Lake View Residential Care Home

Brookside Avenue, Telford TF3 1LA
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9.8 116 Reviews
  • Lake View Residential Care Home, Telford
The team at Lake View are passionate about enriching the lives of their residents and supporting them to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from showing new residents and their families around their home, to providing feedback at residents’ meetings.

The home is thriving, with so many activities to enjoy, from karaoke, pamper sessions and a knit and natter group, to movie afternoons with popcorn in the home’s cinema, trips out into the community, pub lunches and animal visits.

The local community are embraced into life in the home, from school children who take part in activities, to a community choir, musicians and entertainers who regularly perform for the residents. And the home has its own piano for anyone who fancies some spontaneous music!

Lake View has its own a hair salon, with a mobile hairdresser visiting weekly, as well as a coffee shop for ‘Tea Tuesdays’ and relaxing with loved ones, who are welcome at any time.

The beautiful landscaped gardens have raised planters and wheelchair friendly pathways. This summer the residents have loved growing their own fruit and vegetables from seed in the polytunnel, harvesting their produce for the chef to use in the kitchen, giving them such a sense of achievement.

Mealtimes are another highlight, with home-cooked meals and freshly baked cakes for afternoon tea. In the dining rooms residents enjoy everything from roast dinners with all the trimmings to fish and chip Fridays, plus themed menus for special occasions.

The spacious bedrooms are beautifully furnished and decorated, with walk-in wet room showers.

Loved ones are embraced into life in the home and are welcome at any time. And there is a private family and friends Facebook page, where they can see what the residents have been enjoying doing, even if they can’t be there in person.

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Care Provided by Lake View Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Danni Sheldon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lake View Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,207
    • RESPITE Self-Funded Residential Care from £1,207

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1207 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Lake View Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large car park with two disabled spaces


Lake View Residential Care Home Reviews (116)

Total of 116, showing 81-100
9.8

Lake View Residential Care Home has a Review Score of 9.8 (9.753) out of 10, based on 38 reviews in the last 2 years. Over all time Lake View Residential Care Home has 116 reviews.

Overall Experience

  • 92
  • 19
  • 5
  • 0
  • 0

Date Published

116
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Review from June D (Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very nice, will chat if they have time, staff shortages sometimes.
The place is clean and warm and the food good most of the time. Activities several times a week, something to look forward to. We have entertainers as well.
Lake View is a friendly and caring place to reside in, one of
the best.

Reply from Fae Doherty, Marketing Officer at Lake View Residential Care Home

Dear June, thank you for your lovely feedback I am really glad to hear you are enjoying your time with us at Lake View - it is, of course, your home. I will be sure to pass your compliments onto Michelle and the team if you have not already done so yourself!
Thank you and best wishes, Fae


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Review from Eileen H (Resident) assisted by family/friend published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who deal with me are all very good. I prefer some to others.
Really enjoy baths. Some concern about the time to be taken to the toilet.
Perhaps need some help making friends and meeting people.
The room is good. The food is very good.

Reply from Fae Doherty, Marketing Officer at Lake View Residential Care Home

Thank you for your review Eileen, it is wonderful to hear that you are pleased with the care our team provide, and of course the food! Our team are there to support you, and I will pass on your comments on to ensure Lake View is a true home from home for you.
Best wishes
Fae


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Review from Jane B (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lake View have been wonderful in looking after my mum. Staff are always kind, caring and very approachable. The home is always clean and tidy and lots of activities go on. The manager is always available if you have any concerns. Lake View - I couldn't ask for better care for my mum.

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Review from Peter P (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very good and very pleased the way my mother is being cared for. Just one small complaint, there is a strong smell of urine in my mother's room.

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Review from Clive D (Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been here since May 2016. Having become somewhat withdrawn during the early stages, I was hardly involved with the care home day to day affairs. Thereafter, I became increasingly but slowly more active and a return to my more "normal" extrovert self. I now wear several "hats". Coordinator/chair
of the home residents weekly meetings, co-editor, regular contributor to the home newsletter, "bingo caller". Question writer and quizmaster of weekly house quiz. I am a keen and competent guitarist and am preparing a concert for June 2018.

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Review from Janet E (Sister-in-law of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Brother-in-law has settled into this care home very quickly. He is obviously very well cared for and is very happy here. The staff are extremely welcoming and friendly and nothing is too much trouble. Almost like being at home!!

