Gainsborough Care Home

53 Ulwell Road, Swanage BH19 1LQ
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8.4 48 Reviews
  • Gainsborough Care Home, Swanage
Gainsborough Care Home offers a home for life in Swanage, providing affordable residential, respite and dementia care. Gainsborough is set in a picturesque Purbeck seaside town, just a stone’s throw from Dorset’s stunning Jurassic Coast.

After being completely refurbished to a very high standard Gainsborough is fully equipped to deal with a range of needs and requirements. Gainsborough has three comfortable lounges and the dining room mean there is plenty of space for group activities, or somewhere to find a quieter spot.

Residents and visitors are welcome to use the free Gainsborough wi-fi. Visitors often bring in their own devices and use the wi-fi to show loved ones videos and photos, and to play games.

There are bedrooms on the ground floor and the first floor. The first floor is fully accessible, by stairs or a lift.

All rooms have en-suites or a washbasin in the room. Some rooms have en-suite wet rooms. The rooms without en-suites have accessible bathrooms or wet rooms nearby.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel Gainsborough is a home-from-home, and provide extra stimulation and time for reminiscence.

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Care Provided by Gainsborough Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Hand (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Gainsborough Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £844 – £1,470
    • Self-Funded Residential Dementia Care £844 – £1,470
  • (these prices are only a guideline, please contact Gainsborough Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime


  • Parking

  • Ample parking


Gainsborough Care Home Reviews (48)

Total of 48, showing 1-20
8.4

Gainsborough Care Home has a Review Score of 8.4 (8.404) out of 10, based on 5 reviews in the last 2 years. Over all time Gainsborough Care Home has 48 reviews.

Overall Experience

  • 25
  • 19
  • 3
  • 0
  • 1

Date Published

48
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0
5
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Review from Richard Y (Son of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff make a real effort with my mum and genuinely seem to know her.
They made a big fuss of my mum on her birthday. She loves visits from Blue the dog.
The friendly banter with staff makes a big difference.

Reply from Dawn Hand, Manager at Gainsborough Care Home

This is a very reflective review as all staff make the effort to get to know our residents and their families and we all get involved with residents birthdays to make the day special.


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Review from Catherine B (Sister of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is one of good care for my sister. Whenever I visit her she is comfortable and clean, the staff are very friendly and know her by name. The management listens to any concerns I have about her which is extremely important to me. They answer all my questions regarding my sister and put my
mind at rest so that I can enjoy my visits with her. She is so much better now than when she first arrived from hospital, she interacts and has a better quality of life. Many thanks to all those at Gainsborough.

Reply from Dawn Hand, Manager at Gainsborough Care Home

Thank you for this wonderful review which is very reflective of our staff and care home.


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Review from Anthony D (Son of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with service to/for resident mother and very consistent communication and care provision information with myself. Have very much had a positive experience with staff (both management and frontline).

Reply from Dawn Hand, Manager at Gainsborough Care Home

This is a lovely, positive review and very reflective on the care and devotion we give to our residents.


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Review from Bernard T (Husband of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy for my wife to be a resident and be looked after.

Reply from Dawn Hand, Manager at Gainsborough Care Home

We are happy to be able to take care of all her needs and are glad she is staying with us here at Gainsborough Care Home.


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Review from Rosemary M (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and helpful home. The staff not only look after the residents but also family and friends. Since my mother moved into the home, she is looking better and is very well looked after.

Reply from Dawn Hand, Manager at Gainsborough Care Home

This review is really reflective of how much we really care about the residents, their families and friends and the staff. We really put a lot of effort into ensuring everybody's general well-being whilst in the home and really appreciate this being recognised by family members. Thank you.


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Review from C P (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Gainsborough Care Home for almost two years. After the initial upheaval of being moved there, he has settled in really quite well. Although he suffers from dementia, he interacts very well with the staff and them with him. There always seems to be smiles and laughter on both sides.
Dad
has put on weight as the food is very good and he is well-fed. I can say that I am very happy with the care that Dad receives at Gainsborough.

