Situated on the outskirts of Louth, The Wolds Care Centre is a beacon of exceptional care and support for older people. This remarkable Nursing Care Home has 66 luxury bedrooms over two floors offering a true "home for life."
Within its welcoming walls, The Wolds Care Centre dedicates itself to catering to the specialised needs of those requiring dementia, nursing and residential care.
The Wolds Care Centre stands as a testament to compassionate care, exceptional comfort, and the celebration of individuality.
The Wolds Care Centre has a Review Score of 9.1 (9.100) out of 10, based on 10 reviews in the last 2 years. Over all time The Wolds Care Centre has 24 reviews.
Overall Experience
22
1
0
1
0
Date Published
24
2
7
10
14
Reviewer Connection to The Wolds Care Centre
11
5
2
2
1
1
1
1
Overall Experience
22
1
0
1
0
Date Published
24
2
7
10
14
Review from Paul S (Son of Resident) published on 5 February 2025
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My mother has recently passed away at The Wolds Nursing and Care Centre. It is testimony to the kindness and care that she enjoyed over 5 years as a resident. We, as a family of a resident, always felt well communicated with and were always welcomed by members of staff as though we were entering into
a home environment. We can't thank the staff enough.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rachel G (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
Fantastic. Dad settled very quickly, was made to feel very welcome from the moment he arrived. Beautiful room onto the garden. Lovely and warm with own bathroom. Staff are all so lovely and kind. Resident and family all made to feel at ease. Lovely to see everyone smiling and happy.
Reply from Michaela McGlynn, Home Manager at The Wolds Care Centre
Thank you for your wonderful feedback! We're delighted to hear that your dad settled in quickly and felt so welcomed from the start. Its great to know he enjoys his beautiful, comfortable room and the warm, friendly atmosphere. Our team takes pride in creating a happy, supportive environment for residents and their families, and your kind words mean so much to us. Thank you for sharing your experience!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Laura R (Daughter of Resident) published on 16 September 2024
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My father spent the 4 weeks of August here on end-of-life care before he sadly passed away. From the first phone call I fell in love with the care home and staff. The front-of-house staff are very welcoming, helpful and reassuring. They are knowledgeable and more than happy to listen and help if they
can. The rooms are spacious and clean, nicely decorated and have everything you need. I was able to bring my father's own rise reclining chair and fill his room with photos. My father was on Wyekham unit, all of the staff on this unit are fantastic. They took the time to get to know my father and took amazing care of him. He loved each one of his angels. Their care and attitude towards him allowed him to pickup for a short time and enjoy the last few weeks of his life, he even started eating and loved the food. They took amazing care of the family, their care and compassion will be remembered, this made what is a very difficult time a little easier to deal with. Thank you to Dad's angels.
Reply from Michaela McGlynn, Manager at The Wolds Care Centre
Thank you so much for sharing your heartfelt experience during such a difficult time. We are deeply touched by your kind words and are honoured to have been able to care for your father in his final weeks. It means the world to us that you felt supported from your first contact and that your father was able to find comfort and joy during his stay with us. Our Wyekham unit staff will be especially moved by your praise, and were glad to know they made both your father and your family feel cared for. Your words about 'Dad's angels' truly reflect the dedication and compassion our team strives for every day. We send our sincere condolences and thank you again for trusting us during this time.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard B (Son of Resident) published on 22 July 2024
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
We are so pleased and grateful for all the help and care. We have been overwhelmed with the support we have had during a difficult time.
They have cared for both us as a family and my mum as if we were their own family.
Reply from Michaela McGlynn, Registered Manager at The Wolds Care Centre
Thank you so much for your kind words. We feel honored to have been able to support you and your family during this challenging time. Caring for your mum and being there for you all has been a privilege, and we're grateful that our efforts have brought you comfort. Your kind words mean the world to us, and they inspire our team to continue providing the compassionate care that every family deserves.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Krystyna M (Daughter of Resident) published on 12 June 2024
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My mum came to The Wolds for a week's respite and then two weeks later became a permanent resident. We cannot praise the staff enough. My mum has settled in so quickly and been cared for so well. Nothing has been too much trouble for the staff in the home. From the cleaners, maintenance man, care staff,
team leaders, administrators, activities staff, Deputy Home Manager and Home Manager they have all been amazing. The activities in the home are varied and well-organised.
