Monkscroft Care Centre

Shelley Road, Cheltenham GL51 7DP
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9.9 155 Reviews
  • Monkscroft Care Centre, Cheltenham
Monkscroft Care Centre offers up to 80 residents compassionate, individualised dementia, nursing and respite care in a modern, comfortable environment. Opened in 2012, the home is located in a residential area of Cheltenham and has good access to the A40 and M5.

With your comfort and well-being in mind, this welcoming home is designed around four 'households' and has a hair salon, music room and cinema. You will find somewhere to relax or socialise with family and friends from your own spacious bed-sitting room, with en-suite facilities, to communal lounge and dining areas which are light, bright and comfortable.

Interesting scents, shapes and colours are provided all year round in their landscaped gardens. There are raised planting beds so you can join in the gardening activities if you so wish. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly and there is a cosy cinema. The home has access to a Trust minibus.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Monkscroft Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Doreen Paisley (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Monkscroft Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,465 – £1,570
    • Self-Funded Residential Dementia Care £1,570 – £1,675
    • Self-Funded Nursing Care £1,805 – £1,805
    • Self-Funded Nursing Dementia Care £1,805 – £1,805
    • RESPITE Self-Funded Residential Care £1,610 – £1,725
    • RESPITE Self-Funded Residential Dementia Care £1,725 – £1,840
    • RESPITE Self-Funded Nursing Care £1,980 – £1,980
    • RESPITE Self-Funded Nursing Dementia Care £1,980 – £1,980

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Monkscroft Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Free parking is available outside the home.


Monkscroft Care Centre Reviews (155)

Total of 155, showing 41-60
9.9

Monkscroft Care Centre has a Review Score of 9.9 (9.905) out of 10, based on 34 reviews in the last 2 years. Over all time Monkscroft Care Centre has 155 reviews.

Overall Experience

  • 147
  • 7
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Date Published

155
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19
34
121

Review from Andrew K (Friend of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted into the care home as a matter of urgency right from the start she has received the best of care during a traumatic time. Now, five months later, she loves being in the home. She treats the staff as her friends, she is happy and well cared for. For me, my priority was for her
to be safe and her needs were met immediately. Now, she remains safe but is also happy and content and well cared for. Well done, to all at the care home.

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Review from Michaela M (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy and relieved that my dad is able to stay at Monkscroft. My husband and I can see that the staff genuinely care about the residents. They treat my dad with dignity and love. I live far away and they happily arrange for me to video call him regularly. When I visit in person, they take the time
to speak to me and are so welcoming. It means the world to my dad that the staff interact with him, having a joke and a laugh. He has told me how much he likes them many times and he comments on how hard they work. He never gives false compliments and I know that he means it. Since coming to stay at Monkscroft, his mobility has really improved. He used to stumble a lot but the staff have ensured that his medication has been corrected and have helped him to use his walker correctly. I am really surprised that he is so much more mobile. There is a happy atmosphere in Monkscroft which the staff generate. It is a unique and special place and I am so grateful that my dad is there.

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Review from Nick B (Son of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I used to be my mum's 24 hours per day, 7 days per week, live-in registered carer for 10 years it is very important for me to find the right location and environment for my disabled, amazing and wonderful Mum.


Monkscroft Care Centre is the clean, homely, active and outstanding nursing environment

where my sharp as a pin Mum is happy to be.


I know from direct experience that the wonderful care team focuses on the needs and wishes of each resident to provide a tailored and adaptable care plan. Which for my mum means I'm happy to still be actively involved with her care from morning to night. Monkscroft encourages me to be there for as long as I like each day.


Monkscroft is an outstanding team of professional, highly dedicated, and friendly people who don't just work there. It's their vocation. I have no hesitation in recommending Monkscroft Care Centre.
Namaste.


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Review from Derek F (Husband of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Monkscroft Care Centre in September 2021 - she settled in very quickly thanks entirely to the wonderful care and attention that she received there from the care staff. Nothing is too much trouble for them. Monkscroft is a first class establishment and an excellent example of what a care
home should be like.

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Review from Janice K (Niece of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I or my cousin visit our uncle, we always find him clean, tidy and well presented. His room has some of his more important things, photos etc and it feels like a home - a safe and secure home. We have always found the staff and carers to be kind and approachable and we have no hesitation in
recommending Monkscroft.

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Review from Clare A (Wife of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband passed away in February after spending nearly four years at Monkscroft. I do not have the words to describe the care (and love) he has been given during what has been such a difficult time with Covid. Without exception, he was treated with dignity and as an individual. As his dementia progressed,
the carers understood and looked after him appropriately and respected him. Thank you so much all of you. He died peacefully in his room with myself beside him.