Reply from Dawn Hand, Manager at Gainsborough Care Home

We really appreciate feedback like this as the team do a wonderful job of caring for our residents. We do have a lot of laughter with our residents and the team interactions are second to none.


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Review from S S (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, helpful staff alongside bright friendly rooms and regular entertainment. Social media postings are both reassuring and nice to receive.

Reply from Dawn Hand, Manager at Gainsborough Care Home

This is another wonderful and reflective review of our home and staff. We are striving to do our best in all areas to ensure the residents and staff have a better environment to live and work in.


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Review from J D (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are always welcoming. My relative always looks presentable. Overall, the appearance of the home is good.

Reply from Dawn Hand, Manager at Gainsborough Care Home

This wonderful resident has been with us since 2016. It has been a pleasure to be part of his journey. Our team work very hard to make the home a comfortable place and they care for every resident with the same dignity and respect they deserve.


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Review from Michael B (Son of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is cared for very well and we are always kept informed of her care and welfare. The staff are very caring and very friendly and Mum likes them all.

Reply from Dawn Hand, Manager at Gainsborough Care Home

This is a really true reflection of our home and team. Thank you. It is lovely for the team to read how appreciated they are.


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Review from E K (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was swiftly admitted for respite care, with much kindness. All staff members treated her with care and kindness throughout her three-week stay.

Reply from Dawn Hand, Manager at Gainsborough Care Home

It is really good for the team to have such positive comments. They all do their very best to deliver care to our residents in a dignified and respectful way, whilst building good relationships with them and their families.


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Review from Clive T (Son of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather has been wonderfully looked after at Gainsborough during his stay over the six months. Unfortunately, his Alzheimer's progressed meaning he needed more care than we were able to offer at home.
The staff have been wonderful, attentive and caring and can't praise them highly enough.
When
Dad, unfortunately, passed away over Christmas, it was peaceful and dignified and the staff were so helpful. They had the Doctor to attend just when needed and also kept us informed and updated.
There is no doubt this home is a credit - kept clean and tidy and the staff a credit to the caring profession.
Thank you to you all.

Reply from Dawn Hand, Registered Manager at Gainsborough Care Home

Thank you so much for such a wonderful review, which is truly reflective of the hard work and dedication of all the team here at Gainsborough Care Home.


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Review from Mark W (Son of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Through shortages of staff, PPE and groceries etc, the team at Gainsborough Care Home have coped admirably and with a smile. 10/10 for their attitude through adversity. Thank you all on behalf of my mum and her family for doing such a great job.

Reply from Corinne Pryer, Operations Manager at Gainsborough Care Home

Thank you very much for your kind comments about Gainsborough. We really appreciate your review, we will share with all the team which I'm sure will mean a lot to them.


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Review from Janette G (Stepdaughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of Covid restrictions and the fact my stepmother is bed-bound my experience of Gainsborough Care Home as a whole has been limited. However mostly what I do witness is positive and my stepmother seems very happy with her care and that's what's important.
All staff have been friendly and helpful.

Reply from Dawn Hand, Registered Manager at Gainsborough Care Home

We are lucky to have a very good team at Gainsborough, who have worked very hard during Covid. We have always done our best to deliver an excellent service to our residents and their families and have done all we can through this difficult time to ensure the residents have our best attention at all times.


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Review from S B (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Gainsborough Care Home for the past year. He has a lovely clean, bright room with everything he needs. The staff are kind, caring and treat him with dignity and respect. He also enjoys all the tasty home-cooked meals which are provided.

Reply from Dawn Hand, Registered Manager at Gainsborough Care Home

This is a very welcomed review, thank you. We are constantly reviewing the service we provide to ensure Gainsborough Care Home has a good reputation and high standards in all areas. We are very lucky to have a great team who strive to make our home a wonderful place to live in, and clearly, our efforts are being welcomed, thank you.


