Lake View Residential Care Home

Brookside Avenue, Telford TF3 1LA
Submit a Review
9.8 116 Reviews
  • Lake View Residential Care Home, Telford
The team at Lake View are passionate about enriching the lives of their residents and supporting them to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from showing new residents and their families around their home, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from karaoke, pamper sessions and a knit and natter group, to movie afternoons with popcorn in the home’s cinema, trips out into the community, pub lunches and animal visits.

The local community are embraced into life in the home, from school children who take part in activities, to a community choir, musicians and entertainers who regularly perform for the residents. And the home has its own piano for anyone who fancies some spontaneous music!

Lake View has its own a hair salon, with a mobile hairdresser visiting weekly, as well as a coffee shop for ‘Tea Tuesdays’ and relaxing with loved ones, who are welcome at any time.

The beautiful landscaped gardens have raised planters and wheelchair friendly pathways. This summer the residents have loved growing their own fruit and vegetables from seed in the polytunnel, harvesting their produce for the chef to use in the kitchen, giving them such a sense of achievement.

Mealtimes are another highlight, with home-cooked meals and freshly baked cakes for afternoon tea. In the dining rooms residents enjoy everything from roast dinners with all the trimmings to fish and chip Fridays, plus themed menus for special occasions.

The spacious bedrooms are beautifully furnished and decorated, with walk-in wet room showers.

Loved ones are embraced into life in the home and are welcome at any time. And there is a private family and friends Facebook page, where they can see what the residents have been enjoying doing, even if they can’t be there in person.

Show Lake View Residential Care Home on the Map

Care Provided by Lake View Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Danni Sheldon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lake View Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,207
    • RESPITE Self-Funded Residential Care from £1,207

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1207 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Lake View Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large car park with two disabled spaces


Lake View Residential Care Home Reviews (116)

Total of 116, showing 21-40
9.8

Lake View Residential Care Home has a Review Score of 9.8 (9.753) out of 10, based on 38 reviews in the last 2 years. Over all time Lake View Residential Care Home has 116 reviews.

Overall Experience

  • 92
  • 19
  • 5
  • 0
  • 0

Date Published

116
14
17
38
78

Review from Julie S (Daughter of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Lake View in February for respite initially, then stayed and has been there ever since. She was not well at first and we feared she would deteriorate, but the home staff have looked after her extremely well. She is now well, happy and settled. The staff not only care for the residents
but enrich their lives with activities and events too. Families are welcomed and also invited to attend events. It is a lovely home and the staff are brilliant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last couple of months, my Mum has had quite a few issues relating to her health, on every occasion the staff have noticed and immediately called for medical assistance (each time an ambulance has been required). The staff have stayed with Mum ensuring she is comfortable and not anxious whilst
waiting for the ambulance to arrive, they have had the correct paperwork and medical notes to hand to give to the paramedics and have also given personal observations to what the health issues are as Mum suffers with dementia and gets confused easily. Since being at Lakeview Mum has deteriorated rapidly with her mental capacity but the carers providing her care try and keep her engaged and encourage her to take part in activities. It is a care home I would very happily recommend. All staff from managers down to the handyman and domestics all respect and engage with all residents, something that not always happen in other homes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Daughter of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came for a short respite stay at Lake View he really enjoyed the food and said the staff were fantastic. I’m a full-time carer for my dad so finding a home where I could see he was well looked after and happy was my priority. Will definitely be looking to rebook more respite care in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally H (Daughter of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeview looked after Mum for 6 years until her death at the home in October. Throughout her time there she enjoyed days out, numerous activities, great food and above all kindness, compassion and companionship from the brilliant staff. The staff went above and beyond during her final days making a
difficult time as comfortable as possible for our family. I cannot recommend them highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Betty H (Resident) assisted by family/friend published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with everything here at Lake View. The staff is pleasant and nothing is too much, family happy with everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael H (Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The 'home' is very clean. The staff are also very kind. The food is very good with a 'variety of menus'. Drugs are kept in a safe and strict place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R T (Husband of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has settled in very well. She has a ground-floor room with a door into the garden. We have sat outside when the weather has been suitable, she likes this.
The premises, including my wife's room, are always very tidy.
Now her meals have been reassessed, she is very happy with her meals and
the choices.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N S (Resident) assisted by family/friend published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff cannot spend enough time "caring" due to the amount of time spent on cradles. The menus sent out by the dietician are not diabetic friendly with options containing carbs for lunch and dinner which is unsafe for a diabetic to consume at every meal.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your review. We are so sorry you feel this way. Our electronic care planning system kradle is there to give our staff more time to spend with our residents, as they record information at the point of care. We invited you and fellow residents to sample our winter menus and recommend any changes which could be made, and our chef is always happy to offer alternative dishes if anybody would like something different to the menu of the day. Please do speak to our home manager directly with any concerns, her door is always open.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C N (Son of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At the time of this review, Mom's room has suffered a leak/water damage. She has had to move to a temporary room on a different floor. This seems to be managed ok but there is no indication to complete repairs. Generally, Mom is well known and understood by staff who provide excellent care. Staff are
approachable and friendly and efforts to raise funds and provide a range of activities are welcome. The environment is clean, friendly and supportive.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your review and your praise for our team. We are sorry there has been a delay in repainting the ceiling following the leak, which was caused by damage following the recent storms. While the leak has stopped and your mother has settled back into her bedroom, with our maintenance operative checking the area daily, we are waiting for some final work to be completed before repainting the area. We hope to update you imminently but in the meantime, please don’t hesitate to speak to our home manager directly with any concerns.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H P (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for short-term respite period. Very pleased with all aspects of the home and would highly recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephanie B (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially went into Lake View for respite care in February 2023 but she has ended up staying there. Mum's dementia means that she doesn't really understand where she is or why she is there, but every time I visit her she seems happy. She has a lovely-sized room that looks out towards the lake and
a nice ensuite bathroom. I was initially quite worried about how she would settle in, but from the very first day, all of the staff have been absolutely brilliant with her and they have put my mind at ease. Whenever I visit, the staff always seem really happy and upbeat, taking part in activities with the residents, singing and dancing with them and treating them with the utmost kindness and compassion. I'm always kept informed about everything to do with Mum and for the first time in nearly three years, I am able to go on holiday without worrying.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home

