Lake View Residential Care Home

Brookside Avenue, Telford TF3 1LA
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9.8 116 Reviews
  • Lake View Residential Care Home, Telford
The team at Lake View are passionate about enriching the lives of their residents and supporting them to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from showing new residents and their families around their home, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from karaoke, pamper sessions and a knit and natter group, to movie afternoons with popcorn in the home’s cinema, trips out into the community, pub lunches and animal visits.

The local community are embraced into life in the home, from school children who take part in activities, to a community choir, musicians and entertainers who regularly perform for the residents. And the home has its own piano for anyone who fancies some spontaneous music!

Lake View has its own a hair salon, with a mobile hairdresser visiting weekly, as well as a coffee shop for ‘Tea Tuesdays’ and relaxing with loved ones, who are welcome at any time.

The beautiful landscaped gardens have raised planters and wheelchair friendly pathways. This summer the residents have loved growing their own fruit and vegetables from seed in the polytunnel, harvesting their produce for the chef to use in the kitchen, giving them such a sense of achievement.

Mealtimes are another highlight, with home-cooked meals and freshly baked cakes for afternoon tea. In the dining rooms residents enjoy everything from roast dinners with all the trimmings to fish and chip Fridays, plus themed menus for special occasions.

The spacious bedrooms are beautifully furnished and decorated, with walk-in wet room showers.

Loved ones are embraced into life in the home and are welcome at any time. And there is a private family and friends Facebook page, where they can see what the residents have been enjoying doing, even if they can’t be there in person.

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Care Provided by Lake View Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Danni Sheldon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lake View Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,207
    • RESPITE Self-Funded Residential Care from £1,207

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1207 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Lake View Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large car park with two disabled spaces


Lake View Residential Care Home Reviews (116)

Total of 116, showing 1-20
9.8

Lake View Residential Care Home has a Review Score of 9.8 (9.753) out of 10, based on 38 reviews in the last 2 years. Over all time Lake View Residential Care Home has 116 reviews.

Overall Experience

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  • 19
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Date Published

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Review from S P (Grandson of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is outstanding. My grandad needed emergency respite care and the home manager went above and beyond to assess and offer comfort and reassurance to the whole family making the process much easier and less painful. My grandad loves the home, believes he's treated like a king and nothing is ever
too much for the amazing staff that are a credit to the home. My family are forever greatful

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for sharing your experience with us. We're so pleased the team at Lake View were able to support your grandad and your family during such a difficult time. It's wonderful to hear that he feels so well cared for, and that our staff have been able to make such a positive impact. Your kind words will mean so much, and we will be sure to share them with the home manager and her team, thank you.


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Review from M M (Husband of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to look for a care home for my wife and Lake View was by far the best one we viewed. I took my wife a while to settle in but all the staff were excellent in making my wife feel at home. The food is first-class. Lake View is a very friendly home and is very well-run.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your lovely review, the home manager and her team will be delighted to read your kind words. We're so glad you found Lake View to be the right home for your wife. It's wonderful to hear that our team helped her settle in and that you're so happy with the care, home-cooked food, and friendly atmosphere. Thank you for sharing your feedback.


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Review from B J (Daughter of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a friendly atmosphere in the home and I enjoy visiting my mother, knowing that she is well cared for.
I have found that all the staff, whether management or care staff, are always kind and helpful.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your lovely feedback for our team at Lake View. We're so pleased to hear that you enjoy visiting your mother and feel reassured by the care she receives. Our team works hard to create a warm and welcoming environment, and your kind words will mean a great deal to them. Thank you.


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Review from M F (Daughter of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been at Lake View Residential Care Home since August 2024. Mom has taken a little bit of settling in, but from day one, the management, care and cleaners have really helped her and have gone above and beyond to get her settled.
Lake View staff are amazing with family and friends who visit,
we always have a very warm, happy welcome. Anyone going into Lake View Residential Care Home, do not worry, they are the best.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your wonderful five-star review. We're so pleased to hear that your mum is settling in so well and that our team has been able to support you both every step of the way. Creating a warm and welcoming environment for both residents and their loved ones is so important to us, and the team will be touched to read your kind words, thank you.


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Review from John S (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had yet another lunch/dinner with Mom at the care home and the service, quality and value for money are excellent.
Mom doesn't like travelling anymore, so the family come to her and she really enjoys our meals together.
I would highly recommend this to anyone.

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Review from J W (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the support my dad is given. The staff are very helpful. The only thing I would say is that some of dad's clothes go missing, I know this is not easy to amend as some of the residents forget things. I did try to mark all of his clothes, the socks and pants can be difficult to mark.
Would it be a good idea to put these in a washing hot bag and mark with the room number. The other thing is could the morning staff put some different clothes on.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your valuable feedback. We're delighted to hear that you're so happy with the care and support your dad receives, and we appreciate your suggestions regarding the laundry. We've actually been promoting a new tagging system which we'd love you to try, where tiny name tags are attached to items. Lots of our relatives have been using it and have been very positive about its benefits when we've discussed this at our residents' and relatives' meetings. If you'd like to discuss this further, please don't hesitate to reach out to the home manager, her door is always open.


