Monkscroft Care Centre

Shelley Road, Cheltenham GL51 7DP
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9.9 155 Reviews
  • Monkscroft Care Centre, Cheltenham
Monkscroft Care Centre offers up to 80 residents compassionate, individualised dementia, nursing and respite care in a modern, comfortable environment. Opened in 2012, the home is located in a residential area of Cheltenham and has good access to the A40 and M5.

With your comfort and well-being in mind, this welcoming home is designed around four 'households' and has a hair salon, music room and cinema. You will find somewhere to relax or socialise with family and friends from your own spacious bed-sitting room, with en-suite facilities, to communal lounge and dining areas which are light, bright and comfortable.

Interesting scents, shapes and colours are provided all year round in their landscaped gardens. There are raised planting beds so you can join in the gardening activities if you so wish. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly and there is a cosy cinema. The home has access to a Trust minibus.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Monkscroft Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Doreen Paisley (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Monkscroft Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,465 – £1,570
    • Self-Funded Residential Dementia Care £1,570 – £1,675
    • Self-Funded Nursing Care £1,805 – £1,805
    • Self-Funded Nursing Dementia Care £1,805 – £1,805
    • RESPITE Self-Funded Residential Care £1,610 – £1,725
    • RESPITE Self-Funded Residential Dementia Care £1,725 – £1,840
    • RESPITE Self-Funded Nursing Care £1,980 – £1,980
    • RESPITE Self-Funded Nursing Dementia Care £1,980 – £1,980

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Monkscroft Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Free parking is available outside the home.


Monkscroft Care Centre Reviews (155)

Total of 155, showing 61-80
9.9

Monkscroft Care Centre has a Review Score of 9.9 (9.905) out of 10, based on 34 reviews in the last 2 years. Over all time Monkscroft Care Centre has 155 reviews.

Overall Experience

  • 147
  • 7
  • 1
  • 0
  • 0

Date Published

155
8
19
34
121

Review from Christopher J (Respite Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention during my stay has been unsurpassed with all personnel courteous and caring to the extreme.

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Review from Anne W (Wife of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was here for a short while but I can honestly say with hand on heart they gave him the best care ever. Unfortunately, he is no longer with us but they did everything they could to make his stay very comfortable.

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Review from Jacqueline C (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are wonderful. I have been made so welcome, and the improvement in my mother is excellent. Thank you, everyone. I have been made to feel part of the team (family), but the relationship between my mother and themselves is lovely. They have made her very welcome. The care they
take is brilliant. The time they spend on everyone is brilliant, and through these difficult times, all I can say is a very big thank you to the manager and the team. A big thank you to Springbank, take care all.

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Review from B W (Husband of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be better. Carers are excellent, management are always there for you. Reception staff are brilliant, cleaners are always bubbly and chat. Nurses are excellent and always there for you. Excellent service, highly recommended to people.

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Review from A M (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Monkscroft is excellent. The staff are very helpful, kind and cannot do enough to help us. The care home is excellent - very clean and tidy and my dad is very happy here. I recommend anyone staying here as their family will be very well looked after.

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Review from Sharon T (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately for me, both of my parents have been unlucky enough to suffer from Dementia. However, as collectively my parents would have been residents of Monkscroft for in excess of four years, this does put me in a good position to give an accurate review of the home. They are a fantastic team of
people right across the board in the care that they provide to the residents, good food, cleanliness and under normal circumstances, regular quality activities. Recent times with Covid 19 has made things particularly challenging for my dad who suffered from severe anxiety during lockdown. The whole team at Monkscroft worked together with advice from other professionals, to help him through what was a very difficult time and I am extremely grateful to them all. I would recommend Monkscroft to anyone without hesitation.

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Review from Nicki C (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at OSJCT Monkscroft for 11months, receiving the utmost professional and respectful care from lead carers, carers, housekeeping and reception. He was on Redgrove household, which is a fantastic friendly and very welcoming household. His dementia, unfortunately, had deteriorated
so he was moved to Springbank (nursing dementia) household, where yet again is a fantastic place. The staff at Monkscroft not only show care for their residents, they also carry the respect and care on through to the families. I’m sure there are many many great care homes out there BUT you’d have to go a very long way to beat this one. We cannot thank the staff enough for how they cared not only for my father but for us as a family also. Unfortunately, my father passed away in March and other than being at home, we wouldn’t have wanted him to have been anywhere else. If ever you are in need of a genuinely great place to care for your loved one... look no further, it’s right here.

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Review from Fran C (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been and continue to be outstanding in their support and care for my Father. They give themselves sacrificially especially in this current crisis of Covid 19. My Father is very settled and I believe, regards the staff as his family and Monkscroft as his home. I am deeply appreciative
of all they have done and continue to do to help my Father live there happily and comfortably. Thank you.