Reply from Michaela McGlynn, Home Manager at The Wolds Care Centre
Thank you so much for your wonderful feedback. We are truly delighted to hear that your mum has settled in so well at The Wolds and that she is happy and well cared for. Our team strives to provide the highest quality of care and support, and it is heartening to know that our efforts are appreciated. I will ensure I pass on your comments to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S N (Friend of Resident) published on 17 May 2024
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
The resident was admitted to the Wolds due to being unsafe at home. Shortly after admittance, she suffered a stroke and later a mini stroke, lost use of one side of her body and speech. The staff are excellent and her care to date has been good. Sadly, her room is small and there doesn't seem to be
any way to rearrange it. Being bedridden, it would be good if the room could allow her to look outside and see something other than the walls. I have spoken to management and as soon as a suitable room becomes available, this will be addressed. Most importantly, she is cared for well to date.
Reply from Michaela McGlynn, Home Manager at The Wolds Care Centre
Thank you for your review and for sharing your experience with us. We're glad to hear that the care provided to your loved one has been excellent and that our staff is meeting her needs. We understand your concerns about the room size and the importance of a view for her well-being. We're committed to finding a more suitable room as soon as one becomes available. Your feedback is invaluable, and we appreciate your patience and understanding. Ensuring her comfort and care remains our top priority.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Son of Resident) published on 9 May 2024
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
My mother has been a resident for over 2 years and the overall feeling is that she is treated like a loved member of the family. She is treated with dignity and respect and loves all the activities. We are always welcomed when we visit and leave knowing she is well taken care of.
Reply from Michaela McGlynn, Home Manager at The Wolds Care Centre
Thank you for your wonderful review. We're delighted to hear that your mother feels like a loved member of the family at our care home. Treating our residents with dignity and respect is our top priority, and it's great to know she enjoys the activities we offer. Your kind words about feeling welcomed and assured during your visits mean a lot to us. We appreciate your trust and support, and we're grateful to have your mother as part of our community.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela H (Daughter of Resident) published on 13 February 2024
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
A huge thank you to all the staff at Wolds View for caring so well for my dad in the final week of his life. Admitted from hospital to the home and as a family we couldn’t have asked for more. His room was lovely and everyone from the receptionists to the day and night nurses couldn’t have been kinder.
Although Dad was only there for a week before we sadly lost him, he, me and his wife were so grateful for the compassionate and supportive way they looked after dad and cared for him and us. We couldn’t have asked for better - thank you.
Reply from Cameron Innes, Marketing & Communications Coordinator at The Wolds Care Centre
Thank you very much for kind review. It means the world to us to hear that your dad received such compassionate and supportive care during his time at The Wolds. While we are saddened by the loss of your father, we are grateful for the opportunity to have been a part of his journey and to have provided comfort and care during his time with us. Please know that your gratitude and appreciation are deeply felt by everyone here at The Wolds. It was an honour to care for your dad.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Son of Resident) published on 3 November 2023
Submitted via Website •
Report
Overall ExperienceOverall Experience2.0 out of 5
We chose this care home due to the reviews and closest to ours and my mother's home. We were shown around the home and the room that was allocated to my mum and initial thoughts were good. However there were patients wandering about who clearly were suffering from some form of dementia but we had been
told there was a separate ward for this type of illness, this appeared not to be the case.
Whilst my mum was staying there she rang us in the middle of the night to say she was laying in puddles of a wet substance and no one had answered her call bell to see to her needs.
I personally witnessed call bells going for more than 7 minutes and there didn’t seem to be any staff about to answer these.
I also witnessed at least 3 patients on the ward who appeared to have some form of dementia, walking up and down shouting and swearing and also screaming at a very high pitch!
A bad experience that people should note before making the decision to use this facility.
Reply from Cameron Innes, Marketing & Communications Coordinator at The Wolds Care Centre
Thank you for raising your concerns, we would be happy to meet with you and discuss this further. You can call us on 01507 602360 to arrange a convenient time.
