Monkscroft Care Centre

Shelley Road, Cheltenham GL51 7DP
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9.9 157 Reviews
  • Monkscroft Care Centre, Cheltenham
Monkscroft Care Centre offers up to 80 residents compassionate, individualised dementia, nursing and respite care in a modern, comfortable environment. Opened in 2012, the home is located in a residential area of Cheltenham and has good access to the A40 and M5.

With your comfort and well-being in mind, this welcoming home is designed around four 'households' and has a hair salon, music room and cinema. You will find somewhere to relax or socialise with family and friends from your own spacious bed-sitting room, with en-suite facilities, to communal lounge and dining areas which are light, bright and comfortable.

Interesting scents, shapes and colours are provided all year round in their landscaped gardens. There are raised planting beds so you can join in the gardening activities if you so wish. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue a fulfilling and independent lifestyle.

Dedicated Activities Coordinators organise a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly and there is a cosy cinema. The home has access to a Trust minibus.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

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Care Provided by Monkscroft Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Doreen Paisley (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Monkscroft Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,465 – £1,570
    • Self-Funded Residential Dementia Care £1,570 – £1,675
    • Self-Funded Nursing Care £1,805 – £1,805
    • Self-Funded Nursing Dementia Care £1,805 – £1,805
    • RESPITE Self-Funded Residential Care £1,610 – £1,725
    • RESPITE Self-Funded Residential Dementia Care £1,725 – £1,840
    • RESPITE Self-Funded Nursing Care £1,980 – £1,980
    • RESPITE Self-Funded Nursing Dementia Care £1,980 – £1,980

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Monkscroft Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Free parking is available outside the home.


Monkscroft Care Centre Reviews (157)

Total of 157, showing 101-120
9.9

Monkscroft Care Centre has a Review Score of 9.9 (9.911) out of 10, based on 36 reviews in the last 2 years. Over all time Monkscroft Care Centre has 157 reviews.

Overall Experience

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Review from Jean E (Daughter-in-law of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best home that we have looked at for my relative who is very hard to look after. Staff are very friendly and polite.
We would have no hesitation in giving this home an excellent review.

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Review from Anne A (Sister-in-law of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister in law most days. The family are happy with the care and attention she receives from the friendly, helpful staff.

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Review from Samantha S (Granddaughter of Resident) published on 1 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Nan has lived at Monkscroft for just over 2 years. She seems very happy and settled and has a lovely room with a nice view. The staff are always friendly and polite, even when they're a bit overstretched when running short. The food is generally very nice, if a bit on the bland side, but I guess
this is to be expected when catering for this age group. Every time we have visited we have found the home to be clean and fresh smelling. There are always interesting activities to keep the residents stimulated. We could not wish for a better place for our Nan.

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Review from A A (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my mother's 91st Birthday I was surprised and delighted to find her seated at a table with other residents with an enormous birthday cake and presents in front of her! She seemed so touched and happy even a few days later when I visited she was still telling me what a lovely birthday she had. I feel
the staff at Monkscroft are extremely thoughtful, kind and caring.

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Review from Lucy B (Regular Volunteer) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I volunteer at the care home for 2 days a week. I enjoy what I do, from gardening to talking to the residents. Everyone is very caring and friendly. I look forward to coming every week. I hope I make a difference for the residents too.

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Review from D T (Husband of Resident) assisted by family/friend published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Monkscroft has a very friendly atmosphere. I regularly stop for lunch or tea with my wife who is a resident. The food and care is excellent.

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Review from K A (Regular Volunteer) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standards of care are amazingly high. The residents are in very good hands surrounded by people who genuinely care about providing top-notch care.

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Review from Karen S (Daughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted when Mum was moved here from hospital. She had been living alone and was very independent. We were concerned she might not take to being taken care of - we needn't have worried.
From the start she was made to feel part of the community - yet in control of her own situation - her independence
of choice strongly supported. Staff are unfailingly kind.
Facilities are superb - being an almost new purpose-built building. Lots of activities, but no pressure to take part.
We feel lucky that Mum is here.

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Review from Debbie H (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad said "I've been to the races, how fantastic. I can see the horses and the track. I'm so happy. It's been years since I went last, I was then working, sitting by a fence, waiting for a jockey to fall off!"


He was in fact sat in a dining room, with The Gold Cup on a very large projector screen

and green fields through the window - in his eyes, dreams were being made - thank you.

