel, for your kind review and lovely compliments for the care you and your Mum have experienced at St James Court during the past three years. It really gives all our amazing staff a real boost to know that they are so much appreciated by our families.
Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lee D (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience

My dad has been a resident at St James Court for over 12 months now following his dementia diagnosis. I can’t speak highly enough of the care he is receiving under difficult circumstances and complex care when he first arrived.
We had experienced a few other care homes, but nothing really compared

to St James. The care staff are outstanding, always working super hard to give the best care possible. He has settled really well, which is always a good sign.
We have always been made welcome when visiting and always had positive experiences with all the staff who work tirelessly to provide a great experience.
Keep up the good work.

Reply from Denise Stephenson, Managing Director at St James Court

I wish to thank you for your kind review and feedback for St James Court, Lee. All the staff work so hard and genuinely love their residents, and that shows in the experience you have kindly described.
Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim B (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience

Mum is currently a permanent resident at St James and has been since August 2023. She had a 2 week respite stay in July 2023 after having looked at 3 other care homes which were not a patch on St James.
From walking through the door the place is airy, bright and clean. Mum's room is bright and spotlessly

cleaned and her laundry is done and returned on a daily basis. The food is of a high quality and standard with a choice at each sitting which she can have in her room or dining room. The lounges are decorated beautifully and there are activities or entertainment for the residents every day of the week (Mum has her hair done weekly by the visiting hairdresser). The carers who look after my mum are diamonds - I can never thank them enough for the way they take care of her each day - no matter which shift is on they are equally compassionate, friendly, funny and respectful towards her. All of the team at St James are to be commended for the work they do, in every department.

Reply from Tracey Oliver, Home Manager at St James Court

I would like to say thank you for your lovely review, your comments are valued and I can honestly say our staff here at St James are second to none and nothing is too much trouble. Once again thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elayne S (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience

My parents came to St James Court in May 2023. St James Court was recommended to us, and they were able to accommodate Mum and Dad in adjoining rooms. Unfortunately, respite care quite quickly turned into long-term care as my mum’s needs increased and my dad’s health began to deteriorate. Sadly, he

passed away just seven weeks after arriving at St James Court.
The care and compassion shown in the seven weeks leading up to the death of my dad was first-class. This high level of care continued afterwards for my mum, who was dealing with grief after losing her husband of 66 years, her own health conditions and coming to terms with being in a strange environment.
Nothing is too much trouble, from preparing simple meals on request to accompanied visits to the dentist. All staff, without exception, are wonderfully caring. Management always reacts positively to requests, for example, to seek solutions to keep Mum safe as she tries to do things for herself and puts herself at risk of falling.

Reply from Tracey Oliver, Home Manager at St James Court

Thank you so much for these kind words. It was a pleasure and a delight to look after both your mum and dad, especially in the hard times of losing your dad. They will always hold a special place in all our hearts. All of you as a family will always be remembered for the kindness and dedication yourselves showed ourselves here at St James Court. We wish you all the best, and we are always here for you all if need anything at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dean M (Grandson of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

St James carefully cared for my late grandfather through to the very end. As I and my family live over 200 miles away in South Wales, it wasn’t the easiest trip getting to see my grandfather, but on every occasion not only did they display the the upmost care and kindness to my grandfather, but also

myself and my family. Going beyond anything they needed to, they provided hot meals to us with no expectation of payment or reimbursement. This small act of kindness made a tremendous difference to our family during this period of grief.
I cannot express my gratitude to all the staff, including front of house, for being front line in terms of delivering care, but also to all the staff that you don’t see who support your family’s loved ones during their time there. Before I go, from the bottom of my heart I would again like to thank all the staff that supported my grandfather and my family, thank you.

Reply from Tracey Oliver, Home Manager at St James Court

Thank you so much for your kind words. The staff here go above and beyond, as you are aware. It was our pleasure to care for your grandad and to get to know you all as a family, he was truly a gentleman and all staff grew very fond of him. I will of course ensure your review and kind words are shared amongst all the staff. Once again, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer P (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience

My father went to St James Care Home, after always saying never to put him in a care home ('dreadful places'). What a turnaround, from day one he was treated like royalty. The staff were fantastic, from care staff to cleaners and kitchen staff. They were so kind and attentive, not only to Dad but me

too, always checking I was coping with the situation (Dad was here for end of life care). The last five weeks were the best he had over the last nine months or so. He adored the home and more so the staff, which in turn made my final days with Dad a lot less stressful. I can’t thank you all enough and, in time, if I have to go in a home, I’ve told my sons this is the place for me.

Reply from Tracey Oliver, Home Manager at St James Court

Thank you so much for your lovely, kind words and for taking the time to post this review. It is great to hear such positive comments and know that we are doing a great job. I can honestly say, hand on heart, that the staff here at St James Court are a pleasure to work alongside, your dad was certainly loved by us all. Such a kind-hearted gentleman. I will be sure to pass these comments on to all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah G (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience

Mum has been a resident at St James for a few weeks now, and I can’t speak highly enough of the care she has received. The entire staff, from the manager to the cleaners and cooks, are outstanding. The care, compassion and dignity shown to the residents are exemplary and humbling, and you couldn’t wish

for more. I visit most days, and it is such a happy place, and nothing is too much trouble, and they care for us as well as Mum. An amazing place, full of people doing an amazing job.