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Review from Bridget F (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum lived at St John’s for 14 months. She had dementia and mobility difficulties. The care she received from the staff there was fantastic, 100%. Carers are compassionate, patient, caring and the activities are well thought out and inclusive for family members. It was a huge comfort and relief to
know our mum had the best care any family could ever want for their loved ones. Staff are very helpful and supportive to family and take time to listen and help you too with worries.
Staff cared for our mum tirelessly in her days before passing. She was always clean, and the room was beautifully kept. Mum became friends with her carers, and this was lovely to see when we frequently visited. We were always made to feel welcome and offered drinks, biscuits, cakes etc.
Christmas was lovely, and the home was decorated beautifully.
I also saw tenderness and patience with the other residents who often receive one to one attention.

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Review from Faith P (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Monkcroft was home to Mum for 2-years, during her time there, the care and compassion shown to her by the staff were amazing.
She was encouraged to join in the activities, and although initially reluctant, she thoroughly enjoyed herself.
When I asked if she liked living there she would say, ‘what’s
not to like ‘ and that sums up the friendly, welcoming staff at Monkscroft.

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Review from Bill W (Son-in-law of Resident) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law was at Monkscroft for 3 years 6 months, until she passed away recently. Monkscroft has a really good team of staff, many of whom have been employees for some years. They genuinely care about their residents, and get to know them as individuals - for example, Mum enjoyed knitting and several
of the team would make time to knit with her.
Monkscroft has well-kept rooms and plenty of well-maintained communal areas, including a number of secure outside/garden areas. Visitors are welcomed at any time of day, tea and coffee are always available. We found that the senior staff on duty would always be able to give us a good picture of how Mum was progressing, and they kept us informed on her various minor ailments as they arose, phoning us if there were any urgent matters. We also found that any problems could be raised with the staff, and action would be taken as needed.
Monkscroft is a warm and welcoming place.

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Review from June B (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was depressed after visiting nursing homes in Cheltenham while searching for a forever home for my husband, who had been diagnosed with stage three dementia. My depression melted away when I stepped inside the doors of Monkscroft. My first reaction was wow. With its wide and generous hallways and
mixed community spaces, it felt more like a five-star hotel. The reception as you enter is impressive. The ground floor has a sweet shop, hairdressers, a tea room overlooking gardens and a small cinema. The high standards of hygiene and decor are impressive throughout the home. Most importantly, everywhere in the home I was continually struck by the warmth, patience, respect and dedication of the St John's team of nurses, carers and cleaners. I am eternally grateful for the care my husband and I received whilst at Monkscroft; it was as if I always had close family surrounding me and the comradeship will be eternally appreciated.

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Review from Les R (Son-in-law of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb atmosphere.
The staff are fantastic, cheerful, helpful and caring.

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Review from Kim B (Son of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful staff who looked after my blind mother really well for 4 weeks' respite care.

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Review from K N (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank one lady in particular and all the staff for making my dad's transfer to Monkscroft Care Centre so easy.
Dad has settled into his new home and is feeling comfortable and at peace there.

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Review from J B (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a pleasure and a relief to see Mum settle and relax into Monkscroft. She is so well cared for and looked after and her individual needs recognised.
The arranged activities have aided Mum in reconnecting with others and finding enjoyment, especially the activities with animals and music.
This
is a home where people matter. Mum's unique character is recognised and her medical needs promptly and efficiently dealt with.
Thank you Monkscroft.

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Review from J P (Wife of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Even though Monkscroft Care Centre came highly recommended my husband and I were hoping that we were doing the right thing. My family lived too far away to help and I was exhausted after 4 weeks as my husband couldn't walk.
However, after a few days, we knew we had made the right decision. It's all
we hoped for.

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Review from Jane H (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Monkscroft is an excellent care home and I have always been extremely happy how my mum is cared for. I also feel extremely welcome there and whenever I visit all the care staff are so friendly.

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Review from P K (Brother-in-law of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have been really pleased with the level of care from everybody at Monkscroft.
The place is always immaculate with a lovely atmosphere and the staff are so supportive.

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Review from L K (Sister of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family have been extremely impressed by Monkscroft Care Home and everything that has happened there. The home is like a five-star hotel in appearance and quality of service. The staff are devoted and so very caring.
They are supportive to the whole family and the standard of care and cleanliness
is beyond reproach.
This home is a centre of excellence in every way.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Monkscroft Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Monkscroft Care Centre is calculated as follows: ( (373 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 402 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Monkscroft Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (5)

Doreen

Doreen Paisley

Job Title: General Manager

Joined: 2019

The residents at Monkscroft Care Centre are cared for by a highly dedicated and professional team of approximately 130 employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by the General Manager, Deputy Manager, Head of Dementia Care and the Senior Nurse Team.
Doreen is a Registered Nurse with more than 25 years’ experience managing healthcare services in the public, private and charity sectors in Nursing, Dementia and Mental Health homes.
Prior to joining the Orders of St John Care Trust as the Monkscroft Care Centre General Manager, Doreen managed a similar large service consistently rated GOOD by CQC.
As well as a qualification as a Registered Nurse with the Nursing and Midwifery Council, Doreen holds a Registered Managers Award. She has completed numerous courses covering all aspects of caring for older people including dementia and palliative care.
Doreen brings a wealth of knowledge and experience in Elderly and Dementia Care to her role. She is committed to supporting the staff to deliver person-centred care to ensure that the people who live in the home continue to lead fulfilling lives.
Outside of work, Doreen enjoys travelling around in her motorhome with her family and dogs, and arts and crafts.