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Review from Vicky F (Daughter of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall and hospitalisation, my mother could no longer live independently. I was pleased to get a place for her at this popular and outstanding care home. The staff could not have been more helpful in supporting her to settle in. She says that the staff are lovely. They know her so well after just
2 weeks. When visiting, I see her looking smart and well-groomed after weeks of her wearing only nightdresses, she is now helped into and out of bed and staff are working to introduce her to new foods after years of a basic monotonous diet. My mind and our family now have peace of mind.

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Review from Sophie C (Daughter of Resident) published on 19 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, friendly and caring staff who go above and beyond to provide care and comfort to residents during some of their most challenging times. Always patient. Always willing to listen. And always open, prompt and transparent communication with relatives. Would thoroughly recommend Monkscroft for those
needing both long term and respite care.

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Review from Jean C (Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and helpful. Always ready to have a chat.

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Review from Ken R (Brother-in-law of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are always very nice and most helpful over anything you want and need to know.

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Review from C R (Sister of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have seen a great improvement in my sister's health and well being since she has been at Monkscroft, all the staff are so friendly and helpful. The home looks so clean and tidy with a very welcoming entrance hall.

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Review from Helina R (Wife of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care centre, well run and managed. The management is very good, providing updates about coronavirus and other aspects regularly. My husband suffers from debilitating disease, including dementia. He settled in so quickly and the care and attention he has had is outstanding. The staff
are exceptionally polite, helpful and friendly. I would highly recommend this care centre to anyone looking for the best care for their loved ones.

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Review from C T (Niece of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was looked after very well and was happy in the home. The staff were very friendly and conscientious. My mind was a rest knowing he was safe and being looked after at all times.

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Review from Billy K (Friend of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault the care home or their staff, very satisfied with the care provided. Rooms very adequate for purpose, always clean and tidy. Excellent staff always caring and polite, very knowledgable and informative. A particular nurse went above and beyond for all she has done, keeping us updated
on a regular basis.

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Review from Jeanette K (Friend of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all care.
Very clean, all staff are excellent.
Found one nurse very helpful and who kept me informed of everything.

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Review from Beryl D (Wife of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very well looked after at Monkscroft and loved by all of his carers. We would certainly recommend the care home.
Thank you so much for all the staff who have been involved in my husband's time with you. Thank you.

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Review from Axelle O (Wife of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home was already amazing before the pandemic, but it rose to the occasion by doubling its endeavour to look after my husband and reassure me about this well being. As far as I am concerned they have become our family and are exceptional in delivering professional care, compassion and dignity. We
would be absolutely lost without the staff at Monkscroft - they are all brilliant.

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Review from Carol W (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was admitted to Monkscroft for the last 4 months of his life following a stroke. He was initially a bit grumpy but the staff were so warm, friendly and caring that he soon settled in. His care was tailored to his needs. If he fancied a lie-in that's what he had, if he wanted to chat to us
the staff facilitated this. I felt my father was well cared for.

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Review from Nigel H (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Monkscroft proved to be a wonderful care home for my very confused father. Due to COVID, he had to enter the care home without the comfort of his son or daughter to help him transition into life in a care home. The staff were amazing with Dad, caring for both his physical and emotional needs and comforted
him when he missed his family.
At his end of life, the staff comforted both Dad and my sister and I and were magnificent support that meant so much to us. A million thanks.

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Review from Marc D (Son of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t express how well Dad was looked after. The staff were amazing and in the little amount of times we could see him, due to Covid-19 restrictions, it was clear there was a mutual admiration between him and the care team.
Even over the phone, we were kept informed of how Dad was. And we had a
bi-weekly Zoom meeting between the management and activities teams and family/loved ones keeping us up to date on Monkscroft and the Trusts way forward through lockdown and any other issues we wanted addressing.
The activities team did an amazing job keeping Dad engaged on a one to one Zoom with the family, sitting with him and chatting with him and us alike.
Overall 11/10 for the way Dad was looked after and you have an amazing team at Monkscroft.
Thank you from the bottom of my heart.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Monkscroft Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Monkscroft Care Centre is calculated as follows: ( (373 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 402 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Monkscroft Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (5)

Doreen

Doreen Paisley

Job Title: General Manager

Joined: 2019

The residents at Monkscroft Care Centre are cared for by a highly dedicated and professional team of approximately 130 employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by the General Manager, Deputy Manager, Head of Dementia Care and the Senior Nurse Team.
Doreen is a Registered Nurse with more than 25 years’ experience managing healthcare services in the public, private and charity sectors in Nursing, Dementia and Mental Health homes.
Prior to joining the Orders of St John Care Trust as the Monkscroft Care Centre General Manager, Doreen managed a similar large service consistently rated GOOD by CQC.
As well as a qualification as a Registered Nurse with the Nursing and Midwifery Council, Doreen holds a Registered Managers Award. She has completed numerous courses covering all aspects of caring for older people including dementia and palliative care.
Doreen brings a wealth of knowledge and experience in Elderly and Dementia Care to her role. She is committed to supporting the staff to deliver person-centred care to ensure that the people who live in the home continue to lead fulfilling lives.
Outside of work, Doreen enjoys travelling around in her motorhome with her family and dogs, and arts and crafts.