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Review from Nathan R (Grandson of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care on offer at Monkscroft was superb, by far the best that I witnessed across a selection of homes in the county.
It is comforting to know that my Grandfather is in such a safe and friendly environment, with a range of activities available to him.
I would recommend to anyone.

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Review from Andrew R (Son of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For almost a year now, my father-in-law has been lucky enough to reside in the best place ever for his needs. I can't begin to thank the professional and caring staff enough, they are all wonderful and have provided me/my wife with all the reassurance we could ever need. Together as a group, they
provide activities which are beyond my wildest dreams and have provided us with memories. We'll never forget the Polish Day, although I was too ill to attend, we have photos to treasure forever.

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Review from Jane M (Daughter of Resident) published on 3 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in your care for nearly 2 years and she could not have been looked after any better anywhere else. She was happy and we were always happy with the care she received from all the staff on Springbank ward. The staff were always very professional but we found they always had time to speak
to us about anything we needed to speak to them about. I couldn't think of anywhere better for her to spend the last couple of years.

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Review from RT (Daughter of Resident) published on 3 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt almost as homely as your own home! Clean and nicely furnished with great attention to detail. More importantly, the staff are genuine, caring and highly professional. I always felt the best quality of care was being given and that my mother was with people who would look after her. Very impressive.

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Review from Margaret C (Wife of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I visited Monkscroft and were very impressed, we were very relieved when my husband was given a place there. He seemed content right from the start, his room is beautifully light, always spotlessly clean, as is the rest of the house.
He is always well turned out and he seems to enjoy
the activities.
It being 'race week' in Cheltenham, a lovely party was put on and we watched the Gold Cup.
The most important asset to the home is the amazing staff.
They are generous with their time, care, communication and laughter.

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Review from Nicola W (Daughter of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was sadly only a resident for three months but I have nothing but praise for the nursing home and friendship he received. During his end of life, myself and my partner were also given massive support. All the staff seem to really care and their work is invaluable. The home is modern, clean,
practical and relaxed. Very well done and thank you.

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Review from Clare G (Daughter of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home, caring, friendly and the nicest place I could wish Dad to be for his final days.

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Review from T G (Daughter-in-law of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found all employees kind, considerate and helpful from choosing the home, admission from the hospital. Information clear and nothing too much trouble. Father-in-Law very depressed. After a few weeks now joining in slowly with support from staff.

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Review from Geoff G (Son of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The cleanliness, management and compassionate nature of all is outstanding. A benchmark for all :)

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Review from Malcolm L (Husband of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has late stage dementia. After a seizure and fall, she spent a month in hospital. Sadly she failed to recover sufficiently for a return home. A place in care was advised. We were fortunate that a place was available at Monkscroft. My first contact was with the Manager. She visited us at the
hospital to assess the care my wife would need. I was invited to meet with staff and to look around the home. Everyone I met and the facilities on view made a difficult time for me so much easier. The manager took the time to discuss all aspects of the care she planned for my wife. From day one the standard of care and support shown to us both by all the staff has been wonderful. My wife is treated with dignity and compassion and highest standard of care. What makes Monkscroft Care Centre so special...the people.

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Review from Vera P (Sister of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister needs a lot of care the staff are great they are loving and very good to her. I come up 3-4 days a week, I feel so happy to see all the staff, they are my friends and I feel part of the home they see to all her needs with love and care. We laugh a lot too. I go home happy for the first time
in years. Thank you to all.

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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Monkscroft Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Monkscroft Care Centre is calculated as follows: ( (397 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 426 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Monkscroft Care Centre is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (5)

Doreen

Doreen Paisley

Job Title: General Manager

Joined: 2019

The residents at Monkscroft Care Centre are cared for by a highly dedicated and professional team of approximately 130 employees which includes Nurses, Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by the General Manager, Deputy Manager, Head of Dementia Care and the Senior Nurse Team.
Doreen is a Registered Nurse with more than 25 years’ experience managing healthcare services in the public, private and charity sectors in Nursing, Dementia and Mental Health homes.
Prior to joining the Orders of St John Care Trust as the Monkscroft Care Centre General Manager, Doreen managed a similar large service consistently rated GOOD by CQC.
As well as a qualification as a Registered Nurse with the Nursing and Midwifery Council, Doreen holds a Registered Managers Award. She has completed numerous courses covering all aspects of caring for older people including dementia and palliative care.
Doreen brings a wealth of knowledge and experience in Elderly and Dementia Care to her role. She is committed to supporting the staff to deliver person-centred care to ensure that the people who live in the home continue to lead fulfilling lives.
Outside of work, Doreen enjoys travelling around in her motorhome with her family and dogs, and arts and crafts.