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Review from Georgia H (Granddaughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was at Lake View, the care she was given was amazing beyond words even to her last days. They were amazing to the family and gave us so much support and confidence. We couldn't thank you enough as a family for all your kindness and love you gave nan and us. You are all superhero's in our eyes.
Thank you for giving my nan astounding last year.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your beautiful words, our team at Lake View will be so proud to read your comments. We are touched to hear that the care they provided for your nan made such a positive difference during her final year. We're so glad the team could offer you all the comfort and confidence you needed. They would have been honoured to have been a part of your nan's journey and so proud to be called superheroes - thank you.


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Review from Stephanie B (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Lake View Residential Care Home for almost 2 years now and I can honestly say that the care she receives is second to none. There doesn't seem to be a very high turnover of staff which means that you always see the same friendly and familiar faces. As I have no siblings, Mum's care
has been my sole responsibility but when she moved into Lake View, I received so much help and support from all of the staff to the point that they now feel like my extended family. There are lots of activities for the residents to get involved in and the staff always show so much care and compassion. You are always kept so well informed about everything to do with your loved one, no matter how minor. I would have absolutely no hesitation in recommending Lake View to anyone.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for such a heartfelt and glowing review. We are so pleased to hear that your mum has felt at home at Lake View for the past two years and that our care has given you the support and peace of mind you deserve. It's wonderful to know that our consistent, friendly team has become like an extended family to you. We're also delighted that you value the activities and communication we provide. Your kind words and recommendation mean the world to us - thank you for placing your trust in Lake View.


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Review from Angela R (Sister of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved from Telford to Wales in September and can now only visit my sister once a month instead of weekly. Since moving staff have telephoned me with any problems regarding my sister and kept me informed at all times regarding her welfare. I know she is well looked after and there is a feeling of genuine
care from staff.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your kind words. We're glad to hear that despite the distance, you feel reassured and kept informed about your sister's well-being. Our team is committed to providing compassionate care and your feedback means the world to us. If there's anything more we can do to support you or your sister, please don't hesitate to let us know.


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Review from Christine N (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lake View since October, the staff are amazing, kind and considerate and friendly. Mum has dementia and gets very emotional at times but the staff take time with her and calm her down. I wouldn't want Mum to be anywhere else.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your heartfelt feedback for our team at Lake View. We're delighted to hear that the staff have helped your mum feel so comforted. Providing compassionate and attentive care, especially for residents living with dementia, is at the heart of everything we do. The team will be proud to read your feedback, thank you.


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Review from M F (Son of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care and support you have provided to my Mum over the last 3 years. She has very much benefited from the care and compassion you have given.
Happy New Year and best wishes for 2025 to everyone at Lake View.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your thoughtful feedback. It means a great deal to know that your mum has benefited from the devoted team's care and compassion. Your kind words will be greatly appreciated by the home manager and her whole team. Wishing you and your family a Happy New Year and all the best for 2025!


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Review from M E (Son of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my mom was in Lake View in my experience and heat I saw was the staff on floor 1 were exceptional and very caring.
The staff were also caring to the family of the resident.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your kind words. We're so delighted hear that you found the staff to be exceptional and caring at Lake View. It means a lot to us that both residents and their families feel so supported and cared for. Your feedback is truly appreciated, thank you.


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Review from Pam H (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you want the very best care and support for your loved ones then Lakeview really should be at the top of your list.
My mum is so well cared for in a lovely homely environment, the staff are amazing, kind and considerate treating residents with respect whilst maintaining their dignity.
The food
is first class with an excellent choice of menu. The housekeeping team work endlessly to ensure that residents can be proud to live in such a lovely home.
When we chose Lakeview to care for Mum I can say without hesitation we chose the very best.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your wonderful five star review, the team at Lake View will be so proud to read your kind words. We're delighted to hear how happy you are with the care your mum receives. Our team is dedicated to not just providing a wonderful home, but to enriching the lives of their residents and they will be so happy to hear how you feel about the care they provide. Your recommendation and your heartfelt words mean so much, thank you again.


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Review from S G (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of Lake View Residential on respite care. She has settled in really quickly and has been made to feel very welcome. All of our concerns about her going into a care home were immediately put to rest upon viewing the facility, meeting the staff and other residents, everyone seems
genuinely happy, positive and upbeat upon every visit.
The facilities are very good. The staff have gone to great lengths to accommodate my mother in terms of what she would like to eat and encourage her to interact. They have even helped her maintain outside friendships helping her write cards/letters which is really important to help her to engage with people socially.
Mum seems very proud of her room, always happy to give anyone a tour who comes to visit taking pride in the overall facility. They have been good at communicating with the family and alerting us to any medical appointments or developments with Mum and enabling her to call us at will or for us to call her for a chat.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for sharing such a thoughtful review about Lake View. We're delighted to hear that your mother has settled in so well and feels at home with us. It's wonderful to hear that the team are able to support your mother in such meaningful ways, especially with her letter writing. Your feedback is greatly appreciated and the team will be very proud to read your comments, thank you.


