Monkscroft Care Centre

Shelley Road, Cheltenham GL51 7DP
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9.9 155 Reviews
  • Monkscroft Care Centre, Cheltenham
Monkscroft Care Centre offers up to 80 residents compassionate, individualised dementia, nursing and respite care in a modern, comfortable environment. Opened in 2012, the home is located in a residential area of Cheltenham and has good access to the A40 and M5.

With your comfort and well-being in mind, this welcoming home is designed around four 'households' and has a hair salon, music room and cinema. You will find somewhere to relax or socialise with family and friends from your own spacious bed-sitting room, with en-suite facilities, to communal lounge and dining areas which are light, bright and comfortable.

Interesting scents, shapes and colours are provided all year round in their landscaped gardens. There are raised planting beds so you can join in the gardening activities if you so wish. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly and there is a cosy cinema. The home has access to a Trust minibus.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Monkscroft Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Doreen Paisley (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Monkscroft Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,465 – £1,570
    • Self-Funded Residential Dementia Care £1,570 – £1,675
    • Self-Funded Nursing Care £1,805 – £1,805
    • Self-Funded Nursing Dementia Care £1,805 – £1,805
    • RESPITE Self-Funded Residential Care £1,610 – £1,725
    • RESPITE Self-Funded Residential Dementia Care £1,725 – £1,840
    • RESPITE Self-Funded Nursing Care £1,980 – £1,980
    • RESPITE Self-Funded Nursing Dementia Care £1,980 – £1,980

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Monkscroft Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Free parking is available outside the home.


Monkscroft Care Centre Reviews (155)

Total of 155, showing 1-20
9.9

Monkscroft Care Centre has a Review Score of 9.9 (9.905) out of 10, based on 34 reviews in the last 2 years. Over all time Monkscroft Care Centre has 155 reviews.

Overall Experience

  • 147
  • 7
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Date Published

155
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Review from B S (Husband of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Monkscroft my wife has been really well looked after and is generally happy after a sudden illness in November 2024.
Our thanks to a GREAT STAFF.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

We're glad to see your wife doing so well with us at Monkscroft. We appreciate your feedback, and you taking the time to write us a review.


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Review from D T (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thank the lord every single day for the care, love and support that the staff not only give to my mum who is a resident there, but to me too.
I am my mum's daughter again! I am crying as I write this review because without Monkscroft Care Centre I would have been lost. They are amazing people. Thank
you, God bless you all.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

What lovely feedback! Thank you for your kind words. We're delighted to be able to care for your mum, and we're so glad that we've been able to support you as well. Please let us know if there is ever anything more we can do to help.


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Review from S K (Friend of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home had been transformed into a winter wonderland. It all looked magical, from the porch to the entrance hall and lounges. They captured the excitement and joy of the season. The entertainment was excellent with visits from local schools and chorus. My friend was able to invite his brothers
to the pre-Christmas party and his disabled son was invited to spend Christmas Day with his dad. This visit meant so much to both of them. The staff ensured they both had a very special time. The staff went that extra mile to ensure everyone celebrated in music, fun, food and friendship.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

We do love to get into the festive spirit at Monkscroft! We're glad you and your friend, and his family, enjoyed it. It's always a pleasure to have friends and family join us - you're welcome anytime. Thank you for sharing your experiences and taking the time to write us a review.


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Review from Judith T (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Monkscroft once again made Christmas a special time, gave gifts and spread happiness among the residents. Most notably, family members were included in the Christmas dinner, where they had booked in advance. The opportunity to join a family member at the dinner table on Christmas Day was most
unusual and very much appreciated. Mum's day was very much happier for it. The food was excellent, and we even had a choice, Mum chose the salmon, which was moist and delicious. The cook deserves a commendation for cooking for so many people and providing such excellent fayre.
Many thanks to all concerned, especially in the kitchen.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for your feedback and for taking the time to write us a review - we really do appreciate it. Families are always welcome at Monkscroft - the more the merrier! We're delighted to hear you and your mum enjoyed Christmas so much, and we will be sure to pass on your comments to our catering team.


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Review from V W (Niece of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked into Monkscroft Care Centre, the atmosphere was wonderful. Receptionist was helpful and explained where we needed to go. Everywhere was clean, tidy and organised. The room my aunt was in was spacious laid out well and I felt this was a lovely place to be. All staff I met in the times
I visited were kind, caring and were happy to assist my aunt and us as her visitors. A wonderful experience, thank you.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for your kind words and for taking the time to write us a review, we really do appreciate it. It's been a pleasure to care for your aunt and if there is ever anything more we can do to support your family, please don't hesitate to ask.


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Review from Michael A (Husband of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough about everything about this care centre. The family are over the moon that she is here. The care and compassion to the residents, it is exceptional. All I can say is this centre is like a hotel.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

We appreciate your feedback, thank you. Please just let us know if there is ever anything else we can do to support your family.