We cater for a wide variety of care and nursing needs, and if made aware of any concerns, we seek to accommodate people in an alternate available room which would better suit their needs and lifestyle.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K V (Granddaughter of Resident) published on 10 October 2023
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My grandad recently stayed at The Wolds Care Centre for a few months, the room was spacious, immaculate and decorated beautifully. The manager is an absolutely lovely lady very welcoming always around chatting with residents and families offering them refreshments and snacks. She is very polite and
well mannered always available if needed, my grandad loved her and has missed her since leaving. All the care staff were amazing and couldn’t have done more for him. The activities staff were amazing, a wide range of activities so everyone could join in. The staff at reception/admin were lovely always polite and welcoming, always offering refreshments and cakes. They were also happy to answer questions or help where they could. 10 out of 10 fantastic care homes, glad we chose them for my grandad's stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clair B (Daughter of Resident) published on 1 December 2022
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
Fantastic care is given to mum, I must say there are carers who go above and beyond to make mum comfortable and happy. Overall, good service is provided by the staff. Warm and welcoming even finding time to make a cuppa for you. Can not fault the standard of the care home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Liz K (Daughter of Resident) published on 9 November 2022
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
We would like to say a huge thank you to all the staff at The Wolds Care Home. They looked after my dad very recently. He was terminally ill and sadly was only at The Wolds for 3 days before he died but he was so happy there. As soon as he arrived he said he was home. He liked his room and enjoyed the
food. The staff were so lovely and cared for him so well during his short stay and also, after he had died. They were very respectful to him. The care given prior and after will stay with us forever. My mum was cared for at The Wolds 3 years ago. We were more than happy with the care she received and so was my dad. When the time came for dad needing nursing care, it was an easy decision for us to make as to where he was going. He was more than happy to know he was going to The Wolds. We can't recommend it enough. The staff are amazing. Thank you to you all for your kindness and the nursing care given to both our parents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane W (Daughter of Resident) published on 31 October 2022
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
What can I say? Just that The Wolds has just the most marvellous team of people, to whom we entrusted the care of our Mum in her last years of life.
Until her recent death, my very elderly mother received top-quality care and attention. Sadly, she was totally immobile and bedridden for many months.
Amazingly she never had a bedsore, was turned regularly, and I never saw her without feeling joy that she was in fresh clothing, hair brushed and the bedroom/bathroom was immaculate, in fact, just as she would have liked it!
Thank you all for caring for my sometimes very feisty mum, and always having time, consideration and above all, kindness for her and the family. I cannot recommend The Wolds highly enough and I, and the family, will always be grateful.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A K (Daughter of Resident) published on 16 August 2021
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
I have nothing but praise for The Wolds Care Centre. My father has Alzheimer’s and has been at The Wolds for nearly a year now. He is very happy and is beautifully looked after by all the caring and compassionate staff. The reception team are lovely, friendly and kind. The home is modern and immaculate
and feels more like a smart hotel rather than a care home, in fact, I think my Dad feels he is in a 5-star hotel! The food certainly is varied and excellent. There are lots of activities and I am very happy to follow what is going on with their Facebook page, it does help families feel more involved especially during these Covid times.