Reply from Naomi Roberts, Home Manager at St James Court

Thank you so much for your lovely, kind words and for taking the time to post this review. It is great to hear such positive comments and know that we are doing a great job. I will be sure to pass these comments on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Toni J (Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience

At first, I was very worried about having to go into residential care, but I definitely did not need to worry. The staff are wonderful, caring and compassionate. Nothing was too much trouble. My only concern was the food, but that was rectified straight away. The management was fantastic, and I was

told if I need anything, I just had to ask. Having my hair washed in a shower was fantastic, and I'd been having bed baths for two years. 5-stars.

Reply from Naomi Roberts, Home Manager at St James Court

Thank you so much for this fantastic review. It was a pleasure having you stay with us at St James Court. We will be sure to pass on your comments to the whole team, as you are aware they were all very fond of you and thoroughly enjoyed supporting you throughout your stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kym B (Daughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience

I simply cannot thank the staff of St James enough for taking care of Dad. Resident now for 4-years, despite some health issues, he is one very happy gentleman often referring to St James as "being on a cruise ship!". The excellent meals, smiles, chat and regular entertainment definitely reflect this

comment! Living away as I do, the relief of knowing he is in safe hands during the week and happy cannot be thanked enough.

Reply from Tracey Oliver, Home Manager at St James Court

Thank you for taking the time to post this review; it really does mean so much to our staff and is very much appreciated. Your Dad is an integral part of St James Court and is much loved by everyone here, as are all those who spend time with us. We are glad we can provide you with peace of mind and that your Dad continues to be happy with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen B (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience

My mum was in for a week's respite whilst we were away. Her care requirements were discussed with us extensively prior to her stay. This put us at ease and assured us she would have the best care during her stay. Staff were helpful and informative when we phoned to see how my mum was getting on and

reassured us she was happy and being well cared for. She enjoyed her stay especially the activities organised for residents. We would have no hesitation in letting her stay again.

Reply from Tracey Oliver, Home Manager at St James Court

We would like to firstly thank you for taking the time to write this review for us. It is our mission to provide a safe and comfortable environment for both respite and permanent clients, and we are pleased to hear your mum had a good experience with us. All our staff work hard to provide the best quality care and our activities team pride themselves on delivering stimulating and meaningful events. Great to hear you had such a positive experience with us. Thank you again for this lovely review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Son of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience

I don't normally write reviews, but feel compelled to do so.
My mother spent a few weeks at St James Court rehabilitating because of a fall at home, resulting in her breaking her arm and then spending a couple of weeks in hospital. 98-years-old, and it was her first pot, and hopefully, she won't be

doing it again. The time she spent at St James Court - she was like a new woman.
Always smiling and praising the staff, the place is spotless.
As a family, we were anxious that she was going into a care home. Since my father died 30-years ago, she had always been independent. We need not have worried. The facilities at St James Court are superb. The staff couldn't do enough for her while she was there and very caring. My mother even had her hair done several times. This meant alot to us as a family, as we knew from the day we visited that she would be in good hands, and we were right. When she was finally able to go home, she had even put weight on.
Thank you to all at St James Court.

Reply from Tracey Oliver, Home Manager at St James Court

Firstly, can we say thank you so much for this heartwarming review and that having your mother with us was an absolute delight. These reviews will help families seeking care for their loved ones to make informed decisions about selecting suitable care providers. St James prides itself on providing a comprehensive package of care not only meeting physical and medical needs but also focussing on the individuals well being and lifestyle interests. We really do appreciate the time taken to write this review, and it will be passed on to the team, who will take great pride in knowing your mum had such a good experience with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet G (Sister of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience

The staff have gone out of their way to make sure my brother settled in, and we were all amazed at how well he integrated into the home. He enjoys the activities and loves the food. It has been such a relief for me and my sister. We feel like we can visit him now and can sit to have a conversation with

him, instead of spending time cleaning and chasing around to sort things.

Reply from Clare Erskine, Home Manager at St James Court

We would like to thank you very much for spending the time to write this lovely review for us. We are so pleased that your family member has settled well within our home and is enjoying the many varied activities that take place. Your brother does indeed enjoy joining in with the social events, he is a lovely gentleman, and it is our pleasure to support him at St James Court. I will make sure I share your lovely review with the staff team. Thank you once again; your review is very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard A (Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience

Lovely and clean. Staff frienly, helpful and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Allyson H (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience

My father going into care was the last resort; St James was chosen based on their reviews and closeness for visits. Arriving during the pandemic (April 2021), meant initial contact was limited to window visits only, and it was troubling to be advised that even these should have been restricted to weekdays/certain

hours - no idea why this would have been necessary and only made a hard time even harder. Since face to face visits and outside trips are now possible, this has improved, and my father lives for those times.
Staff, on the whole, are wonderful with him and us - they know him as an individual and really do care for and about him. They have helped us to make his room more personable, however, at times, it is very 'busy' and untidy, and more attention could be given to daily tidying.
Meals I am told on the whole are good, (although there was a recent period of poor quality meals), it is perhaps just a need to encourage more socialising that is needed as days can be very long where visits are limited.

