Lake View Residential Care Home

Brookside Avenue, Telford TF3 1LA
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9.8 116 Reviews
  • Lake View Residential Care Home, Telford
The team at Lake View are passionate about enriching the lives of their residents and supporting them to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from showing new residents and their families around their home, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from karaoke, pamper sessions and a knit and natter group, to movie afternoons with popcorn in the home’s cinema, trips out into the community, pub lunches and animal visits.

The local community are embraced into life in the home, from school children who take part in activities, to a community choir, musicians and entertainers who regularly perform for the residents. And the home has its own piano for anyone who fancies some spontaneous music!

Lake View has its own a hair salon, with a mobile hairdresser visiting weekly, as well as a coffee shop for ‘Tea Tuesdays’ and relaxing with loved ones, who are welcome at any time.

The beautiful landscaped gardens have raised planters and wheelchair friendly pathways. This summer the residents have loved growing their own fruit and vegetables from seed in the polytunnel, harvesting their produce for the chef to use in the kitchen, giving them such a sense of achievement.

Mealtimes are another highlight, with home-cooked meals and freshly baked cakes for afternoon tea. In the dining rooms residents enjoy everything from roast dinners with all the trimmings to fish and chip Fridays, plus themed menus for special occasions.

The spacious bedrooms are beautifully furnished and decorated, with walk-in wet room showers.

Loved ones are embraced into life in the home and are welcome at any time. And there is a private family and friends Facebook page, where they can see what the residents have been enjoying doing, even if they can’t be there in person.

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Care Provided by Lake View Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Danni Sheldon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lake View Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,207
    • RESPITE Self-Funded Residential Care from £1,207

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1207 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Lake View Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large car park with two disabled spaces


Lake View Residential Care Home Reviews (116)

Total of 116, showing 41-60
9.8

Lake View Residential Care Home has a Review Score of 9.8 (9.753) out of 10, based on 38 reviews in the last 2 years. Over all time Lake View Residential Care Home has 116 reviews.

Overall Experience

  • 92
  • 19
  • 5
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Date Published

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Review from Michael S (Son of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited the care home at least twice a week since last July, I have no hesitation whatsoever and justifiably so in saying that Lake View care home meets every expectation in every department. You could not wish for better management and care staff, and having eaten there on a couple of occasions,
I can vouch for the excellent quality of the food.

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Review from Maria M (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Travelled down from Scotland to see my mum for the first time since she moved into Lakeview.
After seeing Lakeview, I am honestly so impressed.
My sister had already expressed how much Mum had settled in, but I was so happy to see Mum in an environment where she was not only safe, comfortable and
well cared for, but she was finding her confidence again, was joining in with activities and helping out with the other service users of Lakeview.
The staff were very friendly at all times, and nothing seemed to be much trouble for any one of them.
I could tell that Mum was happy in Lakeview, and that was the most important part of my travel down to Telford.

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Review from Tina K (Daughter-in-law of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is one of, if not the best care homes in Telford. The staff truly care for the residents making it as much fun as possible for them and of course fun for themselves which makes for a happy team, the most important part. Nothing is ever too much trouble and in the current financial climate, receiving
not the best pay they are angels. We always recommend Lake View to our friends and family. Having had some experience with previous care settings for my late mother-in-law and previously for my father-in-law I can honestly say it is brilliant. Giving us complete peace of mind that dad is in the best place and is as happy as he can be.

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Review from L B (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the setting, team and management all are exceptional. Nothing is too much trouble for anyone. The food is amazing with plenty of variety and if my dad wanted something different it was no trouble. The care teams are attentive, and caring and go out of their way to help and attend to his needs.
My dad felt listened to, helped, respected and looked after. I felt relaxed knowing he was being looked after.

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Review from M R (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent what more can I say? My mother is happy there and the staff are fantastic. They are all caring and very professional. I hope that when we need more respite for my mother that Lake View have availability.

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Review from Chris M (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Lake View for the past two years during very difficult times with Covid lockdowns until government testing rules were lifted, managed to keep Covid out of the home.
Staff are always courteous, friendly and supportive, some have become friends. I call the home almost every day and there
is always someone willing to take time to tell me how mum is, whether she is eating etc. and also to offer me support when I feel overwhelmed. I visit twice a week and often chat with other residents and staff as my mum sleeps a lot. I have witnessed staff coping with very difficult situations with patience and empathy. Residents are well looked after, with a variety of activities, hobbies, crafts, and social events, should they wish to participate.
Staff on reception are so friendly and happy to answer any queries and have offered me a shoulder on more than one occasion. Highly recommended.

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Review from Patricia C (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I call Lakeview almost every day to find out how my mother is and every time l call l am treated with kindness. Although on occasions my mothers behaviour is challenging l always feel that the staff are supporting her appropriately. The environment in which my mother is cared for is well kept, freshly
decorated and the catering is excellent. I have the utmost respect for the wonderful staff who have worked so very hard over the covid period and who continue to offer a first rate attitude to their critical role as health care professionals. Please note they are still wearing masks to safeguard the residents but personally l feel that this is making a physically and mentally exhausting job even harder!

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Review from J L (Daughter-in-law of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother/Mother-in-law, grandmother was admitted to Lakeview in May for a short period of respite.
Since she has been in their care she has been a different lady. She settled in well from the very first day and happily joins in all activities. She does not want to leave there and has made many new
friends.
We can't thank the amazing staff enough for their care. They are all kind, friendly, caring and efficient. Nothing is too much trouble for any of them, they treat the residents like members of their family.
The rooms and communal areas are clean, bright and airy. Covid procedures are in place and adhered to. Reception staff are the same kind, friendly and efficient.
Thank you all.