Lynne

Lynne Donaldson

Job Title: Deputy Manager

Joined: 2001

Lynne has worked in the care sector for many years and has been a valued team member at The Orders of St John Care Trust since 2001.
Lynne has completed extensive training including NVQ Level 2 in health and social care, Level 3 in dementia awareness and Level 3 in safeguarding and the Care Leadership Programme. Lynne enjoyed completing the Dementia Leadership Award with the 2gether Trust in 2018 and supported the team in gaining Dementia accreditation for Monkscroft's Redgrove household in Feb 2019.
Lynne started her career as a night care assistant, soon becoming a care leader, then progressed to Head of Care and more recently head of dementia care at Monkscroft before her promoting to Deputy Manager in November 2020..
Lynne has a passion for learning new skills and improving her knowledge and she has demonstrated a strong track record of leading dementia care in a sensitive and professional manner, Lynne ensures all the residents are treated as an individual, having empathy and an understanding while supporting them with therapeutic approaches. Lynne loves that she can help residents keep their own identity and interests ensuring they can still enjoy an independent and fulfilling life.
Lynne prides herself on her communication skills, her caring nature and she is always looking to go above and beyond to help and support our residents and her team.
Lynne’s proudest moment was being awarded the chairman’s commendation for meritorious service in 2017, Leader of the year staff Awards 2018, and becoming a Finalist GCPA Awards for Dementia Care 2019.
Lynne enjoys spending her free time with her family and spoiling her Granddaughter.


Susan

Susan Barrass

Job Title: Head of Dementia Care

Joined: 2007

Susan's employment with OSJCT started as Head of Domestic in 2007. She then became a Carer, followed by a Care Leader which led to her current position of Head of Dementia Care. Susan has completed broad training which includes NVQ Level 2 & 3 in Health and Social Care and completed a QCF Level 3 in Dementia Awareness. 


Susan thoroughly enjoyed the Dementia Awareness course in 2020 as it provided her with the knowledge, understanding and ideas to implement the care she delivers to the residents at Monkscroft. Susan is a Dementia Link Worker and is always willing to answer any questions about Dementia. 


Susan has lots of enthusiasm to learn new skills and to improve her current knowledge. She strives to deliver high standards of care to the residents whilst maintaining dignity and respect. Susan us a very sensitive and understanding person who ensures she supports the residents in a personable way and always looks for ways to improve the lives of the residents. 


Susan has great communication skills and great relationships with families who are always thanking Susan for her hard work and dedication. Susan is a well-liked colleague and is known to having a good rapport with the team. She is a "go to" individual. 


Susan has many achievements that she is proud of, one is receiving the Chairman's Commendation Award for Meritorious Service in 2016 and being nominated for Leader of the Year. 


In her spare time, Susan enjoys spending time with her granddaughters, watching tennis, reading and loves the Harry Potter franchise. Susan was very proud to take part in the Alzheimer's society walk in 2018 with fellow colleagues to raise money for dementia awareness. 


Sarah

Sarah Davis

Job Title: Activities Co-ordinator

Joined: 2017

Sarah joined the Trust in May 2017 after studying Occupational Therapy at University and values the importance of person-centred care. Sarah likes to discover people’s interests and build relationships with residents and families which continues to support a positive community within and outside of Monkscroft. Sarah is also the Cheltenham representative for the ‘Gloucestershire Meaningful Activity and Wellbeing Network’ and has a passion for providing meaningful and engaging activities that supports the wellbeing of residents.
In Sarah’s spare time, she enjoys attending theatre shows and spending time with friends and family.


Emma

Emma Lomas

Job Title: Administration assistant

Joined: 2018

Emma is an experienced Administration Assistant who has achieved BTEC Level 2 Diploma in Business & Administration and is hoping to work towards Level 3, Emma has also achieved an Ultimate Customer Service Training certificate as well as qualifications in ICT. Emma loves helping people and making a difference to our resident's lives. Emma joined the team in June 2018 and has never looked back, she thoroughly enjoys working alongside the rest of the team at Monkscroft to provide the highest standard of care to their residents. Emma is passionate about creating a welcoming and friendly environment for the residents and their families, as well as building lasting relationships. In her spare time, she enjoys going on walks and spending time with her family and friends (and her cat!).