My biggest praise is reserved for the manager who is so approachable, understanding and compassionate. I have recently been dealing with my father's divorce and she has been such a huge help to me in an upsetting situation. I can’t thank her enough for her support.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John H (Son of Resident) published on 18 August 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
Thank you for your excellent care during COVID-19 lockdown from mid-March 2020 which included helping my mum celebrate her 96th birthday in June 2020, using e-based resources and printed material I provided, to help her connect with distant and fading memories. Also thank you for the flexibility over
the last 12 consecutive days, during my end of life visits of movies, music, reading and peace/quiet. I would particularly like to thank the excellent staff in the Elkington Unit who have taken the time and trouble to connect with my mum over many years. The care in 2020 has been consistent with the care since my mum arrived in September 2013. The home has always succeeded in raising the bar in terms of wellbeing which includes social interaction, mental stimulation, and physical activity. The home has always been welcoming to me as a visitor. I wish the care home the very best for the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Georgina N (Daughter of Resident) published on 5 March 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My mum only had four months at The Wolds. I knew that Mum would die there as she was terminally ill. All the staff were very kind and caring towards Mum and showed great compassion to myself and my family. It was understandably a very emotional time for myself as I slowly watched the independent,
confident and capable woman that my mum was, slowly slip away. I was with Mum when she took her last breath and I will always be so very grateful to the nurse who rang and asked me to get in there quickly as Mum's breathing had suddenly changed. I arrived at 5:30 pm and Mum died at 11pm. All the staff that night were most caring and gave me the time I needed to get myself together. Thank you so much to all staff and especially the manager for always being there when I needed a good cry.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jan M (Friend of Resident) published on 28 February 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
Until her recent very peaceful passing my close friend had spent 7 happy and comfortable years in The Wolds. At all times she felt safe, secure and content in an environment that she regarded as her home and the staff as her extended family. I have nothing but praise for every aspect of the care and
attention she received during her time there. I too was treated respectfully and fully consulted when any aspects of care needed to be discussed.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah (Niece of Resident) published on 17 February 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My aunt spent over 6 years at The Wolds Care Centre and was happy and contented from the start. I was her only relative and lived a long way from Louth, but on my first visit, I saw that she was in excellent hands. She made good very friends there and the facilities are excellent. On the times I visited
all residents appeared relaxed and contended. The home is exceptionally clean and an atmosphere of security and genuine care is clear to see. I have visited and looked at many homes over the years for several relatives in different countries - The Wolds by far exceeds them all.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rita B (Wife of Resident) published on 31 December 2019
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
After a massive stroke twelve months ago followed by nine weeks in hospital, my husband was transferred to The Wolds Care Centre last March. At the time the right hand side of his body was very weak, he was fed by stomach tube (PEG) as he couldn't swallow and only able to be moved safely with use of
a hoist. Initially very confused, he soon became more settled and gradually started to make progress. With the help of therapists and staff at the home he improved rapidly and was soon able to walk again, his swallowing became normal and he became more like the man I used to know. A fortnight ago he moved home. Apart from using a stick outdoors, having help with his medication and speech therapy, he is able to cope well with daily life without assistance or aids.
We are both convinced that his amazing recovery is thanks to The Wolds for caring for him in such a wonderful way and to all the dedicated staff who did everything to help, support and encourage him. We are very grateful to you all!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Losel K (Sister of Resident) published on 23 September 2019
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
I am so grateful to The Wolds. My sister has been there 3 years now, she has received such good care from such wonderful and caring staff. Thank you, everyone!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Current Review Score: 9.1 (9.100)
Overview of Review Score
The Review Score of 9.1 (9.100) out of 10 for The Wolds Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.518 for The Wolds Care Centre is calculated as follows:
(
(82 Excellents x 5)
+
(20 Goods x 4)
+
(6 Satisfactorys x 3)
+
(1 Poors x 2)
+
(5 Very Poors x 1)
)
÷ 114 Ratings = 4.518
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.582 Points relating to the number of positive Reviews for The Wolds Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
= 3.9
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 66 registered maximum number of service users is 13.2. 9 Positive Reviews ÷ 13.2 = 0.682
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 30 Apr 2022
Overall Requires improvement
Caring
Requires improvement
Effective
Requires improvement
Responsive
Requires improvement
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Responsible for the overall management of The Wolds Care Centre, ensuring the ongoing dedication to the quality care and support of residents as well providing leadership, guidance, and support to all staff members.
Emma Kew
Job Title: Deputy Manager
Joined: 2012
Emma plays a crucial role in assisting the Care Home Manager in overseeing daily operations and staff management, contributing to the delivery of high-quality care and maintaining a safe and nurturing environment for residents
Loretta Ingram
Job Title: Front of House Manager
Joined: 2014
Loretta focuses on creating a welcoming and efficient environment for visitors, ensuring a positive and enjoyable experience for all who come to The Wolds Care Centre."
Frequently Asked Questions about The Wolds Care Centre
What types of Care is The Wolds Care Centre registered for?
Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does The Wolds Care Centre provide?
Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.
How many Rooms does The Wolds Care Centre have?
There are 66 Single Rooms.
What are the Facilities & Services at The Wolds Care Centre?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is The Wolds Care Centre to the centre of Louth?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