Thank you so much for your kind words and review. It's wonderful to hear how confident you feel in the care that our team provide for your mum and that you are now able to relax with the peace of mind that she is in the safest hands. Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Lake View the end of March 2023 after having a fall it was impossible for her to return home, since then I can only give full praise to the wonderful care mum has received from all the staff, they keep me updated on a regular basis regarding mum's health and are always easily accessible
any time of day. A big thank you to you all.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home

Thank you so much for your review - it is so appreciated by our team, we really appreciate it. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charlotte T (Granddaughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely staff, they treat residents and their families as a part of the team, the staff are very knowledgeable too. And such a little very and modern home.


Definitely recommend this establishment


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda P (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Lakeview for approximately two months initially staying for respite and was quite poorly when she arrived. They have worked wonders with her, sorting out her medication and bringing her back to full health. The family will be eternally grateful as we honestly thought she would not pull
through. They are friendly, caring and very thoughtful and mum loves it there. She calls it her home now although there was a time when she said to us that if we ever put her in a care home, she would come back and haunt us! Thank you everyone, mum is back to her old self and very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin A (Son of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been a resident at Lakeview for about 3 year’s the staff are excellent and all her needs are met on a daily basis. Mom has been extremely happy during her time there, and has had no issues. I would recommend Lakeview if you’re looking for a residential home for yourself or a family member.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally H (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Lake View Residential Care Home for nearly 6 years. The staff are friendly, caring and provide an excellent service. The activities on offer are numerous and staff always encourage residents to take part. We are kept informed of Mum’s care and couldn’t wish for a more caring
environment for her to live in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul F (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in during Covid with dementia she coped better than we did especially my dad. The home did everything they could to ease the process for my dad who found it hard to come to terms with the situation. When my dad passed last July the home have been exceptional with my mother who can be
challenging and has treated her with dignity carrying out a very difficult job thank you to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Son of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and is well cared for and looked after. The staff are always friendly and helpful and keep me informed should any issues arise. The home is always kept clean and tidy. It has been difficult over the covid lockdown periods but I feel the staff have managed this very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol C (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been a resident at Lake View Residential Care Home for the last four years, including Covid. I can't put into words the care and hard work of the staff,
from the office staff, cooks and cleaners to the lovely nursing staff, they go above and beyond. We as a family appreciate everything that they
all do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina B (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean home with wonderful caring staff. Staff are always available to discuss how Mum is doing and offer advice and support to ensure she is well looked after.
So reassuring to know Mum is in safe hands especially.
Thank you all so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Lake View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Lake View Residential Care Home is calculated as follows: ( (362 Excellents x 5) + (65 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 449 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lake View Residential Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Dannie

Dannie Sheldon

Job Title: Home Manager

Joined: 2012

My name is Dannie and I am the Home Manager at Lake View I am also the Home's Moving and Handling Trainer and a trained Mental Health First Aider. I have worked for Sanctuary for 10 years. My Background has always been working in the care industry from the age of 16 when I started as a domestic assistant.


I love working at Lake View and I have a passion for leading a team that is caring, and kind and will go that extra mile for our amazing residents and their loved ones.


Shaun

Shaun Peters

Job Title: Deputy Manager

Joined: 2015

I am the Deputy Manager of Lake View first started working for Sanctuary Care in 2015 and it has felt like home ever since. I am very passionate about what I do and love to meet new people. I hope to spread kindness and a smile each day.


Tania

Tania Musah

Job Title: Activities Coordinator

Joined: 2018

I first started at Lake View in 2018 and I am the home's activities coordinator. What I like about the role is that it’s unique and so important. I find it really rewarding and I love to make a difference to our residents by delivering meaningful activities. No two days are the same we can go from organising a beach-themed weekend to playing bingo!