Lynne

Lynne Donaldson

Job Title: Deputy Manager

Joined: 2001

Lynne has worked in the care sector for many years and has been a valued team member at The Orders of St John Care Trust since 2001.
Lynne has completed extensive training including NVQ Level 2 in health and social care, Level 3 in dementia awareness and Level 3 in safeguarding and the Care Leadership Programme. Lynne enjoyed completing the Dementia Leadership Award with the 2gether Trust in 2018 and supported the team in gaining Dementia accreditation for Monkscroft's Redgrove household in Feb 2019.
Lynne started her career as a night care assistant, soon becoming a care leader, then progressed to Head of Care and more recently head of dementia care at Monkscroft before her promoting to Deputy Manager in November 2020..
Lynne has a passion for learning new skills and improving her knowledge and she has demonstrated a strong track record of leading dementia care in a sensitive and professional manner, Lynne ensures all the residents are treated as an individual, having empathy and an understanding while supporting them with therapeutic approaches. Lynne loves that she can help residents keep their own identity and interests ensuring they can still enjoy an independent and fulfilling life.
Lynne prides herself on her communication skills, her caring nature and she is always looking to go above and beyond to help and support our residents and her team.
Lynne’s proudest moment was being awarded the chairman’s commendation for meritorious service in 2017, Leader of the year staff Awards 2018, and becoming a Finalist GCPA Awards for Dementia Care 2019.
Lynne enjoys spending her free time with her family and spoiling her Granddaughter.


Susan

Susan Barrass

Job Title: Head of Dementia Care

Joined: 2007

Susan's employment with OSJCT started as Head of Domestic in 2007. She then became a Carer, followed by a Care Leader which led to her current position of Head of Dementia Care. Susan has completed broad training which includes NVQ Level 2 & 3 in Health and Social Care and completed a QCF Level 3 in Dementia Awareness. 


Susan thoroughly enjoyed the Dementia Awareness course in 2020 as it provided her with the knowledge, understanding and ideas to implement the care she delivers to the residents at Monkscroft. Susan is a Dementia Link Worker and is always willing to answer any questions about Dementia. 


Susan has lots of enthusiasm to learn new skills and to improve her current knowledge. She strives to deliver high standards of care to the residents whilst maintaining dignity and respect. Susan us a very sensitive and understanding person who ensures she supports the residents in a personable way and always looks for ways to improve the lives of the residents. 


Susan has great communication skills and great relationships with families who are always thanking Susan for her hard work and dedication. Susan is a well-liked colleague and is known to having a good rapport with the team. She is a "go to" individual. 


Susan has many achievements that she is proud of, one is receiving the Chairman's Commendation Award for Meritorious Service in 2016 and being nominated for Leader of the Year. 


In her spare time, Susan enjoys spending time with her granddaughters, watching tennis, reading and loves the Harry Potter franchise. Susan was very proud to take part in the Alzheimer's society walk in 2018 with fellow colleagues to raise money for dementia awareness. 


Sarah

Sarah Davis

Job Title: Activities Co-ordinator

Joined: 2017

Sarah joined the Trust in May 2017 after studying Occupational Therapy at University and values the importance of person-centred care. Sarah likes to discover people’s interests and build relationships with residents and families which continues to support a positive community within and outside of Monkscroft. Sarah is also the Cheltenham representative for the ‘Gloucestershire Meaningful Activity and Wellbeing Network’ and has a passion for providing meaningful and engaging activities that supports the wellbeing of residents.
In Sarah’s spare time, she enjoys attending theatre shows and spending time with friends and family.


Emma

Emma Lomas

Job Title: Administration assistant

Joined: 2018

Emma is an experienced Administration Assistant who has achieved BTEC Level 2 Diploma in Business & Administration and is hoping to work towards Level 3, Emma has also achieved an Ultimate Customer Service Training certificate as well as qualifications in ICT. Emma loves helping people and making a difference to our resident's lives. Emma joined the team in June 2018 and has never looked back, she thoroughly enjoys working alongside the rest of the team at Monkscroft to provide the highest standard of care to their residents. Emma is passionate about creating a welcoming and friendly environment for the residents and their families, as well as building lasting relationships. In her spare time, she enjoys going on walks and spending time with her family and friends (and her cat!).