Reply from Davina Hemmingway, Home Manager at St James Court

Thank you for taking time out to write a review for our care home. I am pleased to see that you have noted an improvement in meals, as we have had a recent change in our catering team.
Your father is encouraged to join in activities within the home, although he does enjoy being in his room listening to his music.
His room has been changed around since admission to enable better placement of his furniture etc.
We appreciate that it was a difficult time for you when your father was admitted to the home, and the visiting restrictions in place followed Government guidelines, as you stated, you are now able to enjoy trips out with him, this is still following Government guidance.
It is always nice when the hard work of the staff team is acknowledged. The staff at St James work really hard to get to know the residents within the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith B (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience

My dad is 90-years-old with Parkinson's disease and Vascular Dementia with diminished circulation in both legs. He is not the easiest of people to care for but, the staff at St James are doing a tremendous job. He tells us on a daily basis that he hates living there, but the staff are wonderful; they

are all good people doing their best to take care of him. My dad has been saying for 14-years that he wants to go to sleep and not wake up so he can be with my mum, and he is so disappointed to wake up again each day.
As a manager of a care facility going through the same Covid issues at St James, I can appreciate the hard work and dedication this staff team show to my dad and all the other residents. We chose this home on the reviews from families and the CQC rating, and as a family, we feel we chose right.
No child wants to put their parent in a care home, but when there is no other option, thank God for places like St James. The staff are dedicated and friendly with person-centred ethics.

Reply from Davina Hemmingway, Home Manager at St James Court

Thank you for taking the time out of your busy day to write such a lovely review of our care home. We are proud of having such a dedicated, friendly team of staff here at St James Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Daughter-in-law of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience

We have been very pleased and satisfied with the care given during the last three years. The home is modern, and the building is well looked after. The cleanliness of the room could have been better, at times very dirty! There is a good team of staff. We have seen two managers within this time, and

they have always left because they were not provided what was promised when they start. The end of life care was excellent, thank you.

Reply from Davina Hemingway, Home Manager at St James Court

Thank you for taking the time to review our home. It is a pleasure to see that you were very pleased and satisfied with the care provided during the last 3 years, especially the end of life care. We always strive to improve the quality of our service and value all constructive feedback.
We are happy that you found our building to be well looked after, and we are sorry that at times you felt the cleanliness of the room could have been better. We aim to maintain high standards of cleanliness throughout the building, and we have robust procedures for cleaning and infection control in place, which have been reflected in our recent CQC inspection, which was rated good across all areas.
Managers may move jobs due to career progression or more convenient travel. As current manager of St James Court, I have found the provider to be very supportive and open to suggestions, the most recent being the approval of an extended garden area to facilitate a pleasant, secure outdoor area for visiting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith I (Resident) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience

I can say no more than the care and attention I received during my stay was second to none. The food was excellent, the rooms very clean. I am only staying here to recover from a hip operation, but if I ever have to go into a care home, St James Court would certainly be my first choice.

Reply from The Manager, Home Manager at St James Court

Thank you for such a lovely review; we are so pleased you enjoyed your convalescence with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah J (Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience

I was treated brilliantly by everyone. I was made to feel at ease and nothing was too much trouble. Whatever they get paid, it should be doubled. Couldn't wish for better care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda B (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience

The team at St James took excellent care of mum, from the moment she was welcomed in she became part of the family. Sadly, Mum has passed away under the most difficult of times, but this was managed with compassion, and we were allowed to spend precious time with her whilst keeping everyone else safe.

Mums comfort and care were always at the forefront and every call we were kept informed, and when possible able to speak to her, which made a huge difference. As a family, we are so grateful that we chose St James as it gave us peace of mind knowing who she was with and was so cared for. We will be forever thankful, and on Mums last day, the team made the most awful day that little bit easier and so dignified. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angie T (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience

I can not thank St James Court enough, the care for my mum during her last few months was amazing.
The staff are second to none, absolutely nothing was too much trouble, even during Covid-19 when staffing levels were very difficult, they arranged to be with Mum when we called so they could answer her

phone and we could say hello.
I have nothing but praise for every single member of staff and so grateful that mum's last months were spent in such a lovely, caring and friendly place.
A massive thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

St James Court

Care Provided by St James Court

Good to Know

Funding & Fees Guide for St James Court

Facilities

St James Court Reviews (66)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Meet the Team (0)

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers

St James Court

Care Provided by St James Court

Good to Know

Funding & Fees Guide for St James Court

Facilities

St James Court Reviews (66)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall Good

Bed Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Meet the Team (0)

Overall
Good