Lynne

Lynne Donaldson

Job Title: Deputy Manager

Joined: 2001

Lynne has worked in the care sector for many years and has been a valued team member at The Orders of St John Care Trust since 2001.
Lynne has completed extensive training including NVQ Level 2 in health and social care, Level 3 in dementia awareness and Level 3 in safeguarding and the Care Leadership Programme. Lynne enjoyed completing the Dementia Leadership Award with the 2gether Trust in 2018 and supported the team in gaining Dementia accreditation for Monkscroft's Redgrove household in Feb 2019.
Lynne started her career as a night care assistant, soon becoming a care leader, then progressed to Head of Care and more recently head of dementia care at Monkscroft before her promoting to Deputy Manager in November 2020..
Lynne has a passion for learning new skills and improving her knowledge and she has demonstrated a strong track record of leading dementia care in a sensitive and professional manner, Lynne ensures all the residents are treated as an individual, having empathy and an understanding while supporting them with therapeutic approaches. Lynne loves that she can help residents keep their own identity and interests ensuring they can still enjoy an independent and fulfilling life.
Lynne prides herself on her communication skills, her caring nature and she is always looking to go above and beyond to help and support our residents and her team.
Lynne’s proudest moment was being awarded the chairman’s commendation for meritorious service in 2017, Leader of the year staff Awards 2018, and becoming a Finalist GCPA Awards for Dementia Care 2019.
Lynne enjoys spending her free time with her family and spoiling her Granddaughter.


Susan

Susan Barrass

Job Title: Head of Dementia Care

Joined: 2007

Susan's employment with OSJCT started as Head of Domestic in 2007. She then became a Carer, followed by a Care Leader which led to her current position of Head of Dementia Care. Susan has completed broad training which includes NVQ Level 2 & 3 in Health and Social Care and completed a QCF Level 3 in Dementia Awareness. 


Susan thoroughly enjoyed the Dementia Awareness course in 2020 as it provided her with the knowledge, understanding and ideas to implement the care she delivers to the residents at Monkscroft. Susan is a Dementia Link Worker and is always willing to answer any questions about Dementia. 


Susan has lots of enthusiasm to learn new skills and to improve her current knowledge. She strives to deliver high standards of care to the residents whilst maintaining dignity and respect. Susan us a very sensitive and understanding person who ensures she supports the residents in a personable way and always looks for ways to improve the lives of the residents. 


Susan has great communication skills and great relationships with families who are always thanking Susan for her hard work and dedication. Susan is a well-liked colleague and is known to having a good rapport with the team. She is a "go to" individual. 


Susan has many achievements that she is proud of, one is receiving the Chairman's Commendation Award for Meritorious Service in 2016 and being nominated for Leader of the Year. 


In her spare time, Susan enjoys spending time with her granddaughters, watching tennis, reading and loves the Harry Potter franchise. Susan was very proud to take part in the Alzheimer's society walk in 2018 with fellow colleagues to raise money for dementia awareness. 


Sarah

Sarah Davis

Job Title: Activities Co-ordinator

Joined: 2017

Sarah joined the Trust in May 2017 after studying Occupational Therapy at University and values the importance of person-centred care. Sarah likes to discover people’s interests and build relationships with residents and families which continues to support a positive community within and outside of Monkscroft. Sarah is also the Cheltenham representative for the ‘Gloucestershire Meaningful Activity and Wellbeing Network’ and has a passion for providing meaningful and engaging activities that supports the wellbeing of residents.
In Sarah’s spare time, she enjoys attending theatre shows and spending time with friends and family.


Emma

Emma Lomas

Job Title: Administration assistant

Joined: 2018

Emma is an experienced Administration Assistant who has achieved BTEC Level 2 Diploma in Business & Administration and is hoping to work towards Level 3, Emma has also achieved an Ultimate Customer Service Training certificate as well as qualifications in ICT. Emma loves helping people and making a difference to our resident's lives. Emma joined the team in June 2018 and has never looked back, she thoroughly enjoys working alongside the rest of the team at Monkscroft to provide the highest standard of care to their residents. Emma is passionate about creating a welcoming and friendly environment for the residents and their families, as well as building lasting relationships. In her spare time, she enjoys going on walks and spending time with her family and friends (and her cat!).