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Review from John H (Son of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has thrived since arriving at Lake View, both physically and mentally. She has a good rapport with the staff who are supportive and encouraging. Her room is well-appointed and fully meets her needs; she now refers to it as her home which is wonderful to hear. The staff try really hard to provide
interesting activities and encourage her to engage. The resident's views are actively sought across all matters affecting their care at regular residents' meetings and Mum really appreciates the staff listening to their suggestions. We are happy and reassured by the care Mum receives.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your wonderful review. We're delighted to hear that your mother has thrived both physically and mentally since joining us at Lake View. It's heart-warming to know that she feels so at home and enjoys such a wonderful relationship with our staff. Thank you again for your kind words, we will be sure to pass these to the team.


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Review from Victoria J (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for respite care for just over two weeks. He was made to feel very welcome on arrival and settled quickly. The environment was very clean and pleasant. When I collected Dad I could see he had been treated with kindness and respect throughout his stay. All the staff were lovely.
Thank you for taking such good care of my Dad.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

The team at Lake View will be so touched to read your kind words about your father's respite stay - please do contact us if you need any support in the future, we would be delighted to welcome your father back to stay with us.


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Review from Julia G (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in on the 18th April, the staff are amazing, very friendly, kind and very professional. My dad loves being in Lakeview care home, he is very happy. Very clean and has great food. Thank you everyone at Lakeview for making my dad's life so happy. Myself and my sister are very grateful.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your wonderful review, we are delighted that your father has settled into Lake View so well and is thriving there.


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Review from T S (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother went into Lake View initially for respite care following the death of my father at the end of 2020, during Covid so we were unable to preview the home but it had a good reputation. My mother had dementia which steadily progressed. Our first impressions during visits (once allowed) were mixed.
Sometimes Mum was unkempt and this was a concern. Things did seem to improve in 2023 as staffing seemed to improve/increase but I still feel dementia residents could have been better occupied. At the end of her life, however, care was exemplary and could not have been better.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your review and your comments about the exemplary care provided by our team at Lake View. While personal care is extremely important, occasionally a resident may refuse certain aspects of this, and we must respect their wishes. I can assure you our staffing ratios have always been correct and that our team adopt a whole-home approach when it comes to providing engaging and stimulating person-centred activities for our residents to enjoy.


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Review from Michelle D (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was accepted into Lakeview.
I and my sister looked around and thought immediately that it was the one for Mum.
Fantastic people work there, both male and female, which I think is so important as it shows diversity.
The people who work there are friendly, approachable, informative, kind, caring
and fun.
My mum's first Christmas was full of care, compassion, fun, activities, love, joy, thoughtfulness and dignity.
The individuals who work at Lakeview are compassionate, lovely characters, passionate, caring, thoughtful, innovative, individual approach and happy.

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Review from Joanne T (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Currently, my mom is in respite at the Lake View Residential Care Home. She has been thriving since she has been there. They have helped her walk more; she is so much happier and confident - it’s lovely to see.
Always willing to help with questions. Nothing is too much trouble - absolutely outstanding.

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Lake View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Lake View Residential Care Home is calculated as follows: ( (362 Excellents x 5) + (65 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 449 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lake View Residential Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Dannie

Dannie Sheldon

Job Title: Home Manager

Joined: 2012

My name is Dannie and I am the Home Manager at Lake View I am also the Home's Moving and Handling Trainer and a trained Mental Health First Aider. I have worked for Sanctuary for 10 years. My Background has always been working in the care industry from the age of 16 when I started as a domestic assistant.


I love working at Lake View and I have a passion for leading a team that is caring, and kind and will go that extra mile for our amazing residents and their loved ones.


Shaun

Shaun Peters

Job Title: Deputy Manager

Joined: 2015

I am the Deputy Manager of Lake View first started working for Sanctuary Care in 2015 and it has felt like home ever since. I am very passionate about what I do and love to meet new people. I hope to spread kindness and a smile each day.


Tania

Tania Musah

Job Title: Activities Coordinator

Joined: 2018

I first started at Lake View in 2018 and I am the home's activities coordinator. What I like about the role is that it’s unique and so important. I find it really rewarding and I love to make a difference to our residents by delivering meaningful activities. No two days are the same we can go from organising a beach-themed weekend to playing bingo!


Frequently Asked Questions about Lake View Residential Care Home

What types of Care is Lake View Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lake View Residential Care Home provide?

Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Lake View Residential Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Lake View Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lake View Residential Care Home to the centre of Telford?

1.8 mile(s) as the crow flies, distance by road may be significantly further.