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Review from Debra P (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Lake View Residential Care Home are all lovely and very caring, I have complete confidence that my mother is being well looked after, she was ver unsettled when she first came to stay at Lake view last May but the team were extremely patient and very reassuring and helped her to settle and
make new friends. I would like to thank the team for everything they do and I have every confidence that my mom is receiving the best care possible. Thank you to everyone in the team at Lake View.

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Review from Jeff T (Son of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been a resident within the Dementia Unit at Lake View Residential Care Home I have been very pleased with the standard of care provided to her. Any health concerns which occur, no matter how minor, are always fed back to me along with resultant treatment if necessary. The home is
clean and well maintained and the rooms bright and airy complete with en-suite facilities which allow personal freedom. However, the shining light of this care home is by far the staff right through from reception whose politeness is exceptional, to management and of course the carers themselves. The best compliment I can make is that all the staff treat the residents as if they were from their own family supporting them with respect and dignity as well as offering friendliness. I can confidently say that my mother who is very vulnerable, feels completely safe in their hands and above all else remains happy.

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Review from I R (Son of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been here she is happy talking to everyone, enjoying the food and making friends. I would recommend Lake View Residential Care Home. We have seen a big difference in her and know she is safe and sound in here.

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Review from B A (Son of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the staf are very friendly and take good care of my mother. Also the overall cleanliness is excellent at the home and they often provide different activities for the residents to take part in if they want to. Would recommend it anytime

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Review from Tracey F (Daughter of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with how we have been informed of the progress, she seems happy, settled and a lot more calm so that is wonderful. The food is very good and she is eating well. The home keeps us well informed, I do think that's so important as when people come in it can be so upsetting and this just
gives you peace of mind.

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Review from Stuart S (Son of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff at Lakeview have been fantastic and really helpful not only to my dad but also to me and my family. It was a difficult time in the beginning but they stuck with it and helped my dad settle in and is now really settled. The staff keep me and the family up to date with everything from
the well being of my dad and any changes in procedures so we are fully prepared for every visit. Booking times for visit is always easy and done in a friendly manner.
Overall we are really happy with the staff at Lakeview and everything they have done for my dad, you are all fantastic and I have the peace of mind that my dad is in the right place.

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Review from Andrea G (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I initially chose Lake View because of their understanding and support since I was moving my mother into a care home for the first time and from a different area of the country. There was always someone at the end of the phone to help, advise and reassure us. She moved in during lockdown, but every
effort was made to keep me informed as to how she was settling in and facilitate visits. Her room is clean, comfortable and well-appointed. I have noticed a significant improvement in her well-being and general health. Most importantly, I have found all the staff to be friendly, cheerful and caring towards my mum.

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Review from Claire F (Granddaughter of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and my gran is well cared for.

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Review from Judith W (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved into Lakeview at a time of losing her husband of over sixty years and also at the beginning of the coronavirus lockdowns. The past year has not been easy for everyone, but knowing that Mom is in a safe, clean, well-maintained environment with wonderful staff/carers who have built up
friendships with her and have cared for her every need has made us as a family cope with the visiting restrictions during the lockdowns. Mom settled into life at Lakeview, she especially loves the food and the company of others and has gradually become more involved in the activities on offer. We would definitely recommend Lakeview, can't rate them highly enough.

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Review from Hazel S (Niece of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Now my aunt has settled at Lake View, she clearly feels more secure. The care she receives gives us great confidence in her continued comfort. She particularly enjoys the creative activities and particularly the food! We are very grateful for the care and kindness that the staff show.

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Review from Kay L (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very anxious about being in a care home but was struggling so much so after her last fall we as a family decided it would be best for her to have support. We were a little worried about how she would cope. We were recommended this care home by another family member and we are so happy
with the one we chose. The staff are so friendly and helpful. The communication is brilliant and my mother as improved so much. She looks happier and healthier and we as a family can now relax knowing she is being well cared for would highly recommend.

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Review from Peter H (Son of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent care home with caring staff who are doing an excellent job in very trying circumstances. My mother is well cared for and her medical needs are met promptly and with compassion.
Both myself and my brother are more than satisfied with Lake View and are thankful to all the staff who are responsible
for the care of our mother.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home

Thank you so much for your kind words about our home and team - it is so appreciated.
Best wishes, Fae


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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Lake View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Lake View Residential Care Home is calculated as follows: ( (362 Excellents x 5) + (65 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 449 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lake View Residential Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Dannie

Dannie Sheldon

Job Title: Home Manager

Joined: 2012

My name is Dannie and I am the Home Manager at Lake View I am also the Home's Moving and Handling Trainer and a trained Mental Health First Aider. I have worked for Sanctuary for 10 years. My Background has always been working in the care industry from the age of 16 when I started as a domestic assistant.


I love working at Lake View and I have a passion for leading a team that is caring, and kind and will go that extra mile for our amazing residents and their loved ones.


Shaun

Shaun Peters

Job Title: Deputy Manager

Joined: 2015

I am the Deputy Manager of Lake View first started working for Sanctuary Care in 2015 and it has felt like home ever since. I am very passionate about what I do and love to meet new people. I hope to spread kindness and a smile each day.


Tania

Tania Musah

Job Title: Activities Coordinator

Joined: 2018

I first started at Lake View in 2018 and I am the home's activities coordinator. What I like about the role is that it’s unique and so important. I find it really rewarding and I love to make a difference to our residents by delivering meaningful activities. No two days are the same we can go from organising a beach-themed weekend to playing bingo!