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Review from Karen S (Daughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky to find Monkscroft Care Centre! Mum had always said 'Put me on the ground before you put me in a home' and the plan was for her to live with me or my sister, but illness and the NHS took us in a different direction and the outset of Covis in 2020 made it a necessity to become permanent.
Thank goodness as the 24/7 care she receives far outstrips what I could have provided.
Staff are great, all the facilities good and the company and engagement are really important. After a very difficult life, Mum is in the comfortable homely place she deserves. Thank you.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for taking the time to write us a review, such kind words. It's been a pleasure to care for mum, and we've been so pleased to be able to support your family. Please don't hesitate to ask if there is anything more we can do to help.


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Review from Ruth J (Wife of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I went to view Monkscroft I knew this was the place my husband would be looked after with respect and care. The care is outstanding, the activities are amazing. I also feel supported along our journey. I cannot thank you enough. All the staff are amazing, friendly with endless patience.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you very much for your kind words and for taking the time to write us a review, we do appreciate your feedback. We're so glad we've been able to support you as well as your husband as we understand how challenging it can be for families when a loved one moves into a care home. If there is ever anything more we can do to help you, please don't hesitate to ask.


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Review from Gayle C (Daughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Monkscroft is a wonderful home for my 90-year-old mum. Mum wanted to spend her final years at home but her needs became too great for her children to care for her in the ways she needed despite her daughters being nurses.
Mum has settled in so well and all the staff are amazing, professional, knowledgeable
and so kind.
Monkscroft is the perfect place for my mum to be cared for in the ways that she and her family would wish for. Thank you!

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

We appreciate you taking the time to write us a review, and for sharing your feedback, thank you. It's great to see how well your mum has settled in, and we're glad you feel it's the perfect place for her - that means a lot to our team.


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Review from John G (Son of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Entrusting a family member to a care home is undoubtedly one of the most daunting decisions one can face. However, Monkscroft alleviates these concerns by providing an environment that feels like the best possible home for my mother. The centre exudes a warm and welcoming atmosphere, and the staff's
dedication and genuine care are immediately evident. They are incredibly friendly and always ready to offer reassurance, ensuring that my mother is treated with the utmost respect and compassion.
Initially, I harbored doubts and concerns about my mother staying at Monkscroft due to her complex needs. Yet, upon my arrival, it became clear that the staff are fully trained to provide the support. They consistently go above their duties, offering a level of care that leaves you with complete peace of mind, knowing she is in exceptionally capable hands.
I highly recommend Monkscroft to anyone considering care options. Don't hesitate; it is the best decision you can make for their well-being.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for your kind words and for taking the time to share your experiences of Monkscroft. I'm sure your review will provide reassurance and support to others in a similar situation. Please don't hesitate to ask if there is anything more we can do to support your mother, and if you find yourself with questions or concerns, please just let us know.


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Review from Jane W (Respite Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Monkscroft Care Centre in March on a stretcher from the hospital. I was paralysed from the waist down, incontinent and I could not wash myself. I could also not talk. I remember being taken into a lovely clean room, comfortable bed, shower and toilet with a lovely view looking out onto
vegetation. Everybody (carers) was so kind to me and never ever complained about incontinence in bed which is really a ghastly job. At the time when I arrived, I was left alone but everybody kept a good eye on me. As I recovered I was able to talk to the carers. They would tell me about themselves, what nationality they were and where they came from which I found was so interesting. The manager was amazing. She listened endlessly to any problems and encouraged me. She had soul and was so kind like everyone else. My friend who used to come and visit me said no other person would have put up with the likes of me and my untidy husband who used to leave a trail of biscuits around the room. I eventually left and now live at home and made a full recovery. I walk and talk endlessly, and danced a festival until 4 in the morning. I have a good appetite and am back in love with my husband. Without Monkscroft it would never have been possible.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you so much for your kind words and for sharing your experience. Your progress and your story are very moving and we hope many others will be motivated by it. We are delighted to hear that you have continued your recovery and are back to full health. Dancing at a festival till 4 am? You are an inspiration to us all! Please do keep in touch - we would love to hear more about your adventures.


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Review from S W (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted for 2 weeks respite following increasing difficulties with activities of daily living due to frailty. She is a private but friendly lady - enjoying a balance of time to herself with conversations and company. Within a few days of her visit she decided that she wanted to stay permanently.
Besides the setting and facilities her key reason for making the decision is the wonderful team of nurses and carers. She tells us regularly that every single member of staff is lovely. I have no doubt in recommending to others.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for taking the time to write us a review, and for sharing your mum's experiences of moving to Monkscroft. It can be a daunting prospect but I'm glad that our team has been able to put your mum's mind at ease and make her feel welcome. Do please let us know if there is anything else we can do to support her, or you.


