Lake View Residential Care Home

Brookside Avenue, Telford TF3 1LA
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9.8 116 Reviews
  • Lake View Residential Care Home, Telford
The team at Lake View are passionate about enriching the lives of their residents and supporting them to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from showing new residents and their families around their home, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from karaoke, pamper sessions and a knit and natter group, to movie afternoons with popcorn in the home’s cinema, trips out into the community, pub lunches and animal visits.

The local community are embraced into life in the home, from school children who take part in activities, to a community choir, musicians and entertainers who regularly perform for the residents. And the home has its own piano for anyone who fancies some spontaneous music!

Lake View has its own a hair salon, with a mobile hairdresser visiting weekly, as well as a coffee shop for ‘Tea Tuesdays’ and relaxing with loved ones, who are welcome at any time.

The beautiful landscaped gardens have raised planters and wheelchair friendly pathways. This summer the residents have loved growing their own fruit and vegetables from seed in the polytunnel, harvesting their produce for the chef to use in the kitchen, giving them such a sense of achievement.

Mealtimes are another highlight, with home-cooked meals and freshly baked cakes for afternoon tea. In the dining rooms residents enjoy everything from roast dinners with all the trimmings to fish and chip Fridays, plus themed menus for special occasions.

The spacious bedrooms are beautifully furnished and decorated, with walk-in wet room showers.

Loved ones are embraced into life in the home and are welcome at any time. And there is a private family and friends Facebook page, where they can see what the residents have been enjoying doing, even if they can’t be there in person.

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Care Provided by Lake View Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Danni Sheldon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lake View Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,207
    • RESPITE Self-Funded Residential Care from £1,207

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1207 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Lake View Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large car park with two disabled spaces


Lake View Residential Care Home Reviews (116)

Total of 116, showing 61-80
9.8

Lake View Residential Care Home has a Review Score of 9.8 (9.753) out of 10, based on 38 reviews in the last 2 years. Over all time Lake View Residential Care Home has 116 reviews.

Overall Experience

  • 92
  • 19
  • 5
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Date Published

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Review from David F (Son of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care of Lakeview now for over 3 years. In that time I cannot think of one negative situation. Her care has been first class, all the staff have been so kind and considerate nothing has been too much trouble. I get regular updates since covid came into our lives their main concern
at Lakeview has been the well being the of the residents, staff and family members. Everything put in place has been first class regarding the safety of everyone. I speak to Mum regularly on the phone and can tell how happy she is. I can't thank the staff enough for what they have done for Mum. 10 out of 10. I would highly recommend Lakeview to anyone who is considering moving a loved one into Lakeviews care.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home

Thank you for such a wonderful review - your kind words and recommendation are so appreciated by the manager and our team.
Best wishes, Fae


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Review from Maureen W (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for a care home for my dad to go into as we couldn't give him the care he needed 24/7. Lake View is a lovely care home and well presented. The manager and all her team are very caring and willing to help if you need anything.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home

Thank you for such a lovely review - our team really appreciate your kind words.
Best wishes, Fae.


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Review from Robert P (Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been here I have been treated with so much respect. I am happy here, the happiest I have ever been. I have made new friends and like going to the activities. I have my budgies here and I'm so happy that I am still able to look after them by myself. The staff are really good to me and they
are more like family.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home

Thank you for such a lovely review - it is wonderful to hear how happy you are at Lake View.


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Review from Robert L (Son of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are doing an excellent job of looking after my mother, she very satisfied. The staff are friendly and always keen to help with queries and they are wonderful to me every visit I make, so I am very satisfied.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home

Thank you for your kind words about our home, it's lovely to hear how pleased you are with the care your mother receives. Best wishes, Fae


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Review from Angela T (Daughter of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe the care home does its best to care for the residents. My mom has made a lot of new friends here, it has taken a lot off my mind to know she is being well cared for. She speaks highly of the members of staff.

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Review from M H (Son of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Light and airy purpose-built home with all facilities on one floor, individual rooms are well-appointed. Staff care of my mother is good and any health issues are followed up promptly.

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Review from L E (Niece of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Lake View, my aunty has had a new lease of life. The personal care she receives is second to none. The staff are very thoughtful and caring and spend time getting to know each resident to ensure they deliver the best care they can. Relatives receive regular updates concerning residents
health and wellbeing. Visitors are always met with a warm welcome and informed of upcoming events. My aunty has as much company as she wants - it seems that there is always something happening and has even taken up a couple of new hobbies.

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Review from D C (Daughter of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, my family are pleased with the care my mother is receiving from the staff at Lake View. Mum would like more choices of food at lunchtime and salads to be available at tea-time. Unfortunately, sometimes the noise levels from the kitchen and sluice rooms can be quite high, especially at night.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home

Thank you for your kind words about our care and thank you for your feedback. I will be sure to pass this onto Michelle and the team but in the meantime, do know that her door is always open, if you ever have a question or query. Best wishes, Fae.


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Review from Glenda F (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom stayed for respite care whilst we were on holiday. I was concerned as she was vulnerable but I need not have worried. She has thrived, made new friends and joined in various activities. The staff are wonderful and really care. She will still visit regularly and join in and the staff are sad to see
her go. I cannot praise Lake View highly enough. It's a wonderful place with wonderful, caring people. Thank you for everything.

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Review from Stephen B (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lake View have been looking after my mum for a number of years and she has been given extremely good and kind care.
The home is kept clean and tidy and the staff interact with the residents constantly.