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Review from Keith B (Son of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of the home for the last nine months or so of her life. After an initial settling in period, she was happy and content and called it home. Having said that she never wanted to be in a home, she then said she should have agreed to it earlier.
The staff were always kind and
caring and treated her, and from what I saw the other residents, as individuals. Little touches like daffodils on St Davids' day showed how much staff listened and understood what was important to the residents.

Reply from Dawn Hand, Registered Manager at Gainsborough Care Home

It is always nice to read such a positive review. The staff at Gainsborough Care Home do all they can to make the residents feel at home. The staff always listen to the needs of the residents and our activities coordinators always make sure we celebrate calendared events and indeed work very hard in organising entertainment and other activities and outings for the residents.


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Review from J C (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my mum said 'can I go home now?' (to Gainsborough) we knew she was settled and happy. Of course, she has blips as in missing her house, but then she will compare the care, attention and life at Gainsborough as she would imagine what life would be like being on a cruise liner. We know our
mum is safe, cared for, happy and in her ever after home. Thank you.

Reply from Louise Van Dorn, Registered Manager at Gainsborough Care Home

I will share your lovely review with the team.
We pride ourselves in having a homely, caring atmosphere and I am so pleased Mum feels at home here at Gainsborough.


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Review from Sheila P (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having promised my mother I would never send her to a care home, we could no longer care for her so we chose Gainsborough. We were so impressed with the care and attention given to her, and she soon settled in and we were happy knowing she was being well cared for and loved. The staff were always available
to discuss any problems that arose.

Reply from Louise Van Dorn, Registered Manager at Gainsborough Care Home

Thank you for your kind words.
It was an absolute pleasure to care for Mum.


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Review from Sandy E (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout Mum's residency at Gainsborough, she has been very happy. Many of the staff have worked there for a long time so they know Mum well, which is important for any resident. The staff are kind, helpful and jolly, which makes the place homely. As visitors, we always feel welcome.

Reply from Louise Van Dorn, Registered Manager at Gainsborough Care Home

Thank you so much for your kind review. I will share this with the team who all work very hard to ensure all residents feel happy and well cared for.


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Review from Julie K (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Under great management and leadership and all the team members. We can highly recommend Gainsborough Carew Home as an excellent Carehome. Our dad was a resident from July 2020 until a few weeks ago. Dad was greeted with the warmest of welcomes and very soon settled into the daily routine with loving
care and understanding of all the carers. Dad needed palliative care towards the end of his life and we can only say a massive thank you to you all.

Reply from Louise Van Dorn, Registered Manager at Gainsborough Care Home

Thank you for your kind words, it means such a lot to the team. It was a real pleasure to care for Dad, he was a big presence in the home and is very much missed.


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Review from M W (Son of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not enough staff to give the clients some proper 1-1 time to talk to them. Very, very rare to be offered some fresh fruit.

Reply from Louise Van Dorn, Registered Manager at Gainsborough Care Home

We are sorry you feel staff don't have one to one time with your mum but I can reassure you that Mum is offered a full activities programme and staff always pop in for a chat. Fresh fruit is always available and I will ensure Mum is aware of this should she want some.


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Current Review Score: 8.4 (8.404)

Overview of Review Score

The Review Score of 8.4 (8.404) out of 10 for Gainsborough Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.383 for Gainsborough Care Home is calculated as follows: ( (27 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 60 Ratings = 4.383

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.021 Points relating to the number of positive Reviews for Gainsborough Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 5 Positive Reviews ÷ 9.6 = 0.521

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Juliet Porter

Job Title: Deputy Manager

Joined: 2017

Juliet has been working at Gainsborough Care Home since 2017 as an Administrator. During this time, Juliet has grown with the home and has been a valued team member, understanding the needs of the home and the residents.


In 2022 Dawn Hand became the new Registered Manager and appointed Juliet as her Deputy reinforcing the Management Team, new ideas and structure.


Frequently Asked Questions about Gainsborough Care Home

What types of Care is Gainsborough Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gainsborough Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Gainsborough Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Gainsborough Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Gainsborough Care Home to the centre of Swanage?

0.8 mile(s) as the crow flies, distance by road may be significantly further.