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Review from Hazel T (Wife of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention of the staff at Monkscroft is amazing. They have all helped the family adjust to a situation that is difficult to cope with and accept. The care of my husband is exemplary. He enjoys the activities that he is able to join in with and seems very content. It is a pleasure to visit
Monkscroft.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

We really appreciate your kind words, thank you. It's an honour to have your husband with us at Monkscroft, and we're delighted to see him so happy and settled with us. It's a pleasure to be able to support our residents' families too so please don't hesitate to ask if there is anything more we can do to help you.


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Review from Harry S (Grandson of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience. Lovely staff. Made my grandpa very welcome - couldn't have asked for more.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for your kind words and for taking the time to write us a review - we appreciate it! We were delighted your grandpa joined us a Monkscroft, and that he felt welcome from the start.


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Review from Annabel S (Daughter of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so reassured at every stage that my dad has been here. He seems so content and the staff are continually watching to make sure all his needs are being met. There are great activities and it is very much a home from home where we can visit at any time and take in our assorted pets! Dad looks
very well cared for and we couldn't have asked for anything more. Thank you.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

We really appreciate your kind words, thank you. I'm sure your feedback will be helpful to others in a similar situation, to offer them reassurance. It's a pleasure to have your Dad with us, and if there is anything more we can do for him, the pets, or your family, please just let us know.


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Review from S D (Daughter of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been in Monkscroft with vascular dementia, he has been looked after with the greatest respect. The staff are so kind and friendly to my dad and his family. My dad can be very difficult at times but the staff including the cleaners and admin are fantastic with him. We could have moved
Dad to a care home nearer to us but the care he receives in Monkcroft is fantastic.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you very much for taking the time to write us a review, and for sharing your family's story and experience - I'm sure it will be both reassuring and comforting to other families in a similar position. If there is anything more we can do to help make your dad's time with us even better, please don't hesitate to ask.


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Review from F T (Daughter of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arranged for Dad to go into the Care Home, the staff have been amazing.
Taking in details of what Dad's interests were so he had some familiar points of reference.
From care staff, receptionists, admin staff, nurses and managers and anyone we have come into contact with has made
the emotionally difficult process so much easier.
Dad is very content and there is no doubt it is the welcoming environment he is in that has made that possible.
Monkscroft is highly recommended.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

We are delighted to have your Dad with us at Monkscroft, and it is an honour to care for him. We are touched by your kind words about our team, and we're so pleased to hear that your Dad is happy with us. Please let us know if there is anything else we can do to support him, or your family.


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Review from J P (Sister-in-law of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The current access system is awful. We arrive at the main door only to have to wait over 20 minutes to gain access. This is an unacceptable time frame and takes time away from being with family members. This needs to be reviewed in my opinion.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

Thank you for your feedback. We will take it on board and review options.


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Review from M N (Brother of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit, I am always greeted with a cheerful reception. My sister is well looked after and the staff are always friendly and helpful. The other residents are managed well and are provided with their needs.

Reply from Rowen Campbell, On behalf of the team at Monkscroft Care Centre

Many thanks for your feedback and for taking the time to share your opinions on our home - we do appreciate it. We're glad to have your sister with us and if there is anything else we can do to support her, or yourself, please just let us know.


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Review from Rachel L (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say the manager and deputy manager have been so kind to me and helped me so much with whatever issues or questions I have had. They are amazing. I was left very upset after a meeting with the nurse, but this morning, the manager and deputy manager spent time with me, discussing it. They
couldn't have been kinder and more helpful if they tried and were concerned I had been so upset.

Reply from Rowen Campbell, on behalf of the team at Monkscroft Care Centre

What a lovely review to read, thank you! We're always glad to be able to support families as much as the residents themselves, and if there is anything more we can do to help, please just let us know. We appreciate you taking the time to share your feedback.


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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Monkscroft Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Monkscroft Care Centre is calculated as follows: ( (373 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 402 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Monkscroft Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (5)

Doreen

Doreen Paisley

Job Title: General Manager

Joined: 2019

The residents at Monkscroft Care Centre are cared for by a highly dedicated and professional team of approximately 130 employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by the General Manager, Deputy Manager, Head of Dementia Care and the Senior Nurse Team.
Doreen is a Registered Nurse with more than 25 years’ experience managing healthcare services in the public, private and charity sectors in Nursing, Dementia and Mental Health homes.
Prior to joining the Orders of St John Care Trust as the Monkscroft Care Centre General Manager, Doreen managed a similar large service consistently rated GOOD by CQC.
As well as a qualification as a Registered Nurse with the Nursing and Midwifery Council, Doreen holds a Registered Managers Award. She has completed numerous courses covering all aspects of caring for older people including dementia and palliative care.
Doreen brings a wealth of knowledge and experience in Elderly and Dementia Care to her role. She is committed to supporting the staff to deliver person-centred care to ensure that the people who live in the home continue to lead fulfilling lives.
Outside of work, Doreen enjoys travelling around in her motorhome with her family and dogs, and arts and crafts.


