Situated on the outskirts of Louth, The Wolds Care Centre is a beacon of exceptional care and support for older people. This remarkable Nursing Care Home has 66 luxury bedrooms over two floors offering a true "home for life."
Within its welcoming walls, The Wolds Care Centre dedicates itself to catering to the specialised needs of those requiring dementia, nursing and residential care.
The Wolds Care Centre stands as a testament to compassionate care, exceptional comfort, and the celebration of individuality.
The Wolds Care Centre has a Review Score of 9.1 (9.100) out of 10, based on 10 reviews in the last 2 years. Over all time The Wolds Care Centre has 24 reviews.
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24
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Reviewer Connection to The Wolds Care Centre
11
5
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2
1
1
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Overall Experience
22
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Date Published
24
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7
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14
Review from J B (Daughter of Resident) published on 7 February 2019
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
Our Mum spent her last days in The Wolds. She had been in hospital and then went into The Wolds on end of life, palliative care. A difficult time for us but The Wolds understood this and knew not only how to care for Mum with respect and dignity but also looked after our family with attentiveness and
compassion. This, we are forever grateful for at such a sad and difficult time. The level of care is exceptional from every aspect at The Wolds, throughout all levels of staff. It is not as though anyone is just doing their jobs, it is as though this work comes naturally to them. High level of professional care in a pleasant, hotel-like environment. The Wolds was recommended to us and we highly recommend this nursing home ourselves. Thank you.
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Review from Margaret A (Daughter-in-law of Resident) published on 4 October 2018
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
We placed my mother-in-law in The Wolds in April, after five weeks in hospital and we didn't expect her to last very long but after a few months, she has picked up and is much better than we had hoped. Although she cannot go home due to the onset of dementia, she could not be in a better place. All
the staff are very caring and helpful and encourage residents to be as active as possible without forcing them.
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Review from Hilary C (Daughter of Resident) published on 11 September 2018
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My 97-year-old father went from Lincoln Hospital to The Wolds Care Centre for palliative care and he was there for just over 2 weeks.
It was such a sad and emotional time and difficult to come to terms with so quickly.
We looked at other care homes but as soon as we visited The Wolds, it was an instant
feeling of "this is where we want Dad to be cared for".
From Reception onward, it was all so welcoming spacious and calm. The gardens were lovely and you could see that it was encouraged, for those who could, to enjoy being outside. It has more of a hotel feel about it.
Without exception, the staff were just so wonderful and supportive. They treated Dad with such respect and kindness, whilst delivering extremely professional medical care. His room became our home, day and night and they always respected our time together. They looked after us too, bringing us meals on trays and generally being there for us all.
It is such a comfort to know that Dad had such wonderful care in his last few weeks.
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Review from Jessica L (Granddaughter of Resident) published on 17 April 2018
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
The Wolds Care Centre are an excellent care provider.
My grandmother in law moved here recently and has received nothing but a high standard of care, compassion and dignity. All staff members are constantly attentive to the resident's needs and wishes.
Since she has been in their care, my grandmother
in law has improved physically, emotionally and mentally. I cannot say a bad word about anything, they work in a truly person-centred manner, providing a high quality of care that one would expect for their family.
The Wolds Care Centre are a genuinely outstanding care provider and should be very proud.
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Current Review Score: 9.1 (9.100)
Overview of Review Score
The Review Score of 9.1 (9.100) out of 10 for The Wolds Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.518 for The Wolds Care Centre is calculated as follows:
(
(82 Excellents x 5)
+
(20 Goods x 4)
+
(6 Satisfactorys x 3)
+
(1 Poors x 2)
+
(5 Very Poors x 1)
)
÷ 114 Ratings = 4.518
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.582 Points relating to the number of positive Reviews for The Wolds Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
= 3.9
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 66 registered maximum number of service users is 13.2. 9 Positive Reviews ÷ 13.2 = 0.682
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 30 Apr 2022
Overall Requires improvement
Caring
Requires improvement
Effective
Requires improvement
Responsive
Requires improvement
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Responsible for the overall management of The Wolds Care Centre, ensuring the ongoing dedication to the quality care and support of residents as well providing leadership, guidance, and support to all staff members.
Emma Kew
Job Title: Deputy Manager
Joined: 2012
Emma plays a crucial role in assisting the Care Home Manager in overseeing daily operations and staff management, contributing to the delivery of high-quality care and maintaining a safe and nurturing environment for residents
Loretta Ingram
Job Title: Front of House Manager
Joined: 2014
Loretta focuses on creating a welcoming and efficient environment for visitors, ensuring a positive and enjoyable experience for all who come to The Wolds Care Centre."