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Review from Brian E (Brother of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is so happy and staff care 100% for him.

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Review from G C (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have an elderly mother and father who have been in care since last August and have been impressed with their care.
The home is excellent, very friendly and very approachable. They always try to do their best for my parents.
They love the food, which always smells lovely.
I have no regrets putting
them in Lake View.

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Review from Doreen M (Daughter-in-law of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and pleased with the service. They know my mom's needs and are aware of any changes in her nature and requirements. Communication between staff and family is excellent.

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Review from Jeffery M (Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here and am sure it will continue.

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Review from Dorothy F (Resident) assisted by family/friend published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, the staff and management have been excellent, nothing has been too much trouble. Th room mum is in is ideal. The food has been first class and catered for mum's needs. In the short time, mum has been here, her mobility has improved no end. This is due to the exercise activities and mum
being able to move around freely with her walker. The gardens are lovely and being able to sit out in the sunshine is an added bonus.

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Review from S P (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to all the staff at Lake View Care Home for the love and kindness that they show to all residents including my mum. Choosing a care home for a loved one is a hard task, choosing Lake View was and is a decision that I do not regret. Lovely rooms, caring staff, nice gardens, a range of activities
inside and out. Makes a happy resident. All of our family would recommend Lake View, keep up the good work.

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Review from Jo W (Goddaughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has been here for almost a year now and in this time, I have been treated like a member of their family. The management and staff are friendly and professional, on hand if any help is required. I have no negative comments to make about Lake View Care Home.

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Review from C W (Niece of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always happy. Residents are never bored. Activities are always fun.

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Review from Sue B (Granddaughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always make visitors feel welcome and part of the team. They listen to the family requests and have always got a smile on for people and try to cheer residents up.

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Review from M B (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been welcomed by all the staff in this friendly care home. The staff are all caring and friendly. Communication with family is good and any problems soon sorted. Residents are treated with dignity.


However, there are less activities each week than we hoped for, although those that

are provided are good. It would be nice to see daily activities to fill the time. Many residents sleep much of the time or sit in silence.

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Review from Martin H (Brother of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming centre. Very clean and tidy with attentive and happy staff. Residents appear to be well looked after by caring and compassionate staff. Always a smile for everyone, residents and visitors alike.

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Review from Robert H (Brother of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From arriving to leaving, it was a pleasure to use the premises. Every visit you are assured of a warm welcome from a team of excellent staff, who are always happy, which transfers to the residents.

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Review from Janice F (Daughter of Resident) published on 23 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum first came to Lakeview she was too nervous to come out of her room. The home staff were excellent spending time with Mum in her room getting to know her and eventually persuading her to join in the activities in the lounge. She now spends most days in the lounge with the other residents and
feels at home there.
She needs help with most things and this is always provided by the staff with a smile.
Mum's room is comfortable and all areas of the building are clean and tidy.
Nobody really wants to live in a care home but if you have to Lakeview is as nice a place as you could hope for.

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Review from Jane H (Daughter-in-law of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home very welcoming and good staff my father-in-law is happy.

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Lake View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Lake View Residential Care Home is calculated as follows: ( (362 Excellents x 5) + (65 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 449 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lake View Residential Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Dannie

Dannie Sheldon

Job Title: Home Manager

Joined: 2012

My name is Dannie and I am the Home Manager at Lake View I am also the Home's Moving and Handling Trainer and a trained Mental Health First Aider. I have worked for Sanctuary for 10 years. My Background has always been working in the care industry from the age of 16 when I started as a domestic assistant.


I love working at Lake View and I have a passion for leading a team that is caring, and kind and will go that extra mile for our amazing residents and their loved ones.


Shaun

Shaun Peters

Job Title: Deputy Manager

Joined: 2015

I am the Deputy Manager of Lake View first started working for Sanctuary Care in 2015 and it has felt like home ever since. I am very passionate about what I do and love to meet new people. I hope to spread kindness and a smile each day.


Tania

Tania Musah

Job Title: Activities Coordinator

Joined: 2018

I first started at Lake View in 2018 and I am the home's activities coordinator. What I like about the role is that it’s unique and so important. I find it really rewarding and I love to make a difference to our residents by delivering meaningful activities. No two days are the same we can go from organising a beach-themed weekend to playing bingo!