Reply from Fae Doherty, Marketing Officer at Lake View Residential Care Home

Dear Stephen, thank you for your feedback - it truly is invaluable to our team. I will be sure to pass your kind words onto the manager and the team. Best wishes,


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Review from J M (Son of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very nice, in the way they related to myself and my wife.
I will certainly use Lake View the next time I take respite care.

Reply from Fae Doherty, Marketing Officer at Lake View Residential Care Home

Thank you for your kind words - it is wonderful to hear that both yourself and your wife enjoyed your time with us at Lake View and I am sure the staff will be thrilled to see you again. I will pass your kind words onto the manager and the team. Best wishes


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Review from P C (Daughter of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum gets the best care at Lake View, Brookside, Shropshire. Mum is happy there and enjoys the food and company of the carers.

Reply from Fae Doherty, Marketing Officer at Lake View Residential Care Home

Thank you for taking the time to review Lake View, the team will be thrilled to hear your feedback. Best wishes, Fae.


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Review from D M (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and considerate. Room very clean, pleasant gardens.

Reply from Kate Yates, PR Officer at Lake View Residential Care Home

Thank you for taking the time to write such a lovely review of our home and team. Kindest regards.


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Review from Ethel M (Wife of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff very good and kind to residents.

Reply from Ruth Brown, Senior Marketing Officer at Lake View Residential Care Home

Hi Ethel thank you for your kind words about Lake View management and staff, I will pass these comments onto the manager and the team, best wishes.


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Review from Michael B (Son of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for three years. Her time at Lake View was happy and very comfortable. The staff were so warm and caring and in fact, my mum often said she was in a hotel.
She loved her room, although chose to spend her days in the communal lounge and dining area. It was a great relief to
us to know that she was so well looked after.
I would be happy to go there myself when the time comes!

Reply from Sophie Middleton, PR Officer at Lake View Residential Care Home

Thank you Michael for your kind review, it is great to read such positive feedback. I am so pleased your mum had happy years at Lake View and I will share your lovely comments with the team. Kindest regards.


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Review from Catherine A (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience of my Dad moving into permanent, residential care has been made so much easier to accept due to the very caring, supportive and friendly manner of all the staff.
Dad's needs are accommodated in a caring way with a relaxed approach to his mood changes, which means he has been calmer and
happier.

Reply from Fae Doherty, Marketing Officer at Lake View Residential Care Home

Dear Catherine, what a lovely review. We understand how difficult the transition into care can be for both our residents and their families so it is really reassuring to know that your experience has proved to be a positive one. Our team will work had to make sure Lake View is a true home from home for your father. Best wishes, Fae


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Review from Julie H (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here a few months ago and has settled really well. The standard of care is excellent.

Reply from Fae Doherty, Marketing Officer at Lake View Residential Care Home

Thanks for your lovely feedback! We are so glad your mother has settled in so well with us, and we hope she continues to be happy at Lake View. Best wishes, Fae.


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Review from Bill H (Son of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a couple of years ago and was impressed.
Less than 24 hours after my mom was in care she had an individual care plan and initial assessment.
Very professional.
All staff very professional and caring.
Building and facilities in excellent condition.
Very good facilities within rooms.

Reply from Fae Doherty, Marketing Officer at Lake View Residential Care Home

Dear Bill,
Thank you for your feedback, it is wonderful to hear that you were pleased with both the care our friendly staff provide and our beautiful care home. I will relay these compliments to Michelle and her team.
Best wishes
Fae


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Review from Chris B (Son of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the home for 8 weeks. Following a difficult period prior to going to Lake View she is now extremely happy, has regained her confidence and totally loves the home. This has reduced the pressure on my family enormously and it is a delight to visit her.

Reply from Fae Doherty, Marketing Officer at Lake View Residential Care Home

Dear Chris,
Thank you for your lovely comments. I am really glad to hear that your mother is settling in so well at Lake View - despite it being a difficult transition at times, care really can enable families to be families again, rather than carers. You are always welcome to visit, so please do stop by at any time! Best wishes, Fae


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Review from C N (Daughter of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring - engaging with both the residents and visitors. Nothing is too much trouble.
Mom came to the home in home in July following a fall, they have fitted a falls alarm in her room and also taken delivery of a profile bed since her last fall three weeks ago.

Reply from Fae Doherty, Marketing Officer at Lake View Residential Care Home

Thank you for your lovely feedback. We are so glad you are happy with the care your mother has received whilst with us at Lake View. I will be sure to pass your wonderful comments back to Michelle and the team.


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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Lake View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Lake View Residential Care Home is calculated as follows: ( (362 Excellents x 5) + (65 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 449 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lake View Residential Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Dannie

Dannie Sheldon

Job Title: Home Manager

Joined: 2012

My name is Dannie and I am the Home Manager at Lake View I am also the Home's Moving and Handling Trainer and a trained Mental Health First Aider. I have worked for Sanctuary for 10 years. My Background has always been working in the care industry from the age of 16 when I started as a domestic assistant.


I love working at Lake View and I have a passion for leading a team that is caring, and kind and will go that extra mile for our amazing residents and their loved ones.


Shaun

Shaun Peters

Job Title: Deputy Manager

Joined: 2015

I am the Deputy Manager of Lake View first started working for Sanctuary Care in 2015 and it has felt like home ever since. I am very passionate about what I do and love to meet new people. I hope to spread kindness and a smile each day.


Tania

Tania Musah

Job Title: Activities Coordinator

Joined: 2018

I first started at Lake View in 2018 and I am the home's activities coordinator. What I like about the role is that it’s unique and so important. I find it really rewarding and I love to make a difference to our residents by delivering meaningful activities. No two days are the same we can go from organising a beach-themed weekend to playing bingo!