Lynne

Lynne Donaldson

Job Title: Deputy Manager

Joined: 2001

Lynne has worked in the care sector for many years and has been a valued team member at The Orders of St John Care Trust since 2001.
Lynne has completed extensive training including NVQ Level 2 in health and social care, Level 3 in dementia awareness and Level 3 in safeguarding and the Care Leadership Programme. Lynne enjoyed completing the Dementia Leadership Award with the 2gether Trust in 2018 and supported the team in gaining Dementia accreditation for Monkscroft's Redgrove household in Feb 2019.
Lynne started her career as a night care assistant, soon becoming a care leader, then progressed to Head of Care and more recently head of dementia care at Monkscroft before her promoting to Deputy Manager in November 2020..
Lynne has a passion for learning new skills and improving her knowledge and she has demonstrated a strong track record of leading dementia care in a sensitive and professional manner, Lynne ensures all the residents are treated as an individual, having empathy and an understanding while supporting them with therapeutic approaches. Lynne loves that she can help residents keep their own identity and interests ensuring they can still enjoy an independent and fulfilling life.
Lynne prides herself on her communication skills, her caring nature and she is always looking to go above and beyond to help and support our residents and her team.
Lynne’s proudest moment was being awarded the chairman’s commendation for meritorious service in 2017, Leader of the year staff Awards 2018, and becoming a Finalist GCPA Awards for Dementia Care 2019.
Lynne enjoys spending her free time with her family and spoiling her Granddaughter.


Susan

Susan Barrass

Job Title: Head of Dementia Care

Joined: 2007

Susan's employment with OSJCT started as Head of Domestic in 2007. She then became a Carer, followed by a Care Leader which led to her current position of Head of Dementia Care. Susan has completed broad training which includes NVQ Level 2 & 3 in Health and Social Care and completed a QCF Level 3 in Dementia Awareness. 


Susan thoroughly enjoyed the Dementia Awareness course in 2020 as it provided her with the knowledge, understanding and ideas to implement the care she delivers to the residents at Monkscroft. Susan is a Dementia Link Worker and is always willing to answer any questions about Dementia. 


Susan has lots of enthusiasm to learn new skills and to improve her current knowledge. She strives to deliver high standards of care to the residents whilst maintaining dignity and respect. Susan us a very sensitive and understanding person who ensures she supports the residents in a personable way and always looks for ways to improve the lives of the residents. 


Susan has great communication skills and great relationships with families who are always thanking Susan for her hard work and dedication. Susan is a well-liked colleague and is known to having a good rapport with the team. She is a "go to" individual. 


Susan has many achievements that she is proud of, one is receiving the Chairman's Commendation Award for Meritorious Service in 2016 and being nominated for Leader of the Year. 


In her spare time, Susan enjoys spending time with her granddaughters, watching tennis, reading and loves the Harry Potter franchise. Susan was very proud to take part in the Alzheimer's society walk in 2018 with fellow colleagues to raise money for dementia awareness. 


Sarah

Sarah Davis

Job Title: Activities Co-ordinator

Joined: 2017

Sarah joined the Trust in May 2017 after studying Occupational Therapy at University and values the importance of person-centred care. Sarah likes to discover people’s interests and build relationships with residents and families which continues to support a positive community within and outside of Monkscroft. Sarah is also the Cheltenham representative for the ‘Gloucestershire Meaningful Activity and Wellbeing Network’ and has a passion for providing meaningful and engaging activities that supports the wellbeing of residents.
In Sarah’s spare time, she enjoys attending theatre shows and spending time with friends and family.


Emma

Emma Lomas

Job Title: Administration assistant

Joined: 2018

Emma is an experienced Administration Assistant who has achieved BTEC Level 2 Diploma in Business & Administration and is hoping to work towards Level 3, Emma has also achieved an Ultimate Customer Service Training certificate as well as qualifications in ICT. Emma loves helping people and making a difference to our resident's lives. Emma joined the team in June 2018 and has never looked back, she thoroughly enjoys working alongside the rest of the team at Monkscroft to provide the highest standard of care to their residents. Emma is passionate about creating a welcoming and friendly environment for the residents and their families, as well as building lasting relationships. In her spare time, she enjoys going on walks and spending time with her family and friends (and her cat!).


Frequently Asked Questions about Monkscroft Care Centre

What types of Care is Monkscroft Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Monkscroft Care Centre provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Monkscroft Care Centre have?

There are 80 Single Rooms.

What are the Facilities & Services at Monkscroft Care Centre?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Monkscroft Care Centre to the centre of Cheltenham?

1.8 mile(s) as the crow flies, distance by road may be significantly further.